Customer Support Executive

Kazam Ev Tech Private Ltd

Education qualification:

- Any graduate with good analytical skills (BCA / BSC Computer science background preferred)

- 1 to 3 years of experience

Desired skills:

- Self motivated with excellent communication skills in English, Hindi/Kannada/Tamil/Marathi/Telugu.

- Ability to provide responses from simple to complex queries and deliver customer delight.

- Past experience with ERP support

- Exposure to working in Startup ecosystem is desired

Job description:

- Responsible for providing effective and timely resolution to customer queries.

- Responsible for providing support via call and via chat

- Should align on TAT and SLA standards set by the company

- Escalate necessary cases to the right team

- May be required to perform other tasks as assigned

- Must be flexible to work in rotational shifts and extended hours during high volumes

Requirement: Someone with an Electrical/Mathematical Background preferred.

:Candidates staying in Bangalore.

Experience : 0 - 4 Years

No. of Openings : 2

Education : Diploma, Any Bachelor Degree, B.C.A, B.Tech/B.E

Role : Customer Support Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India