Customer Associate Graduate Jobs in Pune

Customer Service with International Voice ExperienceVoice, Chat, Email ProcessShift Timings:1;30 till 10:30Must be a graduate for Karadi Pune locationMail your resume to mohit.kumar@firstmeridianglobal.com

Learn our platform Recruit CRM and understand the recruitmentbusiness. Answer client queries via chat, email and video calls to gain experience. Help users understand how to use features and suggest workarounds . Uphold communication guidelines and procedures. Build and nurture client relationships. Continuously strive for exceptional service delivery.

Process : Inbound / Outbound ( Voice Process )We are looking for enthusiastic individuals to join our Sales, Insurance, and Customer Supportteams For Voice Process. Whether you're a fresher or an experienced professional, if youhave excellent communication skills and a passion for customer service, we'd love to hear fromyou!Roles and responsibilities: working effectively in a fast-paced environment Using assigned software and tools to manage customer interactions and data Adhering to company policies and procedures Maintaining a professional and courteous demeanor at all times Providing information about insurance products Processing insurance applications or claims Answering customer questions about insurance policies Handling inbound and outbound calls (depending on LOB) Answering customer inquiries and resolving issues related to sales, insurance, orgeneral product/service information Providing accurate and timely information to customers Troubleshooting problems and guiding customers through solutions Maintaining records of customer interactions Escalating unresolved issues to the appropriate department

Role - Customer Care Representative for TCS GEM Minimum 6 month Experience required on paper with Excellent English communication(V5)Education criteria - Graduation is mandatory..Salary - 26kDay shift, Sunday fix off

As a Customer Service Associate, you will be responsible for providing exceptional service to customers through various communication channels. Key responsibilities include answering customer inquiries, resolving issues, and ensuring customer satisfaction with products or services. You will need to have strong communication skills in English and Hindi, as well as experience in BPO operations to excel in this role. A graduate degree and 0-2 years of relevant experience are required for this full-time position based in Pune.

Job Title: Technical Support Associate L1 / L2Location: Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai (Office-based / Remote)Experience: 13 years (Freshers with tech background can apply)Salary: 20,000 35,000/month + Shift AllowanceShift: Rotational / Night (US, UK processes)Responsibilities:Respond to product or service issues via phone/email/chat.Troubleshoot Level 1 issues (login, access, connectivity, settings).Document tickets and escalate complex cases.Ensure resolution within SLAs.Requirements:Strong English communication.Basic understanding of networking, SaaS tools, CRM systems.Knowledge of Zendesk, Freshdesk, or Jira is a plus.Willingness to work night shifts.Perks:Internet reimbursement (for remote).Shift allowance + performance bonus.Certification opportunities (ITIL, etc.). Apply now by sending your updated resume to careers@arckits.com If possible, mention your preferred work location (Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai Office-based or Remote) in the subject line or message to help us serve you better. Please Note:Due to a high volume of applications, we may not be able to respond to each email individually.If your profile matches an active requirement, our HR team will get in touch with you shortly.We appreciate your interest and thank you for considering opportunities with us. Recruitment Team, Arck RecruitmentYour Trusted Partner for Business Support Hiring Across Roles, Sectors & Cities.

Company Overview: Join our high-growth SaaS company, Recruit CRM, where innovation meets impact! With a 40% YoY growth, we power over 1,700 top Executive Search and Recruitment firms across 100+ countries. Headquartered across the US, Ireland, India and Dubai, we are ranked #1 in our category by Gartner and boast a stellar 4.9/5 rating on Capterra & G2. Discover more about us at www.recruitcrm.io. Why Join Us? Fully remote Sponsored L&D programs Company-paid team outbounds Competitive pay & full insurance coverage After one year of being an employee, you're eligible for our ARR-Linked Performance Bonus, announced every January 1st. Inclusion and bonus amounts are subject to management discretion. If you're looking for a high-impact role where you can grow quickly, build meaningful client relationships, and solve real-world challenges, this is the place for you! Current Opening: We are looking for a competitive, innovative, and driven individual to join our Customer Success Team as a Customer Success Associate upon successfully completing our traineeship program. In this role, you will work closely with cross-functional teamsincluding Customer Success, Product, and Engineeringto transform insights into impactful product features and solutions. No. of positions - 15 Location: Remote What You Will Do: Learn our platform Recruit CRM and understand the recruitment business. Handle client queries via chat, email and video calls to gain experience. Understand and convey customer needs to the team. Solve user challenges, providing solutions or workarounds. Uphold communication guidelines and procedures. Build and nurture client relationships. Continuously strive for exceptional service delivery. Traineeship Details: Traineeship Program: 6 months; 8.5 hours per day, payment of INR 20,000 per month. Full-Time Opportunity: Upon successful completion of the training program and based on performance, you may be offered a full-time position as Customer Success Associate with a CTC of INR 8,00,000 (INR 6,00,000 base salary + INR 2,00,000 yearly performance pay) During the initial 6-month training period you'll be working in the primary Europe shift, youll transition to one of our five core work shifts as a full-time employee. Europe - Noon - 10 pm Monday - Friday Asia Pacific - 6 am - 4 pm Monday - Friday Half North America - 4 pm - 2 am Monday - Friday Full North America - 8 pm - 6 am Monday - Friday Middle East - Can choose from 4 options (4 days or 5 days a week) (The availability of these shifts is based on requirement) Who Should Apply? We invite applications exclusively from freshers who will be completing their graduation/post graduation in 2025 / 2026, irrespective of their specialization. If you are passionate about data-driven insights, eager to learn and adapt, and ready to take on challenges with a proactive and innovative mindset, you are the perfect fit for our team. Selection Process (Online/Virtual): Our process includes several rounds such as an online test (MCQ), assignment, and virtual interviewsall designed to assess your analytical thinking, communication skills, and problem-solving abilities. Take the leap and launch your career with Recruit CRMwhere your curiosity, commitment to excellence, and creative problem-solving skills are valued and nurtured. Apply now (LINK) and be a part of our success story! Note : Hiring will remain open until September 30, 2025. (We kindly request candidates to avoid follow-ups via social media or email. Updates will be shared as needed.)

Key Responsibilities:Develop and maintain strong working relationships with bank branch staff.Drive insurance sales through the assigned bank branches.Identify cross-selling and upselling opportunities with bank customers.Conduct regular training sessions and joint sales calls with bank employees.Ensure compliance with internal and regulatory guidelines.Monitor and achieve sales targets as per the business plan.Resolve partner and customer queries in a timely manner.Report daily/weekly/monthly sales performance to the management.Work closely with internal teams for policy issuance, claims, and service support.

As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client. Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency. Able to manage difficult customer issues while working in a fast paced environment Determine the reason for delinquency and best course of action to assist our Borrowers. Engage our consumers with the highest level of respect and dignity. Document all collection efforts for each assigned account in accordance with established procedures and compliance policies. Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards. Ensure all accounts in assigned lists are managed accurately and timely. Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound) environment. Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments

Handling international calls

We, at Pric Technology Private Limited , are seeking a passionate and technically adapted individual to join our team as a Creator Success Associate. In this role, you will play a pivotal role in providing technical support, handling queries, marketing support and ensuring the success and satisfaction of our creators.At Pric Technology Private Limited , our mission is to empower creators by providing them with innovative tools and resources to excel in the digital world. As a Creator Success Associate, you will play a crucial role in our team, contributing to our day-to-day efforts and driving the growth of our creator network. This job will provide you with hands-on experience in creator acquisition within the fast-paced startup ecosystem, working alongside a talented and passionate team.Responsibilities:1. Serve as the main point of contact for all technical support queries from our creators.2. Addressing queries and actively participating in and contributing to all relevant WhatsApp groups, fostering a sense of community among our creators.3. Collaborate with creators to understand their goals and challenges.4. Provide marketing support to creators, assisting with the creation of graphics and promotional materials.5. Facilitate broadcasting, ensuring creators are equipped with the necessary tools and resources for effective broadcasts.

Customer Service Associates- Outbound Tellecalling Sales

Actively seek out new sales opportunities with cold calling, networking. Coming with new ideas in convincing and pitching to clients Lead generation by references. Work on quotations and work order. Coordinating with the sales team. Prepare appropriate presentations of services. Handle complaints or objections. Generate and maintain reports on monthly leads to conversion ratios. Report to upper management. Maintain the Pipeline & other Details about Client. Maintain Daily Report in CRM , Give updates to Team Lead. Complete Present & pending Task in CRM. Update & Maintain Calling Target.

The Customer Success Associate (CSA) is a high-energy strategy-focused customer advisor responsible for developing customer relationships that promote retention and loyalty. The CSA will define, develop and execute effective customer adoption and success strategies. The CSA is able to discuss and advise on core functionality & features of the software beyond the fundamentals, and the art of what is possible. The CSA helps customers realize business results by serving as the post-sale conduit for our customers, and also ensures that our engineering teams understand the in-depth feedback through the eyes of our customers.JOB RESPONSIBILITIES Own the complete customer life-cycle of onboarding, adoption, expansion, and renewal. Strive to continually drive faster time to value and improve overall customer satisfaction & reduce churn. Understand customers objectives and how they translate to outcomes. Develop new & improve existing new user guides & documentation of the product features & capabilities. Identify opportunities for up-sell and cross-sell. Bring intelligent product feedback and recommendations from customers back to Product & Tech teams. Conduct ongoing operational reviews and suggest process improvements.

Customer Support Analyst (International voice process)Mandatory: People in Pune only need to Apply (Work from Office), should be comfortable with night shift.Salary 2.64LPA + Cab Facility + Shift AllowanceExcellent communication skillsLooking for Freshers/Graduates with 6 months of Experience.Btech with at-least 6 months of Experience is EligibleFreshers are welcomeLooking for an Immediate Joiners5 Days of WorkingCab facility AvailableKnowledge and Skills Required:Communication Skills: Excellent communication skills (written and verbal) Ability to communicate correctly and clearly with all customers Good comprehension skills ability to clearly understand and state the issues customers present Ability to concentrate follow customer's issues without distraction to resolution Good composition skills ability to compose a grammatically correct, concise, and accurate written response Work successfully in a team environment as well as independentlyComputer Knowledge/Skills: Ability to use a desktop computer system Excellent typing skills

This Job is for Pune Location only. Work from OfficeQualification: Fresher/Any Graduate with 1 year of experience in BPO Voice/mail ProcessInternational/domestic ShiftsCandidate should be fluent in English.Local Language Candidates are also preferred. Tamil, Telugu, Gujarati, Kannnada, Malayalam, Bengali5/6 Days workingDay/night Shifts availableWeek Off 1 Rotational OffIncentives are also available on experienceRounds of Interview: 3-4 rounds.

International Voice Process/ Customer Service AgentAny Graduate Freshers/Any U.G or Graduates with minimum 1 year of BPO experience can apply.Salary-Upto 5LPAShifts-Rotational/US shifts*IMMEDIATE JOINERS ONLY*Location-Pune

We are looking for 1 Sales Associate Post in Swargate, Pune, Maharashtra,Hard working ., with deep knowledge in Hard working . and Required Educational Qualification is : Other Bachelor Degree

!!!!!Hiring only for Night Shifts!!!!!Currently Hiring CSR's for an International (USA) VOICE & NON-VOICE process JOB LOCATION : Pimple Nilak (PCMC-Pune-Maharashtra)Candidate having experience of minimum 1 year can apply.Candidate should be a Graduate.Candidates should have excellent English understanding & writing skills.PS.: This is a full time work from office job in night shift only. Candidates looking for Work From Home please DO NOT APPLY

Excellent communication skills.Ready to work in night shift.Minimum 6 month of experience in international BPO.Cab will be provided.

Learn our platform Recruit CRM and understand the recruitmentbusiness. Answer client queries via chat, email and video calls to gain experience. Help users understand how to use features and suggest workarounds . Uphold communication guidelines and procedures. Build and nurture client relationships. Continuously strive for exceptional service delivery.

Hiring for 6 Customer Care Executive Jobs in Hadapsar, Pune,Customer Relationship Executive,Customer Facilitator,Customer Associate,Customer Response Executive, with minimum 2 Years Experience,Required Educational Qualification is : B.C.A, B.B.A, B.Com, M.B.A/PGDM with Good knowledge in Customer Relationship Executive,Customer Facilitator,Customer Associate,Customer Response Executive etc.Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per telecalling script.Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.Analyzing and reporting customer data to devise new strategies or update the existing onesCommunicating with them through various omnichannel channels, including email, social media, phone or SMSMaking appointments that fit into the schedule of the client and the customer.Informing the customers about updates, deals, offers, promotions, policies, and keep sales funnel in motion.Assisting them if they are facing a problem and troubleshooting it.Ensuring the customer has a positive experience with the company.Fostering a healthy relationship between the client and the customer.Overseeing timely delivery and payment of sales orders.Handling all Voice and Non-Voice Processes

Customer Care Associate- Handling international calls

Responsibilities:1. Make outbound calls to potential international customers to introduce products or services2. Answer incoming calls from customers to address inquiries and resolve issues3. Provide excellent customer service by addressing customer concerns and inquiries in a professional and courteous manner4. Achieve weekly and monthly sales targets set by the company5. Keep accurate records of customer interactions and transactions6. Follow up with customers to ensure satisfaction and resolve any issues7. Collaborate with sales and marketing teams to

handling international calls