BPO Operations Job Vacancies in Around Chennai

ob descriptionAre you a bilingual powerhouse with excellent communication skills in both English and Hindi? Are you looking for a dynamic and fast-paced work environment where you can utilize your language proficiency? Look no further than Hyures!Key responsibilities:1. Handle inbound and outbound calls in a professional and courteous manner, assisting customers with their queries and concerns.2. Respond to emails and messages in a timely and efficient manner, providing accurate information and resolution to customer issues.3. Maintain detailed records of customer interactions and transactions, ensuring all information is accurately documented.4. Collaborate with team members and other departments to escalate complex issues and provide seamless customer service.5. Stay updated on product knowledge and company policies to provide accurate information to customers.6. Meet and exceed performance metrics, including call handling time, customer satisfaction, and resolution rates.7. Continuously strive to improve processes and contribute to a positive team environment.Key Roles and Responsibilities:Technical Support:DSEs provide on-site and remote support to users, addressing hardware, software, and network-related issues. They troubleshoot problems, diagnose system failures, and identify root causes, ensuring smooth operation of desktop environments.Hardware and Software Management:DSEs are involved in installing, configuring, and upgrading hardware and software, including operating systems, applications, and peripherals. They may also manage software licensing and ensure compliance with company policies.Problem Resolution:DSEs handle a wide range of technical issues, from basic user queries to complex hardware and software problems. They document solutions for future reference and to create a knowledge base.End-User Training:DSEs may provide training to users on new software, hardware, or systems. They explain troubleshooting steps and provide guidance on proper usage of technical systems.Network Connectivity:DSEs troubleshoot network connectivity issues, ensuring users can access necessary resources and communicate effectively.Inventory Management:DSEs may be responsible for managing technology inventory, tracking hardware and software assets.Documentation:DSEs document technical issues, solutions, and procedures for future reference.Escalation:DSEs understand when to escalate complex issues to higher-level support personnel.Customer Interaction:DSEs interact with users directly, either in person, over the phone, or via email, to understand and resolve their issues. They should have good communication and customer service skills.Salary:2,8,0000 - 450000 /yearExperience:0 year to 2 yearsSkills required:English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken) and Hindi Proficiency (Written)Total Vacancy: 250Talk to HRMahalakshmi8056905397

Urgently wanted Telugu Tele callers for Banking & Collection Process, Attractive Salaries and great opportunity to earn Incentives

The Field Collection Executive is responsible for visiting clients to collect overdue payments, ensure proper documentation, and maintain strong relationships with customers. This role requires excellent communication skills, a high degree of professionalism, and the ability to work independently.

Charmy Trading Enterprise is a Private Limited company which was incorporated in Singapore in 2008. It proposes to engage in the business of Exporting Used Automobiles, Construction and Road Work Machinery.We are an internationally recognized organization, with existing key clients globally. Our team is full of zest and high energy and suitable for anyone who can work in a fast-paced environment. Responsibilities: Plan and ensure all mandatory requirements are fulfilled for company staffs and management Promoting efficiency by implementing improved operational procedures. Analyzing and maintaining operational data and monitoring product inventories. Ensuring positive client, supplier, and vendor relationships. Monitoring adherence to policies and processes throughout the company and government related policies. Managing and coordinating with various shipping carriers and organize shipment for customers Coordinating with company auditor for filing of taxes and GST returns on monthly basisRequirements: A bachelor's degree in operations management, project management, strategic management, business management, or similar. Extensive experience in an operations management position, or similar. In-depth knowledge of project management and strategic planning. Ability to promote efficiency toward achieving business objectives and profitability. Experience with budgets and financial reports, and monitoring transactions Able to Read, Speak and write in English and Hindi (Other International Languages are a plus) Having experience in dealing with Earth Moving Machinery, Heavy Machinery, Road Work Machinery will be an added advantage.Why Join us:- We are one of the leading players in our domain - We provide 20 days annual leave- Competitive Basic Salary with Incentives and Bonus - Hybrid working environment and flexible hours - Structured career progression