Customer Associate

Talentport Recruitment Services

We are looking for a Customer Care Executive. As a Customer Care Executive, you will be responsible for providing exceptional customer service and support to our clients and candidates. This is a full-time position based in Mohali, Punjab, India. It is an entry-level role suitable for freshers.

Additional Information:

International voice/non-voice process

Location: Mohali/Chandigarh(Work from office)

Rotational shift(major evening and night)

Salary: 18k-36k ctc,depends on your skillset

Cabs available.

5 days working

Qualifications and Skills

Excellent communication skills, both verbal and written

Strong customer service orientation and problem-solving abilities

Ability to multitask and prioritize tasks effectively

Attention to detail and accuracy in data entry

Proficiency in using customer relationship management (CRM) software

Ability to work independently as well as in a team environment

Basic knowledge of the recruitment industry is a plus

Familiarity with social media platforms

Roles and Responsibilities

Handle incoming calls, emails, and chat inquiries from clients and candidates

Provide information and assistance regarding recruitment processes, job opportunities, and candidate profiles

Resolve customer inquiries and complaints in a timely and efficient manner

Maintain accurate and up-to-date customer records in our database

Collaborate with the recruitment team to identify and address client and candidate needs

Coordinate and schedule interviews between clients and candidates

Follow up with clients and candidates to ensure satisfaction and gather feedback

Stay updated on industry trends, recruitment best practices, and company services

Provide support to other departments as needed

Experience : 0 - 4 Years

No. of Openings : 10

Education : Higher Secondary

Role : Customer Associate

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India