Freshers For Airline Customer Service Representative - Kolkata

We are seeking a motivated Airline Customer Service Representative to join our team in Kolkata. This role is suitable for freshers with a passion for helping people and a desire to thrive in a dynamic environment.

Key Responsibilities:

- **Assist Passengers:** Greet and assist customers at check-in, boarding, and during their travel to ensure a pleasant experience.

- **Manage Inquiries:** Address customer questions and concerns via phone, email, or in person, providing accurate information regarding flights, bookings, and airline policies.

- **Handle Reservations:** Help customers with flight bookings, changes, and cancellations, ensuring a smooth reservation process.

- **Problem Resolution:** Quickly and effectively resolve issues related to delayed flights, lost luggage, and other travel-related problems to maintain customer satisfaction.

- **Maintain Records:** Keep accurate records of customer interactions and transactions to support service quality and performance metrics.

Required Skills and Expectations:

Candidates should possess strong communication skills in English and Hindi, both spoken and written. A friendly demeanor and a willingness to assist customers are essential for success in this role. Basic computer skills are necessary for handling reservations and customer inquiries. Freshers who are enthusiastic and show a commitment to learning will thrive in this supportive environment. Adaptability and patience are important as customer service representatives often encounter a variety of situations and must remain calm under pressure. A minimum education level of 12th pass is required for applicants.

If you have any queries, you can contact this number-📞 +91 (Send your CV/Resume this WhatsApp number)

• Experience

  Fresher

• No. of Openings

  115

• Education

  12th Pass

• Role

  Airline Customer Service Representative

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  238B, AJC Bose Road , office 4b,4th floor, kolkata - 700020