Trainee Advisor

Exploro Solutions

Processing of Client figures into system in line with specified key performance indicators and contractual conditions

Acknowledge and action clients instructions in a timely manner and communicate pertinent information as necessary

Where applicable, ensure prompt chasing of accounts / claims due from clients or notify Account Manager (AM) / Client Service Advocate (CSA) to do the same

Ensure the workflow system is kept up to date with correct dates and appropriate comments

Understand the clients business and their requirements (operational and other)

Receive and manage assigned clients cash calls instructions in a timely fashion to agree with the market

Is aware of unpaid items and status of collection for regular update and discussion with Clients and ensures problems are escalated to management

Engage with Bureau markets for agreement and Xchanging offices for agreement / signing of accounts

Adheres to standard internal processes, policies and procedures, and other external regulatory requirements

Compliance with legal requirements, industry regulations, organisational policies and clients best practice and professional codes

Ensure internal, client and market correspondence are stored on E-filing and necessary documents attached to processing system

Support Account and Settlement associates to ensure that all financial aspects are handled in a timely manner for the secure, efficient and auditable handling of client monies

Liaise with AM / CSA on a regular basis to understand and determine Client specific needs

Deliver as per the KPIs defined for the role. To always maintain set SLA Accuracy/quality, TAT standards prescribed by the Business Unit

Experience : 0 - 1 Years

No. of Openings : 50

Education : B.A, B.Com, B.Sc

Role : Trainee Advisor

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India