BPO Fresher

Pacific Placements and Business Consultancy Pvt. Ltd.

key responsibilities:

customer support:

handle inbound or outbound calls in a professional and courteous manner.

provide accurate information and assistance to customers regarding products or services.

resolve customer queries, concerns, and issues effectively.

communication:

communicate with customers through various channels, such as phone, email, or chat.

maintain a clear and positive communication style.

documentation:

accurately document customer interactions and transactions.

update customer records and databases with relevant information.

product/service knowledge:

acquire a thorough understanding of the products or services offered by the client.

stay informed about updates, changes, and promotions.

quality assurance:

adhere to quality standards and processes set by the bpo organization.

ensure compliance with company policies and procedures.

team collaboration:

collaborate with team members and other departments to resolve complex customer issues.

participate in training sessions and team meetings.

time management:

efficiently manage and prioritize tasks to meet performance targets.

meet and exceed productivity and quality metrics.

qualifications:

bachelor's degree in any discipline (depending on the company's requirements).

strong verbal and written communication skills.

basic computer skills and familiarity with ms office applications.

ability to work in a fast-paced and dynamic environment.

willingness to work in shifts, including evenings and weekends.

• Experience

  0 - 1 Years

• No. of Openings

  10

• Education

  Diploma, Higher Secondary, Any Bachelor Degree, Secondary School

• Role

  Bpo Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office