BPO Team Leader Graduate Jobs in Delhi Ncr

Key Responsibilities:Team Management & Performance Monitoring:Oversee daily operations of the inbound team to ensure team members meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction, and issue resolution.Regularly monitor team productivity and performance, providing real-time feedback and assistance to agents as needed.Conduct one-on-one sessions with agents to review individual performance, address any concerns, and set clear goals for improvement.Implement strategies to optimize call center workflows and ensure consistent service quality.Attendance & Scheduling:Monitor and manage team attendance, ensuring adequate coverage at all times.Address attendance issues in a timely and professional manner.Coordinate shift schedules to ensure alignment with business needs while maintaining optimal team performance.Reporting & Analytics:Generate and review daily call reports, ensuring all metrics are captured accurately.Perform call analysis to identify trends, strengths, and areas for improvement.Use Excel (VLOOKUP, Pivot Tables, SUMIF, IF formulas, etc.) to analyze data and produce actionable insights that help improve team performance.Ensure 100% call tagging in CRM systems to maintain accurate customer interaction records.Training & Development:Provide ongoing training and refresher courses for underperforming agents, ensuring continuous improvement.Develop and execute personalized action plans to help agents meet performance expectations.Motivate and inspire team members to improve their skills, productivity, and customer service capabilities.

Location: [Mayapuri,Delhi] Type: Full-TimeResponsibilities: Manage a team of 20-25, oversee insurance premium renewals, ensure compliance, and utilize Excel for data analysis.Requirements: Bachelor's degree, leadership experience in insurance/banking, Excel proficiency, strong communication skills.

We are Urgently Looking for Team Leader for the Locations- Patna, Gandhidham, Surat, Bangalore, Mumbai, Pune, Kanpur, Kolkata, Delhi

Urgently-BPO operations Team leaders required- Team handling experience in inbound process mandatory-Excellent comm skill required-Inbound process-Rotational shift rotational week off-6 days working- salary upto 4lpa-looking for only immediate joiners

BDA and BDEROLESWe're seeking a qualified sales associate to sell our products that our customers have grown to rely on. The sales associate will utilize their skills to generate high-quality leads, build strong relationships with customers, and close deals. The ideal candidate has skills and demonstrates the ability to showcase our offerings compellingly. Job Location: Work from homeSelection process: HR Round followed by group discussion and sales manager round.Qualification: Any Graduate/Post GraduateSalary offered: As per industry standardsWorking days: 5 days Saturday and Sunday are offShifts:10:00am -7:00pmMandatory language: English Laptop/wi-fi: candidates are to use their own laptops,Additional Compensation: If applicable, this will be decided on the basis of yourdesignation.

We have vacant of 2 BPO Team Leader Jobs in Vasundhara, Ghaziabad, Uttar Pradesh,Microsoft Excel, Experience Required : 1 Year Educational Qualification : Higher Secondary, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree Skill Microsoft Excel etc.

Sales Manager - JDPerform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued. Experiences most pharma online sales Derma & Beauty Product Experience in BPO and IVR. Handling team.Job Description 1. Manages the functioning and day -to-day activates of group2. Establish precise targets and key performance indicators for the team.3. Assign objectives and duties to others and guarantee that they accomplish their goals on a daily, weekly, and monthly basis.4. It should be good in attrition & shrinkage.5. Conduct performance reviews on a regular basis. 6. Motivate the team.7. Determine the necessary training needs and provide information on actions taken.8. Pay attention to the suggestions and opinions of colleagues, and deal with any issues or disagreements that may arise.9. In charge of distributing the schedule to the members of the team.10. Gives recommendations to improve procedures for management.Experiences - 5 to 6 yearsExperiences Most - BPO 3 yearsJob roll - Full time Designation - Sales ManagerEducation - Graduate /PGSalary - 25 to 30 k.Job Locations - Delhi ( Preet Vihar)Industry - Health Care / Pharma Company Devriz Healthcare / Kotil skin scienceGood command in English, good in IVR Services /BPO Experience is mandatory.

Job descriptionAssisting customer in sale of a range of financial product on phoneCandidate should able to explain the services and process offered by the companyShould have experience of BPO Team handling only in InsuranceRequired Candidate profileOnly Graduate RequiredMin.1 Year exp required in Financial ProductGood Communication & Convencing SkillOnly Insurance Team Leader RequiredInsurance sales exp. candidates preferredRole: Relationship ManagerIndustry Type: InsuranceDepartment: BFSI, Investments & TradingEmployment Type: Full Time, PermanentRole Category: Life Insurance/Health Insurance/Motor Insurance/General Insurance#insurance #insurancesalesjob #workfromhomejob #immediatejoining #urgenthiring #teamleader #teamleaderjob #workfromhome

You will pitch about PagarBook desktop solution on field to customers You will explain the benefits of PagarBook desktop solution to customers Better and Easier accessibility, also available on mobile web Access to rich reports which gives you business knowledge, spend Unlimited free upgrades for a year Bulk update features Expense management The users can register on the desktop for a free trial for 7 days first Sales associate would convert the customer into a paid customer

Hiring for 5 Sales Team Leader Jobs in Janakpuri, Delhi, with minimum 2 Years Experience, Required Educational Qualification is : Other Bachelor Degree with Good knowledge in Telecalling / BPO / Telesales, Team Leading etc.

Dear Candidate,Greetings from Silaris...!!!Salaris is Hiring for Team leader-Operation profile for Greater Noida Location.Eligibility Criteria: -Qualification: - Graduate or Post Graduate in any streamExperience:- 5 years of work experience and minimum 2 years experience Should be as a Team Leader from BPO background.Location:- NoidaSalary: - Best in Industry6 Days working24*7 working environmentRequired Skills and Experience:Chat, Email and Voice experience must.Team management experienceExperience within customer servicesExcellent leadership and communication skillsAbility to deal with demanding customers and escalationsEnergetic and motivating individualJob Responsibilities:Work closely with the team, motivating and coaching themKeeping up to date with business development and new product linesUse company methodology, team input and own initiative to ensure attendance and retentiontargets are achieved.

Build contacts with potential clients/Banks to create new business opportunities. Keep prospective client database updated. Make cold calls for new business leads. Maintain knowledge of all product and service offerings of the company. Follow company guidelines and procedures for acquisition of customers, submission of tenders etc. Proactive & self-motivated, willing to take the lead and provide quality leadership to Sales team. Proactively maintain existing relationships and leverage relationships to develop future prospects. Identify new areas for business growth by researching industry and related events etc. Ensure speedy resolution of queries & grievances to maximize client satisfaction levels.

Eligibility:--Any Bachelor Degree-Any Non- Medical Graduate.-Excellent command over written & verbal English.-Should have min. 6 months on paper team leader in BPO experience.-Should be comfortable to join immediately or within 30 days of notice period.

We have vacant of 02 Sales Team Leader Jobs in Shahdara, Delhi, Delhi/NCR,good communication,Leadership Skills, Experience Required : 3 Years Educational Qualification : Other Bachelor Degree Skill Channel Sales,Telecalling / BPO / Telesales,Team Leading, good communication,,Leadership Skills etc.

hard working ,good communications skills ,strong personaltiy

Hiring For AT&T TELECOM US SALES PROCESS VOICE PROFILEPosition : Sales Executive, Team Leader And Voice TrainerOpen To Part Timers: NoVoice/Non-Voice : VoiceDepartment: SalesShift Type: 9 HrsFixed Shifts: Night ShiftsWeekends Off : Rotational OffsWork Description:Responsible For Taking Inbound Calls From Customers And Piching Them Plans We Have.Job Responsibility:1. To Achieve Targets2. Experience In Hardcore Selling3. Should Have Good Convincing Power4. Would Be Required To Handle Customer Grievance5. Should Be Comfortable With Shifts Timing6. High Level Of Patience Is RequiredOther Skills:1. Problem Solver2. Communicator3. Attention To Detail,Ability To Research4. Basic Technical Knowledge5. Motivator And Always Encourage The TeamSkills:Communication: ExcellentTyping Speed: GoodEducation Qualifications:Graduate/PG: NAUG -Regular College: NAOther Courses : NACompensation (Rs/Month)Salary: As Per Industry StandardsFood Complimentary: YESPerformance Incentive: YES (Unlimited)Eligibility Criteria:Max Age Of The Candidate: 35Work Experience (Months): 0.6-5 YearsSpecific Knowledge: Sales

Excellent communication skills and leadership.Proven work experience as a team leader and Supervisor. Better decision-making skills.Graduated with any degree.Must have 2 to 3 years of experience in team management.Organizational and time management skills.Should have experience in Business Development and Sales.

Industry - Banking SectorBank Name - Yes Bank & HDFC BankProcess - Credit CardEligibility - Minimum 12th Pass With Good Communication Skill.Salary - 10000/- to 25000/- Interview DependGender - Male & Female Can ApplyLocation - Uttam Nagar, DelhiDuties & Responsibilities----A credit card is a thin rectangular piece of plastic or metal issued by a bank or financial services company, that allows cardholders to borrow funds with which to pay for goods and services with merchants that accept cards for payment.YES Bank Credit Cards offer a host of features, lifestyle privileges and most rewarding loyalty program. The Product suite is designed to provide round-the-year deals across your favorite merchants, exclusive lifestyle benefits, low interest rates and unmatched service experience.Note - Charges ApplyOnly Serious Candidate Apply

Manage A Team Of Individuals Working On TelesalesResolve Customer Complaints Brought To Your AttentionCreate Policies And ProceduresPlan The Training And Standardization Of Service DeliveryManage Inbound And Outbound Customer Calls In A Timely MannerIdentify Customers Needs And Wants, Clarifying Information Whenever PossibleConduct Quality Assurance Surveys With Customers And Provide Feedback To The TeamGain Comprehensive Product Knowledge To Enhance Customer SupportMaintain A Pleasant Working Environment For Your TeamExcellent communication and Interpersonal skills.3 years of experience as a Team Leader.Salary upto 35k

Responsibilities:Leading a team of QA and looking after their performance and management.To conduct audits as per defined guidelines and sampling.To ensure timely closure of feedbackTo create and publish regular audit reports with management and clients (daily, weekly, monthly) To identify process gaps, work with respective teams to fix gapsConduct Refresher sessions for Auditors to improve Quality.Lead error calibration sessions with internal or external stakeholdersTo drive process improvement initiatives.To conduct Quality related trainings, when neededEligibility Requirement:Min 2yrs experience in Team Lead Role (Quality)Should be well versed with G-Suite (Sheets/Doc/Slides/Forms etc)Should have excellent communication skills (written and spoken)Must have good analytical skills to conduct various analysis and RCA on a weekly/monthly basisSelection Process: 1-0-1 Interview