Call Center Manager

Sterna Security Devices Pvt Ltd

call center operations manager job responsibilities

• recruits, selects, hires, and trains new call center personnel and prepares them to respond to customer questions and complaints.

• prepares call center performance reports by collecting and analyzing call agents’ data.

• evaluates individual performance reviews and overall team effectiveness with upper management.

• helps call agents with challenging customer service issues.

• monitors team performance and provide tools if necessary.

• determines call center operational strategies by evaluating team results and objectives.

• maintains and improves call center operations by monitoring system performance and identifying and resolving problems.

• presents monthly and annual call center action plans and objectives.

call center operations manager qualifications and skills

• excellent understanding of technology, software applications, and phone and computer systems

• advanced customer focus and customer service skills

• exceptional training and coaching skills to motivate employees

• great verbal and written communication skills

• ability to remain calm and in control of a situation

education and experience requirements

• any degree or equivalent

• 4+ years’ experience working in a call center

• Experience

  4 - 5 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Call Center Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office