Customer Service Associate || Freshers & Experienced

Key responsibilities:

1. Handling customer queries: Respond to customer inquiries promptly and professionally to address any concerns or issues they may have.

2. Providing product information: Educate customers on company products or services, helping them make informed decisions.

3. Resolving complaints: Address and resolve customer complaints or disputes to ensure customer satisfaction and loyalty.

4. Processing orders: Assist customers with placing orders, tracking shipments, and resolving any issues related to the ordering process.

5. Maintaining customer records: Keep detailed and accurate records of customer interactions, purchases, and feedback for future reference.

Required skills and expectations:

1. Excellent communication skills: Ability to communicate effectively with customers through phone, email, or in-person interactions.

2. Customer-oriented approach: Demonstrate a strong focus on providing exceptional customer service and ensuring customer satisfaction.

3. Problem-solving abilities: Ability to think quickly and creatively to resolve customer issues and complaints in a timely manner.

4. Patience and empathy: Ability to empathize with customers and remain patient and calm in challenging situations.

5. Basic computer skills: Proficiency in using basic computer programs and systems to access customer information, process orders, and respond to inquiries.

• Experience

  0 - 1 Years

• No. of Openings

  15

• Education

  12th Pass

• Role

  Customer Care Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office