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Customer Service Manager Job Vacancies in Assam

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  • 0 - 6 yrs
  • 9.5 Lac/Yr
  • Guwahati
Customer Service Customer Handling Customer Manager Travel Agency Travel Booking Travel Arrangements Outbound Tours Travel Sales Tours Travel Tour Packages Good Communication Skills
We are looking for a passionate and organized Tour Manager to join our team in Guwahati. This role involves planning and managing travel itineraries to ensure enjoyable experiences for our clients.Key Responsibilities:1. Tour Planning: Create detailed travel itineraries that cater to clients' needs, selecting destinations, accommodations, and activities to enhance their experience.2. Client Communication: Act as the primary point of contact for clients, addressing their inquiries and providing updates on tour arrangements.3. Coordination with Vendors: Collaborate with hotels, transport providers, and local guides to secure arrangements, ensuring quality service at every stage of the tour.4. Problem-Solving: Resolve any issues that arise during the tour, such as cancellations or changes in itinerary, to maintain client satisfaction.5. Budget Management: Monitor tour budgets and expenses, ensuring that costs stay within the planned budget while still providing excellent service.Required Skills and Expectations:Strong organizational skills and attention to detail are crucial for success in this role. You should be able to multitask and prioritize effectively, ensuring all aspects of the tour run smoothly. Good communication skills are essential for building relationships with clients and vendors. A proactive attitude towards problem-solving will help you address any challenges that may arise during clients' travels. Additionally, it is important to be flexible and adaptable, as tours may require adjustments based on clients' needs or unforeseen circumstances.
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  • 0 - 1 yrs
  • 4.8 Lac/Yr
  • Guwahati
Customer Relationship Airline Operations Airport Operation Customer Service Customer Support Ground Staff Activities Guest Handling Passenger Handling Ground Operation Airline Customer Service Ground Management Good Communication Skills
Join our team as an Airport Guest Relationship Executive in Guwahati, where you will play a vital role in enhancing the travel experience for passengers. This entry-level position is ideal for individuals looking to start their career in the hospitality sector.Key Responsibilities:- Provide Assistance to Guests: You will greet and assist travelers, addressing their inquiries and needs to ensure they have a pleasant experience at the airport.- Manage Guest Relations: Establish positive interactions with guests, ensuring that all feedback and concerns are handled promptly and professionally.- Coordinate Services: Work closely with various airport departments and service providers to ensure a smooth and seamless experience from check-in to boarding.- Handle Customer Feedback: Collect and document guest feedback and suggestions to help improve services and guest satisfaction continually.Required Skills and Expectations:Candidates should possess excellent communication and interpersonal skills, allowing them to connect easily with travelers from diverse backgrounds. A friendly demeanor and a strong focus on customer service are important to succeed in this position. Additionally, candidates should be able to work in a fast-paced environment, remain calm under pressure, and have a keen eye for detail. Although prior experience is not necessary, a willingness to learn and adapt is essential for success in this role. Basic knowledge of airport operations and familiarity with local languages can be an advantage.
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  • 0 - 1 yrs
  • 6.5 Lac/Yr
  • Guwahati
Performance Evaluation Budget Management Crisis Management Decision-making Emergency Procedures Flight Operations Regulatory Compliance Quality Control Leadership Conflict Resolution Resource Allocation Staff Training Problem-solving Safety Regulations Team Management Time Management Customer Service Attention to Detail Communication Adaptability
As an Airline Manager, you will play a vital role in ensuring smooth operations at our airline. Your main responsibilities will include:- Overseeing Daily Operations: You will manage the daily functioning of airline services, ensuring that all systems run effectively and efficiently.- Coordinating with Staff: You will work closely with ground staff, cabin crew, and pilots to ensure everyone is informed and working together to provide excellent customer service.- Monitoring Flights: Keeping track of flight schedules, delays, and cancellations will be part of your job. You will ensure passengers are updated on any changes to their travel plans.- Addressing Customer Issues: You will handle customer inquiries and complaints, resolving issues amicably to maintain high customer satisfaction.- Adhering to Safety Regulations: Your role will involve ensuring that all operations comply with safety regulations and company policies to ensure a safe travel experience for passengers.To excel in this position, you should possess specific skills and meet certain expectations:- Communication Skills: Strong verbal and written communication skills are essential for interacting with staff and customers.- Problem-Solving Ability: You should be able to think quickly and find solutions to unexpected challenges that arise during airline operations.- Teamwork: Being able to work well within a team will help ensure that all departments coordinate effectively.- Attention to Detail: It is important to pay close attention to every detail to maintain safety and efficiency in operations.A passion for the aviation industry and a positive attitude will complete the profile of an ideal candidate for this role.
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  • Fresher
  • Guwahati
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Customer Management Customer Communication Call Center
We are looking for a Customer Care Executive to join our team in Guwahati. This is a full-time role suitable for freshers who have completed their 12th grade. You will play a key role in assisting customers and ensuring their satisfaction while working from home.Key Responsibilities:1. Customer Support: You will respond to customer inquiries via phone, email, or chat, providing accurate information about our products and services.2. Problem Resolution: Address and resolve customer complaints or issues in a timely manner, ensuring a positive experience for every customer.3. Product Knowledge: Learn and maintain a deep understanding of our offerings to assist customers effectively and confidently.4. Feedback Collection: Gather customer feedback and inputs, relaying this information to relevant teams to help improve our services.5. Record Keeping: Maintain detailed and accurate records of customer interactions in our database, ensuring that all information is updated.Required Skills and Expectations:Candidates should possess strong communication skills, with a clear and friendly voice to engage customers effectively. You should be patient, understanding, and able to work under pressure. Basic computer skills are essential for managing databases and customer communication tools. Attention to detail is important for accurately documenting customer interactions. A proactive attitude and the ability to work independently in a remote setting are essential for this role.
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Financial Service Executive - Full Time

Amolakshaya Trade and Credit Pvt Ltd

  • 0 - 6 yrs
  • 2.3 Lac/Yr
  • Guwahati
Interpersonal Skills Financial Markets Insurance Products Client Relationship Management Customer Service
Financial Services Executive (Sales, Operations & Stock Market Dealer)Company: AMOLAKSHAYA TRADE AND CREDIT PVT LTDLocation: Chatribari, Guwahati, AssamJob Type: Full-Time PermanentExperience: Fresher to 2 YearsEducation: Graduate (Minimum)About UsEstablished in 2001, AMOLAKSHAYA TRADE AND CREDIT PVT LTD has successfully completed 25 years of trusted service in the financial services industry. We provide comprehensive financial solutions and have built lasting relationships through integrity, professionalism, and client-centric service.Our Services- Stock Broking (Equity, F&O, Commodity & Currency)- Mutual Funds- IPO Investments- Demat & Trading Accounts- Life & Health Insurance- Financial Planning & Wealth ManagementJob OverviewWe are looking for a dynamic, customer-focused, and proactive Financial Services Executive to support our sales, client servicing, operations, and stock market dealing activities. This is an excellent opportunity for candidates looking to build a long-term career in the financial services industry.Key Responsibilities- Generate new business through referrals, telecalling, networking, and client meetings.- Build and maintain strong relationships with existing and prospective clients.- Promote Demat & Trading Accounts, Mutual Funds, IPOs, Life Insurance, Health Insurance, and other financial products.- Execute Equity, F&O, Commodity, and Currency trades as per client instructions.- Process Mutual Fund transactions and assist with Demat account opening.- Coordinate insurance renewals, documentation, and investment-related processes.- Resolve client queries and provide prompt after-sales support.- Maintain client records using CRM and MS Excel.- Coordinate with exchanges, AMCs, insurance companies, and internal teams for seamless operations.- Ensure compliance with regulatory guidelines and internal policies.Desired Skills- Good communication and interpersonal skills.- Customer-oriented with a proactive approach.- Basic knowledge of MS Office and email.- Strong logical thinking and attention to detail.- Sales aptitude with excellent follow-up skills.- Willingness to learn and grow in the financial services industry.Eligibility- Graduate in any discipline.- Freshers are welcome to apply.- Experience in Banking, Stock Broking, Mutual Funds, Insurance, or Financial Services will be an advantage.- NISM Certification (or willingness to obtain it after joining) will be an added advantage.
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Hiring Freshers || Ground Staff

DPSR Consultancy Solutions

  • 0 - 6 yrs
  • 12.0 Lac/Yr
  • Guwahati
Ground Staff Ground Staff Executive Ground Operations Staff Air Ticketing Executive Customer Relationship Executive Customer Relationship Officer Airport Passenger Service Associate Passport Checking Officer Ticket Checking Staff Ticket Support Executive Cabin Crew Air Cargo Air Hostess Ground Hostess Flight Attendant
We are looking for dedicated Ground Staff to join our team in Guwahati. In this full-time role, you will play an essential part in ensuring a smooth experience for our customers at the airport.Key Responsibilities:- Customer Assistance: Greet passengers and help them with check-in procedures, luggage handling, and boarding processes to enhance their travel experience.- Luggage Management: Ensure proper tagging, loading, and unloading of luggage, ensuring all bags are handled safely and efficiently.- Safety Compliance: Follow all safety regulations and procedures to maintain a secure environment for both passengers and staff.- Information Support: Provide accurate information regarding flights, delays, and airport services to passengers, ensuring they receive timely updates.- Team Collaboration: Work closely with other staff members in various departments to ensure efficient operations and communication throughout the airport.Required Skills and Expectations:Candidates should possess a minimum educational qualification of 12th pass. Good communication skills in English and local languages are essential for interacting with passengers. A positive attitude and strong customer service skills are crucial, as you will be the face of our service. Teamwork is vital, as you will be collaborating with colleagues in a fast-paced environment. Flexibility in working hours is expected, including availability during weekends and holidays. Previous experience in a customer-facing role is an advantage but not mandatory. A keen eye for detail and the ability to handle pressure will help ensure successful performance in this dynamic role.
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12th Pass Freshers For Airport Customer Service Associate

Priyanya Aviation Services Private Limited

  • 0 - 2 yrs
  • 20.0 Lac/Yr
  • Airport Guwahati
Good Communication Skills CUSTOMER- FIRST MINDSET Customer Management
Pursuing a career at a Airline company can allow you to work in the travel industry.Key skills necessary for a role include excellent communication and problem-solving abilities, ability to work in shifts, sound technical knowledge and maintaining calm and cordial attitude, especially during crisis situations. An airline member generally takes care of the passengers before, during and after boarding an aircraft. A job in airlines may be an excellent fit for you if you are interested in client servicing.
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  • 0 - 1 yrs
  • 7.5 Lac/Yr
  • Guwahati
Airport Operation Customer Service Ground Staff Activities Ground Handling Ground Management Ground Manager Cargo Handling Airport Ground Handling Airport Cargo Air Cargo Ground Operation Airport Ramp
As an Airport Ground Staff member in Guwahati, you will play a crucial role in ensuring that the airport runs smoothly. You will be responsible for various tasks that keep passengers and their luggage safe and assist them during their travel experience.Key Responsibilities:- Passenger Check-in Assistance: Help passengers check-in, issue boarding passes, and tag luggage, ensuring a smooth and efficient boarding process.- Customer Service: Address passenger inquiries, providing information about flight schedules, gate changes, and other travel-related questions to enhance their experience.- Baggage Handling: Facilitate the loading and unloading of luggage onto and off airplanes, ensuring that all items are handled carefully and delivered to the correct destination.- Security Compliance: Work with security teams to ensure all airport regulations are followed, maintaining a safe environment for passengers and staff.- Coordination with Airlines: Communicate effectively with airlines to relay important information regarding passenger boarding, delays, or gate changes.Required Skills and Expectations:Candidates should have a positive attitude and excellent communication skills, as interacting with passengers is a key part of the job. A strong teamwork mindset is essential for coordinating with colleagues across various departments. Flexibility to work in shifts, including weekends and holidays, is important due to the nature of airport operations. A 10th-grade education is required, and prior experience is not necessary, making this an excellent entry-level opportunity for motivated individuals.
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  • 0 - 6 yrs
  • 9.0 Lac/Yr
  • Guwahati
Passenger Handling Baggage Handling Customer Service Customer Support Boarding Pass Executive Safety & Security Safety Security Officer Operational Support Operational Executive Excellent Communication Interpersonal Skills Customer Service Orientation Problem Solving Teamwork Coordination
Ground Staff are responsible for ensuring smooth airport operations and providing excellent customer service to passengers before, during, and after flights. They handle check-in procedures, boarding, baggage services, and assist passengers with their travel needs.Key Responsibilities: Passenger HandlingAssist passengers during check-in and boardingVerify passenger identification and travel documentsIssue boarding passes and baggage tagsGuide passengers to departure gates Baggage HandlingWeigh and tag checked luggageEnsure baggage complies with airline policiesCoordinate with baggage handling teamsAssist passengers with lost or delayed baggage Customer ServiceAddress passenger queries and complaintsProvide information on flight schedules, delays, and cancellationsAssist special passengers (elderly, disabled, VIPs, unaccompanied minors) Boarding & DepartureMake boarding announcementsEnsure smooth boarding proceduresCheck boarding passes and documents at gates Safety & SecurityFollow airport safety regulations and proceduresEnsure compliance with airline and aviation authority guidelinesReport any suspicious activity or security concerns Operational SupportCoordinate with airline staff, security, and other departmentsHandle flight documentation and reportsAssist in flight arrivals and departuresRequired Skills:Excellent communication and interpersonal skillsCustomer service orientationProblem-solving abilityAbility to work in shifts (including nights and weekends)Teamwork and coordinationBasic computer knowledgeEducational Qualification:Minimum: 10+2 (Higher Secondary)Preferred: Graduate in any field (Hospitality/Aviation preferred)Experience:Freshers can applyPrior experience in aviation, hospitality, or customer service is an advantageSalary Range (India):Fresher: 20,000 - 25,000 per monthExperienced: 25,000 - 40,000+ per month
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  • 0 - 5 yrs
  • 8.5 Lac/Yr
  • Guwahati
Customer Manager Airport Supervisor Passenger Support Airline Operations Airline Customer Service Airport Operation Aviation Problem Solving Staff Management Ground Operation Ground Manager Good Communication Skills Airport Ticketing Ground Staff Ground Staff Executive Airport Ground Staff Airline Ground Staff Ground Handling Staff Ground Operations Staff Ground Staff Supervisor Airport Executive Airport Staff Airport Ramp Airport Cargo Airport Manager Airport Cargo Load
We are looking for an Airport Manager to oversee airport operations in Guwahati. This role is ideal for individuals with a passion for the aviation industry, whether you are starting your career or have some experience.Key Responsibilities:- Manage Daily Operations: Ensure all airport functions run smoothly, from passenger check-in to baggage handling, to enhance the travel experience.- Coordinate with Airlines: Work closely with various airlines to ensure flight schedules are followed, coordinating departures and arrivals efficiently.- Safety and Security Oversight: Monitor airport safety and security procedures to comply with regulations and ensure passenger safety.- Staff Management: Supervise airport staff, providing guidance and support to enhance their efficiency and customer service skills.- Handle Customer Complaints: Address and resolve passenger issues quickly and effectively to maintain customer satisfaction and a positive airport atmosphere.- Reporting: Prepare reports and updates on airport operations, making sure all stakeholders are informed of any changes or issues.Required Skills and Expectations:Candidates should possess strong communication and interpersonal skills to work effectively with various stakeholders. Attention to detail is crucial for ensuring safety and security compliance. Candidates should have the ability to work well under pressure, solve problems quickly, and adapt to changing situations. A basic understanding of airport operations and customer service principles will be an advantage. A positive attitude and a willingness to learn are essential for success in this role.
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  • 0 - 1 yrs
  • 6.5 Lac/Yr
  • Bongaigaon
Airline Operations Airport Operation Customer Service Customer Support Ground Staff Activities Customer Relationship Guest Handling Passenger Handling Ground Operation Airline Customer Service Ground Management
As an Airport Guest Relationship Executive, you will play a crucial role in ensuring that travelers have a positive experience at the airport. Your focus will be on building good relationships with guests and assisting them throughout their journey.Key Responsibilities:- Welcome Guests: Greet guests upon arrival at the airport and make them feel comfortable and valued.- Provide Information: Assist travelers by providing accurate information about flight schedules, boarding gates, and airport facilities.- Resolve Issues: Handle guest complaints or issues professionally, ensuring prompt resolutions to maintain satisfaction.- Assist with Services: Aid guests in availing themselves of various services offered at the airport, such as lounges, check-in procedures, or baggage handling.- Promote Safety and Security: Ensure guests follow airport safety and security protocols for their protection and that of others.- Maintain Records: Keep accurate records of guest feedback and suggestions to improve service quality consistently.The ideal candidate will possess strong communication skills, with the ability to speak clearly and confidently. A positive attitude and a genuine interest in helping others are crucial for this role. You should be comfortable working in a fast-paced environment and be able to multitask efficiently. A high level of professionalism is expected, as you will represent the airport and its services. No prior experience is required, but a background in customer service is a plus. You must have completed your 12th grade and be ready to work full-time from the office in Bongaigaon.
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Front Office Executive (Female)

Lakshmi North East Solutions (LNES)

  • 2 - 5 yrs
  • 4.0 Lac/Yr
  • Guwahati
Customer Service Receptionist Activities Administrative Skills Coordination Skills Problem Solving Basic Computer Skills Front Desk Data Management Microsoft Office Presentable
Candidate should be well organized, smart and pleasing personality. The ideal candidate should be matured enough to handle the front office operations as well as courteous visitors and guests greeting. The position holds the following eligibility criteria: Required skills & criteria: Diploma or Graduate in any discipline Min 5 yrs of experience as receptionist/ front office executive Proficiency in basic computer applications (MS Word, Excel, email) Preference to be given to married female candidates.Job Responsibilities: Greet and welcome guests & visitors with courtesy and be professional at all times. Answer phone calls, record messages and direct inquiries to the concerned person/ authority. Maintain visitor log register, including details and purpose of the visit and the concerned authority whom to meet. Provide administrative and clerical support like photocopying, filing documents, drafting emails to vendors/clients, & dispatch documents, etc. to site and necessary site coordination post-dispatch. Track office supplies and place orders as and when required. Assist during conducting interviews and make necessary arrangements for the candidates to wait and sit comfortably in the lobby/ reception area. Maintain front desk discipline, cleanliness and office decorum. Coordinate with clients or vendors and schedule meetings with them, if necessary.
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  • 0 - 1 yrs
  • 4.3 Lac/Yr
  • Guwahati
Customer Relationship Airline Operations Airport Operation Customer Service Customer Support Ground Staff Activities Guest Handling Passenger Handling Ground Operation Airline Customer Service Ground Management Good Communication Skills
As an Airport Guest Relationship Executive, your main responsibility will be to ensure that all airport guests have a positive and smooth experience. This includes providing assistance and guidance to guests, resolving any issues or complaints they may have, and ensuring their overall satisfaction during their time at the airport. Key Responsibilities:1. Greeting and welcoming guests as they arrive at the airport.2. Providing information and assistance to guests regarding their travel plans.3. Resolving any issues or complaints that guests may have in a professional and timely manner.4. Ensuring the overall satisfaction of guests during their time at the airport.Skills and Expectations:- Excellent communication and interpersonal skills.- Ability to remain calm and professional in high-pressure situations.- Attention to detail and the ability to multitask.- Patience and a customer-centric mindset.- Willingness to work in a fast-paced and dynamic environment.- Ability to work well as part of a team.Overall, we are looking for a dedicated and customer-oriented individual who is passionate about ensuring the comfort and satisfaction of airport guests.
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Data Management Customer Service Receptionist Activities Interpersonal Skills Problem Solving Telephone Handling Convincing Power Coordination Skills Front Desk Basic Computer Skills Administrative Skills Microsoft Office Presentable
We have vacant of 15 Front Office Executive Jobs in Manali (Himachal Pradesh) Experience Required : 1 Year Educational Qualification : 12th Pass, 10th Pass, B.A Skill Data Management, Customer Service, Receptionist Activities, Interpersonal Skills, Problem Solving, Telephone Handling, Convincing Power, Coordination Skills, Front Desk, Basic Computer Skills, Administrative Skills, Microsoft Office, Presentable etc.
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Hiring For Service Head - Automobiles - Dibrugarh

JOB24by7 Recruitment Consultancy Services

  • 10 - 15 yrs
  • Dibrugarh
Service Head Automobile Automobile Industry Automobile Sales Automobile Service Operations Customer Handling Dealer Management Dealership Sales Dealership Management System
The Service Head will be responsible for overseeing the entire service operations of the automobile division. The role includes ensuring customer satisfaction, maintaining servicequality standards, driving profitability, managing a large technical team, and coordinating closely with OEMs (Maruti Suzuki) to achieve business goals.Key Responsibilities: Lead, manage, and supervise the overall service department operations. Ensure timely and efficient service delivery to achieve customer satisfaction. Plan and implement strategies to improve workshop productivity and profitability. Monitor warranty claims, goodwill, and service-related documentation as per OEM standards. Manage and train service advisors, technicians, and support staff. Ensure compliance with company and OEM (Maruti Suzuki) policies, procedures, and quality standards. Analyze service performance metrics and take corrective actions to improve KPIs. Maintain strong coordination with spare parts, body shop, and sales departments. Handle escalated customer complaints and ensure prompt resolution. Prepare regular reports and budgets for management review.Required Skills and Qualifications: Bachelors degree/Diploma in Automobile or Mechanical Engineering. 1015 years of experience in automobile service operations (Maruti Suzuki experience preferred). Strong technical knowledge of vehicles, diagnostics, and service processes. Excellent leadership, communication, and customer relationship management skills. Proficiency in MS Office and DMS (Dealer Management Systems).Preferred Candidate Profile: Candidates from Maruti Suzuki dealership background will be given preference. Proven track record in managing large service teams and achieving performancetargets. Strong problem-solving and decision-making abilities.
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  • 6 - 12 yrs
  • Guwahati
Post Sales After Sales Service Client Servicing Customer Management CRM Strategy CRM Sales CRM Customer Relationship Customer Retention Customer Acquisition
CRM-client handling, negotiation, bank liaison, legal coordination
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  • 0 - 6 yrs
  • 10.0 Lac/Yr
  • Guwahati
Baggage Handler Baggage Service Management Baggage Service Executive Ground Operation Ground Staff Baggage Reconciliation System Endurance & Agility Time Management Problem-Solving Team Coordination Communication Skills Customer Service Orientation Adaptability Integrity and Honesty Team Spirit
Position OverviewA Baggage Handling Staff member (also known as a Baggage Handler or Ramp Agent) is responsible for ensuring the safe, timely, and efficient handling of passengers luggage and cargo at airports. The role involves loading and unloading baggage from aircraft, operating ground support equipment, maintaining safety on the ramp, and ensuring all baggage is properly tagged, transferred, and delivered.Key Responsibilities 1. Baggage OperationsLoad and unload passenger baggage, cargo, and mail from aircraft.Transport baggage between aircraft and terminals using trolleys, belt loaders, and other ground support equipment.Sort and route baggage according to destination and flight schedules.Ensure all baggage is correctly tagged and placed in designated containers or trolleys.Assist in baggage transfer between connecting flights. 2. Documentation & TrackingVerify baggage tags, flight numbers, and destination details before loading.Use baggage reconciliation systems (BRS) or scanners to track and confirm baggage movements.Report any damaged, untagged, or misplaced baggage to supervisors or customer service.Maintain accurate loading and unloading records as per airline and airport regulations. 3. Ground Equipment OperationSafely operate ground support equipment such as baggage tugs, dollies, belt loaders, and conveyor systems.Ensure proper maintenance checks before and after equipment use.Follow all safety procedures when operating near aircraft or on active ramps. 4. Safety & Security ComplianceAdhere strictly to airport ramp safety protocols and security standards.Ensure all baggage handling activities comply with DGCA and airline regulations.Wear personal protective equipment (PPE) at all times while on duty.Report any safety hazards, foreign objects, or equipment faults immediately. 5. Teamwork & CoordinationWork closely with ramp agents, ground supervisors, flight dispatch, and cabin crew.Coordinate during flight turnarounds to achieve on-time performance.Support other ground operations when required (cargo loading, aircraft cleaning, etc.). 6. Customer SupportAssist passengers with special baggage needs (e.g., fragile, oversized, or priority baggage).Handle baggage-related inquiries professionally in coordination with customer service teams.Ensure passengers property is handled with care and respect.Skills & CompetenciesKnowledge of baggage and ramp operationsUnderstanding of aircraft loading/unloading proceduresFamiliarity with baggage reconciliation and scanning systemsBasic computer and equipment handling skillsExcellent coordination and teamworkPhysical fitness and staminaStrong sense of responsibility and time managementAwareness of safety and security protocolsEducational QualificationMinimum: 10th / 12th pass (Higher Secondary)Preferred: Diploma or Certificate in Ground Handling / Aviation OperationsBasic English communication (written and verbal) requiredExperience06 years of experience in airport baggage handling or ramp operations preferredFreshers with aviation training may also applyWork EnvironmentBased at airport terminals or ramp areasShift-based work, including early mornings, nights, weekends, and holidaysOutdoor environment exposure to noise, heat, and weather conditionsRequires teamwork and strict adherence to safety and timingKey Performance Indicators (KPIs)On-time baggage loading/unloading performanceZero baggage damage or loss incidentsCompliance with safety and security regulationsTeamwork and coordination efficiency
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Time Management Customer Service Stores Maintenance Warehouse Organization & Safety Attention to Detail Soft Skills Inventory Management Teamwork Mathematical Skills Store Operations
receive, inspect, and verify incoming materials and equipment against purchase orders and delivery notes.- maintain accurate records of stock levels, ensuring proper documentation of transactions.- conduct regular stock checks and report shortages, damages, or discrepancies.- ensure materials are properly labeled and stored to prevent damage or loss.- issue materials to site workers, supervisors, and other departments as per approved requisitions.- coordinate with the procurement team to ensure timely replenishment of stock.- maintain a clear and organized filing system for all store documents.- maintain cleanliness and order in the storage areas.- implement security measures to prevent theft, loss, or unauthorized access to the store.- monitor equipment and tools issued to workers and track their return.- prepare and submit daily, weekly, and monthly reports on stock movements and balances.- assist in periodic audits and stock verification.- report slow-moving or obsolete materials for proper action.
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Relationship Manager (Full Time)

Dikhita Retail Pvt Ltd

  • 1 - 2 yrs
  • 1.8 Lac/Yr
  • Dibrugarh
Customer Relationship Customer Service Team Management Skills Automobile Sales Sales
* Minimum 1 year of experience in sales (automobile) or customer handling (automobile)* Passion for automobiles and client service
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  • Fresher
  • 4.0 Lac/Yr
  • Guwahati
Customer Relationship Customer Support Customer Service
Job Openings for 20 Customer Service Manager Jobs for Freshers in Guwahati, having Educational qualification of : Higher Secondary, Secondary School with Good knowledge in Customer Relationship, Customer Support, Customer Service etc.
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Airport Supervisor Airline Operations Airport Operation Problem Solving Customer Manager Staff Management Passenger Support Ground Operation Airline Customer Service Ground Manager Good Communication Skills Aviation
We are looking for 150 Airport Cargo Loader Posts in Aurangabad, Agartala, meghalaya, Nadia, Haldia, Uttar Bagdogra, Ranchi, Darjeeling, North Sikkim, Guwahati, with deep knowledge in Airport Supervisor, Airline Operations, Airport Operation, Problem Solving, Customer Manager, Staff Management, Passenger Support, Ground Operation, Airline Customer Service, Ground Manager, Good Communication Skills, Aviation and Required Educational Qualification is : Higher Secondary, Secondary School, Other Bachelor Degree
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  • 0 - 6 yrs
  • 9.5 Lac/Yr
  • Tripura Road Guwahati
Customer Service Customer Handling Customer Manager Travel Agency Travel Booking Travel Arrangements Outbound Tours Travel Sales Tours Travel Tour Packages Good Communication Skills
We are looking for a motivated Tour Manager to join our team in Guwahati. This role involves coordinating travel arrangements and ensuring memorable experiences for our clients. The ideal candidate will have excellent communication skills and a passion for travel.Key responsibilities include:1. Planning Itineraries: Create detailed travel plans that include accommodations, activities, and transportation for clients.2. Client Interaction: Communicate with clients to understand their preferences and tailor trips to meet their expectations.3. Logistics Management: Organize travel details such as flights, hotels, and local transport to ensure seamless adventures for clients.4. Problem-Solving: Address any issues that arise during travel, managing client concerns and changing plans as needed.5. Team Collaboration: Work closely with tour guides and vendors to ensure a high-quality experience for travelers.Required skills and expectations include:- Communication Skills: Strong verbal and written skills are essential for interacting with clients and stakeholders.- Organization: Ability to manage multiple tasks and details efficiently, ensuring everything runs smoothly.- Customer Service: A friendly, positive attitude and a commitment to providing excellent service to clients.- Adaptability: Willingness to adjust plans and handle unexpected situations with grace.- Travel Enthusiasm: A genuine interest in travel and exploration, enhancing your ability to create unforgettable experiences.This is a full-time office-based position suitable for candidates with a 12th-grade education and 0 to 6 years of experience.
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Openings For Airport Manager || Freshers & Experienced

Skyview India Academy Private Limited

Airport Supervisor Airport Operation Problem Solving Staff Management Customer Manager Aviation Good Communication Skills Ground Manager Airline Operations Ground Operation Airline Customer Service Passenger Support
oversees all aspects of airport operations, ensuring safety, efficiency, and compliance with regulations, while also managing staff, budgets, and coordinating with airlines and other stakeholders.
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Hiring Freshers || Airport Guest Relationship Executive

Skyview India Academy Private Limited

Customer Relationship Airport Operation Customer Support Ground Management Airline Customer Service Customer Service Airline Operations Good Communication Skills Guest Handling Ground Staff Activities Ground Operation Passenger Handling
responsible for ensuring guest satisfaction by greeting, assisting, and addressing their needs, while also managing complaints and building rapport.
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  • 5 - 11 yrs
  • Guwahati
Customer Management Customer Relationship Customer Facilitator Customer Care Customer Service Customer Handling Customer Support Good Communication Skills
KEY RESPONSIBILITIES:1. Customer Relationship Management: Building and maintaining positive relationships with customers. Addressing and resolving customer complaints or concerns promptly. Ensuring a seamless customer experience at every touchpoint.2. Service Quality Oversight: Ensuring services provided meet quality standards and customer expectations. Coordinating with service teams to improve turnaround time and quality. Monitoring customer feedback to identify areas for improvement.3. Team Management: Training, supervising, and motivating the customer care team. Assigning responsibilities and ensuring team productivity.Conducting regular performance evaluations and providing constructive feedback.4. Process Improvement: Developing and implementing customer service policies and procedures. Streamlining processes to enhance efficiency and reduce waiting times. Leveraging customer feedback to improve service delivery.5. Communication and Reporting: Acting as the primary point of contact between customers and the organization. Preparing reports on customer satisfaction, complaints, and operational performance. Presenting recommendations for improvements to management.6. Sales and Retention: Upselling maintenance plans or additional services. Developing strategies to retain customers and increase loyalty.Promoting promotional campaigns and offers effectively.7. Handling Escalations: Managing complex customer issues that require managerial intervention. Ensuring escalated issues are resolved to the customers satisfaction.8. Compliance and Ethics: Ensuring all customer interactions adhere to company policies and ethical standards. Keeping up with industry regulations and compliance requirements.
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Front Office Executive Fresher

Lakshmi North East Solutions (LNES)

  • 0 - 1 yrs
  • 2.3 Lac/Yr
  • Guwahati
VERBAL COMMUNICATION WRITTEN COMMUNICATION CUSTOMER SERVICE SKILLS INTERPERSONAL SKILLS COMPUTER and OFFICE SKILLS MUSTITASKSING TEAM MANAGEMENT TIME MANAGEMENT
- Good knowledge in Excel- Willing to travel, having geographical knowledge- Having positive attitude, and willing to learn- Experience in Establishment Compliance will be added advantage- Immediate joiners will be preferred.
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Front Office Executive

Lakshmi North East Solutions (LNES)

  • 2 - 5 yrs
  • 3.5 Lac/Yr
  • Bokakhat Dibrugarh
Front Office Sales Executive Guest Reception Check in Agent Reservation Management Guest Relations Lobby Management Customer Service Excellence Room Allocation Lead Generation Sales Lead Generation Excellent Communication
- Greet and welcome arriving guests in a warm, efficient and professional manner; manage check-in and check-out processes accurately.- Handle guest enquiries, requests, complaints and feedback at the front desk, ensuring prompt resolution and escalating where needed.- Maintain up-to-date knowledge of room categories, rates, packages, promotions, and hotel facilities in order to assist guests effectively.- Monitor room status, coordinate with housekeeping and maintenance so that guest rooms are ready for arrival, and update the system accordingly.- Manage billing, cashiering, credit and cash handling at the front desk following hotel policy and financial controls.- Maintain the reception area: ensure it is clean, presentable, and that all guest amenities (brochures, signage, information rack) are current.- Work shifts (including weekends/holidays) as required and ensure smooth handover between shifts; keep logbooks and shift reports.- Liaise with other hotel departments (housekeeping, F&B, maintenance, security) to ensure seamless guest experience and to communicate guest requirements or VIP arrivals.- Adhere to the hotels grooming, behavioural, health & safety, and emergency procedures standards.- Collect guest feedback, maintain guest profiles, and assist in building guest loyalty through personalised service.- Actively promote the hotels rooms, services and facilities (banquets, meeting rooms, F&B outlets, packages) to guests, walk-ins and through phone/online enquiries, to drive incremental revenue.- Assist in identifying leads and potential clients (corporate accounts, travel agents, event planners), make outbound contacts and follow up on enquiries/proposals.- Prepare and present sales proposals to prospective clients (group bookings, events, conferences) highlighting the hotels value proposition and customised offerings.- Negotiate terms (rates, inclusions, payment) in coordination with sales/management to close bookings and ensure profitability and hotel standards are upheld.- Maintain records of sales activity, track bookings, follow up on leads, update the CRM or hotel management system and generate sales reports.- Stay informed about market trends, competitor hotel product offers, and opportunities in the local market; suggest and implement promotional ideas or packages.
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Hiring Fresher / Retail Sales Executive / B.A

Lakshmi North East Solutions (LNES)

  • 0 - 1 yrs
  • 1.8 Lac/Yr
  • Guwahati
PRODUCT KNOWLEDGE CUSTOMER ENGAGEMENT PERSUASIVE COMMUNICATION UPSELLING CROSS SELLING TARGET ORIENTATION BILLING TECHNICAL SKILLS CUSTOMER SERVICE SKILLS ATTENTION to DETAIL TEAM WORK TIME MANAGEMENT BASIC MARKETING KNOWLEDGE
-Understanding all product features, specifications, and pricing.-Ability to greet customers warmly, identify needs, and suggest suitable products.-Convincing customers confidently and professionally-Clear and polite speech in local language(s), English, and possibly Hindi.-Understanding customer requirements accurately.-Using point-of-sale software efficiently.-Handling complaints or product exchanges calmly.
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  • 0 - 1 yrs
  • 6.0 Lac/Yr
  • Guwahati
Product Knowledge Calm Under Pressure Cultural Awareness Empathy Listening Skills Multitasking Problem-solving Resilience Sales Skills Teamwork Time Management Customer Service Conflict Resolution Language Skills Computer Skills Attention to Detail Communication Patience Adaptability Organizational Skills
We are looking for a dedicated Airline Customer Service Executive to join our team in Guwahati. This entry-level position is ideal for individuals passionate about the airline industry and customer satisfaction.As an Airline Customer Service Executive, you will be the first point of contact for our customers, providing exceptional service and support throughout their travel experience. Key Responsibilities:- Customer Interaction: You will greet passengers, assist with inquiries, and provide information about flights, schedules, and services to ensure a smooth travel experience.- Ticketing and Reservations: Assisting customers with ticket bookings, changes, and cancellations while ensuring all transactions are processed efficiently.- Problem Resolution: Addressing customer complaints and concerns effectively, aiming for quick and satisfactory resolutions to enhance customer loyalty.- Documentation: Maintaining accurate records of customer interactions and transactions to help with future communications and provide valuable feedback to the management team.Required Skills and Expectations:Candidates should have completed at least the 10th grade and possess strong communication skills in both English and local languages. A friendly and approachable demeanor, along with the ability to handle challenging situations, is essential. Basic computer skills and a willingness to learn are also important. You should be a team player, ready to work in a fast-paced environment, and remain flexible regarding work hours, including weekends and holidays.
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  • 0 - 1 yrs
  • 8.0 Lac/Yr
  • Guwahati
Budget Management Problem-solving Safety Regulations Team Management Time Management Customer Service Regulatory Compliance Quality Control Leadership Conflict Resolution Resource Allocation Staff Training Attention to Detail Crisis Management Decision-making Emergency Procedures Flight Operations Performance Evaluation Communication Adaptability
We are seeking a motivated Airline Manager to oversee the daily operations of our airline in Guwahati, India. This is a full-time position suitable for recent graduates or those with little experience in the airline industry.Key responsibilities include:1. Supervising Operations: Oversee daily airline activities to ensure smooth functioning. You will coordinate with various departments to maintain flight schedules and manage staff effectively.2. Customer Service Management: Ensure exceptional service for passengers. Address customer inquiries and resolve complaints to enhance the travel experience.3. Safety Compliance: Monitor safety regulations to ensure all flights and operations meet legal and safety standards. You will work closely with the safety team to uphold industry regulations.4. Reporting and Documentation: Maintain accurate records related to flight operations and customer feedback. Prepare reports for management to assess performance and improve services.5. Team Coordination: Collaborate with various teams including ground staff, cabin crew, and customer service to ensure everyone is aligned towards common goals.To succeed in this role, you should have strong communication and problem-solving skills. You must be organized, with the ability to handle multiple tasks efficiently. A basic understanding of airline operations or customer service is beneficial. A positive attitude and a willingness to learn are essential for success in this fast-paced environment.
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  • Fresher
  • 5.5 Lac/Yr
  • Guwahati
Air Freight Air Traffic Control Air Charter Operation Aircraft Operations Crew Coordination Decision-making Emergency Procedures Flight Planning Instrument Flying Multi-tasking Problem-solving Weather Analysis Risk Assessment Time Management Customer Service Regulatory Compliance Computer Skills Attention to Detail Communication Adaptability Navigation Skills
We are looking for a dedicated Flight Operator to join our team in Guwahati. This entry-level position is ideal for individuals who have completed their 10th grade and are eager to start a career in the aviation industry.Key Responsibilities:- Flight Coordination: Assist in planning and organizing flight schedules. You will work closely with pilots and ground staff to ensure smooth operations and timely departures.- Communication Management: Handle communication between various teams, including flight crews and airport personnel. Clear communication is essential to ensure everyone is informed about flight details and any changes that may occur.- Safety Monitoring: Help monitor safety procedures for all flights. You will be responsible for ensuring compliance with safety regulations and protocols to protect passengers and crew.- Customer Support: Provide support to passengers as needed. You will assist with inquiries about flights, schedules, and any other travel-related concerns.Required Skills and Expectations:- Strong communication skills are crucial as you will interact with different teams and customers daily.- Ability to work in a fast-paced environment and adapt to changing situations is essential for success in this role.- A keen eye for detail will help you manage schedules accurately and maintain safety standards.- A positive attitude and a willingness to learn will contribute to your growth and development within the company.
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  • Fresher
  • 5.0 Lac/Yr
  • Guwahati
Aircraft Marshalling Baggage Handling Driving Skills Ground Support Equipment Operation Loading and Unloading Mechanical Aptitude Physical Fitness Problem-solving Ramp Operations Safety Procedures Security Protocols Teamwork Weather Awareness Aircraft Servicing Time Management Customer Service Emergency Response Attention to Detail Communication Skills Adaptability
As a Ramp Service Agent, you will play a vital role in supporting airport operations by ensuring the smooth handling of aircraft and baggage. This position is ideal for freshers looking to start their career in the aviation industry.Key Responsibilities:- Aircraft Marshaling: Guide planes safely to and from their gates, ensuring they are parked correctly for boarding and unloading.- Baggage Handling: Load and unload luggage from the aircraft, ensuring that bags are handled with care to prevent damage.- Safety Checks: Conduct safety inspections of the ramp area to ensure that equipment and operations follow safety guidelines.- Ground Support Equipment: Operate ground support vehicles and equipment to support aircraft servicing, including tugs and luggage carts.- Communication: Coordinate effectively with team members and other airport staff to ensure timely and efficient movements of aircraft and cargo.Required Skills and Expectations:- A passing grade in the 10th standard is necessary, as this role requires basic reading and comprehension abilities.- Strong communication skills are essential for interacting with team members and relaying information clearly.- A good sense of teamwork is crucial, as the role requires close collaboration with various staff to maintain airport operations.- Ability to work in a fast-paced environment and handle tasks with urgency, especially during peak travel times.- A commitment to safety and attention to detail is expected to ensure compliance with all procedures and regulations.
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  • Fresher
  • 5.5 Lac/Yr
  • Guwahati
Aircraft Marshalling Baggage Handling Driving Skills Ground Support Equipment Operation Loading and Unloading Mechanical Aptitude Physical Fitness Problem-solving Ramp Operations Safety Procedures Security Protocols Teamwork Weather Awareness Aircraft Servicing Time Management Customer Service Emergency Response Attention to Detail Communication Skills Adaptability
As a Ramp Service Agent in Guwahati, India, you will be an essential part of the airport operations team, ensuring a smooth and efficient turnaround for aircraft. This role is ideal for freshers looking to start their careers in the aviation industry.Key Responsibilities:- Loading and Unloading Cargo: You will be responsible for safely loading and unloading luggage and cargo onto and from aircraft, following all safety protocols.- Aircraft Preparation: Prepare aircraft for arrival and departure by ensuring all necessary equipment, such as tugs and baggage carts, is ready and in good working condition.- Ground Support Operations: Assist with fueling, cleaning, and performing maintenance checks on the aircraft to ensure everything is ready for safe flights.- Communication Coordination: Work closely with flight crews and other team members to ensure timely aircraft turnover, verifying that all tasks are completed efficiently.Required Skills and Expectations:Candidates should have completed at least the 10th grade and possess a strong willingness to learn and adapt to a fast-paced environment. Good communication skills are essential, as you will coordinate with various staff and maintain clear lines of communication. A strong focus on safety, ability to work as part of a team, and physical strength to handle heavy luggage are also important for this role. Being punctual and reliable will ensure the smooth operation of airport services.
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Relationship Manager Sales

Dikhita Retail Pvt Ltd

  • 2 - 3 yrs
  • 3.0 Lac/Yr
  • Dibrugarh
Automobile Sales Customer Relationship Field Sales Direct Sales Field Service
* Minimum 2 - 3 years of automobile sales experience* Strong communication, negotiation & leadership skills
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Fresher hiring for Airport Executive

SkySpire Aviation Academy

  • 0 - 5 yrs
  • 8.0 Lac/Yr
  • Guwahati
Airport Ticketing Direct Sales Cargo Handling Personality Development Basic Computer Skills Airline Operations Aviation Hospitality Customer Service Aviation Security Ground Staff Activities Airport Operation Ground Operation Ground Staff Ground Staff Executive Airport Ground Staff Airline Ground Staff Ground Handling Staff Ground Operations Staff Ground Staff Supervisor Airport Executive Airport Staff Airport Ramp Airport Cargo Airport Manager Airport Supervisor
As an Airport Executive, you will be responsible for assisting passengers at the airport, handling check-ins, luggage, and ensuring a smooth travel experience. You will communicate flight information, assist with boarding procedures, and provide customer service to passengers.Key responsibilities include greeting passengers, checking tickets, weighing and tagging baggage, directing passengers to departure gates, ensuring compliance with security regulations, handling customer inquiries, and assisting with boarding procedures.To excel in this role, you should have excellent communication skills, attention to detail, ability to work efficiently under pressure, customer service orientation, basic computer skills for data entry, and a willingness to work flexible hours. Additionally, being physically fit to lift heavy luggage and stand for long periods is essential. A positive attitude, teamwork skills, and a professional demeanor are also critical expectations for this position.
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  • 0 - 5 yrs
  • 9.0 Lac/Yr
  • Guwahati
Customer Manager Airport Supervisor Passenger Support Airline Operations Airline Customer Service Airport Operation Aviation Problem Solving Staff Management Ground Operation Ground Manager Good Communication Skills Airport Ticketing Ground Staff Ground Staff Executive Airport Ground Staff Airline Ground Staff Ground Handling Staff Ground Operations Staff Ground Staff Supervisor Airport Executive Airport Staff Airport Ramp Airport Cargo Airport Manager Airport Cargo Load
As an Airport Manager at our location in Guwahati, India, you will be responsible for overseeing the daily operations of the airport to ensure efficiency and safety. Key responsibilities include managing staff, coordinating with airlines and other service providers, ensuring compliance with regulations, and handling customer inquiries and complaints.To excel in this role, you should have excellent communication and leadership skills to manage a diverse team of employees effectively. A high school diploma or equivalent is required, and previous experience in a related field is preferred but not mandatory. The ability to multitask, solve problems efficiently, and work well under pressure is essential for success in this position. Ideal candidates will also demonstrate strong organizational skills and attention to detail to ensure smooth airport operations.
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  • 0 - 5 yrs
  • 9.0 Lac/Yr
  • Guwahati
Airport Operation Airport Cargo Customer Service Ground Operation Ground Staff Activities Ground Handling Ground Manager Cargo Handling Airport Ground Handling Air Cargo Ground Management Airport Ramp Airport Ticketing Ground Staff Ground Staff Executive Airport Ground Staff Airline Ground Staff Ground Handling Staff Ground Operations Staff Ground Staff Supervisor Airport Executive Airport Staff Airport Manager Airport Supervisor Airport Cargo Loader
As a Ground Staff Supervisor, you will be responsible for overseeing the ground operations at the Guwahati airport in India. Your key responsibilities will include supervising ground staff members, ensuring smooth and efficient operations, and resolving any issues that may arise during the day-to-day operations. You will need to have strong communication and leadership skills to effectively manage a team of ground staff members and coordinate with other departments. Attention to detail and the ability to multitask in a fast-paced environment are essential for success in this role. A high school diploma or equivalent is required for this position, and previous experience in a supervisory role is preferred but not required. If you are a motivated and organized individual with a passion for aviation and customer service, we encourage you to apply for this exciting opportunity.
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Hiring Freshers || Ground Staff

DPSR Consultancy Solutions

Communication Customer Service Problem Solving Teamwork Time Management Knowledge Of Safety & Security Cultural Sensitivity
As a Ground Staff member, your responsibilities will include ensuring the safety and security of passengers and airport personnel, handling baggage and cargo, directing aircraft on the tarmac, and providing excellent customer service to all passengers. You will need excellent communication skills to effectively communicate with passengers and other airport personnel. Customer service skills are essential as you will be interacting with passengers and assisting them with their travel needs.
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Customer Service Communication Air Ticketing & Reservation Check-in Procedures Baggage Handling Safety & Security Awareness Flight Coordination Passenger Assistance Technical & System Skills Report Preparation Teamwork Time Management Multitasking Professional Appearance Customer-oriented Attitude
Position OverviewGround Staff are responsible for handling all passenger and aircraft services at the airport. They ensure the smooth running of flight operations by managing check-in, boarding, baggage, and overall customer assistance. The role involves maintaining safety, punctuality, and a high standard of customer service to enhance the passenger experience from arrival to departure.Key ResponsibilitiesPassenger HandlingGreet passengers courteously and assist them through the check-in, security, and boarding process.Verify travel documents such as tickets, visas, and identification.Issue boarding passes, seat allocations, and baggage tags.Handle inquiries, resolve passenger issues, and provide accurate flight information.Assist special passengers elderly, unaccompanied minors, and persons with reduced mobility (PRM).Baggage & Cargo ManagementEnsure correct tagging, loading, and unloading of baggage.Monitor weight restrictions and baggage policies.Manage lost or damaged baggage claims professionally.Coordinate with cargo departments for shipment loading/unloading when required. Flight Operations SupportCoordinate with cabin crew and pilots for smooth turnaround operations.Monitor flight schedules, gate changes, and delays, and communicate updates promptly.Manage boarding gates, announcements, and final call procedures.Assist in marshalling aircraft on the ramp (if trained). Administrative & Technical TasksMaintain passenger and flight records accurately.Use airline software systems (Amadeus, Sabre, Galileo, etc.) for ticketing and check-in.Prepare daily activity and performance reports.Handle cash transactions for excess baggage or ticket changes. Safety & ComplianceEnsure compliance with airport safety regulations and airline security procedures.Report suspicious activity or safety hazards immediately.Participate in safety drills and training programs.Maintain cleanliness and orderliness in assigned work areas.Required Skills & CompetenciesExcellent communication and interpersonal skills.Strong customer service orientation.Good problem-solving and decision-making ability.Ability to work under pressure and in a fast-paced environment.Basic computer knowledge and familiarity with MS Office or GDS software.High level of professional grooming and discipline.Team player with adaptability to shift work (24x7 operation).Educational QualificationMinimum: 10+2 / Diploma in Aviation, Travel & Tourism, or Hospitality.Preferred: Graduate degree in any discipline.Certification in Ground Handling / Airline Operations is an added advantage.ExperienceFresher or 06 years experience in airline or airport operations preferred.Experience in customer service, hospitality, or travel industry is beneficial.Working ConditionsRotational shifts including nights, weekends, and holidays.Standing for long durations and handling physical tasks (like lifting luggage).Working in both terminal and ramp (outdoor) areas depending on assignment.
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Airline Reservation Systems Ticketing and Fare Calculation Airline Codes and Terminologies Flight Scheduling Visa Documentation Customer Service Communication Multilingual Communication Administrative Skills Operational Skills Time Management Multi Tasking Staff Problem-Solving Skills Analytical Skills Teamwork Interpersonal Skills
Job Summary:The Air Ticketing Executive is responsible for managing flight bookings, reservations, and ticket issuance for domestic and international travel. The role involves handling customer inquiries, providing fare quotations, processing payments, and ensuring compliance with airline policies and travel regulations. The executive acts as the primary point of contact between customers and airlines, ensuring a smooth and satisfactory booking experience.Key Responsibilities: 1. Flight Booking & TicketingHandle flight reservations, ticket issuance, reissuance, and cancellations through Global Distribution Systems (GDS) such as Amadeus, Galileo, Sabre, or Abacus.Verify passenger information, travel routes, and fare accuracy before ticket issuance.Manage Passenger Name Records (PNRs) and ensure timely updates and confirmations.Process refunds, date changes, and ticket exchanges as per airline rules and policies. 2. Customer Service & CommunicationInteract professionally with clients to provide flight options, fare quotes, and travel advice.Respond to queries regarding baggage rules, flight schedules, and visa requirements.Handle customer complaints and resolve booking issues promptly.Maintain high levels of courtesy, patience, and professionalism in all communications. 3. Documentation & CoordinationMaintain accurate records of bookings, sales reports, and customer details.Coordinate with airlines, consolidators, and travel partners for group bookings or special services.Ensure that all travel documentation (tickets, itineraries, receipts, and invoices) is delivered accurately and on time.Reconcile daily ticket sales and prepare financial or audit reports when required. 4. System & Policy ManagementKeep updated with changes in airline fares, schedules, and reservation systems.Ensure compliance with IATA and airline regulations, refund policies, and security procedures.Stay informed about travel restrictions, visa requirements, and COVID/travel advisories when applicable.Qualifications and Requirements:Minimum qualification: 10+2 (HSC); Bachelors degree in Travel, Tourism, or Hospitality preferred.Diploma or certification in Air Ticketing / IATA / Travel & Tourism is highly desirable.13 years of experience in airline ticketing or travel agency operations preferred.Proficiency in GDS systems (Amadeus, Galileo, Sabre, Abacus).Strong computer literacy (MS Office, Email, CRM tools).Excellent communication, interpersonal, and customer service skills.Attention to detail and ability to work under pressure.Key Skills:Airline reservation and GDS proficiencyTicketing and fare calculationCustomer relationship managementProblem-solving and multitaskingKnowledge of IATA codes and travel documentationCommunication and teamworkAccuracy and time managementBehavioral Attributes:Courteous and professional demeanorPatience and adaptabilityTeam spirit and collaborationIntegrity and confidentialityPositive attitude and willingness to learnPerformance Indicators:Accuracy and timeliness of ticket issuanceCustomer satisfaction and feedback ratingsSales targets and revenue contributionCompliance with airline policies and travel regulationsEfficiency in handling booking amendments and cancellations
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Customer Service Safety & Security Emergency Response Crisis Management Security Awareness Passenger Screening Handling Complaints Communication & Interpersonal Diplomacy Teamwork & Coordination Positive Attitude Professional Appearance Hospitality Adaptability
We have vacant of 27 Urgent vacancy for Flight Attendant at Aviation industry Jobs in Ahmedabad, Guwahati, Vijayawada, Goa, Hubli, Kannur, Nashik, Imphal, Amritsar, Chennai, for Freshers Educational Qualification : 12th Pass, B.A, B.C.A, B.B.A, B.Com, B.Sc, B.Tech, Other Bachelor Degree, Post Graduate Diploma, Any Master Degree Skill Customer Service, Safety etc.
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