Customer Care Specialist

NIIT India Private Limited

niit is seeking smart professionals with a great attitude and excellent communication skills for its client.

job location gurgaon

designation: customer care specialist (us process)

shift: 5 pm to 5 am(any hour shift in the night)

roles and responsibilities of a customer care specialist

- customer service through calls

- ensure timely and accurate service delivery at defined productivity levels

- build client & domain knowledge to be able to deliver a resolution on the first conversation

- ensure adherence to client service level agreements(slas) like customer satisfaction, service level, handle time & customer effort

- maintain internal service attendance & accountability policies

- execute issue /query & client level delivery quality on calls

- adhere to customer resolution and ensure proper documentation &follow-up

- identify, share and support operational improvements

eligibility:

- graduates in , , bca, bba, bhm, bsc & bsc it (except stats, math's hons & eco hons)

- . with min 6 months of experience is required in bpo/kpo

- reg mba with min 6 months of experience is required in bpo/kpo

- undergraduates/ pusuing graduation are not eligible

- candidates who are currently located in delhi ncr/gurgaon are eligible

required experience

- freshers

- experienced- 0-28 months

- excellent communication skills

- should be flexible to work in rotational shifts

- proficient in computer usage and basic knowledge of msoffice

we offer you

- salary range- lpa to lpa (0-29 months experience)

- defined career roadmap which offers growth opportunities

- performance-based incentive program (depends on process/client alignment )

- investment in talent development and skills enhancement

- work-life balance with a 5-day workweek

- collaborative environment with with best-in-class professionals

wf0

• Experience

  0 - 2 Years

• No. of Openings

  200

• Education

  Any Bachelor Degree

• Role

  Customer Care Specialist

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office