Team Leader (Inbound Customer Executive)

Xponent n

5 - 6 Years
1 Openings
Not Disclosed
Mumbai

Key Skills

Team Leader Customer Service Management Trainee Customer Executive Telecaller Walk In

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Job Description

Job Description

Process Domestic Voice process

About Process Manage day to day operations and drive performance of the aligned

team

Title Team Leader (Inbound Customer Service)

Location Navi Mumbai - Mahape

Requirement

Conduct regular feedback and coaching sessions with team members.

Ensuring availability of staff is maintained as per the WFM guidelines

across all allocated processes.

Drive the key client metrics and SLAs within the team members and

ensure these are met on a daily basis.

Manage shrinkage and attrition at a team level.

Attending operational or quality meetings as per client schedule.

Ensure compliance and adherence to organizational processes and create

awareness around all compliance guidelines from GRC and QMS across

the floor.

Mentor and assist new hires.

Report deviations immediately to the leadership and respective

departments and act accordingly.

Proactively inform manager on challenges faced

Ability to Handle Escalations with knowledge on process

Overall experience of 5 years. out of which 2+ years as TL

Education Any Graduate

Shift timings 10am to 7pm

Experience : 5 - 6 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : Customer Executive Team Leader

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India

About Xponent n

Xponent n is an emerging company addressing recruiting needs of different organizations. One of the reliable companies based in Thuraipakkam (Chennai), Xponent n is a specialist in providing recruitment and staffing solutions. We are placing manpower for technical and non-technical positions in different verticals.

We are serving clients from all over India in almost all functional areas and all levels. We provide our services to industries like IT, automobile, retail, BPOs/KPOs, advertisement, insurance, telecom pharmaceutical, FMCG, manufacturing, trading, security, trading and many more.

We are a dedicated team of experts from different backgrounds and are experienced in understanding organizational culture, needs, and structure. Our team members strongly believe in providing end-to-end solutions for the manpower requirements of businesses and companies. To address the needs of our clients,