Customer Service Manager Job Vacancies in Jharkhand

As an Airline Customer Service Representative, you will play a vital role in ensuring a pleasant travel experience for our passengers. Your responsibilities will include:- **Assisting Passengers**: You will greet and help travelers at the airport, answering their questions and guiding them through check-in and boarding processes.- **Handling Reservations**: You will manage flight bookings and modifications, ensuring that customers have the correct travel information and updates.- **Addressing Complaints**: When issues arise, you will listen to passenger concerns and provide solutions or escalate problems to supervisors as needed.- **Providing Information**: You will offer details about flight schedules, baggage policies, and airport services to help passengers make informed decisions.- **Maintaining Records**: You will document customer interactions and transaction details in the system for future reference and to enhance service.To succeed in this role, you should possess strong communication skills, enabling you to interact effectively with diverse travelers. A friendly and patient attitude is essential, as you will often deal with stressed or upset customers. Attention to detail is important to handle bookings accurately and manage customer requests without errors. Basic computer skills are necessary for using reservation systems and handling data efficiently. As a recent school graduate, you should be eager to learn and adapt in a fast-paced environment. Time management will help you manage multiple tasks while providing excellent customer service.

Job Title: Sales Engineer - Office Automation / Production PrintingCompany OverviewN Tech Solutions Pvt. Ltd., based in Jamshedpur, is an authorized partner of Xerox India, dealing in a wide range of office automation and printing solutions across Bihar & Jharkhand, including Mono & Colour MFDs, Production Printers, and Post-Press Equipment.Role OverviewThe Sales Engineer will be responsible for driving sales of Xerox office automation and production printing solutions by combining technical understanding with strong customer engagement. The role involves handling government, corporate, and commercial clients, ensuring solution-based selling.Key ResponsibilitiesGenerate new business opportunities in assigned territory (Jharkhand / Bihar)Promote and sell:Xerox Mono & Colour MFDsProduction Printers (Light & Mid Production)Post-press equipment (binding, cutting, label cutting, etc.)Understand customer requirements and recommend cost-effective solutions (Capex / CPC models)Conduct product demos and technical presentationsPrepare techno-commercial proposals, tenders (GeM / Govt.), and quotationsHandle negotiations and close orders profitablyCoordinate with Xerox and internal service/logistics teams for smooth executionManage key accounts and ensure repeat business (AMCs / FSMA / consumables)Track competition and pricing trends in the marketKey Skills RequiredStrong knowledge of Office Automation / Printing IndustryAbility to handle institutional & government customersGood understanding of cost-per-copy (CPC) and contract-based sellingExcellent communication, presentation & negotiation skillsBasic IT/networking knowledge for device integrationQualification & ExperienceDiploma / B.Tech / BE (Electronics / IT / Mechanical preferred)2-5 years experience in Office Automation / Copier / Printing industry (preferred)Experience in handling Xerox / similar OEM products will be an advantageKey Performance Indicators (KPIs)Monthly & quarterly sales target achievementNew account acquisition (Govt. / Corporate / Commercial)Conversion of enquiries into ordersRevenue from AMCs / FSMA / consumablesCustomer retention & repeat businessReporting ToSales Manager / DirectorLocationJamshedpur

- Oversee the ground staff team: Supervise and manage the daily activities of the ground staff to ensure smooth operations at the location.- Maintain cleanliness and safety: Ensure that the premises are clean, tidy, and safe for staff and customers.- Monitor staff performance: Keep track of the performance of the ground staff, provide feedback, and address any issues that may arise.- Coordinate with other departments: Collaborate with other departments to ensure efficient coordination and communication within the organization.- Handle customer inquiries and complaints: Address customer inquiries, resolve complaints, and ensure high levels of customer satisfaction.The ideal candidate for the Ground Staff Supervisor position should possess the following skills and qualifications:- Strong communication skills: Ability to effectively communicate with staff, customers, and other departments.- Leadership qualities: Experience in leading a team and motivating staff to perform at their best.- Attention to detail: Ability to pay close attention to details to ensure smooth operations.- Problem-solving skills: Capacity to identify issues and proactively find solutions to resolve them.- Basic computer skills: Familiarity with basic computer applications for reporting and communication.

Job Summary:The Customer Service Executive (CSE) is responsible for handling customer inquiries, resolving complaints, processing orders, and providing information about products and services. The role focuses on ensuring customer satisfaction through professional communication, problem-solving, and timely assistance via phone, email, chat, or in person.Key Responsibilities:Customer Interaction & SupportHandle inbound and outbound customer calls, chats, and emails.Respond to customer queries regarding products, services, billing, and policies.Provide accurate information and ensure a positive customer experience.Complaint Handling & ResolutionRecord and resolve customer complaints promptly.Escalate complex issues to senior staff or concerned departments when necessary.Follow up with customers to ensure problems are resolved to satisfaction.Order & Service ManagementProcess orders, returns, exchanges, and cancellations efficiently.Maintain accurate records of transactions and customer details.Coordinate with logistics or operations teams for timely delivery and support.Documentation & ReportingMaintain customer service logs, feedback, and daily activity reports.Update CRM (Customer Relationship Management) systems with all interactions.Analyze common customer issues and suggest improvements to processes.Team CollaborationWork closely with sales, marketing, technical, and accounts teams.Share insights and customer feedback for service or product enhancement.Customer RetentionBuild long-term relationships with customers through professional engagement.Promote loyalty programs, upselling, or cross-selling where appropriate.Required Skills & Competencies:Excellent verbal and written communication skills.Strong problem-solving and conflict-resolution abilities.Ability to work under pressure and manage multiple tasks.Good listening and interpersonal skills.Basic computer literacy proficiency in MS Office, CRM tools, and email systems.Attention to detail and ability to maintain confidentiality.Professional, polite, and customer-oriented behavior.Qualifications:Minimum Education: 12th pass / Graduate in any discipline.Preferred Experience: 13 years in customer service, call center, or client support role.Knowledge of CRM software or call-handling systems is an advantage.Work Environment:Office-based, call center, or hybrid setup.Rotational shifts may include weekends or holidays (as per company policy).Fast-paced and target-driven environment.

Hiring for 66 Jobs for Ground Staff at multiple locations Jobs in Visakhapatnam, Itanagar, Patna, Ahmedabad, Ranchi, Mangalore, Kannur, Indore, Pune, Coimbatore, for Freshers,Required Educational Qualification is : Higher Secondary, Secondary School, I.T.I., B.A, B.C.A, B.Com, B.Sc, B.Tech, Other Bachelor Degree, Any Master Degree with Good knowledge in Ground, Cabin Crew, Air Ticketing Executive, Passport Checking Staff, Baggage Service Executive, Guest Relationship Executive, Customer Support, Airport Manager, Airport Operation, Cargo Staff etc.

Job Openings for 50 Airport Customer Service Associate Jobs for Freshers in Kolkata, Siliguri, Kalimpong, Darjeeling, North 24 Parganas, South 24 Parganas, Agartala, Aurangabad, Ranchi, Rourkela, having Educational qualification of : Higher Secondary, Secondary School, Other Bachelor Degree with Good knowledge in Airline Operations, Ground Staff Activities, Cargo Handling, Aircraft Handling, Airline Customer Service, Airport Ramp etc.

Passenger assistance: Welcoming passengers, helping with check-in, and providing boarding passes Baggage handling: Loading and unloading baggage, managing baggage transfer, and ensuring baggage reaches passengers on time Flight operations: Ensuring flights are on time, monitoring flight operations, and complying with regulatory requirements Aircraft preparation: Stocking the aircraft with meals and refreshments, and ensuring the aircraft is clean before each departure Passenger security: Ensuring the safety and security of passengers at the airport Passenger inquiries: Answering questions and providing directions Special needs assistance: Helping passengers with special needs and disabilities Flight delays: Assisting passengers whose flights are delayed or cancelled Ticket sales: Selling tickets at the airport CONTACT HR-9218068638skytechaviation44@gmail.com

We are looking for 150 Airport Cargo Loader Posts in Aurangabad, Agartala, meghalaya, Nadia, Haldia, Uttar Bagdogra, Ranchi, Darjeeling, North Sikkim, Guwahati, with deep knowledge in Airport Supervisor, Airline Operations, Airport Operation, Problem Solving, Customer Manager, Staff Management, Passenger Support, Ground Operation, Airline Customer Service, Ground Manager, Good Communication Skills, Aviation and Required Educational Qualification is : Higher Secondary, Secondary School, Other Bachelor Degree

Hiring for 50 Airport Customer Service Associate Jobs in Kolkata,Birbhum,Darjeeling,Bhubaneswar,Howrah,Kharagpur,jhasugra,Jhargram,Patna,Ranchi, for Freshers,Required Educational Qualification is : Higher Secondary, Secondary School, Other Bachelor Degree with Good knowledge in Aviation,Good Communication Skills,Ground Management,Airport Ramp Executive,loaders,House Keeping etc.

Job Openings for 50 Airport Ground Staff for kolkata Jobs for Freshers in Kolkata,Bhubaneswar,jhasugra,Asansol,Ranchi,Patna,Howrah,Birbhum,Darjeeling,Kalimpong, having Educational qualification of : Higher Secondary, Secondary School, Other Bachelor Degree with Good knowledge in Airport Ticketing,Aviation,Hospitality,Customer Service,Airline Operations,Ground Staff Activities,Cargo Handling,Aviation Security,Communication Manager,Grooming,Passenger Service etc.

Job Openings for 51 10th 12th OR ITI AIRPORT GROUND STAFF JOB Jobs for Freshers in Tirupati, Kadapa, Vijayawada Guntur Highway, Dibrugarh, Ranchi, Raipur, Chhattisgarh, Ahmedabad, Jamnagar, Mangalore, Bangalore, having Educational qualification of : Higher Secondary, Secondary School, I.T.I., B.A, B.C.A, B.B.A, B.Com, B.Ed, BDS, Bachelor of Hotel Management with Good knowledge in Ground Operation, Ground Management, Ground Manager, Ground Staff, Ground Hostess, Ground Staff Executive, Ground Handling Staff, Airport Ticketing, Airport Operation, Airport Cargo, Airport Ramp, Airport Staff, Airport Executive, Airport Representative, Airport Supervisor, Airport Cargo Loader, Aircraft Maintenance Technician, Airline Customer Service, Airlines Transition Captain, Aviation Security, Flight Attendant, Flight Stewardess, Back Office Sales, Marketing, Basic Computer Skills, 12th Pass, freshers etc.

We are looking for 34 Urgent Vacancy For Fire Safety Officers Posts in Jammu, Srinagar, Jamshedpur, Ranchi, Belagavi, Bellary, Mangalore, Bidar, Gulbarga, Hubli, with deep knowledge in Help Desk Executive, receptionist, Airport Passenger Service Associate, Passenger Handling, Guest Relations, Customer Relationship, fire and Required Educational Qualification is : Secondary School, Vocational Course, Diploma, B.C.A, B.Com, Bachelor of Hotel Management, B.Sc, Other Bachelor Degree, Any Master Degree

Position OverviewWe are looking for a professional and customer-focused Air Hostess (Cabin Crew) to ensure the safety, comfort, and satisfaction of passengers during flights. The role involves delivering exceptional in-flight service, managing passenger needs, and ensuring compliance with safety and security regulations. Air Hostesses represent the airlines brand and play a key role in enhancing the passenger experience.Key ResponsibilitiesWelcome passengers on board and guide them to their seats.Conduct pre-flight safety checks and ensure cabin readiness.Demonstrate and explain safety procedures and emergency protocols.Provide in-flight service including meals, refreshments, and duty-free sales.Assist passengers with special needs, including children, elderly, and disabled travelers.Ensure passenger comfort and respond to inquiries politely and professionally.Handle in-flight emergencies calmly, including first aid and evacuation procedures.Maintain order in the cabin and ensure compliance with airline regulations.Collaborate with the flight crew to ensure smooth operations.Prepare reports on incidents, medical situations, or passenger issues.Required Skills & QualificationsMinimum high school diploma or equivalent; degree in Hospitality, Travel, or related field preferred.Excellent communication and interpersonal skills.Strong customer service orientation with a positive attitude.Ability to remain calm and professional in stressful or emergency situations.Proficiency in English (additional languages highly preferred).Physically fit with good health and ability to meet aviation medical standards.Professional appearance and grooming standards.Flexibility to work irregular hours, weekends, and long shifts.Preferred Skills (Nice to Have)Previous experience in hospitality, customer service, or aviation.Knowledge of first aid and CPR certification.Multilingual ability for international routes.Sales experience (duty-free or hospitality sales).

As an Airport Guest Relationship Executive based in Ranchi, you will play a vital role in ensuring a pleasant and efficient experience for travelers at the airport. You will assist passengers with their needs, answer questions, and provide support throughout their journey.Key Responsibilities:- **Guest Assistance**: Welcome passengers arriving at the airport, helping them with inquiries and providing necessary information about flights, services, and facilities.- **Problem Resolution**: Address any concerns or issues passengers may have, ensuring their needs are met promptly and effectively.- **Coordination with Airline Staff**: Work closely with airline personnel to facilitate smooth check-ins, boarding processes, and luggage handling.- **Feedback Collection**: Gather feedback from travelers about their experiences, contributing to improving the overall quality of services provided.- **Safety and Security Awareness**: Maintain a keen awareness of safety and security protocols, ensuring that passengers are informed and comply with regulations.Required Skills and Expectations:Candidates should have strong communication skills, enabling them to interact pleasantly with a diverse range of passengers. A positive attitude and customer-focused mindset are necessary to provide excellent service. While no previous experience is required, being a quick learner and adaptable in a fast-paced environment is essential. Basic knowledge of the airport operations and a willingness to work collaboratively within a team will be beneficial in excelling in this role.

We are seeking a dedicated Airport Terminal Services Agent to join our team in Ranchi, India. This entry-level position is perfect for individuals interested in pursuing a career in the aviation industry.As an Airport Terminal Services Agent, your primary responsibilities will include assisting passengers with check-in and boarding processes, ensuring compliance with safety regulations, and providing exceptional customer service. You will help manage baggage, answer queries, and coordinate with other airport staff to enhance the travel experience for passengers. Key responsibilities include:1. **Passenger Assistance**: Greet passengers courteously and assist them with check-in procedures and boarding processes to ensure a smooth travel experience.2. **Baggage Handling**: Manage the loading and unloading of baggage, ensuring safety and security protocols are followed to prevent loss or damage.3. **Customer Service**: Address passenger inquiries and resolve any issues, providing timely information and support to create a positive travel environment.4. **Coordination**: Work closely with airline staff and airport security to ensure compliance with all safety regulations and procedures.To excel in this role, candidates should possess strong communication skills to interact effectively with passengers and team members. Attention to detail is crucial for handling documentation and baggage. A friendly demeanor, along with the ability to work in a fast-paced environment, is essential. A positive attitude and willingness to learn are highly valued. Being a 10th pass is required, and prior experience is not mandatory.

- Review visa applications: The Visa Processing Officer will be responsible for reviewing visa applications submitted by individuals seeking to travel to different countries. This involves checking all required documents, forms, and information provided by the applicants.- Communicate with applicants: The role requires constant communication with visa applicants to clarify information, request additional documents, or provide updates on the status of their application. This could be done through email, phone calls, or in-person meetings.- Ensure compliance with visa regulations: The Visa Processing Officer must have a good understanding of visa regulations for different countries and ensure that all applications meet the specific requirements set by each country.- Maintain accurate records: Keeping detailed and organized records of all visa applications, approvals, rejections, and communications with applicants is a crucial part of the job. This helps in tracking the progress of each application and providing accurate information when needed.Skills and Expectations:- Strong attention to detail: The ideal candidate should have a keen eye for detail to accurately review and process visa applications without errors.- Excellent communication skills: Good communication skills are essential to effectively interact with visa applicants and provide them with timely updates and information.- Basic computer proficiency: As the job involves working with digital documents and online systems, the candidate should have basic computer skills to navigate through different software and tools efficiently.- Ability to work in a fast-paced environment: The Visa Processing Officer should be able to handle multiple applications simultaneously and work efficiently to meet deadlines without compromising on accuracy.

Passenger service: Assisting passengers with check-in, reservations, and rebooking flights Baggage: Checking baggage, weighing it, and charging for excess weight Boarding: Providing boarding passes, assigning seats, and directing passengers to the boarding gate Customer service: Answering questions, resolving complaints, and providing information about flight schedules and routes Safety and security: Following safety and security procedures, and escorting passengers through security Special assistance: Taking care of unaccompanied children, people with special needs, and VIPs Announcements: Making announcements over the public address system about flight delays, cancellations, and boarding Documentation: Updating computer records, completing pre-flight documents, and processing mileage pointsCONTACT HR-9218068638skytechaviation44@gmail.com

Passenger service: Assisting passengers with check-in, reservations, and rebooking flights Baggage: Checking baggage, weighing it, and charging for excess weight Boarding: Providing boarding passes, assigning seats, and directing passengers to the boarding gate Customer service: Answering questions, resolving complaints, and providing information about flight schedules and routes Safety and security: Following safety and security procedures, and escorting passengers through security Special assistance: Taking care of unaccompanied children, people with special needs, and VIPs Announcements: Making announcements over the public address system about flight delays, cancellations, and boarding Documentation: Updating computer records, completing pre-flight documents, and processing mileage points CONTACT HR-9218068638skytechaviation44@gmail.com

Join our team as an Airport Guest Relationship Executive in Ranchi, where you will be responsible for assisting guests with ticketing, airport operations, and providing exceptional customer service. Your key responsibilities include handling guests, passengers, and maintaining positive customer relationships. You will also be tasked with coordinating airline operations, managing ground staff activities, and ensuring smooth ground operations. We are looking for candidates with good communication skills, a strong customer service orientation, and the ability to work well under pressure in a fast-paced airport environment. If you are a 10th pass candidate with a passion for customer service and the willingness to learn, this role is perfect for you.