Customer Service Associate Job Vacancies in Punjab

Hiring: Customer Service Executive - International ProcessLocation: MohaliExperience: 1-5 YearsSalary: 25,000 - 35,000 per month, based on experience, skills & competencyShift: Night Shift Candidates must be comfortable working in international/US shiftsJob OverviewWe are hiring Customer Service Executives to support an international client. The role involves handling customer queries, providing appropriate resolutions, and delivering a high-quality customer experience.Key ResponsibilitiesHandle customer queries through voice/customer service channels.Provide accurate information and effective solutions to customers.Maintain a professional and customer-focused approach.Resolve customer concerns within defined timelines.Follow process guidelines, quality standards and company policies.Maintain required productivity and customer satisfaction levels.Candidate Requirements1-5 years of experience in International Customer Service / International BPO.Excellent English communication skills.Strong customer-handling and problem-solving abilities.Comfortable working in night shifts.Candidates with experience handling international/US customers will be preferred.Salary & Benefits25,000 - 35,000 per month, depending on experience and competency.Opportunity to work with a leading international client.Growth-oriented work environment.TransportationFemale candidates: Drop facility available for night shifts as per company policy.Male candidates: No cab facility; candidates should arrange their own transportation.

We are looking for a dedicated Customer Care Associate to join our team in Mohali. In this role, you will be the first point of contact for our customers, helping them with their inquiries and ensuring a positive experience.Key Responsibilities:- Handle Customer Inquiries: Respond to customer questions through phone calls, emails, or chats promptly and courteously to provide assistance and resolve issues.- Provide Product Information: Educate customers about our products and services, ensuring they have all the necessary information to make informed decisions.- Resolve Complaints: Address customer concerns by identifying the problem and finding a suitable solution to enhance customer satisfaction.- Maintain Records: Keep accurate records of customer interactions and feedback to help improve our services and identify trends.- Collaborate with Teams: Work with other departments to ensure seamless service delivery and to escalate issues that require further attention.Required Skills and Expectations:- Communication Skills: You should be able to communicate clearly and effectively with customers, both verbally and in writing.- Problem-Solving Ability: Strong analytical skills are needed to assess customer issues and find appropriate solutions quickly.- Team Player: Willingness to work collaboratively with colleagues to achieve common goals and improve service quality.- Adaptability: Ability to handle different customer personalities and adjust your approach as needed.- Basic Computer Skills: Familiarity with computer systems, including office software and customer relationship management (CRM) tools will be beneficial.We welcome candidates with 0 to 6 years of experience and who have completed at least their 12th grade. If you are passionate about helping others and have a customer-friendly attitude, we look forward to hearing from you.

We are seeking a dedicated Customer Care Associate to provide excellent service to our customers. This is a full-time position located in Sector 78 and is open to female candidates, including fresh graduates.Key Responsibilities:- Customer Assistance: Respond to customer inquiries through phone, email, or chat, providing clear and accurate information.- Issue Resolution: Identify and resolve customer issues efficiently, ensuring satisfaction while adhering to company policies.- Product Knowledge: Maintain a thorough understanding of our products and services to offer helpful guidance and recommendations.- Record Keeping: Document customer interactions and feedback in our database for quality assurance and service improvement.- Team Collaboration: Work closely with other team members to ensure smooth operations and share necessary updates regarding customer feedback.Required Skills and Expectations:- Candidates must have completed their 12th grade and be eager to start their career in customer service.- Strong verbal and written communication skills are essential, as the role requires clear interaction with customers.- A friendly and approachable demeanor is necessary to create a positive experience for every customer.- Basic computer skills and familiarity with using common software applications will aid in completing daily tasks efficiently.- The ideal candidate should be a quick learner, adaptable, and capable of working in a fast-paced environment.If you are passionate about helping others and thrive in a team setting, we encourage you to apply.

- Assist customers with ticketing, seating, shows, and general queries to ensure a great cinema experience.- Handle box office operations including ticket sales, bookings, and promotions.- Operate POS systems for ticketing and food & beverage transactions.- Prepare, serve, and handle food & beverages while maintaining hygiene and safety standards.- Manage cash handling, billing accuracy, and daily cash reconciliation.- Maintain service standards, cleanliness, and follow company policies at all times.

Join our team as a Customer Associate, where you will play a key role in delivering excellent service to our customers from the comfort of your home in Amritsar. This full-time position is ideal for freshers eager to begin their career in customer support.Key Responsibilities:1. Customer Support: Respond to customer queries via phone, email, or chat. You will address their concerns promptly and ensure their satisfaction with our services.2. Issue Resolution: Take ownership of customer issues and strive to resolve them efficiently. You will work to provide solutions that enhance customer experience.3. Product Knowledge: Familiarize yourself with our products and services. You will provide accurate information to help customers make informed decisions.4. Record Keeping: Maintain detailed records of customer interactions. You will update our systems to ensure all customer information is current and accessible.5. Feedback Collection: Gather customer feedback to help improve our services. Your insights will contribute to our overall goal of providing outstanding customer care.Required Skills and Expectations:Candidates must have completed their 12th grade and have strong communication skills in English and Hindi. You should be comfortable using computers and various online platforms. A friendly demeanor, patience, and a desire to help others are essential. We expect you to be enthusiastic, willing to learn, and able to work independently from home.

Key responsibilities:1. Handling customer queries: Respond to customer inquiries promptly and professionally to address any concerns or issues they may have.2. Providing product information: Educate customers on company products or services, helping them make informed decisions.3. Resolving complaints: Address and resolve customer complaints or disputes to ensure customer satisfaction and loyalty.4. Processing orders: Assist customers with placing orders, tracking shipments, and resolving any issues related to the ordering process.5. Maintaining customer records: Keep detailed and accurate records of customer interactions, purchases, and feedback for future reference.Required skills and expectations:1. Excellent communication skills: Ability to communicate effectively with customers through phone, email, or in-person interactions.2. Customer-oriented approach: Demonstrate a strong focus on providing exceptional customer service and ensuring customer satisfaction.3. Problem-solving abilities: Ability to think quickly and creatively to resolve customer issues and complaints in a timely manner.4. Patience and empathy: Ability to empathize with customers and remain patient and calm in challenging situations.5. Basic computer skills: Proficiency in using basic computer programs and systems to access customer information, process orders, and respond to inquiries.

Position: Customer Service Associate (Male & Female)Experience: Freshers can applyOpenings: 100 PositionsSalary: 1.80 LPA (in-hand)Contact: 9123100318Preferred: Local candidateQualification Required: Diploma / Degree / Certification in ComputersKey Requirements: Good communication and convincing skills in English Basic knowledge of E-mail and MS-ExcelJob Responsibilities: Contact potential or existing customers to inform them about products or services using scripts Answer customer questions regarding products or the company Ask questions to understand customer requirements and close sales Direct prospects to the field sales team when required Enter and update customer information in the database Take and process orders accurately Handle customer grievances to maintain the companys reputation Keep records of calls, sales, and other useful information Conduct research to support ongoing lead generation efforts.

Contact potential or existing customers to inform them about products or services using scripts Answer customer questions regarding products or the company Ask questions to understand customer requirements and close sales Direct prospects to the field sales team when required Enter and update customer information in the database Take and process orders accurately Handle customer grievances to maintain the company's reputation Keep records of calls, sales, and other useful information Conduct research to support ongoing lead generation efforts.

Job Description:We are seeking a dedicated and friendly Customer Support Representative to join our team. In this role, you will assist customers by addressing their queries, troubleshooting issues, and providing solutions via phone, email, or chat. You will ensure a positive customer experience and offer exceptional service to meet customer needs.Key Responsibilities:Respond to customer inquiries and resolve complaints promptly.Provide product/service information and assist with troubleshooting.Maintain high customer satisfaction levels.Document customer interactions and follow up when necessary.Qualifications:Excellent communication and problem-solving skills.Ability to remain calm and patient in challenging situations.Previous experience in customer service is a plus but not required.

Primefox Infotech is seeking FEMALE candidates for the role of Process Associate to join our dynamic lead generation team. If you're a self-motivated individual with excellent English communication skills, this could be the perfect opportunity for you!Skills Required:1. Excellent English communication skills2. Strong interpersonal skills3. Adaptive and quick learner4. Good, smooth, calm, enthusiastic communicatorResponsibilities:1. Generating high-quality leads following established SOPs2. Utilizing rebuttal techniques to address customer queries3. Making outgoing calls to generate new leads4. Developing a strong understanding of product scripts and rebuttals to facilitate lead generationDesignation: Process AssociateCompensation:Competitive salary: 24,500 CTCLucrative daily incentive planLocation: Sector 74, Mohali (WORK FROM OFFICE)Working Hours:Fixed Shift Timings (US Shift) with Saturday/Sunday Fixed OffQualification: Bachelors degree in Marketing/Business Administration or equivalent.Requirements:FRESHERS with EXCELLENT communication skills are encouraged to applyInterested candidates, please send your CV to: hrg@primefoxinfotech.com or Whatsapp your CV on 7717494870For inquiries call: 771-749-4870Walk-in Interviews:12 PM to 6 PM (Monday to Friday)Primefox InfotechC-205, 7th Floor, Industrial Area, Phase-8BSector 74, Sahibzada Ajit Singh NagarPunjab 160055Job Types: Full-time, Permanent, FresherSchedule: Fixed night shift US shiftSupplemental pay types: Performance bonus, Yearly bonusExperience: Freshers or 1 year (Preferred)Language: English (Required)Shift availability: Night Shift (Required)Work Location: In personSpeak with the employer +91 7717494870

Job Openings for Customer Care Associate Jobs for Freshers in Mohali, IT Park, Chandigarh, must be graduates with Good knowledge in Good Communication Skills, Excellent English, Fluent English, International BPO etc.

Work From Home - Pan IndiaContractual Hiring for E-commerce Company (Domestic BPO - Voice Process)Contract Start Date : 10-July-24Contractual End Date - 31-Oct-24Salary: Rs. 22000 (CTC) Candidates should have their own Laptop/Desktop with below mentioned configuration :Processor Core i5 Generation 7 or above8 GB RAMGenuine Windows 10 or 11 with latest service pack. Camera availability is mustBroadband connection is mandatory with >=20 Mbps Internet Speed ( Mobile hotspot is not allowed) Genuine/Full version of Endpoint protection on system. Compatible USB headsets UPS is mandatory for Desktops. EDR Installation is must Shifts: Rotational Shifts Duration: 9 Weekly Offs: 1 Weekly Off rotationalMode of Interviews: Virtual over video call. Graduation with minimum 1 year documented experience Excellent communication skills along with good grammatical and sentence formation skills.Share your CV on WhatsApp Eight-Zero-Eight-One-Nine-Five-Seven-Two-Six-Seven

Company Description GC23 founded in 2020 is working as a dynamic group in online business. Founded by CEO Mr. Manik Aggarwal and Co-founded by Madhav Gupta has a leveraged business assisted by an American top health based MNC serving in 160+ nations worldwide.Role DescriptionThis is a remote position for those who can devote 2-4 hours daily on online platforms in part-time category and more than 6-8 hours in full-time to identify and develop new business opportunities in the market. You will be responsible for managing your business pipelines, qualifying leads, and closing deals with customers with the luxury to work from anywhere just by using a smart phone or laptop with good internet. Additionally you will collaborate with the other teams to create and execute marketing strategies. Gaining expertise in the role would require training the new joiners and helping the team to grow the business by the help of online/social media platforms.Qualification- Highly ambitious and self-motivated with a view to do something in life.- Good communication, negotiation, and interpersonal skills- Continuous learner with 18+ age.- Entrepreneurial mindset with strong analytical and problem solving skills.- Aptitude for expansion of own online business.- Team building, team management, and Leadership.- Must have vital skills.- Education - No barJob Description- Complete the training of online business and on expertise train the new joiners.- Generate leads by frequent Ads and promotions, create awareness, recommend, and empower others.- Exploit the online platforms to expand the business and create a base of your own online business.- Attend and host team meetings and training sessions.

We are hiring experienced Customer Service Associates to keep growing. If you're dedicated and ambitious, So there is an excellent place to grow your career. Responsibilities for Customer Service AssociateRespond promptly and professionally to incoming customer inquiries in person, by telephone, or by emailMaintain an updated knowledge of the organization's products, services, and customer service policiesDocument customer interactions when necessary, compiling documents and forwarding information to interested partiesExplain simply and clearly in response to customer questions and check for customer understanding and acceptanceRecommend new products or services or make suggestions for improvements by identifying relevant features and benefitsAssist clients by demonstrating the use of goods and programs and answering any questions they may haveParticipate in training opportunities provided by the organization or by outside entitiesEstablish and maintain good rapport with customers by using positive language and anticipating their needsQualifications for Customer Service Associates2+ years of previous customer service experience a plusFriendly and welcoming manner with clients and other members of the customer service teamExtensive knowledge of the company's policies, procedures, goods and servicesFamiliarity with customer-relationship management (CRM) software programsAbility to explain complex concepts in a clear, simple manner to customersStrong command of written and verbal EnglishExcellent organizational and multitasking skillsAbility to maintain a calm and polite manner in stressful situationsWillingness to cooperate with customers and management to resolve any issues that may arise.

The Client Support Executive is responsible for: Providing customer service and support in the mutual funds/Stocks Investments. This role involves addressing client inquiries, resolving issues, and ensuring clients have a thorough understanding of the firms mutual fund products and Stocks services. WhatsApp Client Support handling On call discussion with clients for any update/query/informationProvide services-related facts/answers to clients after discussion with the Operations team or as guided by the team head Point of contact for clients for any query regarding investment status, reports, transactions status, upcoming investments, documents requirements, etc.Patiently reverting WhatsApp communications or on calls.

Customer Service Associate Job Responsibilities: Maintains customer relationship by responding to inquiries; documenting actions. Prepares for customer inquiries by studying products, services, and customer service processes. Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customers understanding of information and answer. Records customer inquiries by documenting inquiry and response in customers accounts. Improves quality service by recommending improved processes; identifying new product and service applications. Updates job knowledge by participating in educational opportunities. Accomplishes customer service and organization mission by completing related results as needed.

Greetings from Talentport!We are hiring Customer Service Representative for a leading BPO .An amazing opportunity for Fresher to kick start their career with a leading MNC BPO..Location -Mohali/Chandigarh (Work from office)Education qualification-12th passed/Graduate/Post graduateSalary- Upto 32K CTC (Based Upon Interview performance)Job description:-Customer Support - Voice & Non ProcessShould be fluent in terms of communication.Should be comfortable with Rotational Shift.Candidates has to resolve customer queries over the Call/ Email/ Chat.Required Candidate Profile:-Should be comfortable with Voice & Chat ProcessImmediate JoinerFull Time JobNote: Kindly share your resume on Whatsapp, we will try to pick your profile on priority.RegardsTalentport Team

Dear candidate ,Greeting from right fit resources .Urgent hiring Digital Lead generator manger .An effective customer service associate job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service associate job description templates that you can modify and use.Sample responsibilities for this position include:Feedback promptly to customer inquiries in professional manner (Phone, email)Proactively answering consumer inquiries via Sitkas customer-service email accountCoordinate with Order Management Officer & Senior Team Leader to comeup with process improvementResponsible for agent coaching and improvementResponsible for ticket escalationFinding the answers/solutions to customer queries/issuesCommunicate and coordinate with internal, external departmentsControl KPIs breachProvide register coverage and process all customer and associate transactions at the registersPromote company programs including warranty sales, Sportsmans Advantage Club (loyalty program), private-label credit cards, and other seasonal promotions

Greetings from Talentport!We are hiring Customer Service Representative for a leading BPO .An amazing opportunity for Fresher to kick start their career with a leading MNC BPO..Location -Mohali/Chandigarh (Work from office)Education qualification-12th passed/Graduate/Post graduateSalary- Upto 32K CTC (Based Upon Interview performance)Job description:-Customer Support - Voice & Non ProcessShould be fluent in terms of communication.Should be comfortable with Rotational Shift.Candidates has to resolve customer queries over the Call/ Email/ Chat.Required Candidate Profile:-Should be comfortable with Voice & Chat ProcessImmediate JoinerFull Time JobNote: Kindly share your resume on Whatsapp, we will try to pick your profile on priority.RegardsTalentport Team

We are looking for a Customer Care Executive. As a Customer Care Executive, you will be responsible for providing exceptional customer service and support to our clients and candidates. This is a full-time position based in Mohali, Punjab, India. It is an entry-level role suitable for freshers.Additional Information:International voice/non-voice processLocation: Mohali/Chandigarh(Work from office)Rotational shift(major evening and night)Salary: 18k-36k ctc,depends on your skillsetCabs available.5 days workingQualifications and SkillsExcellent communication skills, both verbal and writtenStrong customer service orientation and problem-solving abilitiesAbility to multitask and prioritize tasks effectivelyAttention to detail and accuracy in data entryProficiency in using customer relationship management (CRM) softwareAbility to work independently as well as in a team environmentBasic knowledge of the recruitment industry is a plusFamiliarity with social media platformsRoles and ResponsibilitiesHandle incoming calls, emails, and chat inquiries from clients and candidatesProvide information and assistance regarding recruitment processes, job opportunities, and candidate profilesResolve customer inquiries and complaints in a timely and efficient mannerMaintain accurate and up-to-date customer records in our databaseCollaborate with the recruitment team to identify and address client and candidate needsCoordinate and schedule interviews between clients and candidatesFollow up with clients and candidates to ensure satisfaction and gather feedbackStay updated on industry trends, recruitment best practices, and company servicesProvide support to other departments as needed