Team Leader Customer Support - Full Time

We are looking for a dedicated Team Leader in Customer Support to oversee our support team in Mumbai. This role requires effective leadership skills and a passion for helping customers.

Key Responsibilities:

- Lead the Team: Provide guidance and support to customer support representatives, ensuring they meet performance targets and deliver high-quality service.

- Train and Develop Staff: Conduct training sessions for new team members and ongoing training for existing staff, helping them improve their skills and knowledge.

- Manage Customer Inquiries: Handle complex customer issues and escalations, ensuring timely and effective resolutions to maintain customer satisfaction.

- Monitor Performance: Track team performance metrics, such as response times and resolution rates, to identify areas for improvement and celebrate successes.

- Foster a Positive Environment: Create a supportive and motivating atmosphere for the team, encouraging collaboration and open communication.

Required Skills and Expectations:

- Strong Communication Skills: You should be able to communicate clearly and effectively, both verbally and in writing, with team members and customers.

- Problem-Solving Ability: An ability to think critically and find solutions to customer issues quickly and effectively is essential.

- Leadership Experience: Previous experience in a leadership role within customer support is a plus, even if it’s informal leadership.

- Customer-Centric Attitude: A genuine passion for providing excellent customer service and a desire to exceed customer expectations are crucial.

- Team Player: You should work well with others, support your colleagues, and contribute to the team's overall success.

• Experience

  0 - 4 Years

• No. of Openings

  100

• Education

  Graduate

• Role

  Team Leader Customer Support

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office