Customer Care Executive Graduate Experience Jobs in Guwahati

Candidate should be well organized, smart and pleasing personality. The ideal candidate should be matured enough to handle the front office operations as well as courteous visitors and guests greeting. The position holds the following eligibility criteria: Required skills & criteria: Diploma or Graduate in any discipline Min 5 yrs of experience as receptionist/ front office executive Proficiency in basic computer applications (MS Word, Excel, email) Preference to be given to married female candidates.Job Responsibilities: Greet and welcome guests & visitors with courtesy and be professional at all times. Answer phone calls, record messages and direct inquiries to the concerned person/ authority. Maintain visitor log register, including details and purpose of the visit and the concerned authority whom to meet. Provide administrative and clerical support like photocopying, filing documents, drafting emails to vendors/clients, & dispatch documents, etc. to site and necessary site coordination post-dispatch. Track office supplies and place orders as and when required. Assist during conducting interviews and make necessary arrangements for the candidates to wait and sit comfortably in the lobby/ reception area. Maintain front desk discipline, cleanliness and office decorum. Coordinate with clients or vendors and schedule meetings with them, if necessary.

A leading automobile company based in Assam looking out for CUSTOMER CARE MANAGER with excellent skills into Managerial level.-Supervise customer service team-Improve policies and processes-Develop goals and report progress

- Respond promptly and professionally to customer inquiries via phone, email, chat, or in-person, providing detailed information about pesticide products and their applications.- Assist customers with placing orders for pesticide products, ensuring the correct quantities and specifications are selected.- Provide clear and accurate information about the company's product offerings, including different pesticide types, their usage, and potential environmental impact.- Investigate customer complaints related to product quality, effectiveness, or safety, and provide timely solutions.- Maintain accurate and up-to-date customer records, including purchase history, communication logs, and complaint resolutions.- Guide customers in understanding the proper safety precautions for handling pesticide chemicals, including personal protective equipment (PPE) and emergency procedures.- Collect and analyze customer feedback regarding product satisfaction and service quality to identify areas for improvement.- Work closely with the sales, logistics, and technical teams to ensure a smooth customer experience from order placement to delivery.- Participate in regular training sessions to stay current on product updates, industry standards, and customer service best practices.- Identify opportunities to upsell or cross-sell related products to customers, such as complementary pesticides or safety equipment.- Process product returns or exchanges in accordance with company policies, ensuring customer satisfaction while adhering to safety and regulatory guidelines.- Build strong relationships with customers by providing personalized and proactive support.- Prepare daily, weekly, or monthly reports on customer inquiries, complaints, and resolutions, tracking performance metrics.- Handle urgent customer situations such as product misuse, chemical spills, or safety violations with urgency and professionalism.

- Manage and maintain office systems, processes, and workflows.- Handle correspondence (emails, phone calls, and letters) and direct them to relevant teams.- Input and update data into company systems or databases.- Generate regular reports for various departments, such as sales, accounts, or marketing, as needed.- Organize and maintain digital and physical files, ensuring quick retrieval of documents.- Prepare presentations, proposals, and other marketing collateral as required by the team.- Assist the operations team in coordinating with clients for project updates, deliverables, or any concerns.- Assist the finance team in invoicing, tracking payments, and ensuring timely collections.- Ensure the correct documentation is provided for expense claims and purchase orders.- Act as a liaison between different departments (e.g., marketing, design, accounts) to ensure smooth collaboration.- Schedule meetings, prepare agendas, and take meeting notes for key internal discussions.- Maintain records for office supplies and ensure stock levels are sufficient.- Assist in tracking client payments and ensure that any outstanding balances are addressed promptly.- Assist the marketing team by gathering data and conducting basic research related to market trends, competitors, or potential clients.- Track project timelines, deadlines, and deliverables to ensure smooth execution.