Freshers & Experience || Full Time || Airline Customer Service Representative

As an Airline Customer Service Representative, you will play a crucial role in ensuring a positive experience for our passengers. Your responsibilities will include:

- **Assisting Passengers**: Greet customers warmly and assist them with their inquiries, ensuring their needs are addressed promptly and effectively.

- **Booking and Ticketing**: Help with making flight reservations, issuing tickets, and processing changes to itineraries, ensuring customers receive accurate and timely service.

- **Handling Complaints**: Listen to customer concerns or complaints and provide solutions or escalate issues to ensure satisfactory resolutions.

- **Providing Information**: Offer detailed information about flights, schedules, baggage policies, and other airline services, helping passengers make informed decisions.

- **Maintaining Records**: Keep accurate records of customer interactions and transactions as required, ensuring compliance with airline procedures and regulations.

- **Coordinating with Staff**: Work closely with other airline staff and departments to facilitate smooth operations and effective communication.

To be successful in this role, you should have good communication and interpersonal skills, allowing you to connect with customers easily. A friendly and patient demeanor is essential for addressing various customer needs. Basic computer skills are important for handling booking systems and records. You should also be able to handle pressure in a fast-paced environment. Prior experience in customer service is a plus, but fresh candidates with a positive attitude are also welcome to apply.

• Experience

  0 - 1 Years

• No. of Openings

  28

• Education

  10th Pass

• Role

  Airline Customer Service Representative

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Kolkata