10th Pass Freshers For Airline Customer Service Representative

0 - 1 Years
31 Openings
2.5 - 6.5 Lac/Yr
Posted today
Face-to-Face interview
Kolkata

Key Skills

Calm Under Pressure Cultural Awareness Empathy Listening Skills Multitasking Problem-solving Product Knowledge Resilience Sales Skills Teamwork Time Management Customer Service Conflict Resolution Language Skills Computer Skills Attention to Detail Communication Patience Adaptability Organizational Skills

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Job Description

We are seeking an Airline Customer Service Representative in Kolkata, India. This entry-level position is perfect for individuals looking to start their career in the airline industry. You will assist passengers with flight-related inquiries and ensure a positive travel experience.

Key Responsibilities include:

1. **Assist Passengers**: Provide support to travelers with booking, check-in, and boarding processes, ensuring they have accurate and timely information.

2. **Handle Inquiries**: Respond to customer questions via phone, email, or in person, addressing concerns related to flights, schedules, and services, creating a welcoming atmosphere.

3. **Resolve Issues**: Quickly identify and resolve any problems that may arise during the travel experience, including cancellations, delays, or lost luggage, ensuring passenger satisfaction.

4. **Maintain Records**: Keep accurate records of customer interactions and transactions, documenting any issues or feedback for future reference, which helps improve service quality.

5. **Collaborate with Staff**: Work closely with other airline personnel to ensure smooth operations and an enjoyable experience for passengers.

Required skills and expectations include:

Applicants should have excellent communication skills, both verbal and written, to interact effectively with customers. A friendly and approachable demeanor is essential for building rapport. Basic computer skills are necessary for managing bookings and inquiries. The ideal candidate should be a team player, ready to learn, and handle a fast-paced environment with patience and professionalism. A high school diploma (10th pass) is required, and previous experience is not mandatory but a willingness to grow in customer service is essential.