Customer Service Associate || Freshers & Experienced

key responsibilities:

1. handling customer queries: respond to customer inquiries promptly and professionally to address any concerns or issues they may have.

2. providing product information: educate customers on company products or services, helping them make informed decisions.

3. resolving complaints: address and resolve customer complaints or disputes to ensure customer satisfaction and loyalty.

4. processing orders: assist customers with placing orders, tracking shipments, and resolving any issues related to the ordering process.

5. maintaining customer records: keep detailed and accurate records of customer interactions, purchases, and feedback for future reference.

required skills and expectations:

1. excellent communication skills: ability to communicate effectively with customers through phone, email, or in-person interactions.

2. customer-oriented approach: demonstrate a strong focus on providing exceptional customer service and ensuring customer satisfaction.

3. problem-solving abilities: ability to think quickly and creatively to resolve customer issues and complaints in a timely manner.

4. patience and empathy: ability to empathize with customers and remain patient and calm in challenging situations.

5. basic computer skills: proficiency in using basic computer programs and systems to access customer information, process orders, and respond to inquiries.

• Experience

  0 - 1 Years

• No. of Openings

  15

• Education

  12th Pass, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, BAMS, B.Sc, B.E [Telecommunication], B.Tech

• Role

  Customer Care Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office