Customer Service

Burgundy Hospitality Pvt Ltd

Position Customer Service Representative

As the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of accomplishment of successful customer service and management skills. Along with the team, you will be responsible for ensuring that the customer experience delivers the brand values.

Duties & Responsibilities

Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions

- Replenishing retail shelves as per store requirement

- Managing store visual merchandising and managing customer billing and gift-wrapping

- Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations

- Maintaining a safe and healthy work environment

- Following the cleaning and hygiene guidelines set by the store

Candidate Qualifications & Skill Requirements

Candidate should ideally have 2- 3 years of experience in the similar profile

- Graduate in any stream. Hotel Management qualification/ course will be an added advantage.

- Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality

- Good written and verbal communication skills

- Ability to work well under pressure

- Flexible and works well with a team

- Ability to multitask

Reporting Manager: Store Manager

Experience : 1 - 4 Years

No. of Openings : 2

Education : Any Bachelor Degree

Role : Customer Service Representative

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India