Airline Customer Service Representative Fresher

As an Airline Customer Service Representative, you will be the face of the airline, helping passengers with their travel needs and ensuring a positive experience. Your role will involve direct interaction with customers at the airport or through phone calls.

**Key Responsibilities:**

- **Assist Passengers:** Help travelers with flight bookings, cancellations, and changes to itineraries. You will provide clear information on procedures and options.

- **Provide Information:** Answer customer inquiries about flight schedules, baggage policies, and other services. Your role is to ensure customers have the information they need.

- **Handle Complaints:** Address and resolve passenger complaints or issues with empathy and professionalism. You will work to find solutions that satisfy our customers.

- **Check-In Support:** Guide passengers through the check-in process, ensuring they understand boarding procedures and documentation needs.

- **Maintain Records:** Keep accurate records of customer interactions and transactions. This helps in improving service and tracking customer feedback.

**Required Skills and Expectations:**

You should have excellent communication skills, both spoken and written, to interact effectively with clients. A friendly and approachable demeanor is crucial, as is the ability to remain calm in stressful situations.

Being a team player is important, as you will work closely with other staff members. Basic computer skills are expected for managing bookings and handling customer inquiries. Since this is an entry-level position, we welcome freshers who have completed at least the 10th grade.

• Experience

  Fresher

• No. of Openings

  34

• Education

  10th Pass

• Role

  Airline Customer Service Representative

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Age Limit

  18 - 38 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Health Insurance, ESI, Food/Meals, Accommodation, Two-way Cab

• Face Interview Location

  kolkata