Client Relationship Manager Job Vacancies in Mira-Bhayandar

We are seeking a highly motivated and skilled Client Relationship Manager (CRM) to join ourdynamic team at a leading real estate firm in Thane. The ideal candidate will play a crucial rolein ensuring the satisfaction and retention of our clients through exceptional service and effectivecommunication. As a CRM, you will be the primary point of contact for our clients, managingtheir needs and ensuring smooth interactions throughout their journey with us.Key Responsibilities: Client Management: Ensure that all needs of clients are successfully met and managedafter booking. After-Sales Service: Provide continuous support to existing clients and ensure they arefully satisfied with the services offered. Client Feedback: Actively seek honest and constructive feedback from clients toimprove services and resolve any concerns. Booking to Payment Collection to Possession: Provide end-to-end service to clients,from order placement to payment collection, ensuring satisfaction at every stage. Query Resolution: Address and resolve all client queries promptly, ensuring a smoothand positive experience. Product & Service Guidance: Offer insights and assistance to clients regarding ourproducts or services, ensuring they are well-informed. Complaint Handling: Act as the main point of contact for client complaints and escalateissues to the relevant department or personnel for resolution. Proactive Communication: Understand client needs, proactively address issues, andensure a high level of customer satisfaction at all times. Documentation: Maintaining and filing documentation as per the process of thecompany including receipts, demand letters, interest letters, etc if and when needed. Coordination: Coordination with different departments and entities such as banks toensure the client journey is seamless.Key Skills & Qualifications: Polite Disposition: A friendly and professional attitude when dealing with clients. Strong Follow-up Skills: Ability to rigorously follow up with clients to ensure all needsare met. Excellent Communication: Confident communication skills, both verbal and written,with clients and colleagues. Problem Solving: Ability to understand client circumstances and provide appropriatesolutionsProactive Approach: Always anticipate client needs and take proactive steps to exceedtheir expectations. Availability: Be readily available for calls and maintain consistent communication withclients.Qualifications: Strong command on English language is mandatory. Strong interpersonal, coordination and follow up skills. Quick learner. Ability to handle multiple tasks and maintain attention to detail.