Customer Support Executive Fresher Jobs in Baner

We are seeking a dedicated Customer Support Executive in Baner, Pune, who will assist customers by providing information and addressing their inquiries. Ideal candidates will have a passion for helping others and good communication skills.Key Responsibilities:- Respond to Customer Inquiries: Handle customer questions via phone ensuring prompt and accurate responses to enhance customer satisfaction.- Provide Product Information: Educate customers about our services, guiding them to make informed choices and resolving any issues they may encounter.- Maintain Customer Records: Log customer interactions in our system, ensuring all information is up to date and easily accessible for future reference.- Resolve Complaints: Work to efficiently resolve any customer complaints by identifying the issue and offering appropriate solutions, while maintaining a positive relationship.- Collaborate with Team: Work closely with other departments to improve service quality and share customer feedback for continuous improvement.Required Skills and Expectations:Applicants should have a minimum education level of 10th pass and should ideally have some experience in customer service, although freshers are welcome to apply. Excellent verbal and written communication skills are essential for this role. Candidates must be able to work effectively within a team and possess strong problem-solving abilities. A friendly and patient demeanor is expected when dealing with customer issues, ensuring a positive experience for every client.

Vodafone Idea Voice Process

The customer support executive should be able to effectively communicate with customers, understand their needs, and provide clear and concise information. Fluency in the language(s) used by the company and its customer base is usually required. Mumbling while communicating and rudeness should be avoided

i need basic computer knowledge , and age 18 completed , and 12 th pass education .

A Customer Support Executive assists customers with product inquiries, issues, and complaints via phone, email, or chat. They provide information about products/services, troubleshoot problems, and ensure customer satisfaction. Responsibilities include resolving concerns promptly, maintaining records, and escalating complex issues. Good communication, patience, and problem-solving skills are essential for this role.

1. To make outgoing calls using script to generate leads for Sales Teams.2. Fix up appointments & plan out visits for Sales Team.3. Necessary follow up if any to complete the call.4. Record Keeping of calls done and follow up calls.

Language Required: Marathi, HindiProcess: DomesticDay shift (between 8 am to 9 pm time window)*ROTATIONAL ONE WEEK OFF*ContactHR Mugdha