Customer Service Representative Graduate Jobs in Mumbai

Job Title: Customer Service Representative [ Pharma ENDO Division ]Location: Mumbai, WestExperience: 24 years (Sales/Marketing; Hospital , Healthcare & Medical and Surgical Industry preferred)Job Summary:We are seeking a motivated and customer-focused Customer Service Representative (CSR) to join our team. The role involves engaging with healthcare professionals, providing accurate product information, and supporting them with effective solutions during surgical procedures. The ideal candidate will have a science or pharmacy background, strong selling skills, and the ability to build long-term customer relationships that drive growth and market presence.Key Responsibilities (KRAs):Provide accurate and effective communication to existing and prospective customers regarding products and their applications in various stages of surgical procedures.Develop and maintain long-term customer relationships to increase satisfaction, loyalty, and confidence in the company as a trusted partner.Collect field-level data and provide valuable market insights as required.Identify customer needs, present appropriate solutions, and close sales calls to achieve territory sales targets.Support and execute market creation initiatives under the guidance of the companys Account Manager.Ensure effective distribution management and maintain strong coordination with channel partners.Skills & Qualification :Self-motivated with a proactive approachGraduation Completed in B.SC, B.Pharma , D.Pharma.Excellent communication and interpersonal skillsStrong core selling skills with the ability to achieve targetsGood customer relationship management (CRM) skillsAbility to work independently and as part of a team

Mandatory skills: Self-motivated Good Communication Skills Core Selling Skills Good Customer Relationship Management SkillsDesired skills: Basic internet skills Ready to work in an Operating Theatre environment Exposure to healthcare business Should be willing to learn clinical aspects of EES products & their applications in varioussurgeriesJob description / KRAs: Responsible for providing correct & effective communication to existing & prospectivecustomers about products & their applications in various steps of surgical procedures Responsible for developing long-term positive customer relationships to increasecustomer satisfaction, and build loyalty and confidence in Ethicon as a partner ofchoice Responsible for collecting field level data as required Responsible for identifying customer needs and closing sales calls to achieve territorytargets Ability to drive market creation initiatives under the guidance of EES account manager Responsible for maintaining effective distribution management.