Customer Care Executive Job Vacancies in Hinjewadi

Hiring good communication skill candidates

Minimum 1 year of International voice experience (Customer service (Billing), basic technical & Sales) Preferred In Billing (Understanding of recurring bills, Billing cycle Change, Due date, Prorated charges, Auto-Pay & Surcharges, Service charges and taxes) Clarity in thought process (Able to articulate his/ her thought) Ability to handle tough situation with customer. Excellent communication skills. Customer handling skills. Strong ability to multitask and take fast decisions independently. Willing to work in a 24*7 environment (Rotational shifts/5 Days a week). Customer Centric & Logical Thinking & Need to be Enough Spontaneous Ensure Timely & Professional Responses to all Queries, Experience resolving customer issues, billing, and/or handling product Q&A. Interest in learning new technologies. Experience promoting and/or selling products and services. Demonstrated communication skills. Resolving device issues using troubleshooting techniques and providing clear and concise information. Reviewing account information and answering questions about billing or services.

Customer Support process. Customer care representative - >6 month Sr. Customer care representative - >18 months ......................Minimum 6 months of International BPO voice exp.Should have computer and Internet knowledge / Knowledge of Billing queries ....B2C 5 days per week / split week off Both Side CabUS process night shift will be there but agent should be ok with 24*7 / rotational shifts Should not be perusing regular / part time course Any course which affects the job is not to be sources Excellent Communication skills who can speak with US natives

This role requires commitment to Customer Satisfaction to drive exemplary customer experience, always putting the customers needs first thereby driving the Net Promoter Score (NPS) of Experience Centre. Enthusiastically conveying a commitment towards providing unsurpassed Customer Service and ensuring that the Livspace team is also abiding by keeping Customer Satisfaction as the primary objective of the Experience Centre. Exploring the underlying reasons for recurring customer problems and also going the extra mile to find the solutions for the same. The role would require conversion of customers: delivering Livspace concept brief and onboarding and delivering exemplary customer experience.Adherence to DILO and updating it on the platform regularly.Tour of EC to all visitors, ensuring Livspace concept is delivered well.Raise request/ allocate designers to all visitors.Follow the criteria and script defined for qualification of the lead to proceed for designer interaction ensuring that the EC is presentable and well maintained at all times.Running and monitoring processes for liquidation.Data Management: Running and monitoring processes for Data Collection on footfalls/walk-ins.Customer feedback capturing and communication.EC Sample Management: Running and monitoring processes.Ensure Swatch library is maintained.Events and activation, driving marketing initiatives.EC Process maintenance- Follow SOP on EC related processes with the stylist.Ensure adherence to relevant SOPs - Checklist as per Stylist to be managed and maintained.Managing visual merchandise of store and ensure looks are refreshed periodically.Adhere to VM guidelines circulated.Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring what local competitors are doing.Participating in the various promotional activities in order to increase the footfall of the customers in Experience Centres.

Candidate should be excellent in Non-Verbal communication.Good to have experience in chat supportCandidate should have good typing speedImmediate joiners onlyFreshers and experienced candidates can applyGraduates & Undergraduates can also apply

Opening For BPO/Call Center/ Customer Care Executive For Voice Process / Non VoiceUnder grad fresher can applyBPO voice process - Inbound/Outbound/blended processWork from officeSalary Upto 30K CTCShift - Day & RotationalEnglish Should be Good

Hiring For Non Voice Process And Data Entry operator* Data- Entry process* Non Voice Process* Experience 0-5 years* Should have good communication skills.* 10th/12th pass or Any Graduate* No Target