Customer Care Executive

Minimum 1 year of International voice experience (Customer service (Billing), basic technical & Sales) €“Preferred

Ø In Billing (Understanding of recurring bills, Billing cycle Change, Due date, Prorated charges, Auto-Pay & Surcharges, Service charges and taxes)

Ø Clarity in thought process (Able to articulate his/ her thought)

Ø Ability to handle tough situation with customer.

Ø Excellent communication skills.

Ø Customer handling skills.

Ø Strong ability to multitask and take fast decisions independently.

Ø Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).

Ø Customer Centric & Logical Thinking & Need to be Enough Spontaneous

Ø Ensure Timely & Professional Responses to all Queries,

Ø Experience resolving customer issues, billing, and/or handling product Q&A.

Ø Interest in learning new technologies.

Ø Experience promoting and/or selling products and services.

Ø Demonstrated communication skills.

Ø Resolving device issues using troubleshooting techniques and providing clear and concise information.

Ø Reviewing account information and answering questions about billing or services.

• Experience

  1 - 3 Years

• No. of Openings

  100

• Education

  12th Pass

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office