Customer Relationship Manager Job Vacancies in West Bengal

We are looking for a motivated and friendly Customer Service Associate to join our team in Kolkata. This entry-level position is ideal for freshers who have completed their 12th grade and are eager to start a career in customer service.Key Responsibilities:1. **Customer Support**: Assist customers by answering their queries via phone, email, or chat. You will be the first point of contact, so a helpful attitude is crucial.2. **Issue Resolution**: Identify customer issues and provide appropriate solutions. You will need to listen carefully and resolve problems effectively to ensure customer satisfaction.3. **Product Knowledge**: Learn about the products and services offered. Understanding what we provide will help you answer questions and guide customers.4. **Feedback Collection**: Gather feedback from customers and share it with the team. This information helps us improve our services and enhance the customer experience.5. **Team Collaboration**: Work closely with your colleagues to ensure a smooth operation. Good communication and teamwork skills are essential for success in this role.Required Skills and Expectations:Candidates must be good communicators with a positive attitude and patience when dealing with customers. A basic understanding of computers and the ability to learn quickly are important. You should also be willing to work full time in the office environment and adapt to the fast-paced nature of our customer service operations.

As an Airport Guest Relationship Executive, you will play a vital role in creating memorable experiences for travelers at Kolkata Airport. You will assist guests with their needs and ensure smooth operations to enhance their journey.Key Responsibilities:- **Guest Assistance**: Greet and assist passengers, addressing their queries and concerns with a friendly demeanor.- **Information Provider**: Offer timely information regarding flight schedules, boarding gates, and airport facilities to ensure that guests feel informed and comfortable.- **Problem Resolution**: Actively listen to guest complaints or issues and work towards effective solutions while maintaining a positive attitude.- **Coordination with Staff**: Collaborate with various airport staff and departments to ensure seamless guest experiences, including transportation, security, and baggage handling.- **Feedback Collection**: Gather feedback from passengers to improve services and pass valuable insights to management.Required Skills and Expectations:Candidates should have effective communication skills in both English and the local language, along with a friendly and approachable personality. A strong sense of customer service is crucial, as is the ability to remain calm under pressure. Candidates should be punctual, reliable, and able to work in a fast-paced environment. A high school diploma (10th pass) is required, and previous experience is not mandatory but will be considered an advantage. Enthusiasm and a willingness to learn are essential for success in this role.

Name: Branch Manager (Broking) - Inorganic Job Role: Head of Branch / UnitDepartment: Sales ; Location: KolkataYears of Experience: 8-10 yearsJob Description / Key Responsibilities: Acquire new direct clients either through contacts, reference or any other source - (min 5 KYCs per month). Responsible for revenue generation / brokerage for the branch- (3x min). Responsible to achieve the team target and manage profitability of the branch. Using internal research calls to generate brokerage. Managing a team of relationship managers, dealers and back office-Will be responsible for achieving brokerage productivity per RM. Channel Partner: Acquire channel partner relationship in the assigned territory. Training & Hand holding of partners. Ensure compliance with all regulatory requirements and company policies. Responsible for all Branch operations, IT, compliance & Risk related issues in the Branch. Provide regular updates to the immediate superior as and when required. Error-free trade execution, resolving queries and providing solutions in a timely manner. Cross selling of third-party products - MF, NCD, PMS, AIF, etc. Providing post sales services to clients.Minimum Educational Requirement: Minimum Graduate in any discipline, Post Graduate preferredKey Result Area (KRA):RevenueDealing DeskDocumentationRegulatory RequirementCustomer ServiceKey Performance Indicators(KPI):Revenue Target achieved100% error free dealingUp-to-date with documentation100% ethical selling Zero Customer complaintsOrganization- based Competencies:Data DrivenSense of OwnershipTeam PlayerQuality of OutputFinancial AcumenTechnical Competencies:Business AcumenAnalytical SkillsProduct KnowledgeRegulatory KnowledgeStock Market KnowledgeBehaviour-based Competencies:Communication skillsPeople ManagementCustomer Service

As an Airport Guest Relationship Executive in Kolkata, you will play a vital role in creating positive experiences for travelers. Your main focus will be on assisting guests with their needs at the airport.**Key Responsibilities:**- **Welcoming Guests:** Greet passengers warmly upon their arrival and ensure they feel valued and cared for.- **Providing Information:** Offer accurate information about flights, airport services, and local attractions to help guests navigate the airport.- **Handling Queries:** Address guest questions and concerns promptly, ensuring a swift resolution to any issues they may face.- **Assisting with Check-ins:** Support passengers during the check-in process, providing guidance and ensuring they have all necessary documents.- **Coordinating Services:** Work closely with various airport services like baggage handling and customs to ensure smooth operations for guests.- **Building Relationships:** Foster positive relationships with travelers to encourage repeat visits and enhance airport reputation.**Required Skills and Expectations:**Ideal candidates should possess excellent communication and interpersonal skills, making them approachable and friendly. A good understanding of customer service principles is essential. You should be able to work in a fast-paced environment, handle stressful situations calmly, and maintain a professional demeanor at all times.Candidates must have a minimum of a 12th-grade education, and while no prior experience is necessary, a willingness to learn and adapt is crucial. Being detail-oriented and capable of multitasking will help you succeed in this role.

We are looking for a dedicated Customer Service Manager to join our team in Kolkata. In this role, you will be responsible for overseeing customer service operations and ensuring customer satisfaction through effective communication and problem-solving.Key Responsibilities:- **Supervise Customer Service Team**: Lead and manage a team of customer service representatives to ensure they deliver high-quality support to customers.- **Handle Customer Inquiries**: Address customer questions and complaints promptly, providing clear solutions to enhance their experience.- **Monitor Service Quality**: Assess team performance and service quality, implementing improvements where necessary to meet company standards.- **Train Team Members**: Conduct training sessions for new hires and ongoing training for existing staff to improve their skills and knowledge.- **Gather Customer Feedback**: Collect and analyze feedback from customers to identify areas for improvement in service delivery.Required Skills and Expectations:- **Communication Skills**: You must have strong verbal and written communication abilities, enabling you to interact effectively with customers and your team.- **Problem-Solving Skills**: Being able to quickly identify issues and come up with suitable solutions is crucial in this role.- **Team Leadership**: A positive attitude towards leading and motivating a team will help foster a supportive work environment.- **Customer-Centric Mindset**: You should be dedicated to providing excellent service and ensuring customer satisfaction at all times.- **Basic Computer Proficiency**: Familiarity with basic computer applications is necessary for managing customer records and communications.

We have vacant of 19 Airport Guest Relationship Executive Jobs in Kolkata, Kolkata South, Kolkata, Behala, Kolkata, Barasat Kolkata, Nadia, Uttar Dinajpur, Dakshin Dinajpur, Darjeeling, Howrah, Hooghly, for Freshers Educational Qualification : 12th Pass, 10th Pass, I.T.I., Bachelor of Hotel Management, B.Tech, Other Bachelor Degree Skill Customer Relationship, Airline Operations, Airport Operation, Customer Service, Customer Support, Ground Staff Activities, Guest Handling, Passenger Handling, Ground Operation, Airline Customer Service, Ground Management, Good Communication Skills etc.

As a Cargo Manager, you will be responsible for overseeing the shipment and handling of goods in Kolkata, India. Your key responsibilities will include coordinating logistics, ensuring timely delivery of cargo, managing inventory, and liaising with suppliers and carriers. You will be required to have strong organizational skills, attention to detail, and good communication abilities. A graduate degree is required for this full-time position, and freshers are welcome to apply. The role will be based in an office setting, requiring you to work closely with a team to ensure efficient operations.

ConfidentialHurry up vacancies for Ground staff near airport apply fastConfidential Beldanga, West Bengal via OLX India21 days agoFulltimeNo Degree MentionedApply on OLX IndiaJob descriptionHuge vacancies available for freshers apply fast indigo Airlines near by jobs provide female.Call me for this job golden opportunity for freshers apply fast.Limited company permanent job limited seats for freshers.All India based job provide Apply Fast freshers and experienced candidates call HR.1. Manager. 650002.Supervisor . 420003. Driver . 350004.Helper. 220005. Guard .250006...Report this listingIndigoKolkata Airport Catering Officer Job for Fresher, May 2025Indigo Kolkata, West Bengal via Aviation Dreamer25K a monthFulltimeNo Degree MentionedApply on Aviation DreamerJob descriptionCompany Name Indigo AirlineJob Title Sales Operations CoordinatorJob Location Kolkata, West Bengal, IndiaLast Date Of Application May 2025Interview Location Kolkata, West Bengal, IndiaApplication Process OnlineJob DescriptionsWork closely with various employees of other departments in the same organization.Implement innovative strategies for Operational efficiency, cost control & minimize wastage of food and beverages.Monitor the performance of the Catering Unit assigned to ensure efficiency in operations and meeting the desired targets.Maintain Log books and various other reports viz: books of account. Menu planning, indenting and purchasing, Uplifts and Off Loads.Build and maintain relations with the Catering Unit.Implement marketing plans made by the organization for augmenting the business volume by enhancing brand visibility and implementing business plans/strategies for maximizing profitability & revenue generation.Achieve increased sales and maximize profit in assigned territory.Interact with the Crew / Ground Staff to gather feedback regarding the products/utilities provided.Progress study of various agendas like Food Cost Charts, Cyclic Menus, Breakage Reports, etc

VistaraVistara Career Cabin Crew at Kolkata in May 2025Vistara Kolkata, West Bengal via Aviation Dreamer55K a monthFulltimeNo Degree MentionedApply on Aviation DreamerJob descriptionCompany Name Indigo Job Title Ground staff Job Location KolkataWalk-in Date May 2025Job DescriptionsWelcome passengers on board and direct them to your seats.Inform passengers of the aircraft safety procedures and ensure that all hand luggage is safely stored away.Including the safety of the safety device and the safety checks, the flight is ...Report this listingAviation DreamerGround Staff Job in Kolkata Airport [Cargo Agent] May 2025Aviation Dreamer Kolkata, West Bengal via Aviation DreamerFulltimeNo Degree MentionedApply on Aviation DreamerJob descriptionCompany Name IndigoJob Title Cargo Agent [Ground Staff]Job Location Kolkata, West Bengal, IndiaLast Date Of Application NAApplication Process OnlineJob DescriptionsCargo shipment handling.Conduct cargo operations in accordance with applicable regulations and standards as laid down in this manual.Ensure proper packing, marking and weight is there on the packet/AWB before acceptance.Ensure cargo is properly manifested as per sales planning.Ensure cargo is dispatched from warehouse properly with all relevant documents.Ensure proper documentation and reports are generated.Ensure proper segregation/ trolley make up are done for flights.Ensure cargo is properly loaded/un-loaded from aircrafts.Ensure proper messages are forwarded to various destinations of location of cargo and documents etc.Ensure incoming cargo is properly segregated and delivered to consignee and ensure proper messages are send of discrepancy if any.Ensure all relevant daily maintenance function of equipments is carried out.Liaison with customs/AAI/CUT Operator and ensure all Govt. Regulations of Customs/AAI/CUT Operator are met.Ensure issuance of carting orders for export cargo and delivery orders addressed to CustomsEnsure that proper booking and reservations for shipments are done on the computerEnsure verification and acceptance of Cargo and rate/ volume are checkedEnsure that Cargo Agents issue correct Airway billsUndertake issuance of Airway bill on behalf of assigned ProductPrepare and execute customs paperwork on behalf of assigned Product, if need beSupervise functions performed by the Ground handling staff on the rampSupervise the work of the loaders and ensure that delegated work is performed in the prescribed manner.Ensure that the Ground support equipments are properly maintained and are meeting the safety standards. Also all assets are kept clean and are in serviceable condition.Ensure that all safety / security and SOPs with regard to Cargo operations are taken care of.Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.