Front Desk Manager Graduate Jobs in Guwahati

Candidate should be well organized, smart and pleasing personality. The ideal candidate should be matured enough to handle the front office operations as well as courteous visitors and guests greeting. The position holds the following eligibility criteria: Required skills & criteria: Diploma or Graduate in any discipline Min 5 yrs of experience as receptionist/ front office executive Proficiency in basic computer applications (MS Word, Excel, email) Preference to be given to married female candidates.Job Responsibilities: Greet and welcome guests & visitors with courtesy and be professional at all times. Answer phone calls, record messages and direct inquiries to the concerned person/ authority. Maintain visitor log register, including details and purpose of the visit and the concerned authority whom to meet. Provide administrative and clerical support like photocopying, filing documents, drafting emails to vendors/clients, & dispatch documents, etc. to site and necessary site coordination post-dispatch. Track office supplies and place orders as and when required. Assist during conducting interviews and make necessary arrangements for the candidates to wait and sit comfortably in the lobby/ reception area. Maintain front desk discipline, cleanliness and office decorum. Coordinate with clients or vendors and schedule meetings with them, if necessary.

Virtual Front Desk management. Attending to employees and clients who come to the virtual office,understanding their requirements and directing their inquiries to theconcerned team member. Manage the managers calendar, prioritise/schedule various tasks, takecare of various due dates & scheduled meetings, and maintain a work log. Help your manager organise team-building activities that happenmonthly, quarterly & annually. Build a strong bond with employees. Ability to develop people management skills.

- Good knowledge in Excel- Willing to travel, having geographical knowledge- Having positive attitude, and willing to learn- Experience in Establishment Compliance will be added advantage- Immediate joiners will be preferred.

- Greet and assist customers with a friendly and professional approach, answering inquiries, providing information, and directing them to the appropriate department or personnel.- Assist passengers with check-in procedures, issue boarding passes, and ensure all required travel documents are verified for accuracy.- Handle incoming calls, emails, and messages, providing prompt and accurate responses to customer queries or redirecting them to the appropriate team.- Coordinate and schedule appointments, meetings, or calls for management or other departments, ensuring efficient time management.- Perform general office duties, such as filing, data entry, maintaining office supplies, and handling correspondence.- Address customer complaints or concerns professionally and promptly, escalating more complex issues to the relevant department when necessary.- Assist customers with booking flights, making reservations, and managing changes to bookings as per company guidelines.- Ensure the front office area is clean, organized, and welcoming, creating a positive first impression for all visitors.- Provide accurate and up-to-date information regarding flight schedules, check-in times, gate numbers, and any service-related queries.- Coordinate with other departments such as sales, customer service, and operations to ensure seamless service delivery and smooth airport operations.- Handle cash, credit card transactions, or other payment methods for ticket sales and other services, ensuring all financial transactions are accurate and documented.- Maintain accurate records of passenger information, appointments, and communications, and generate reports as required by management.- Provide personalized and high-level service to VIP passengers or special request travelers, ensuring an exceptional experience.- Ensure compliance with all airline policies, airport security regulations, and customer service standards set by the aviation company.

- Greeting Visitors: Welcome and assist customers, clients, and visitors with a friendly and professional demeanor, ensuring they feel valued.- Directing Inquiries: Answer phone calls, emails, and online queries, directing them to the appropriate department or personnel.- Appointment Scheduling: Schedule appointments for test drives, service bookings, and meetings with sales or service personnel.- Document Management: Maintain and organize paperwork, customer records, and important documents, ensuring they are accurate and up-to-date.- Sales Coordination: Assist the sales team by providing initial information to customers about available vehicles, promotions, and services.- Promotional Material Distribution: Distribute brochures, catalogs, and other marketing materials to customers and visitors.- Reception Area Management: Maintain a clean, organized, and professional reception area, ensuring it reflects the companys brand and reputation.- Waiting Area Assistance: Ensure that customers and visitors in the waiting area are comfortable and attended to, offering refreshments or information as necessary.- Internal Communication: Communicate effectively with different departments (Sales, Service, Spare Parts, Finance, etc.) to relay information and ensure smooth operations.- Handling Inquiries: Respond to customer inquiries about automobile models, service packages, and dealership services, ensuring accurate and up-to-date information is provided.- Invoice Management: Assist with the preparation of invoices, receipts, and payment tracking for vehicle purchases or service bills.- Brand Ambassador: Act as a brand ambassador, showcasing the companys products and services to customers and visitors with enthusiasm and professionalism.- Support for Test Drives: Assist with the logistics and coordination of test drives, ensuring the customer experience is seamless and positive.