BPO Operations Job Vacancies in Solan

Looking For Customer Care Coordinator

31 Parallel

0 - 2 yrs
2.8 Lac/Yr
Solan +4 Mandi, Shimla, Solan, Hamirpur

Computer Customer Management Sales English Hindi BPO BPO Operations Domestic BPO International BPO BPO Sales BPO Analyst

Respond promptly to customer inquiries via various channels, including phone, email, live chat, or social media platforms. Listen attentively to customer concerns and provide appropriate solutions or guidance. Assist customers in troubleshooting technical issues with products or services. Identify and escalate complex or unresolved issues to the relevant department or senior staff members. Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints. Provide product information, pricing details, and delivery/shipping information to customers. Process orders, returns, exchanges, and refunds in accordance with company policies. Collaborate with other departments, such as sales, marketing, or technical support, to resolve customer issues effectively. Stay updated with product knowledge, company policies, and industry trends to provide accurate information to customers. Continuously strive to improve customer service and contribute to the development of customer support processes and procedures.

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BPO Team Leader

31 Parallel IT and BPO Solution Pvt Ltd

2 - 3 yrs
3.3 Lac/Yr
Solan +2 Panthaghati Shimla, Solan

BPO Operations Team Leader Operations Manage Team English Speaking Microsoft Excel Shrinkage Control Shift Leader BPO Team Leader Walk in

Leadership and Supervision Team Management Training and Development Customer Issue Resolution Performance Management Communication and Reporting Process Improvement

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BPO Operations Job Vacancies in Solan

Looking For Customer Care Coordinator

BPO Team Leader

Apply to 2 BPO Operations Job Vacancies in Solan