Voice Process Job Vacancies in Koramangala

We are looking for a Customer Support Executive to join our team in Koramangala. This is a full-time position and is ideal for candidates with 0 to 3 years of experience. The role focuses on helping customers and ensuring their satisfaction.**Key Responsibilities:**- **Respond to Customer Inquiries:** Handle questions and concerns from customers via phone, email, or chat, ensuring timely and accurate responses to enhance customer experience.- **Resolve Issues:** Identify customer problems and provide effective solutions quickly, maintaining a high level of professionalism.- **Document Interactions:** Record details of customer interactions and transactions in our database, ensuring that all information is accurate and up to date for future reference.- **Follow Up:** Proactively reach out to customers after their issues are resolved to ensure they are satisfied with the service provided.- **Collaborate with Team:** Work closely with other team members to improve processes and share insights that could enhance customer support.**Required Skills and Expectations:**Candidates should have good communication skills, both written and verbal, to effectively interact with customers. A strong understanding of customer service principles is essential. The ideal candidate should be patient, empathetic, and possess problem-solving abilities to address customer needs efficiently. Basic computer skills, including familiarity with office software and tools, are required. Being a team player and showing a willingness to learn and adapt in a fast-paced environment will contribute to success in this role.

We are hiring candidates for Customer Support Role (Inbound Voice)Languages are required : Hindi & English (fluent)Location: Koramangla, BangaloreSalary: 20,000Day Shift6 days workingQualification: Any Graduation (except BE/Btech)Interview Mode: Face to FaceTo apply, call SONIA 8447674871 or share your resume at sonia.baurai@careernet.in

Education qualification:- Any graduate with good analytical skills (BCA / BSC Computer science background preferred)- 1 to 3 years of experienceDesired skills:- Self motivated with excellent communication skills in English, Hindi/Kannada/Tamil/Marathi/Telugu.- Ability to provide responses from simple to complex queries and deliver customer delight.- Past experience with ERP support- Exposure to working in Startup ecosystem is desiredJob description:- Responsible for providing effective and timely resolution to customer queries.- Responsible for providing support via call and via chat- Should align on TAT and SLA standards set by the company- Escalate necessary cases to the right team- May be required to perform other tasks as assigned- Must be flexible to work in rotational shifts and extended hours during high volumesRequirement: Someone with an Electrical/Mathematical Background preferred.:Candidates staying in Bangalore.

Roles and Responsibilities Designation : Junior/Senior Consultant Role -- Outbound sales profile.Company Name : Godigit General Insurance Pvt.LtdProcess : Outbound SalesWorking Hours : 9.0 hrs Shift ( including 1 hr break )Working Days : 6 days working rotational shift & 1 rotational off Office Location : Atlantis, 95, 4th B Cross Road, Koramangala Industrial Layout, 5th Block, Bengaluru, Karnataka 560095Digit is an Insuretech company in the General Insurance space. At Digit we believe that the way insurance products are viewed, purchased, and claimed can be changed. Simply put, we are here To Make Insurance Simple. With that as the mission, we are reimagining products, and redesigning processes. We are backed by Fairfax. Some of their investments Include Thomas Cook, Blackberry, Advent Insurance. Major Investments in India are Bangalore International Airport, India Infoline, Sterling Resorts. You can visit our website by clicking here.Below is the job description of the role Doing Outbound calls and managing partners and agents for sales of our products.Target driven for Crores.Utilizing software, databases, scripts, and tools appropriately.Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.Taking part in training and other learning opportunities to expand knowledge of company and position.Adhering to all company policies and procedures.Looking for candidates who have - Excellent Verbal and Written communication Skills. ( ENGLISH AND HINDI) Preferable experience in Voice Process Willing to work in rotational shift & work from office only

Should have knowledge of Stocks markets, FNO (Future and Option), Intraday. Basic understanding of mutual funds and stock market platform.Strong English and Hindi communication Skills. Must be able to clearly communicate the message to customers and handle the call professionally.Candidates should handle stocks related Queries on Calls, Chat and Email. Should be flexible working with all the processes. *Exposure to tools like Fresh desk, Fresh sales, MS Office is a plusEducation:MBA or bachelor's degree in any finance related are preferred field. Bonus Points :NISM Certification will be an added advantage.Immediate Joiners