Hiring Fresher - Air Ticketing Executive - Itanagar

Flysky Job Solutions

job summary:

the air ticketing executive is responsible for managing flight bookings, reservations, and ticket issuance for domestic and international travel. the role involves handling customer inquiries, providing fare quotations, processing payments, and ensuring compliance with airline policies and travel regulations. the executive acts as the primary point of contact between customers and airlines, ensuring a smooth and satisfactory booking experience.

key responsibilities:

🧭 1. flight booking & ticketing

handle flight reservations, ticket issuance, reissuance, and cancellations through global distribution systems (gds) such as amadeus, galileo, sabre, or abacus.

verify passenger information, travel routes, and fare accuracy before ticket issuance.

manage passenger name records (pnrs) and ensure timely updates and confirmations.

process refunds, date changes, and ticket exchanges as per airline rules and policies.

💬 2. customer service & communication

interact professionally with clients to provide flight options, fare quotes, and travel advice.

respond to queries regarding baggage rules, flight schedules, and visa requirements.

handle customer complaints and resolve booking issues promptly.

maintain high levels of courtesy, patience, and professionalism in all communications.

📊 3. documentation & coordination

maintain accurate records of bookings, sales reports, and customer details.

coordinate with airlines, consolidators, and travel partners for group bookings or special services.

ensure that all travel documentation (tickets, itineraries, receipts, and invoices) is delivered accurately and on time.

reconcile daily ticket sales and prepare financial or audit reports when required.

⚙️ 4. system & policy management

keep updated with changes in airline fares, schedules, and reservation systems.

ensure compliance with iata and airline regulations, refund policies, and security procedures.

stay informed about travel restrictions, visa requirements, and covid/travel advisories when applicable.

qualifications and requirements:

minimum qualification: 10+2 (hsc); bachelor’s degree in travel, tourism, or hospitality preferred.

diploma or certification in air ticketing / iata / travel & tourism is highly desirable.

1–3 years of experience in airline ticketing or travel agency operations preferred.

proficiency in gds systems (amadeus, galileo, sabre, abacus).

strong computer literacy (ms office, email, crm tools).

excellent communication, interpersonal, and customer service skills.

attention to detail and ability to work under pressure.

key skills:

airline reservation and gds proficiency

ticketing and fare calculation

customer relationship management

problem-solving and multitasking

knowledge of iata codes and travel documentation

communication and teamwork

accuracy and time management

behavioral attributes:

courteous and professional demeanor

patience and adaptability

team spirit and collaboration

integrity and confidentiality

positive attitude and willingness to learn

performance indicators:

accuracy and timeliness of ticket issuance

customer satisfaction and feedback ratings

sales targets and revenue contribution

compliance with airline policies and travel regulations

efficiency in handling booking amendments and cancellations

• Experience

  0 - 6 Years

• No. of Openings

  70

• Education

  12th Pass, I.T.I., B.A, B.C.A, B.Com, B.Sc, B.Tech, Any Bachelor Degree, Post Graduate Diploma, Any Master Degree

• Role

  Air Ticketing Executive

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Mumbai