Customer Service Representative Graduate Experience Jobs in Mumbai

Want good communication in English

We are looking for Customer Support Executive. Must have experience in MS Office and MIS.Fluency in English will be more preferable.

Job Title: Customer Service RepresentativeLocation: MALAD/THANEJob Type: Full-Time / UK and Australia ProcessQualification :- Graduation Experience:- 1 YearKey Responsibilities:Provide exceptional service via phone or in-person (depending on the role and business needs).Troubleshoot customer issues, complaints, and concerns, ensuring quick and effective resolutions.Maintain up-to-date knowledge of company products and services to assist customers accurately.Process orders, track shipments, and address any related concerns.Accurately input customer information and order details into the system.Gather customer feedback and share insights with the management team to improve products, services, and customer experience.Escalate complex issues to the appropriate department or supervisor and follow up with customers to ensure complete satisfaction.Maintain accurate records of customer interactions and transactions.

Job Description Receive incoming repair services call and align the technician visit to the location for repairs after customer appointment Inbound and Outbound calls to the customer for repair services and status update Co-ordinate with the technician for on-site repair status and estimates Making calls to the customer and update on the repair status of the equipment Data entry of all repair stop cases in google sheet and update details on timely basis Co-ordinate with internal team members for repair call assignment and deciding route map of the technician for visitRequirements Job Location Andheri East, Mumbai MaharashtraQualification Minimum GraduateExperience Minimum 3 years in customer supportLanguage Hindi, Marathi, English (other language shall be good)

Hiring for FEMALE Customer Service Support Jobs in Mumbai with minimum 2 Years Experience, Required Educational Qualification is: Vocational Course, Advanced/Higher Diploma, Professional Degree, B.A, B.Com, B.Sc with Good knowledge in Customer Service Representative etc. Fluent English communication required.

Roles & Responsibilities:- Answering incoming Emails, Chats & Calls from customer and addressing their queries or concern- Providing product information, troubleshooting assistance and guidance on services- Resolving customer issues promptly and escalating complex problems to the appropriate departmentExpected Criteria:- Candidate should carry min 6 months of experience into Emails & Chats Customer Service.Qualifications:- Min HSC or Graduate- Should be an immediate joiner- should be between the age of 19 to 35

Job Title: Customer Service AgentJob Summary: We are seeking a proactive and dynamic Customer Service Agent to join our team. The ideal candidate will be responsible for handling various customer service duties, including making outbound calls to new customers to schedule appointments for sales representatives, following up on outstanding payments, processing orders, and providing administrative support to the manager. The Customer Service Agent plays a crucial role in ensuring exceptional customer service and contributing to the overall success of the company.Responsibilities:1. Appointment Scheduling: Initiate outbound calls to new customers to schedule appointments for sales representatives. Coordinate with the sales team to ensure timely and accurate scheduling of appointments. Maintain a detailed record of appointments and update the calendar accordingly.2. Payment Follow-Up: Contact customers to follow up on outstanding payments and resolve any payment-related issues. Provide assistance and guidance to customers regarding payment methods and billing inquiries. Collaborate with the finance department to ensure timely payment processing and resolution of payment discrepancies.3. Order Management: Receive and process orders from customers via phone, email, or online platforms. Ensure accuracy of orders and address any customer concerns or modifications. Coordinate with the warehouse or relevant departments to facilitate order fulfillment and delivery.4. Customer Support: Serve as the primary point of contact for customer inquiries, complaints, and requests. Provide exceptional customer service by addressing customer concerns promptly and professionally. Resolve customer issues or escalate them to the appropriate department for further assistance.5. Administrative Support: Assist the manager with various administrative tasks, including data entry, filing, and document preparation. Maintain organized records and documentation rela

About the Role: Achieving month's Sales Targets of enrolling students for BFSI courses. Mobilisation of youth and graduates to ensure minimum expected enrolments in the programs Conduct community mapping and profiling exercise to identify key stakeholders and NGOs to partner with us. Organise events/Sessions/workshop for communities with parents, underprivileged graduates, NGOs and other stakeholders to build awareness in the community. Conduct follow-ups on call with children, parents, NGOs and other stakeholders. Maintain the data of mobilization, planning, stakeholder forms, MOUs, Minutes of meetings, Individual meet forms, Photographs of Events, Community Events reports, NGO Profile forms

Roles and ResponsibilitiesExcellent English and Hindi Communication Skills for handling customer queries of beauty cosmetic products.Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer / client accounts through open and interactive communication Responsible to do end to end coordination with high end clients Provide Skills requiredFollows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.Responsible to do end to end coordination with high end clientsPC experience in a Microsoft Windows environment, proficient with internet e-mail, Microsoft Word, Excel, Outlook and other software.Provides information regarding availability of in stock and out of stock items.The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values to each and every customer.

Good Communication skills.Capturing data on CRM.Managing inbound calls of the customers.Solving queries related to product enquiry ,details or complaints.Managing complaints via calls.

We are seeking a motivated and enthusiastic Abandoned Cart Specialist who will be responsible for proactively reaching out to the customers who have abandoned their online shopping carts, with the goal of encouraging them to complete their purchase. This role involves using excellent communication and persuasive skills to engage customers, address their concerns and the ability to empathize while effectively promoting the benefits of the products.RESPONSIBILITIES:1. Customer Engagement: Conduct 80-100 outbound calls daily for purchase completion.2. Issue Resolution: Expertly handle inquiries on abandoned cart items.3. Product Knowledge: Cultivate in-depth product knowledge for effective communication.4. Campaign Oversight: Execute meticulous eligibility checks.5. Documentation Process: Maintain daily reports and providing insights for optimization.6. Collaborative Endeavours: Work with marketing for campaigns and coordinate with other departments to improve conversions.REQUIREMENTS:1. Proven experience in customer service or sales.2. Excellent communication and problem-solving skills.3. Familiarity with e-commerce & CRM platforms.4. Ability to collaborate with cross-functional teams.JOB DETAILS:Employment Type: Full-Time, PermanentWork Timings: 10 AM to 7 PM, 6 days a week (Monday to Saturday)Work Mode: Remote/Hybrid in MumbaiCompensation: 18,000.00 - 22,000.00 per monthPERKS:Competitive salary with career advancement opportunities.Performance-based incentives.Comprehensive training and continuous support.Job Types: Full-time, PermanentBenefits:Paid sick timePaid time offWork from homeSchedule:Day shiftFixed shiftSupplemental pay types:Performance bonusYearly bonusExperience:Outbound voice: 1 year (Preferred)Customer support: 1 year (Preferred)Language:English (Preferred)Hindi (Preferred)Work Location: Remote

Candidates must come in well groomed & formal dress during interview. Candidates wearing jeans are not groomed properly are strictly restricted.Inhand salary package: 14k-15k monthly + added incentives.CTC: 2.1 LPA (Yearly)Consider candidates who have travel time between 1 to 1.5 hrs max.Minimum graduation is mandatory.Please stop accepting candidates profiles who are currently pursuing. They won't be a right fit.Candidate don't have their original graduation hard copy certificates, please don't consider.Please ignore candidates passing graduation in 2023. It is assumed they don't have graduation final degree certificate.Candidate must be comfortable for sales calling role. Don't consider such candidates who are looking for desk job/operation job.Consider such candidates who are confident, have excellent comm skills, committed towards job. HDFC Interview panel team are checking candidates flexibility, toughness through different questions.Candidates must be flexible to come in walk-in interview

Handling escalation calls & e-mails & irate customer complains Assigning e-mail & web cases to executives Assigning Bounce Email Callings & updating the master file daily Preparing & sending various MIS reports to concerned departments Conducting root cause analysis of complains Monitoring productivity of executives on various parameters like average handling time, quality of calls & e-mails, etc. Enterprise monitor tracking, analyzing calls in queue & abandoned calls Managing & continuously improving team's performance and quality parameters & scores Updating the team on new developments within the company & markets Co-ordination with other departments regarding enquiries & complains

Requirement for Customer Relationship Executive & Chat Representative1.Strong Communication in English2.Candidate should be from customer relation, customer support field and not from sales or bpo3.Candidate should be from near by location to malad office we don't want candidates staying thane, palghar, etc.4.Candidate should be customer oriented and open to learn new things5.Experience + HSC or Graduate Fresher will doHsc + 6 month minimumGraduate fresher will doCustomer Relation Executive - 18k to 23k gross + incentivesChat Representative - 18k - 22k grossworking days are 6 days working 1 day rotational week offcommunication in English should be excellentThe timings are 10 - 7:30pm

Customer support executive required. Good Communication skill. Fluent in English.Position: Customer Support Executive Pay range: 2-3 lakh p.a.Job descriptionJob SummaryThe Customer Support Executive will be the face of Conscious Food for customers and partners.Roles and Responsibilities1. Handle the day-to-day functioning of the customer care department.2. Be able to handle incoming calls, understand customer issues, and provide appropriate solutions timely.3. Resolve product or service problems by clarifying the customer's complaint, analyzing the cause of the problem and providing the solution and follow up to ensure resolution.4. Coordinate with members of the various team to ensure timely resolution of customer complaints.5. Build sustainable relationships of trust through open and interactive communication; Identifying and assessing customer needs to achieve customer satisfaction6. Track complaint status, and follow-up till status is marked as resolved.7. Maintain records of customer interactions, customer accounts, and file documents.

Job Description - Fashion Stylist/Consultant/Sales ExecutiveReporting to : Assistant Manager / ManagerFashionable and well versed Candidates preferredRoles & Responsibilities :* Greetings, Grooming and Customer Service - To ensure he/she is well groomed and ensure proper greetings to customers. Also needs to attend and resolve all customers queries related to product.* Individual targets achievement - To ensure targets monthly given are achieved. To ensure month on month targets are met.* Customer probing and conversions - To ensure detailed probing and pitching the right to customers leading to Customer Satisfaction as well as closing the sales.Skills & Knowledge Required: Selling Skills, Communication & Interpersonal Skills, CustomerService Skills, Product Knowledge, Genuine Enthusiasm for the Company and Product, Empathic Attitude, Ability to Adapt & Prioritize Across Multiple Tasks and Unexpected Situations, Active Listening and Trust- Building.Experience: 0-2 years of Experience in Retails sales, preferably designer garments.Working Hours: 6 days working, store opens at 10:30Location: VAMA Apparels, Kanchenjunga, 72, Peddar Road Mumbai.Job Type: Full-timeSalary: 15,000.00 - 25,000.00 per month

International ProcessUS based collection process, Shift Time - 5:30 PM to 10 AM, any 9 Hours window will be ther (night shift) Week Off - 5 days working 2 days week off (Rotational)6th day can be mandatory working as per business requirement - paid separately for itEducation - HSC minimumExperience -Fresher and Experience (BPO and non BPO) both can applySalary - Fresher - 252000 CTC LPA (18+2+1), BPO sales, retention, collection exp salary upto 4LPA.One way Transport facility is available

Base location : Ghatkopar, Mumbai.Is it inhouse or field job or sale support : Field Work (also for Back office)CTC (with or without variable) : Rs. 4.00 Lakh p.a. without variableEducation : Any Graduate with Basic knowledge of commercial terms Industry preference : Jewellery Packaging, Carrying, display cases, boxes and trays. (Others will also do) Work from home or office : Office OnlyJob timing : From 10:00 am to 6:30 pmReporting to : DirectorsResponsibilities and duties for Marketing Executive (Jewellery Cases)Generated leads through cold calling, networking and advertisingPrice negotiation and ensuring quotations are submitted to clients on time.Answering clients question about credit term, products, prices and stock availabilityCoordinate with Factory staff for customer order processingCoordinate with Logistics Department for despatching.Coordinate with Accounts Department for advance paymentFollow-up with customer for outstanding payment statusMaintaining and operating E-commerce sites (Amazon, Flipkart) Organizing and attending events such as conferences, marketing seminars, receptions and exhibitionsEnsuring successful and timely delivery of our solutions according to customer needs and objectivesMaintained customer database and lead analysis in ERP.Need to attend client meeting at office or customer place to evaluate needs or promote products and servicesAchieving High sales targets and goals.Developing of new business and identifying areas of improvement for existing clients to meet sales quotas in addition to identifying new clientsMeet weekly, monthly and quarterly sales quotasPrepare and submit weekly sales reports to Director

About the Role: Develop and implement comprehensive strategies to reach target audiences for CSR-funded courses. Collaborate with community organizations, NGOs, and government agencies to identify and connect with potential participants. Manage a team of Mobilisers or volunteers responsible for outreach and enrollment activities. Conduct Seminars and workshops to raise awareness about the courses. Develop and maintain strong relationships with key stakeholders in the community. Track and analyze program data to measure the effectiveness of mobilization efforts. Prepare reports on program performance and make recommendations for improvement. Ensure compliance with all CSR program guidelines and regulations