People Management Job Vacancies in Coimbatore

Call Center Operations Manager Job Responsibilities Recruits, selects, hires, and trains new call center personnel and prepares them to respond to customer questions and complaints. Prepares call center performance reports by collecting and analyzing call agents data. Evaluates individual performance reviews and overall team effectiveness with upper management. Helps call agents with challenging customer service issues. Monitors team performance and provide tools if necessary. Determines call center operational strategies by evaluating team results and objectives. Maintains and improves call center operations by monitoring system performance and identifying and resolving problems. Presents monthly and annual call center action plans and objectives.Call Center Operations Manager Qualifications and Skills Excellent understanding of technology, software applications, and phone and computer systems Advanced customer focus and customer service skills Exceptional training and coaching skills to motivate employees Great verbal and written communication skills Ability to remain calm and in control of a situationEducation and Experience Requirements Any Degree or Equivalent 4+ years experience working in a call center

wanted salon managermale / femalegood communication skillsgood team handling skillsgood in sales conversionlocation r.s puram, coimbatoreprovided incentive etc