Customer Care Executive Graduate Experience Jobs in Guwahati

Candidate should be well organized, smart and pleasing personality. The ideal candidate should be matured enough to handle the front office operations as well as courteous visitors and guests greeting. The position holds the following eligibility criteria: Required skills & criteria: Diploma or Graduate in any discipline Min 5 yrs of experience as receptionist/ front office executive Proficiency in basic computer applications (MS Word, Excel, email) Preference to be given to married female candidates.Job Responsibilities: Greet and welcome guests & visitors with courtesy and be professional at all times. Answer phone calls, record messages and direct inquiries to the concerned person/ authority. Maintain visitor log register, including details and purpose of the visit and the concerned authority whom to meet. Provide administrative and clerical support like photocopying, filing documents, drafting emails to vendors/clients, & dispatch documents, etc. to site and necessary site coordination post-dispatch. Track office supplies and place orders as and when required. Assist during conducting interviews and make necessary arrangements for the candidates to wait and sit comfortably in the lobby/ reception area. Maintain front desk discipline, cleanliness and office decorum. Coordinate with clients or vendors and schedule meetings with them, if necessary.

A leading automobile company based in Assam looking out for CUSTOMER CARE MANAGER with excellent skills into Managerial level.-Supervise customer service team-Improve policies and processes-Develop goals and report progress

- Provide prompt, friendly, and effective support to customers via phone, email, or in-person.- Address customer queries related to vehicle sales, services, warranties, and spare parts.- Educate customers on the different vehicle models, features, and specifications.- Guide customers through the process of selecting the right vehicle or service based on their needs and preferences.- Build and maintain positive relationships with customers to ensure long-term satisfaction and loyalty.- Follow up with customers post-purchase or service to ensure their satisfaction and address any issues or concerns.- Assist customers in scheduling test drives, vehicle servicing, and maintenance appointments.- Coordinate with the sales and service departments to ensure seamless customer experience from inquiry to after-sales support.- Address customer complaints in a professional and empathetic manner, aiming for quick and effective resolution.- Investigate and resolve any service or product-related issues, ensuring customer concerns are dealt with promptly and to their satisfaction.- Maintain accurate records of customer interactions, transactions, complaints, and feedback using the companys CRM system.- Inform customers about ongoing promotions, new launches, or seasonal offers related to vehicles, services, or accessories.- Assist customers with understanding their billing statements for vehicle purchases, servicing, or repairs.- Follow up with customers regarding their purchase or service experience to ensure complete satisfaction.- Actively collect customer feedback through surveys, phone calls, or direct conversations to gauge satisfaction levels and areas for improvement.- Maintain customer accounts, ensuring accurate records of services, warranties, and purchase history.- Schedule vehicle servicing, repairs, and appointments efficiently while minimizing customer wait times.

- Respond promptly and professionally to customer inquiries via phone, email, chat, or in-person, providing detailed information about pesticide products and their applications.- Assist customers with placing orders for pesticide products, ensuring the correct quantities and specifications are selected.- Provide clear and accurate information about the company's product offerings, including different pesticide types, their usage, and potential environmental impact.- Investigate customer complaints related to product quality, effectiveness, or safety, and provide timely solutions.- Maintain accurate and up-to-date customer records, including purchase history, communication logs, and complaint resolutions.- Guide customers in understanding the proper safety precautions for handling pesticide chemicals, including personal protective equipment (PPE) and emergency procedures.- Collect and analyze customer feedback regarding product satisfaction and service quality to identify areas for improvement.- Work closely with the sales, logistics, and technical teams to ensure a smooth customer experience from order placement to delivery.- Participate in regular training sessions to stay current on product updates, industry standards, and customer service best practices.- Identify opportunities to upsell or cross-sell related products to customers, such as complementary pesticides or safety equipment.- Process product returns or exchanges in accordance with company policies, ensuring customer satisfaction while adhering to safety and regulatory guidelines.- Build strong relationships with customers by providing personalized and proactive support.- Prepare daily, weekly, or monthly reports on customer inquiries, complaints, and resolutions, tracking performance metrics.- Handle urgent customer situations such as product misuse, chemical spills, or safety violations with urgency and professionalism.