Customer Service Specialist

NIIT

title: customer care specialist (us process)

location: gurugram (work from office only)

company: wipro

roles and responsibilities of a customer care specialist

• customer service through calls

• ensure timely and accurate service delivery at defined productivity levels

• build client & domain knowledge to be able to deliver a resolution on the first conversation

• ensure adherence to client service level agreements (slas) like customer satisfaction, service level, handle time & customer effort

• maintain internal service attendance & accountability policies

• execute issue /query & client level delivery quality on calls

• adhere to customer resolution and ensure proper documentation &follow-up

• identify, share and support operational improvements

eligibility:

• graduates in b. com, , bca, bba, bhm, bsc & bsc it, , (correspondence mode) (except stats, math's hons & eco hons)

• . with min 6 months of experience is required in bpo/kpo

• regular m. com, ma with min 6 months of experience is required in bpo/kpo (except mba, mca and msc)

• age up to 31 years

• gap should not be more than 4 years after graduation.

• undergraduates/ pursuing graduation are not eligible.

• candidates who are currently located in delhi ncr/ gurgaon are only eligible.

work experience-

• freshers and experienced- 0-29 months

• excellent communication skills- written and verbal

• should be willing to work in night shifts (shift will start from pm goes up to 5 am with saturday sunday fixed off- -hour shift with -hour login)

• proficient in computer usage and basic knowledge of ms office/ excel

what wipro offers: -

• defined career roadmap which offers growth opportunities

• performance-based incentive program (depends on process/client alignment)

• investment in talent development and skills enhancement

• work-life balance with a 5-day workweek

• collaborative environment with best-in-class professionals

• focus on colleague engagement and fun at work

• Experience

  0 - 2 Years

• No. of Openings

  200

• Education

  B.A, B.B.A, B.C.A, B.Com, BDS, Bachelor of Hotel Management, B.Pharma, B.Sc, Any Bachelor Degree

• Role

  Customer Service Specialist

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office