Customer Relationship Job Vacancies in Purnia

Job Openings for 20 Customer Service Associate Jobs for Freshers in Kolkata, Patna, Gaya, Purnia, Katihar, Bhubaneswar, Samastipur, Bihar, Paschim Bardhaman, Purba Bardhaman, Hooghly, having Educational qualification of : Higher Secondary, Secondary School, I.T.I., B.A, Bachelor of Hotel Management with Good knowledge in Customer Care, Customer Guidance, Customer Relationship, BPO Operations, Domestic BPO, International BPO, BPO Non Voice, Non Voice Process, Chat Support, Chat Process, BPO etc.

Corporate & Direct sales of Banking automation & Office furnitures

We want active field sales officer for marketing and leads

Develop and drive sales initiatives to achieve set goals by mentoring and motivating the sales team- Developing, Enhancing, implementing of comprehensive Sales strategies & other promotional activities for various projects to create new markets, achieve targeted sales.- Aggressively driving Sales Planning, Forecasting and Sales & Customer Service Management- Devising new and innovative selling and promotional techniques / schemes- Competitor Trend Monitoring and Competitor Benchmarking in order to effectively balance competing priorities to full fill all customer expectations i.e., keeping abreast with competitor residential property offerings, pricing, location, quality, etc.- Educating the client with the market trends, keeping them aware with the rental returns and the price appreciation they may get after investing in our properties.- To scan the market, identify opportunities for business growth, prepare and implement growth plans- Delivering targeted top line as per the projects business plan by meeting sales targets.- Delivering positive customer experience to a distinguished client base- Implement a mechanism for evaluation & categorization of channel partners- Analyse and evaluate the effectiveness of sales enquiries, methods and results.- Oversee the development and management of internal sales operations & processes.- Regular analysis of sales trends & coming up with sales techniques that target the right market with the right tools.- Proposing & implementing sales promotion activities for the project.- Participating in negotiations & bringing deals to a closure.

looking for candidate who can join immediate. soft spoken ,

As an Air Ticketing Executive, you will play a vital role in managing and processing flight bookings for customers. Your primary focus will be to ensure that travelers receive accurate and timely information for their air travel needs.**Key Responsibilities:**- **Manage Bookings:** Handle booking requests from customers, ensuring all details are correctly entered into the system to avoid any mistakes in travel arrangements.- **Customer Service:** Respond to customer inquiries regarding flight availability, pricing, and changes in bookings, providing accurate information and assistance.- **Issue Flight Tickets:** Process and issue electronic flight tickets promptly, ensuring compliance with airline policies and guidelines.- **Handle Cancellations and Refunds:** Assist customers with ticket cancellations and refund requests, ensuring proper documentation and adherence to airline regulations.- **Stay Updated on Travel Policies:** Keep abreast of airline policies, travel restrictions, and fare changes to provide correct information to clients.**Required Skills and Expectations:**- **Attention to Detail:** You must be meticulous in managing bookings and tickets to prevent errors that could lead to travel issues for customers.- **Communication Skills:** Strong verbal and written communication is essential, as you will interact with customers, airlines, and travel agencies regularly.- **Basic Computer Skills:** Familiarity with computer applications and ticketing software is required to process bookings efficiently.- **Ability to Work Under Pressure:** You should be able to manage multiple tasks and work effectively during peak travel times.- **Team Player:** Collaboration with colleagues is important to ensure smooth operations and provide excellent service to customers.

As an Air Ticketing Staff member, you will play a crucial role in helping customers book their flights and ensuring a smooth travel experience. Key Responsibilities:- **Booking Air Tickets**: You will assist customers in selecting and reserving flights according to their travel plans and preferences, ensuring they have the best options available.- **Customer Assistance**: You will answer queries related to flight schedules, fares, and policies, providing timely and accurate information to enhance customer satisfaction.- **Ticket Modifications**: You will help customers with changes to their existing bookings, such as rescheduling or canceling flights, following company procedures to ensure compliance.- **Payment Processing**: You will handle payments for ticket purchases, ensuring all transactions are processed accurately and securely.- **Record Keeping**: You will maintain organized records of bookings and customer interactions, ensuring easy access to information for future reference.- **Collaboration with Team**: You will work closely with other team members, sharing information and strategies to improve service delivery.Required Skills and Expectations:- Basic computer skills are essential, as you will use software to manage bookings and customer information.- Good communication skills, both verbal and written, are important for interacting with customers and providing clear information.- A customer-oriented attitude, with the ability to understand and meet customer needs, is critical for success in this role.- Patience and problem-solving abilities will help you assist customers effectively, especially when handling any issues that may arise.- A willingness to learn and adapt to the fast-paced environment of air ticketing helps in growing within the role.

As an Air Ticketing Executive, you will play a vital role in managing and coordinating ticket reservations for our customers. Your primary responsibilities will include:- **Booking and issuing tickets:** You will assist customers in booking air tickets and ensure that all details are accurately recorded and confirmed.- **Handling customer inquiries:** Respond to customer questions and provide information about flights, ticket prices, and general travel queries to ensure a satisfactory experience.- **Managing cancellations and refunds:** Process cancellations and refund requests according to company policies while ensuring compliance with airline regulations.- **Updating and managing databases:** Keep accurate records of bookings and customer information in the system, ensuring data is current and accessible for future reference.- **Coordinating with airlines:** Liaise with various airline representatives to resolve booking issues and stay updated on flight schedules and availability.- **Promoting travel deals:** Inform customers about ongoing promotions and packages that might be beneficial for their travel plans.For this role, we expect candidates to possess the following skills:- **Good communication skills:** You should be able to clearly convey information and provide excellent customer service both verbally and in writing.- **Attention to detail:** Accuracy in booking and issuing tickets is crucial to avoid errors that could impact customer travel.- **Basic computer skills:** Proficiency in using computers and common office software is essential for managing bookings and records efficiently.- **Problem-solving abilities:** You should be able to quickly address and resolve customer issues or inquiries effectively.- **Team player:** Collaboration with colleagues and external partners is key to ensuring a smooth booking process. Candidates with a passion for travel and customer service are encouraged to apply, regardless of their previous experience.