Customer Service Representative Fresher Jobs in Mumbai

**Hiring - Customer Support Executive TCI Express** **Company:** TCI Express Ltd. **Location:** Mumbai

We are seeking a Customer Service Associate to join our team in Mumbai. In this role, you will be the first point of contact for our customers, helping them with their inquiries and ensuring a positive experience.Key Responsibilities:- Customer Support: Respond to customer questions via phone, email, or chat, providing timely and accurate information.- Issue Resolution: Handle complaints and issues effectively, working to resolve them to the customers satisfaction while following proper procedures.- Product Knowledge: Maintain a good understanding of our products and services to provide correct information and guidance to customers.- Data Entry: Accurately log customer interactions and feedback in our systems to help improve services and recordkeeping.- Collaboration: Work closely with other teams to address complex customer issues and contribute to team goals.Required Skills and Expectations:- Communication Skills: Strong verbal and written communication skills are essential to interact with customers effectively.- Problem-Solving Abilities: A proactive approach to identify issues and find solutions quickly enhances customer satisfaction.- Team Player: Willingness to work collaboratively with coworkers to improve service quality and team performance.- Adaptability: Ability to thrive in a fast-paced environment and adjust to changing priorities or demands.- Basic Computer Skills: Familiarity with computer systems and software is important for data entry and communication tasks.- Positive Attitude: A friendly and helpful demeanor is crucial for ensuring a great customer experience. This is a full-time position, and you will be required to work from the office. No prior experience is necessary, making this a great opportunity for freshers.

Qualification: Bachelor's Degree in Social Work (BSW) is mandatory. Candidates from related fields such as Sociology, Psychology, Community Development, Rural Development, or Humanities may also apply. Fresh graduates with relevant internship or volunteer experience are encouraged to apply.Role Overview:The Program Associate will be responsible for supporting the planning, implementation, monitoring, and documentation of community development programs. The role involves extensive stakeholder engagement, field visits, institutional coordination, and outreach activities to ensure the successful execution of organizational initiatives.Key Responsibilities:Institutional Collaborations & PartnershipsBuild and maintain relationships with schools, colleges, NGOs, corporate partners, and community organizations.Coordinate meetings, presentations, and collaborative activities with stakeholders.Support volunteer recruitment, internship engagement, and institutional outreach efforts.Field Visits & Program ExecutionConduct regular field visits to monitor ongoing projects and collect feedback from beneficiaries.Assist in organizing workshops, training sessions, awareness campaigns, and community events.Ensure smooth implementation of programs and address operational challenges when required.Marketing & OutreachSupport online and offline outreach initiatives to increase awareness about organizational programs.Represent the organization at events, networking opportunities, and stakeholder meetings.Assist in community mobilization and participant engagement activities.Documentation & ReportingMaintain accurate records of project activities, beneficiary data, and attendance.Prepare field reports, impact stories, case studies, and program updates.Support monitoring and evaluation through data collection and reporting.Required Skills: Strong communication, interpersonal, organizational, and reporting skills; proficiency in MS Office and Google Workspace; willingness to travel within Mumbai; and a genuine passion for social impact and community development.

We are looking for a Customer Representative to join our team in Malad West, Mumbai. This role is perfect for individuals with fresh ideas and a willingness to learn. Your main goal will be to assist customers and ensure they have a pleasant experience.contact Firoz 8657935383Key Responsibilities:1. Customer Assistance: Respond to customer inquiries through phone, email, or in-person, providing clear and helpful answers to their questions.2. Problem Solving: Identify customer issues and work towards resolving them promptly and efficiently, ensuring they feel valued and heard.3. Communication: Maintain friendly and professional communication with customers, helping to build strong relationships and trust.4. Feedback Collection: Gather customer feedback and suggestions to help improve our services and products, making sure their voice is heard.5. Reporting: Keep detailed records of customer interactions and transactions, which will help us identify areas for improvement.Required Skills and Expectations:Candidates should possess excellent communication skills, both written and verbal, along with a positive attitude and strong interpersonal skills. Being a team player is essential, as you will be collaborating with others to enhance customer satisfaction. We expect candidates to be proactive, show willingness to learn, and handle tasks with responsibility. Attention to detail and the ability to multitask are also important, as you will be managing various customer requests at the same time.contact Firoz 8657935383

Urgent Requirement for Voice and Non- Voice process Need Average communicationGood salary as per industry Day and Night shift availableNeed immediate joinersContact us for more details : +91 90823 45002

Hiring for 50 Customer Service Representative Jobs in Mumbai for Freshers,Required Educational Qualification is : 12th Pass, I.T.I., B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, BDS, BAMS, Bachelor of Hotel Management, B.Pharma, B.Sc, B.E, B.Tech, LLB, MBBS, BVSC, Other Bachelor Degree, Post Graduate Diploma, M.A, M.Arch, M.C.A, M.B.A/PGDM, M.Com, M.Ed, M.Pharma, M.Sc, M.Tech, MSW, MVSC, Any Master Degree with Good knowledge in Customer Relationship, Outbound Calling, Desktop Support, Internal Communication, Customer Service, Customer Support, Voice Process, Technical Services, Inbound, Outbound Sales, English Language, Inbound Process, Inbound Voice Process, Customer Calling, Good Communication etc.

POST CAPTION (for Instagram) WE RE HIRING! Location: Vashi, Navi Mumbai Role: Customer Relationship Manager (Voice Process) Salary: 14,000 - 28,000 CTC 5 Days Working Graduation Must Freshers & Experienced both can apply! Excellent communication in English & Hindi required. Male: 7AM 12:30PM Female: 7AM 8:30PM (Any 9.5 hrs) Voice Process (Customer Support Insurance Domain) Join the team & grow your career!Apply Now Click the link in bio or DM us your CV

Customer Service Representative for an International BPO

Customer service voice process bpo kpo

Handle customer queries via phone, email, or chat efficiently and professionally.Provide accurate information and effective solutions to ensure customer satisfaction.Maintain high-quality service standards and adhere to company policies.Perform accurate data entry and documentation of customer interactions.Meet performance targets such as quality scores, turnaround time, and productivity.Resolve issues promptly while maintaining a positive customer experience.Uphold confidentiality and data security at all times.Adapt to various client processes, tools, and business requirements.Participate in regular training and skill development programs.Contribute to continuous process improvement and team collaboration.

Urgent Openings Kotak 811 (Sales Process)Qualification: HSC / GraduatesFreshers can applyGood Hindi communication and average English requiredSalary: 15,000 in-hand + incentivesRotational week offLocation: Thane, Dhokali NakaTwo rounds of interviewInterested candidates can apply immediately. Contact On: HR Pratiksha - 8698488197 (Call /WhatsApp)

Qualifications:- Minimum educational qualification: 12th pass.- Age between 18 to 30 years.- Excellent communication skills in English and Hindi- Ability to handle customer queries and provide appropriate solutions.- Prior experience in customer service or sales is preferred but not mandatory.

Job Title: Customer Service Executive International BPOLocation: Malad (Work from Office)Shifts: 24/7 Rotational ShiftsJob Description:We are hiring Customer Service Executives for an International BPO process based in Malad. The role involves handling customer queries, providing assistance, and ensuring excellent customer satisfaction over calls/emails/chat (as per process requirement).Key Responsibilities:Handle inbound/outbound customer queries efficiently.Provide accurate information and resolve issues promptly.Maintain professionalism and quality in communication.Ensure customer satisfaction and follow company guidelines.Requirements:Qualification: Minimum HSC (12th pass) and above.Excellent verbal and written communication skills in English.Willingness to work in 24/7 rotational shifts.Freshers & experienced candidates both can apply.Benefits:Attractive salary package with incentives.Career growth opportunities in an international environment.Training provided by the company.

Outbound Soft Sales (Voice Process)Only Female CandidatesExcellent English communication V4 quality standardExperience: Freshers & Experienced both welcomeAge Limit: Up to 35 yearsSalary starts from Day OneDay Rotational Shift (9 hours)1 Rotational Week Off

Multiple Sales & Customer Service Roles Altruist Technologies Pvt. Ltd. Location: Ghansoli MBP, Navi Mumbai, Maharashtra Work Mode: Work from Office (Onsite Only) Company: Altruist Technologies Pvt. Ltd. Industry: BPO / Customer Service / Sales / InsuranceOpen Positions:Sales Executive Airtel Retention (Voice Process)Sales Executive BAGIC (Motor Insurance)Sales Executive SBI General InsuranceSales Executive IDFC Collection ProcessCustomer Service Executive ETLI IB (Inbound Process)Customer Service Executive Tata CFAB (Inbound Process)Customer Service Executive LG Inbound (Gujarati Speaking)Customer Service Executive OneAssist (Inbound Process)Key Responsibilities (Based on Role):Handle inbound or outbound calls for sales, retention, insurance, or customer support.Persuade or assist customers with queries, renewals, collections, or complaints.Meet daily/weekly/monthly targets for sales or call quality.Maintain accurate customer records using CRM.Follow compliance guidelines and quality benchmarks.Eligibility Criteria:Education: Minimum 12th Pass / GraduateAge Limit: 18 to 34 yearsGender: Male & Female candidates eligibleExperience:Freshers welcome6+ months experience preferred in Sales, Customer Service, or InsuranceLanguages:English: Average to Good communication requiredGujarati: Required for LG Inbound ProcessComputer Skills: Basic computer knowledge necessary for CRM handlingJob Details: Shift Timings (Rotational Day Shifts):08:00 AM to 05:00 PM09:00 AM to 06:00 PM10:00 AM to 07:00 PM11:00 AM to 08:00 PM(SBI Process Only): 9:30 AM to 6:30 PM(BAGIC Process): 10:00 AM to 07:00 PM Working Days: Monday to SaturdayWeekly Off: Rotational / Fixed Sunday off (based on process)Salary Structure (In-hand):13,000/- to 18,000/- per monthProcess-wise:Airtel Retention: 14,750/-BAGIC: 16,000/-SBI Insurance: 13,000/- (Fresher), 16,000/- (Experienced)IDFC Collection: Up to 13,000/-Tata CFAB / LG / OneAssist: 16,000/- to 18,000/- (Lingual roles) Incentives: Attractive performance-based incentives for all rolesInterview Details:Mode: Face-to-FaceDays: Monday to SaturdayTimings: 11:00 AM to 05:00 PMAddress: Ghansoli MBP, Near MTNL Office, Mahape, Navi Mumbai 400710Why Join Altruist Technologies? Multiple roles across Sales & Customer Service Fixed Day Shifts with potential Sunday offs (role-based) Great for Freshers & Experienced candidates Professional work environment & career growth Reputed client processes Airtel, BAGIC, SBI, Tata, LG, IDFC, OneAssistHow to Apply? Walk-in Interviews from Monday to Saturday 11:00 AM to 05:00 PM Visit: Altruist Technologies Pvt. Ltd., Ghansoli MBP, Navi Mumbai

Key Responsibilities:- Handle inbound customer interactions (calls, emails, and chats), ensuring accurate case logging in therequired tools.- Provide recruitment support to candidates (fresh applicants and rehires) as per defined processes.- Guide customers with navigational support on self-service portals.- Perform security verifications in accordance with company policies and GDPR guidelines.- Make outbound calls to customers when necessary, following client/company protocols.- Maintain productivity and uphold exceptional quality standards in line with defined targets.- Collaborate effectively through open and regular communication with peers and supervisors.- Comply with all organizational policies and procedures, both personnel and operational.- Keep process documentation (DTPs, Knowledgebase, SharePoint, etc.) updated and accurate.- Adhere to regular and punctual attendance in alignment with company expectations.- Minimize customer complaints and escalations through excellent service and call handling.

Hiring Freshers for Multiple BPO Roles in Mumbai & Navi Mumbai!We are hiring enthusiastic and motivated freshers for various voice and non-voice processes across top BPO companies in Mumbai & Navi Mumbai. If you're looking to kickstart your career in sales or customer service, this is the opportunity for you! Job Locations & Companies: Finmech [BPO Company] Majivada, Thane (Mumbai)Available Sales Processes:IDFC Bank Sales ProcessKotak Bank Sales ProcessChola Finance Sales ProcessRGI (Reliance General Insurance) Sales ProcessUpstox Investment Banking (IB) Process One Point One [BPO Company] Turbhe, Navi MumbaiAvailable Processes:SBI Renewal ProcessJFL (Dominos) Customer SupportGynoveda Inbound Customer Support Athena BPO Andheri East, MumbaiOpenings across inbound/outbound voice processes Salary:13,000 & Above (Based on Interview & Process)Incentives: Attractive performance-based incentives for sales roles Eligibility:Freshers welcome No prior experience requiredMinimum Qualification: 12th Pass / GraduateGood communication skills in Hindi and/or EnglishWillingness to work in voice-based processes (Sales/Customer Service) Shift Timing:Day Shifts / Rotational Shifts (depending on process) Hiring Process:Telephonic InterviewFace-to-Face Interview (Location specific) Why Apply?Start your BPO career with trusted companiesTraining providedCareer growth opportunitiesFriendly workenvironment

Urgent Requirement for Voice and Non- Voice process Need Average communicationGood salary as per industry Day and Night shift availableNeed immediate joinersContact us for more details : 7208746276