Looking For Customer Care Coordinator

€¢ Respond promptly to customer inquiries via various channels, including phone, email, live chat, or social media platforms.

€¢ Listen attentively to customer concerns and provide appropriate solutions or guidance.

€¢ Assist customers in troubleshooting technical issues with products or services.

€¢ Identify and escalate complex or unresolved issues to the relevant department or senior staff members.

€¢ Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints.

€¢ Provide product information, pricing details, and delivery/shipping information to customers.

€¢ Process orders, returns, exchanges, and refunds in accordance with company policies.

€¢ Collaborate with other departments, such as sales, marketing, or technical support, to resolve customer issues effectively.

€¢ Stay updated with product knowledge, company policies, and industry trends to provide accurate information to customers.

€¢ Continuously strive to improve customer service and contribute to the development of customer support processes and procedures.

• Experience

  0 - 2 Years

• No. of Openings

  50

• Education

  Graduate (B.A, B.C.A, B.Com, B.Tech/B.E, Certificate/Diploma/Others, Vocational Course)

• Role

  Customer Care Coordinator

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office