Looking For Customer Care Associate

Jet Fly Airways

1 - 2 Years
10 Openings
2.0 - 3.5 Lac/Yr
Posted 16 days ago
Online interview
Madhya Nagri Chowk, Bilaspur - Jabalpur Cantt, jabalpur - Baba Ram Lal Nagar, Firozpur - Ayodhya Faizabad - Ayodhya Nagar, Bhopal

Key Skills

Customer Care Cons BPO Non Voice Customer Relationship Chat Process BPO Operations Non Voice Process BPO Chat Support Domestic BPO Customer Guidance

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Job Description

Job Description:

We are seeking a dedicated and friendly Customer Support Representative to join our team. In this role, you will assist customers by addressing their queries, troubleshooting issues, and providing solutions via phone, email, or chat. You will ensure a positive customer experience and offer exceptional service to meet customer needs.

Key Responsibilities:

Respond to customer inquiries and resolve complaints promptly.

Provide product/service information and assist with troubleshooting.

Maintain high customer satisfaction levels.

Document customer interactions and follow up when necessary.

Qualifications:

Excellent communication and problem-solving skills.

Ability to remain calm and patient in challenging situations.

Previous experience in customer service is a plus but not required.