Front Office Executive

- greet and welcome arriving guests in a warm, efficient and professional manner; manage check-in and check-out processes accurately.

- handle guest enquiries, requests, complaints and feedback at the front desk, ensuring prompt resolution and escalating where needed.

- maintain up-to-date knowledge of room categories, rates, packages, promotions, and hotel facilities in order to assist guests effectively.

- monitor room status, coordinate with housekeeping and maintenance so that guest rooms are ready for arrival, and update the system accordingly.

- manage billing, cashiering, credit and cash handling at the front desk following hotel policy and financial controls.

- maintain the reception area: ensure it is clean, presentable, and that all guest amenities (brochures, signage, information rack) are current.

- work shifts (including weekends/holidays) as required and ensure smooth hand‐over between shifts; keep logbooks and shift reports.

- liaise with other hotel departments (housekeeping, f&b, maintenance, security) to ensure seamless guest experience and to communicate guest requirements or vip arrivals.

- adhere to the hotel’s grooming, behavioural, health & safety, and emergency procedures standards.

- collect guest feedback, maintain guest profiles, and assist in building guest loyalty through personalised service.

- actively promote the hotel’s rooms, services and facilities (banquets, meeting rooms, f&b outlets, packages) to guests, walk-ins and through phone/online enquiries, to drive incremental revenue.

- assist in identifying leads and potential clients (corporate accounts, travel agents, event planners), make outbound contacts and follow up on enquiries/proposals.

- prepare and present sales proposals to prospective clients (group bookings, events, conferences) highlighting the hotel’s value proposition and customised offerings.

- negotiate terms (rates, inclusions, payment) in coordination with sales/management to close bookings and ensure profitability and hotel standards are upheld.

- maintain records of sales activity, track bookings, follow up on leads, update the crm or hotel management system and generate sales reports.

- stay informed about market trends, competitor hotel product offers, and opportunities in the local market; suggest and implement promotional ideas or packages.

• Experience

  2 - 5 Years

• No. of Openings

  1

• Education

  B.A, B.B.A, B.Com, M.A, M.B.A/PGDM, M.Com

• Role

  Front Office Executive

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  RG Baruah Rd, near AUNTY SHOP, Bhaskar Nagar, Guwahati, Assam 781021.