Customer Relationship Manager Job Vacancies in West Bengal

As an Air Traffic Controller, your primary responsibility will be to oversee and manage the safe and efficient movement of aircraft in the air and on the ground. - **Monitor Air Traffic:** You will watch the arrival and departure of flights using radar and other tools to ensure that aircraft are safely spaced apart.- **Communicate with Pilots:** You will provide pilots with essential instructions and updates about weather conditions, flight paths, and airport traffic, ensuring their safety and proper navigation.- **Manage Takeoffs and Landings:** You will coordinate and direct aircraft during their takeoff and landing phases, ensuring that these critical operations happen without delays or conflicts.- **Handle Emergencies:** In case of an emergency, you will be responsible for making quick decisions, guiding pilots to the safest options and helping to avoid accidents.- **Maintain Records:** You will keep accurate records of flights, including times and details of landings and departures, which are crucial for safety checks and reports.To succeed in this role, you should possess excellent communication skills to convey clear instructions to pilots and colleagues. Attention to detail is essential, as small errors can lead to significant incidents. You must also be able to perform under pressure, as the job involves quick decision-making in a fast-paced environment. A strong understanding of aviation rules and the ability to use technology effectively is expected, even if you are new to the field.

We are looking for a dedicated Customer Care Executive to join our team. This is a full-time position that will allow you to work from home, making it ideal for freshers who have completed their 12th grade education. Female candidates are encouraged to apply.**Key Responsibilities:**- Responding to Customer Inquiries: You will handle incoming calls, chats, and emails from customers, answering their questions and providing information about our products and services.- Resolving Customer Issues: You will assist customers in resolving complaints or problems related to their orders, ensuring a positive experience for each customer.- Maintaining Customer Records: You will keep accurate and detailed records of customer interactions, noting any issues or feedback to help improve our services.- Providing Product Knowledge: You will stay informed about our products and services so you can give customers the most accurate information and support.- Collaborating with Team Members: You will work with other team members to share information and solve complex issues to enhance customer satisfaction.**Required Skills and Expectations:**Candidates should have excellent communication skills in English, both spoken and written. A pleasant and friendly demeanor is essential for interacting with customers. You should be patient and able to work under pressure, as well as demonstrate problem-solving abilities. Basic computer skills and familiarity with customer service software are also important. Being a team player and being adaptable to changing situations will help you succeed in this role.

Requirement - Field sales Salary - Based on job role. Good incentives. Reward given on finishing the targetTraining provided. Full time and part time job are available. Work from home opportunity is also provided for part time job Time - 12 to 3 pm Contact number or Whatsapp CV - 8910117032

We are seeking a dynamic and customer-focused Relationship Manager to manage client relationships, provide personalized matchmaking services, and achieve assigned business targets. The ideal candidate will be responsible for ensuring high customer satisfaction, driving membership upgrades, maintaining regular client engagement, and supporting clients throughout their matrimony journey.Key ResponsibilitiesClient Relationship ManagementBuild and maintain strong relationships with assigned clients.Understand client preferences, expectations, and partner requirements.Provide personalized matchmaking assistance and recommendations.Conduct regular follow-ups with clients regarding profile activity and match responses.Ensure a high level of customer satisfaction through timely and professional service.Address client concerns, objections, and escalations effectively.Service DeliveryGuide clients on profile enhancement and effective usage of matrimony services.Coordinate introductions and facilitate communication between prospective matches.Monitor client engagement and proactively suggest suitable profiles.Maintain accurate records of client interactions in the CRM system.Ensure service commitments and quality standards are consistently met.Sales & Revenue GenerationAchieve monthly, quarterly, and annual revenue targets.Drive membership renewals, upgrades, and premium service sales.Identify cross-selling and upselling opportunities.Convert leads and inquiries into paid memberships.Maintain target achievement while ensuring a positive customer experience.Performance & ReportingTrack daily activities, conversions, and client interactions.Prepare and submit performance reports to management.Maintain data accuracy and compliance with company policies.Contribute to team goals and participate in performance review meetings.Key Performance Indicators (KPIs)Revenue target achievement.Membership renewal and upgrade conversion rate.Customer satisfaction score.Client retention rate.Number of successful profile engagements/interactions.Follow-up and service quality adherence.Required QualificationsBachelor's degree in Business Administration, Marketing, Communications, or related field.

We are looking for a Back Office Assistant to support our team in the New Market Area. This is a full-time position suitable for candidates with 0 to 3 years of experience. A minimum education level of 10th pass is required.**Key Responsibilities:**- **Data Entry:** Accurately input and update data in our systems, ensuring information is current and accessible.- **Documentation:** Assist in organizing and maintaining files and documentation, helping to keep our records in order and easy to retrieve.- **Communication:** Handle communication with other departments and clients, supporting team members and improving workflow.- **Inventory Management:** Help track office supplies and manage stock levels, ensuring that necessary materials are available when needed.- **Routine Administrative Tasks:** Perform various office tasks such as photocopying, filing, and scanning documents to support daily operations.**Required Skills and Expectations:**Candidates should be detail-oriented and possess good organizational skills. Basic computer skills, including knowledge of Microsoft Office, are essential. Strong communication abilities, both verbal and written, will help in interacting effectively with team members and clients. We expect candidates to work well under pressure and be able to manage time efficiently. A willingness to learn and adapt to new tasks is important, as is the ability to work independently as well as part of a team.

We are looking for a skilled International Travel Sales Executive to join our team in Rajarhat Gopalpur. This role is ideal for a motivated individual with a passion for travel and an ability to connect with clients.As an International Travel Sales Executive, your primary responsibility will be to sell international travel packages to potential customers. You will engage with clients to understand their travel needs, provide personalized recommendations, and assist them in designing their dream vacations. You will also work closely with travel suppliers to negotiate the best rates and ensure quality service.Key responsibilities include:- **Client Engagement:** Build strong relationships with clients by understanding their travel preferences and offering tailored solutions.- **Sales Targets:** Meet and exceed sales targets by proactively seeking out new clients and upselling travel packages.- **Market Research:** Stay updated on global travel trends and competitor offerings to provide clients with relevant information.- **Documentation:** Prepare travel itineraries and ensure all necessary arrangements, such as flights, accommodations, and activities, are organized properly.You should possess excellent communication and interpersonal skills, with a demonstrated ability to sell and negotiate effectively. A strong customer service orientation is essential. Candidates must have at least 1-2 years of sales experience in the travel industry and should hold a graduate degree. This full-time position requires you to work from the office in a collaborative environment.

A Territory Sales In charge (TSI) is responsible for achieving sales targets, ensuring product availability, and managing distribution within an assigned territory. The role focuses on market execution, retailer engagement, and driving overall sales growth.

We are Hiring Sales officerCompany: Sunlion Industries Pvt. Ltd.We are looking for an energetic and motivated Business Development Executive (B2B) to join our growing team.Job Role: Business Development Executive - B2BQualification: Any GraduationExperience: Freshers / Experienced both can applySkills Required:* Good communication & negotiation skills* Ability to build and maintain B2B client relationships* Sales-driven and target-oriented mindsetSalary: Up to 12,000 to 15,000 per month (based on skills & experience)Location: HowrahInterested candidates can apply

In this role as an Office Assistant in Kolkata, you will play a vital part in ensuring our daily office operations run smoothly. **Key Responsibilities:**- **Administrative Support:** Assist in managing daily administrative tasks like filing, scanning documents, and maintaining office supplies to keep the office organized and efficient.- **Communication Handling:** Respond to phone calls and emails, and direct inquiries to the appropriate team members, ensuring clear and timely communication within the office.- **Scheduling:** Help in scheduling meetings and appointments, coordinating calendars, and organizing meeting spaces to maximize productivity.- **Data Entry:** Accurately input and maintain data in company databases and spreadsheets, ensuring that all information is current and correctly recorded.- **Visitor Assistance:** Welcome and assist guests and clients by providing them with necessary information and directing them to the right personnel.**Required Skills and Expectations:**- **Communication Skills:** You should be able to communicate clearly and effectively, both in writing and verbally, to engage with colleagues and clients.- **Organizational Skills:** Strong organizational abilities are essential to manage multiple tasks and maintain an orderly work environment.- **Attention to Detail:** You must show a keen attention to detail to ensure accurate data entry and document management.- **Basic Computer Skills:** A good understanding of Microsoft Office and other office software is required for efficient task execution.- **Team Player:** You should be able to work collaboratively with others and be open to help wherever necessary to ensure team success. This is an excellent opportunity for someone at the beginning of their career or looking for practical office experience.

We are looking for a dedicated Customer Relationship Manager to strengthen our connections with clients in Alampur, Howrah. The ideal candidate will have 4 to 5 years of experience and a passion for enhancing customer satisfaction.Key Responsibilities:- **Client Interaction:** Engage with clients to understand their needs, provide guidance, and solve any issues they may face. This fosters a strong relationship and encourages client loyalty.- **Account Management:** Oversee client accounts, ensuring all services are delivered effectively. Regularly review account performance and identify opportunities for upselling or cross-selling our products or services.- **Feedback Collection:** Actively gather client feedback to understand their satisfaction levels and areas for improvement. This helps us continuously enhance our offerings.- **Reporting:** Prepare regular reports on client interactions and service performance. This information helps management assess relationship strategies and make informed decisions.Required Skills and Expectations:The ideal candidate should possess strong communication and interpersonal skills, enabling effective interactions with clients. Proven problem-solving abilities are essential for addressing client concerns promptly. A keen understanding of customer needs and the ability to analyze feedback to drive improvements are also important. The candidate should be detail-oriented, organized, and capable of managing multiple client accounts simultaneously. A graduate degree is required, and proficiency in using customer relationship software will be an advantage. Female candidates are encouraged to apply for this full-time office-based position.

We are seeking a motivated and experienced Sales Manager to join our team in Durgapur, India. In this role, you will be responsible for driving sales performance and managing a team to achieve revenue targets.As a Sales Manager, your key responsibilities will include:- **Developing Sales Strategies**: Create effective sales plans and strategies to generate leads and boost sales growth in the region.- **Managing Sales Team**: Lead and motivate a team of sales representatives, providing support and training to help them reach their individual and team goals.- **Analyzing Market Trends**: Monitor market activities and competitor performance to identify opportunities for growth and improvement.- **Building Client Relationships**: Cultivate strong relationships with clients and stakeholders to enhance customer satisfaction and drive repeat business.- **Reporting and Metrics**: Track sales performance metrics, analyze data, and prepare reports for management to assess the success of sales strategies.To be successful in this role, you will need a graduate degree and 1 to 5 years of relevant experience in sales management. Strong leadership skills, the ability to motivate a team, and excellent communication are essential. You should be analytical, with a good understanding of market dynamics, and able to adapt strategies to meet changing demands. A passion for sales and a results-driven mindset will help you excel in this position.

As a Relationship Manager, you will be the main point of contact for our clients, ensuring their needs are met and fostering strong, long-lasting relationships. Your role will be crucial in enhancing customer satisfaction and driving business growth.**Key Responsibilities:**- **Client Communication:** Engage with clients regularly to understand their needs and provide support, ensuring open lines of communication to maintain strong relationships.- **Account Management:** Oversee a portfolio of clients, ensuring all aspects of their accounts are managed effectively and efficiently to enhance customer satisfaction.- **Problem Resolution:** Address any client concerns or issues promptly, providing solutions that meet their expectations and ensure a positive experience.- **Reporting:** Prepare regular reports on account activity and performance trends to inform management and identify areas for improvement.- **Collaboration:** Work closely with other teams (sales, marketing, and operations) to provide clients with seamless service and to achieve overall business objectives.**Required Skills and Expectations:**To excel in this role, you should have 1 to 3 years of experience in relationship management or a similar field. Strong communication skills are essential, as you will be interacting with clients daily. You should be adept at problem-solving and possess a customer-centric mindset to enhance client relationships. Familiarity with account management software and a solid understanding of business practices will help you thrive. The ability to work well in a team and adapt to a dynamic work environment is also crucial for success in this role.

We are seeking a dedicated Back Office Assistant to support our operations in Kolkata. The ideal candidate will have 2 to 5 years of experience and a graduate degree, providing essential administrative and operational support.Key Responsibilities:- **Data Management**: Organize and maintain important documents and records, ensuring accurate data entry and retrieval for smooth business operations.- **Communication**: Serve as a point of contact for internal teams. Respond to inquiries and relay information promptly and clearly.- **Report Generation**: Assist in creating and compiling regular reports, ensuring timely completion and accuracy to help in decision-making processes.- **Inventory Management**: Monitor stock levels and assist in placing orders for supplies, helping to maintain operational efficiency.- **Administrative Support**: Perform general office duties such as filing, scheduling meetings, and managing correspondence to ensure the office runs smoothly.Required Skills and Expectations:Candidates should have strong organizational skills and attention to detail. Proficiency in Microsoft Office applications, particularly Excel and Word, is essential. Good communication skills, both written and verbal, are important for interacting with colleagues. A proactive attitude and the ability to work independently as well as part of a team are expected. Candidates should be reliable, flexible, and capable of managing multiple tasks efficiently in a fast-paced environment.

We are looking for a motivated Sales Officer to join our team in Kolkata. This full-time position requires a passionate individual with 1 to 7 years of experience in sales. As a Sales Officer, you will play a vital role in driving our sales efforts and contributing to our business growth.Key Responsibilities:1. **Customer Engagement**: Interact with customers to understand their needs and provide solutions that meet their requirements, ensuring a positive experience.2. **Sales Strategy Implementation**: Execute sales strategies to achieve individual and team targets, helping to expand our market presence and drive revenue.3. **Product Knowledge**: Maintain a deep understanding of our products and services to effectively communicate their value to potential customers.4. **Lead Generation**: Identify and generate new business leads through various channels, including networking, referrals, and market research.5. **Reporting and Analytics**: Keep accurate records of sales activities, client feedback, and sales performance, contributing to regular reports for management review.Required Skills and Expectations:Candidates should have strong communication and interpersonal skills to build rapport with customers. A proactive approach to problem-solving and the ability to work collaboratively in a team are essential. Basic computer skills for documentation and reporting are also necessary. A commitment to meeting sales targets and a positive attitude towards learning and development are expected. A 12th-grade education is the minimum requirement for this role.

We are looking for an enthusiastic Airport Guest Relationship Executive to join our team in Kolkata. This entry-level position is perfect for individuals who enjoy interacting with people and ensuring guests have a pleasant experience at the airport.The key responsibilities include:- **Guest Assistance**: Provide exceptional support to guests by addressing inquiries, offering information about services, and guiding them through airport facilities.- **Check-In Support**: Assist guests during check-in processes to ensure a smooth and efficient experience.- **Issue Resolution**: Actively listen to guest concerns and work to resolve any issues related to their travel experience promptly and professionally.- **Information Dissemination**: Keep guests informed about flight schedules, boarding procedures, and airport amenities to enhance their travel experience.- **Feedback Collection**: Gather feedback from guests to understand their needs better and assist in improving service delivery.To succeed in this role, candidates should possess strong communication skills, a friendly demeanor, and the ability to work well in a fast-paced environment. Attention to detail is crucial, as well as the ability to stay calm under pressure. Being a team player with a positive attitude will be essential for collaborating effectively with colleagues. Previous experience is not required, making this an excellent opportunity for those eager to start their career in the hospitality industry. Applicants must have completed at least the 10th grade.

Job SummaryWe are looking for an experienced and dynamic Sales Manager to drive business growth for Fire Alarm and PA/VA (Public Address & Voice Alarm) systems across the Eastern Region. The candidate will be responsible for developing new business opportunities, managing key accounts, and achieving sales targets in verticals such as commercial buildings, industrial projects, infrastructure, healthcare, hospitality, and government sectors.Key ResponsibilitiesDevelop and execute sales strategies for Fire Alarm and PA/VA solutions in the Eastern Region.Identify and generate new business opportunities through consultants, system integrators, contractors, and end users.Manage existing client relationships and ensure customer satisfaction.Prepare techno-commercial proposals, presentations, and project quotations.Coordinate with OEMs, design, and technical teams for project specifications and approvals.Achieve monthly and annual sales targets.Track market trends, competitor activities, and upcoming projects.Conduct product presentations and training sessions for channel partners and customers.Support project execution teams for smooth handover and customer coordination.Desired Candidate ProfileBachelor

Were Hiring Sales officerCompany: Sunlion Industries Pvt. Ltd.We are looking for an energetic and motivated Business Development Executive (B2B) to join our growing team. Job Role: Business Development Executive B2B Qualification: Any Graduation Experience: Freshers / Experienced both can apply Skills Required:* Good communication & negotiation skills* Ability to build and maintain B2B client relationships* Sales-driven and target-oriented mindset Salary: Up to 18,000 per month (based on skills & experience) Location: Howrah & hooghly Interested candidates can apply by: Email: sunlion.industries.official@gmail.com WhatsApp & Call : 7781838168

As an Airport Guest Relationship Executive, you will play a vital role in creating memorable experiences for travelers at Kolkata Airport. You will assist guests with their needs and ensure smooth operations to enhance their journey.Key Responsibilities:- **Guest Assistance**: Greet and assist passengers, addressing their queries and concerns with a friendly demeanor.- **Information Provider**: Offer timely information regarding flight schedules, boarding gates, and airport facilities to ensure that guests feel informed and comfortable.- **Problem Resolution**: Actively listen to guest complaints or issues and work towards effective solutions while maintaining a positive attitude.- **Coordination with Staff**: Collaborate with various airport staff and departments to ensure seamless guest experiences, including transportation, security, and baggage handling.- **Feedback Collection**: Gather feedback from passengers to improve services and pass valuable insights to management.Required Skills and Expectations:Candidates should have effective communication skills in both English and the local language, along with a friendly and approachable personality. A strong sense of customer service is crucial, as is the ability to remain calm under pressure. Candidates should be punctual, reliable, and able to work in a fast-paced environment. A high school diploma (10th pass) is required, and previous experience is not mandatory but will be considered an advantage. Enthusiasm and a willingness to learn are essential for success in this role.

We are looking for a dedicated Customer Service Manager to join our team in Kolkata. In this role, you will be responsible for overseeing customer service operations and ensuring customer satisfaction through effective communication and problem-solving.Key Responsibilities:- **Supervise Customer Service Team**: Lead and manage a team of customer service representatives to ensure they deliver high-quality support to customers.- **Handle Customer Inquiries**: Address customer questions and complaints promptly, providing clear solutions to enhance their experience.- **Monitor Service Quality**: Assess team performance and service quality, implementing improvements where necessary to meet company standards.- **Train Team Members**: Conduct training sessions for new hires and ongoing training for existing staff to improve their skills and knowledge.- **Gather Customer Feedback**: Collect and analyze feedback from customers to identify areas for improvement in service delivery.Required Skills and Expectations:- **Communication Skills**: You must have strong verbal and written communication abilities, enabling you to interact effectively with customers and your team.- **Problem-Solving Skills**: Being able to quickly identify issues and come up with suitable solutions is crucial in this role.- **Team Leadership**: A positive attitude towards leading and motivating a team will help foster a supportive work environment.- **Customer-Centric Mindset**: You should be dedicated to providing excellent service and ensuring customer satisfaction at all times.- **Basic Computer Proficiency**: Familiarity with basic computer applications is necessary for managing customer records and communications.

We have vacant of 19 Airport Guest Relationship Executive Jobs in Kolkata, Kolkata South, Kolkata, Behala, Kolkata, Barasat Kolkata, Nadia, Uttar Dinajpur, Dakshin Dinajpur, Darjeeling, Howrah, Hooghly, for Freshers Educational Qualification : 12th Pass, 10th Pass, I.T.I., Bachelor of Hotel Management, B.Tech, Other Bachelor Degree Skill Customer Relationship, Airline Operations, Airport Operation, Customer Service, Customer Support, Ground Staff Activities, Guest Handling, Passenger Handling, Ground Operation, Airline Customer Service, Ground Management, Good Communication Skills etc.

We are seeking a motivated Airline Manager to oversee daily airport operations in Purulia, India. This entry-level position is perfect for someone looking to start a career in the aviation industry.Key Responsibilities:- **Supervise Staff:** Manage a team of airport personnel to ensure smooth operations and provide excellent customer service.- **Coordinate Flights:** Work closely with flight crews, maintenance, and ground services to ensure timely and efficient flight schedules.- **Handle Customer Issues:** Address passenger concerns or complaints effectively and promptly to enhance customer satisfaction.- **Ensure Safety Regulations:** Monitor compliance with safety standards and regulations to maintain a secure environment for passengers and staff.- **Prepare Reports:** Maintain records of flight operations, employee performance, and customer feedback to improve services.Required Skills and Expectations:Candidates should have a strong interest in the airline industry and be willing to learn. Effective communication skills are essential, as you will interact with various teams and passengers. Problem-solving abilities are important for handling customer issues. You should possess basic computer skills and the ability to work in a fast-paced environment. A strong sense of responsibility and attention to detail is crucial for maintaining safety and operational standards. This role is full-time, requiring you to work from the office in Purulia. Make sure you have completed at least 10th grade to apply.

As an Airport Guest Relationship Executive, you will be the first point of contact for guests arriving at the airport, ensuring they have a pleasant experience. Your main responsibilities will include:- **Welcoming Guests:** Greet arriving passengers warmly and guide them through the airport process, helping them feel comfortable and valued.- **Providing Information:** Offer clear and accurate information about flights, airport services, and local attractions to enhance guest experiences.- **Assisting with Check-In:** Support guests with the check-in process, answering any queries they may have and ensuring timely boarding assistance.- **Handling Complaints:** Actively listen to guests' concerns and complaints, providing solutions or escalating issues to management when necessary.- **Coordinating with Teams:** Work closely with other airport staff, including security and ground crew, to ensure a smooth flow of operations and guest services.- **Maintaining Cleanliness:** Ensure that your work area is clean and organized to create a professional environment for guests.To be successful in this role, you should have strong communication skills and a friendly demeanor. Previous experience is not required, but you should be eager to learn and adapt to a fast-paced environment. A minimum education of 10th grade is required. Additionally, you should be able to work flexible hours, including weekends and holidays. A positive attitude and a great willingness to help guests are essential for this position.

We are hiring for field sales executive position . Fresher can apply. Experience can also be welcomed. Candidates must carry an updated CV, Aadhar card, Pan Card , Class 12 result, Graduation certificate, cancel cheque