BPO Executive Job Vacancies in Vikhroli

The main responsibility of a Customer Care Associate is to provide exceptional customer service and support to clients. This includes resolving customer inquiries, complaints, and issues in a timely and professional manner. Key skills for a Customer Care Associate include:1. Communication: Excellent verbal and written communication skills are essential for effectively interacting with customers and colleagues.2. Customer Support: Ability to understand customer needs and provide solutions to their problems in a friendly and efficient manner.3. Sales: Proven track record of upselling.

Age: 20 to 30 Salary: 20,000 to 25,000Experience: 0 to 1Location: chandivali, MumbaiExcellent in customer service and sales skills.Strong communication skillsAbility to understand customer needs & present tailored solutions.Excellent negotiation closing & objection handling skills.Identifying potential customers driving sales.

Role Clarity Document for 'Executive- Knowledge Process (TeleSales Agent):1. Role: The functional meaning of ''Executive- Knowledge Process is Telesales Agent.2. Responsibilities: The Responsibilities of a Telesales Agent is to:1. Make outbound sales calls to potential clients.2. Explain our online product & services' benefits to potential buyers.3. Answer customer questions and address objections.4. Persuade customers to make purchases.5. Maintain accurate records of customer interactions and sales.6. Achieve daily calls quota.7. Achieve daily and weekly sales targets.8. Provide excellent customer service and address inquiries.9. Follow sales scripts and quality guidelines.10. Attend sales training diligently and client meetings as required.11. Collaborate with the sales team and report to the Team Leader.12. Continuously improve product knowledge and sales skills.13. Adhere to company policies, workplace ethics and sales practices.14. Contribute to a positive and motivated team environment.15. Work dedicatedly to achieve promotion criteria.

Lead generation process... training will be provided... salary+ incentive

1. Mininum 0-6 Years of experience required in handling international customers.2.Excellent interpersonal and written and oral communication skills.3.Knowledge of mediation and conflict resolution techniques is preferrable.4.Flexible to work in night shifts.

Bpo Non Voice Process ExecutiveReview, confirm and report compliance with process/procedure requirements, quality certifications and Accenture delivery methodology.Perform quality inspections, document findings using required audit process/procedures. Ensure quality standards are met by creating error trend analysis and scorecards and proposing immediate action plans. Act as point of contact for policy/procedure updates. When required,develop/maintain audit processes and ensure compliance with ISO and/or quality certifications.Shift :Night Shift(Two way cabs are available)Location:MumbaiMonthly CTC:2.4LPA

Hiring For Voice ProcessImmediate JoiningNeed Excellent CommunicationHSC/Graduate Fresher AcceptedSalary Range : 18K - 45K

Greetings from Joulestowatts!!!We are hiring for International voice process for TOP MNC company@ Vikhroli, Mumbai.Interview rounds CX Screening >> Versant (58 & above) >> CD >> OpsLocation - Return to office (work from office mandatory) therefore Mumbai/Bangalore based candidates ONLY.Shift time - UK Shifts & Working days - Rotational work week (Should be flexible to work for 6 day a week as per business requirement)Fully vaccinatedEducation - Graduates & Undergraduates ( with International Voice Exp ) Flexible to switch activities and roles internally within process and within the deal/project.Job description: International Voice ProcessResponsibilities:Should solve routine problems, largely through precedent and referral to general guidelines.Should interactions are within Candidate team and direct supervisorWill be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact Candidate workNeed to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholdersRequired to help in the overall team's workload by managing Candidate deliverables and help the teamWill be an individual contributor as a part of a team, with a predetermined focused scope of workCheck List1.Should be flexible to work in rotational & night shifts2.Both ways(Pick and drop) free cab facilities will be provided. 3.Willing to Work from the office and C2H roles.4.Candidate Should have all The Educational Documents ( 10th marks sheet , 12th marks sheet ,Graduation all Semester Marks Cards along With Board Certificate , 5.Should have Pan Card And Aadhar Card( Must be matching with educational documents)

Hiring For Non Voice Process And Data Entry operator* Data- Entry process* Non Voice Process* Experience 0-2 years* Should have good communication skills.* 10th/12th pass or Any Graduate* No Target

Customer serviceInternational voice ProcessProcess - Zenia- Graduate/ug 1 yrs exp 42k (Voice) - Felix - G/UG 1yrs exp 42k (Chat)

Processing of Client figures into system in line with specified key performance indicators and contractual conditions Acknowledge and action clients instructions in a timely manner and communicate pertinent information as necessary Where applicable, ensure prompt chasing of accounts / claims due from clients or notify Account Manager (AM) / Client Service Advocate (CSA) to do the same Ensure the workflow system is kept up to date with correct dates and appropriate comments Understand the clients business and their requirements (operational and other) Receive and manage assigned clients cash calls instructions in a timely fashion to agree with the market Is aware of unpaid items and status of collection for regular update and discussion with Clients and ensures problems are escalated to management Engage with Bureau markets for agreement and Xchanging offices for agreement / signing of accounts Adheres to standard internal processes, policies and procedures, and other external regulatory requirements Compliance with legal requirements, industry regulations, organisational policies and clients best practice and professional codes Ensure internal, client and market correspondence are stored on E-filing and necessary documents attached to processing system Support Account and Settlement associates to ensure that all financial aspects are handled in a timely manner for the secure, efficient and auditable handling of client monies Liaise with AM / CSA on a regular basis to understand and determine Client specific needs Deliver as per the KPIs defined for the role. To always maintain set SLA Accuracy/quality, TAT standards prescribed by the Business Unit

Experience: 6months to 3years Languages: English and Hindi Salary: 20,000 to 25,000Age: 20 to 30Gender: Females OnlyLocation: Andheri East , MumbaiJob Description :Excellent in customer service and sales skills.Strong communication skillsAbility to understand customer needs & present tailored solutions.Excellent negotiation closing & objection handling skills.Identifying potential customers driving sales.Responsibilities:- Setting sales goals and developing sales strategies.- Researching prospects and generating leads.- Contacting potential and existing customers on the phone, by email, and in person.- Handling customer questions, inquiries, and complaints.- Meeting daily, weekly, and monthly sales targets.- Participating in sales team meetings.