Handle inbound and outbound customer calls.
Resolve customer queries and complaints professionally.
Provide accurate information about products and services.
Maintain customer records in the CRM system.
Follow up with customers when required.
Meet quality and productivity targets.
Coordinate with internal teams to resolve customer issues.
Requirements:
Excellent communication skills in English and Hindi.
Basic computer knowledge (MS Office, Email, CRM).
Good listening and problem-solving skills.
Customer-focused attitude.
Ability to work in rotational shifts (if applicable).
Preferred Experience:
Customer Support
BPO/Call Center
Insurance (Health, Motor, Term)
Loan or Banking Process
Salary: As per company standards + Incentives (if applicable)
Benefits:
PF & ESIC
Paid Leaves
Training & Career Growth
Performance Incentives