BPO Executive Female Jobs in Bavdhan

Hiring for Back Office Data Entry Workcommunication with customers on chat and emails.Freshers Are welcome.Salary-15k to 25kFixed ShiftParking FreeIncentivesFreshers Welcome

Travel airlines booking related issue call and new holiday booking customer queries will be coming executive need to assist the customer and solved their queries. They need to maintain 8hr of login hours,(Average handling time per call need to be maintained.)

We are seeking a BPO Customer Support Executive to join our team in Sadashiv Peth. This role is suitable for individuals with little to no experience and offers the opportunity to develop skills in customer service.**Key Responsibilities:**- **Answer Customer Queries:** Respond to customer inquiries via phone, email, or chat, helping them resolve issues effectively and efficiently.- **Provide Product Information:** Offer detailed information about products and services to assist customers in making informed decisions.- **Document Interactions:** Record customer interactions and issues in the database to ensure accurate tracking and follow-up.- **Follow-Up with Customers:** Reach out to customers after resolving issues to ensure their satisfaction and gather feedback for improvement.- **Collaborate with Team Members:** Work closely with team members to share insights and ensure a cohesive customer service experience.**Required Skills and Expectations:**You should have strong communication skills in English and preferably the local language, enabling you to interact effectively with customers. A calm and patient demeanor is essential to handle customer concerns. Attention to detail is important for accurately documenting issues, while problem-solving skills will help you address queries efficiently. Candidates must be a minimum of 10th-grade pass and should be willing to work full-time from the office. A positive attitude, eagerness to learn, and the ability to work in a team-oriented environment are key traits we are looking for.

Key Responsibilities:Customer Support:Handle inbound or outbound calls in a professional and courteous manner.Provide accurate information and assistance to customers regarding products or services.Resolve customer queries, concerns, and issues effectively.Communication:Communicate with customers through various channels, such as phone, email, or chat.Maintain a clear and positive communication style.Documentation:Accurately document customer interactions and transactions.Update customer records and databases with relevant information.Product/Service Knowledge:Acquire a thorough understanding of the products or services offered by the client.Stay informed about updates, changes, and promotions.Quality Assurance:Adhere to quality standards and processes set by the BPO organization.Ensure compliance with company policies and procedures.Team Collaboration:Collaborate with team members and other departments to resolve complex customer issues.Participate in training sessions and team meetings.Time Management:Efficiently manage and prioritize tasks to meet performance targets.Meet and exceed productivity and quality metrics.Qualifications:Bachelor's degree in any discipline (depending on the company's requirements).Strong verbal and written communication skills.Basic computer skills and familiarity with MS Office applications.Ability to work in a fast-paced and dynamic environment.Willingness to work in shifts, including evenings and weekends.

Inform customers about company's products/services and offers Manage inbound and outbound customer calls in a timely manner Identify customers needs and wants, clarifying information whenever possible Ability to be on phone for a long time and familiar using dialer systems

Must have experience of min 6 Month as a TL in BPO Industry.Should have basic knowledge of MS- ExcelAwareness of Telecom and BPO IndustryShould worked on attrition and shrinkage reportsAttrition Formula , Shrinkage FormulaTeam Management SkillsContactHR Mugdha

We are looking for 5 BPO Executive Posts in Shivaji Nagar, Pune, Maharashtra, with deep knowledge in BPO Operations and Required Educational Qualification is : Secondary School

2022 Graduate can also applyAn Urgent Requirement For Graduates andUnder Graduates for Data EntryRequired Age 18 to 30 YearsFull Time and Part TimeSunday Fix offFreshers WelcomeEasy Selection Process

Customer Care Executive Customer SupportQurey SolvingClient Management