position overview
a baggage handling staff member (also known as a baggage handler or ramp agent) is responsible for ensuring the safe, timely, and efficient handling of passengers’ luggage and cargo at airports. the role involves loading and unloading baggage from aircraft, operating ground support equipment, maintaining safety on the ramp, and ensuring all baggage is properly tagged, transferred, and delivered.
key responsibilities
✈️ 1. baggage operations
load and unload passenger baggage, cargo, and mail from aircraft.
transport baggage between aircraft and terminals using trolleys, belt loaders, and other ground support equipment.
sort and route baggage according to destination and flight schedules.
ensure all baggage is correctly tagged and placed in designated containers or trolleys.
assist in baggage transfer between connecting flights.
🧾 2. documentation & tracking
verify baggage tags, flight numbers, and destination details before loading.
use baggage reconciliation systems (brs) or scanners to track and confirm baggage movements.
report any damaged, untagged, or misplaced baggage to supervisors or customer service.
maintain accurate loading and unloading records as per airline and airport regulations.
⚙️ 3. ground equipment operation
safely operate ground support equipment such as baggage tugs, dollies, belt loaders, and conveyor systems.
ensure proper maintenance checks before and after equipment use.
follow all safety procedures when operating near aircraft or on active ramps.
🧠 4. safety & security compliance
adhere strictly to airport ramp safety protocols and security standards.
ensure all baggage handling activities comply with dgca and airline regulations.
wear personal protective equipment (ppe) at all times while on duty.
report any safety hazards, foreign objects, or equipment faults immediately.
👥 5. teamwork & coordination
work closely with ramp agents, ground supervisors, flight dispatch, and cabin crew.
coordinate during flight turnarounds to achieve on-time performance.
support other ground operations when required (cargo loading, aircraft cleaning, etc.).
🧩 6. customer support
assist passengers with special baggage needs (., fragile, oversized, or priority baggage).
handle baggage-related inquiries professionally in coordination with customer service teams.
ensure passengers’ property is handled with care and respect.
skills & competencies
knowledge of baggage and ramp operations
understanding of aircraft loading/unloading procedures
familiarity with baggage reconciliation and scanning systems
basic computer and equipment handling skills
excellent coordination and teamwork
physical fitness and stamina
strong sense of responsibility and time management
awareness of safety and security protocols
educational qualification
minimum: 10th / 12th pass (higher secondary)
preferred: diploma or certificate in ground handling / aviation operations
basic english communication (written and verbal) required
experience
0–6 years of experience in airport baggage handling or ramp operations preferred
freshers with aviation training may also apply
work environment
based at airport terminals or ramp areas
shift-based work, including early mornings, nights, weekends, and holidays
outdoor environment — exposure to noise, heat, and weather conditions
requires teamwork and strict adherence to safety and timing
key performance indicators (kpis)
on-time baggage loading/unloading performance
zero baggage damage or loss incidents
compliance with safety and security regulations
teamwork and coordination efficiency
Experience
0 - 6 Years
No. of Openings
149
Education
12th Pass, I.T.I., B.A, B.C.A, B.Com, B.Sc, B.Tech, Any Bachelor Degree, Post Graduate Diploma, Any Master Degree
Role
Baggage Handling Staff
Industry Type
Aviation / Airline / Aerospace
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Bangalore
0 - 6 Years
149 Openings
2.5 - 10.0 Lac/Yr
Face-to-Face interview
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