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Customer Service Manager Job Vacancies in West Bengal

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Customer Service Manager - Full Time - Freshers

Economical Research and Management Pvt.Ltd.

  • Fresher
  • 4.3 Lac/Yr
  • Around Kolkata
Data Analysis Product Verification Computer Application Customer Relationship Customer Service Customer Support
We are looking for a dedicated Customer Service Officer to join our team in Kolkata. This full-time position is perfect for freshers who have completed their 12th grade and are eager to start their career in customer service.**Key Responsibilities:**- **Answer Customer Inquiries:** Handle phone calls and responses to emails from customers, providing accurate information and support.- **Resolve Complaints:** Address customer complaints promptly and effectively, ensuring a positive experience while finding solutions to their issues.- **Maintain Customer Records:** Keep accurate records of customer interactions and transactions to ensure efficient service and follow-up.- **Provide Product Information:** Offer detailed information about products and services to help customers make informed purchasing decisions.- **Collaborate with Teams:** Work closely with other departments to ensure customer feedback and issues are communicated effectively for continuous improvement.**Required Skills and Expectations:**- Strong communication skills are essential to clearly convey information to customers and understand their needs.- A positive attitude is important; being friendly and approachable helps create a welcoming environment for customers.- Basic computer skills are necessary to manage customer data and perform other administrative tasks.- The ability to work in a team is crucial, as the role involves collaboration with colleagues to deliver excellent service.- Freshers should be willing to learn and adapt to the companys processes and customer service protocols.
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  • 0 - 2 yrs
  • 8.0 Lac/Yr
  • Kolkata
Aviation Cargo Handling Airport Cargo Airport Ticketing Airline Operations Basic Computer Skills Hospitality Personality Development Customer Service Aviation Security Ground Staff Activities Airport Operation Air Ticketing Air Freight Ground Handling Air Traffic Control Airline Customer Service Good Communication Skills Ground Manager Airport Supervisor Passenger Support Staff Management Customer Manager Problem Solving Ground Operation Air Cargo
As an Airport Guest Relationship Executive, you will play a vital role in ensuring a positive experience for travelers at the airport. Your primary responsibility will be to assist guests, answer their queries, and help them navigate the airport environment smoothly.**Key Responsibilities:**- **Guest Assistance:** Provide support to guests by answering questions, guiding them to various airport facilities, and ensuring their needs are met.- **Check-In Support:** Assist guests during the check-in process, helping them with procedures and ensuring a hassle-free experience.- **Handling Complaints:** Address any concerns or complaints from guests promptly and professionally, ensuring they feel heard and valued.- **Information Dissemination:** Share important information about flight schedules, boarding gates, and any other relevant updates to keep guests informed.- **Feedback Collection:** Gather feedback from guests about their experiences at the airport, which will help improve services.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal communication is essential to interact effectively with guests and provide clear information.- **Customer Service Orientation:** A genuine desire to help others and maintain a friendly attitude throughout the interaction with guests is necessary.- **Problem-Solving Abilities:** Ability to think quickly and offer solutions to any challenges faced by guests during their journey.- **Team Player:** Willingness to work collaboratively with fellow staff members to ensure efficient airport operations.- **Basic Computer Knowledge:** Familiarity with basic computer systems and software to assist in various tasks is required. This position is suitable for individuals who are enthusiastic and passionate about providing excellent customer service in a dynamic environment.
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Operations Assistant - Kolkata

Uniflex Packaging Industries Pvt. Ltd.

  • 2 yrs
  • 1.8 Lac/Yr
  • Kolkata
Multitasking Project Coordination Customer Service Microsoft Office Inventory Management
We are looking for an Operations Assistant to help support our daily business activities in Kolkata. This is a full-time position suitable for male candidates with a minimum educational qualification of 12th pass and no prior experience is required.**Key Responsibilities:**- **Support Daily Operations:** Assist in various tasks that keep the office running smoothly, such as maintaining inventory and organizing supplies.- **Data Entry and Documentation:** Enter and manage data in spreadsheets and documents, ensuring information is accurate and up to date.- **Communication:** Respond to emails and calls in a professional manner, addressing inquiries or routing them to the appropriate team member.- **Schedule Management:** Help organize meetings and appointments, ensuring all necessary materials are prepared in advance.- **Reporting:** Prepare basic reports as required by the management, summarizing operational activities or data.Required skills and expectations include:- **Attention to Detail:** Must be meticulous with tasks and ensure accuracy in documentation and data.- **Basic Computer Skills:** Familiarity with common software applications like Microsoft Office is essential for data entry and report generation.- **Good Communication Skills:** Ability to communicate clearly and effectively in both written and verbal forms is important for collaboration.- **Team Player:** Willingness to work closely with others in a team environment and support various departments as needed.- **Adaptability:** Must be flexible and willing to learn new tasks or adapt to changing priorities in a fast-paced office setting.
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Telecaller Fresher

SNS Infotech

  • 0 - 1 yrs
  • Ashram Para Siliguri
Lead Generation Database Management Customer Relationship Service & Renewals
We are looking for an energetic and persuasive Tele Calling Executive to support our IT hardware and services business. As the first point of contact for many of our prospective business clients, you will play a crucial role in driving our growth. Your primary mission will be to generate qualified B2B leads, schedule meetings for our Project Sales team, and drive renewals for IT service contracts.
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  • 0 - 1 yrs
  • 6.5 Lac/Yr
  • Durgapur
Calm Under Pressure Cultural Awareness Empathy Listening Skills Multitasking Problem-solving Product Knowledge Resilience Sales Skills Teamwork Time Management Customer Service Conflict Resolution Language Skills Computer Skills Attention to Detail Communication Patience Adaptability Organizational Skills
We are looking for a dedicated Airline Customer Service Executive located in Durgapur, India. This role is ideal for candidates with little to no experience, making it perfect for recent school graduates. You will help customers with their travel needs and ensure their journey is pleasant.Key Responsibilities:- **Customer Assistance:** Greet and assist customers in-person or via phone, providing information about flights, ticket bookings, and travel policies.- **Problem Resolution:** Address customer queries and complaints effectively, ensuring a positive experience by resolving issues swiftly.- **Booking Support:** Help customers with flight bookings and changes, providing guidance on schedules, prices, and available options.- **Documentation:** Ensure all customer information is recorded accurately, maintaining up-to-date records for reference and compliance.- **Team Collaboration:** Work closely with other team members to ensure seamless service delivery and share information regarding customer needs.Required Skills and Expectations:Successful candidates should have excellent communication skills to interact positively with customers. A friendly and approachable demeanor is essential to create trust and ensure a welcoming environment. Basic computer skills are necessary for handling bookings and maintaining records. Candidates should be detail-oriented and able to manage time effectively to handle inquiries and tasks efficiently. A commitment to providing exceptional service is crucial for success in this role.
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  • Fresher
  • Howrah
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Customer Management Customer Communication Call Center
As a Customer Care Executive, you will play a crucial role in assisting our customers and ensuring their satisfaction. This is a full-time remote position, ideal for individuals looking to start their careers.**Key Responsibilities:**- **Answer Customer Inquiries:** Respond to customer queries via phone, email, or chat promptly and professionally to provide clear and accurate information.- **Resolve Issues:** Identify and resolve customer complaints or issues effectively, ensuring a positive experience and maintaining customer loyalty.- **Document Interactions:** Keep detailed records of customer interactions and transactions using our customer management systems to track and follow up on issues.- **Provide Product Information:** Share product details, features, and benefits to help customers make informed purchasing decisions.- **Follow Up with Customers:** Reach out to customers after issue resolution to confirm satisfaction and gather feedback for improving service quality.**Required Skills and Expectations:**The ideal candidate should have a good command of the English language, both written and spoken. You must be comfortable using computers and familiar with basic software applications. Strong communication skills are essential to engage effectively with customers. A problem-solving mindset will help you address customer concerns efficiently. As a fresh graduate, a positive attitude and eagerness to learn are crucial traits. Additionally, self-motivation and discipline are important since this is a work-from-home role.
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  • 0 - 2 yrs
  • 5.0 Lac/Yr
  • Siliguri
Audit Preparation Compliance Monitoring Decision Making Operations Management Project Management Quality Assurance Reporting Skills Team Leadership Training and Development Sales Support Data Analysis Risk Management Customer Service Regulatory Compliance Vendor Management Budgeting Problem Solving Financial Analysis Inventory Management Process Improvement
Branch Operations Executive - Axis Bank Job RoleA Branch Operations Executive (BOE) at Axis Bank is responsible for ensuring smooth day-to-day branch operations while delivering excellent customer service and maintaining compliance with banking regulations.Key ResponsibilitiesHandle customer account opening, KYC verification, and account maintenance.Process cash and non-cash transactions (cheque clearing, NEFT, RTGS, IMPS, DD, etc.).Assist customers with debit cards, cheque books, internet banking, and mobile banking services.Ensure accurate documentation and compliance with RBI and bank policies.Maintain branch records, reports, and operational registers.Resolve customer queries and provide prompt service.Support branch audits and operational risk management.Coordinate with branch staff to ensure smooth daily operations.EligibilityGraduate in any discipline (Freshers can apply).Good communication and customer service skills.Basic knowledge of banking operations and MS Office.Attention to detail and accuracy in documentation.
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  • 0 - 1 yrs
  • 3.8 Lac/Yr
  • Barabazar
Data Management Microsoft Office Customer Service Receptionist Activities Interpersonal Skills Problem Solving Telephone Handling Convincing Power Administrative Skills Coordination Skills Written Communication Front Desk Office Work Presentable Basic Computer Skills
Job descriptionMaking and answering phone callsArranging appointments for CustomersCoordinating with back-office to offer support to Admin staff.Requirements:Good communication skillsFluent in English and Bengali - written and spokenBasic knowledge of computers0-2 years experience in the healthcare sector preferredRole: Front OfficeInterview Details: To get the interview details candidates have to send the Updated Resume by WhatsApp in this number (9433816131)
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  • Fresher
  • 0.9 Lac/Yr
  • Female
  • Kolkata
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Customer Management Customer Communication Call Center Inbound Process Inbound Calls
We are looking for a dedicated Customer Care Executive to join our team. This is a full-time position that will allow you to work from home, making it ideal for freshers who have completed their 12th grade education. Female candidates are encouraged to apply.**Key Responsibilities:**- Responding to Customer Inquiries: You will handle incoming calls, chats, and emails from customers, answering their questions and providing information about our products and services.- Resolving Customer Issues: You will assist customers in resolving complaints or problems related to their orders, ensuring a positive experience for each customer.- Maintaining Customer Records: You will keep accurate and detailed records of customer interactions, noting any issues or feedback to help improve our services.- Providing Product Knowledge: You will stay informed about our products and services so you can give customers the most accurate information and support.- Collaborating with Team Members: You will work with other team members to share information and solve complex issues to enhance customer satisfaction.**Required Skills and Expectations:**Candidates should have excellent communication skills in English, both spoken and written. A pleasant and friendly demeanor is essential for interacting with customers. You should be patient and able to work under pressure, as well as demonstrate problem-solving abilities. Basic computer skills and familiarity with customer service software are also important. Being a team player and being adaptable to changing situations will help you succeed in this role.
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  • 5 - 10 yrs
  • 8.5 Lac/Yr
  • Kolkata
Project Planning Project Execution Customer Management Service Delivery Team Handling Utility Maintenance
We are seeking a skilled Project Manager to oversee our projects in Kolkata, India. This full-time position is ideal for candidates with 5 to 10 years of experience in project management and holds a graduate degree. Key Responsibilities:1. **Project Planning**: Develop clear project plans that outline tasks, timelines, and resource allocations to ensure projects are completed on time and within budget.2. **Team Coordination**: Collaborate with different teams to ensure everyone understands their roles and responsibilities, fostering a productive and positive work environment.3. **Progress Tracking**: Monitor project progress through regular check-ins and reports, identifying any issues early and implementing solutions to keep the project on track.4. **Stakeholder Communication**: Maintain open lines of communication with stakeholders, providing updates and addressing any concerns they may have throughout the project lifecycle.5. **Quality Assurance**: Ensure that all project deliverables meet the required standards and specifications, making adjustments as necessary to achieve desired outcomes.6. **Risk Management**: Identify potential project risks and develop mitigation strategies to handle any unexpected challenges that may arise.Required Skills and Expectations:The ideal candidate should have strong leadership skills, the ability to multitask and prioritize effectively, and excellent communication skills. A proactive attitude toward problem-solving, along with proficiency in project management tools and software, is essential. Candidates should also demonstrate a strong ability to work collaboratively within a team-driven environment.
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  • 1 - 6 yrs
  • 2.5 Lac/Yr
  • Kolkata
Customer Relationship Customer Service
We are seeking a dynamic and customer-focused Relationship Manager to manage client relationships, provide personalized matchmaking services, and achieve assigned business targets. The ideal candidate will be responsible for ensuring high customer satisfaction, driving membership upgrades, maintaining regular client engagement, and supporting clients throughout their matrimony journey.Key ResponsibilitiesClient Relationship ManagementBuild and maintain strong relationships with assigned clients.Understand client preferences, expectations, and partner requirements.Provide personalized matchmaking assistance and recommendations.Conduct regular follow-ups with clients regarding profile activity and match responses.Ensure a high level of customer satisfaction through timely and professional service.Address client concerns, objections, and escalations effectively.Service DeliveryGuide clients on profile enhancement and effective usage of matrimony services.Coordinate introductions and facilitate communication between prospective matches.Monitor client engagement and proactively suggest suitable profiles.Maintain accurate records of client interactions in the CRM system.Ensure service commitments and quality standards are consistently met.Sales & Revenue GenerationAchieve monthly, quarterly, and annual revenue targets.Drive membership renewals, upgrades, and premium service sales.Identify cross-selling and upselling opportunities.Convert leads and inquiries into paid memberships.Maintain target achievement while ensuring a positive customer experience.Performance & ReportingTrack daily activities, conversions, and client interactions.Prepare and submit performance reports to management.Maintain data accuracy and compliance with company policies.Contribute to team goals and participate in performance review meetings.Key Performance Indicators (KPIs)Revenue target achievement.Membership renewal and upgrade conversion rate.Customer satisfaction score.Client retention rate.Number of successful profile engagements/interactions.Follow-up and service quality adherence.Required QualificationsBachelor's degree in Business Administration, Marketing, Communications, or related field.
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  • 1 - 2 yrs
  • 1.8 Lac/Yr
  • Rajarhat Gopalpur North 24 Parganas
Sales Techniques Travel Industry Knowledge Problem-Solving Multitasking Abilities Teamwork Customer Service Client Relationship Management
We are looking for a skilled International Travel Sales Executive to join our team in Rajarhat Gopalpur. This role is ideal for a motivated individual with a passion for travel and an ability to connect with clients.As an International Travel Sales Executive, your primary responsibility will be to sell international travel packages to potential customers. You will engage with clients to understand their travel needs, provide personalized recommendations, and assist them in designing their dream vacations. You will also work closely with travel suppliers to negotiate the best rates and ensure quality service.Key responsibilities include:- **Client Engagement:** Build strong relationships with clients by understanding their travel preferences and offering tailored solutions.- **Sales Targets:** Meet and exceed sales targets by proactively seeking out new clients and upselling travel packages.- **Market Research:** Stay updated on global travel trends and competitor offerings to provide clients with relevant information.- **Documentation:** Prepare travel itineraries and ensure all necessary arrangements, such as flights, accommodations, and activities, are organized properly.You should possess excellent communication and interpersonal skills, with a demonstrated ability to sell and negotiate effectively. A strong customer service orientation is essential. Candidates must have at least 1-2 years of sales experience in the travel industry and should hold a graduate degree. This full-time position requires you to work from the office in a collaborative environment.
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  • 0 - 1 yrs
  • 3.0 Lac/Yr
  • Kolkata
Call Handling Product Knowledge Phone Banking Customer Service Problem Solving
As a Phone Banking Officer, you will play a crucial role in providing exceptional customer service through phone interactions. You will assist customers with their banking needs while ensuring all processes adhere to company policies.**Key Responsibilities:**- **Customer Support:** Handle incoming calls from customers, addressing their inquiries and providing solutions to banking-related issues in a courteous and professional manner.- **Account Management:** Assist customers with account-related requests such as balance inquiries, transaction details, and setting up new services, maintaining accuracy in all interactions.- **Product Promotion:** Inform customers about various bank products and services, encouraging them to take advantage of offerings that suit their needs.- **Problem Resolution:** Identify and resolve any issues that customers encounter, escalating complex problems to supervisors as necessary while maintaining clear communication.- **Data Entry:** Accurately document customer interactions and update account information in the banking system to ensure records are up to date.**Required Skills and Expectations:**Candidates should have excellent communication skills, allowing them to convey information clearly and effectively. A friendly and welcoming attitude is essential when interacting with customers. Strong listening skills will help you understand customer needs better. Basic computer skills are necessary for data entry and managing customer accounts. You should be detail-oriented and capable of managing multiple tasks simultaneously. A high school diploma (12th pass) is required, and prior experience is a plus, although not mandatory. Being a team player and willing to learn will be key to your success in this role.
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  • Fresher
  • 3.5 Lac/Yr
  • Kalighat Kolkata
Drive Bike Food Delivery Customer Management Service Delivery Good Communication Navigation Skills
Food delivery by pidgeLocation available in - kalighatGuaranteed Fixed Earning (Base Cost)Weekday (Mon-Thu) - Rs 32WeekEnd (Fri-Sun) - Rs 40aranteed Order Surge[8AM-3PM & 7PGuaranteedM-12AM] - Rs 15- 25Any other time - upto Rs 05First Mile Payout distance - Rs 3 / KmLast Mile Payout distance - Rs 10/KmDaily Earning ---insentive500 -------------1001000------------ 3001500-------------5002000-------------7002500-------------10003000-------------1300HR contact - 8777017938 (TL)Vehicle type - bike / cycle / EVApply document - Aadhar card, PAN card , valid mobile numberMonthly salary up to - 20k - 45K
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  • Fresher
  • Paschim Medinipur
Basic Maintenance Cleaning Teamwork Time Management Customer Service Inventory Management Cash Handling
We are looking for a dedicated Service Boy to join our team in Paschim Medinipur. This is a part-time position suitable for freshers who have completed their 10th grade. Key Responsibilities:- **Assisting Customers**: Greet customers warmly and help them with their needs, ensuring they have a pleasant experience.- **Maintain Cleanliness**: Keep the service area tidy by regularly cleaning tables and chairs, ensuring a welcoming environment for customers.- **Serve Food and Beverages**: Deliver food and drinks to customers' tables promptly and accurately, while ensuring high quality in presentation and service.- **Support Kitchen Staff**: Assist the kitchen team by transporting supplies and helping with basic food preparation when necessary.- **Handle Payments**: Take payments from customers quickly and accurately, ensuring all transactions are properly recorded.Required Skills and Expectations:- **Communication Skills**: Ability to speak clearly and engage with customers positively, contributing to a friendly atmosphere.- **Team Player**: Willingness to work alongside colleagues and support each other, creating a cooperative work environment.- **Attention to Detail**: Notice and take care of small details in service, cleanliness, and food presentation for overall customer satisfaction.- **Time Management**: Ability to manage time effectively in a busy environment and prioritize tasks as they arise.- **Basic Knowledge of Hygiene**: Understanding the importance of maintaining hygiene and cleanliness in the service area.
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  • 0 - 1 yrs
  • 7.5 Lac/Yr
  • Kolkata
Airport Operation Customer Service Ground Staff Activities Ground Handling Cargo Handling Airport Ground Handling Airport Cargo Air Cargo Ground Operation Ground Management Airport Ramp Ground Manager
We are seeking a Ground Staff Supervisor in Kolkata, India, to oversee daily operations and ensure smooth functioning at our facility. This entry-level role requires a commitment to teamwork and effective communication.Key Responsibilities:1. **Team Coordination**: Supervise and coordinate ground staff activities to maintain efficiency. Ensure all team members understand their tasks and work together smoothly.2. **Training and Support**: Provide new staff with training on procedures and safety protocols. Offer guidance to improve their performance and ensure adherence to company standards.3. **Monitoring Operations**: Observe daily operations to identify areas for improvement. Ensure that the work environment remains organized, clean, and compliant with safety regulations.4. **Customer Service**: Address customer inquiries and resolve any issues. Maintain a welcoming atmosphere to ensure a positive experience for all visitors.5. **Reporting**: Keep accurate records of daily activities, staff performance, and any incidents that occur. Report these findings to management regularly.Required Skills and Expectations:Candidates should possess excellent communication and interpersonal skills to effectively interact with staff and customers. A high level of organization is needed to manage tasks and ensure operational efficiency. Familiarity with basic safety protocols is essential. A positive attitude and a strong work ethic are expected to foster a cooperative team environment. Prior experience is not required, making this an excellent opportunity for freshers looking to start their careers in a supportive role.
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  • Fresher
  • 3.5 Lac/Yr
  • Kolkata
Good Communication Skills Computer Customer Service
We are looking for a Customer Service Officer to join our team in Kolkata. This is a full-time position ideal for freshers who are looking to start their careers in customer service. If you are friendly, patient, and have a desire to help others, this role is a great fit for you.**Key Responsibilities:**- **Assist Customers:** Provide support to customers by answering their queries through phone, email, or chat. You will be the first point of contact, helping clients with their needs.- **Problem Solving:** Address customer issues and complaints effectively, working to resolve problems quickly and ensuring customer satisfaction.- **Maintain Records:** Keep accurate records of customer interactions and transactions. This helps improve service quality and provides useful information for future reference.- **Collaborate with Teams:** Work closely with other departments to ensure that customer needs are met and that any issues are escalated correctly.- **Feedback Collection:** Gather customer feedback and suggestions to help improve products and services. Your insights are valuable for enhancing the customer experience.**Required Skills and Expectations:**- Strong communication skills: You should be able to speak clearly and write well to communicate effectively with customers.- Patience and empathy: Being understanding and kind when dealing with customer issues is essential.- Basic computer skills: Familiarity with using computers and handling basic software is important for record-keeping and communication.- Team player: Ability to work well within a team and support colleagues when needed.- Time management: You should be able to manage your time efficiently to handle multiple customer inquiries promptly. If you are eager to learn and grow in a customer-focused environment, we encourage you to apply!
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  • 4 - 5 yrs
  • 2.0 Lac/Yr
  • Alampur Howrah
Customer Relationship Customer Service Customer Support MS CRM
We are looking for a dedicated Customer Relationship Manager to strengthen our connections with clients in Alampur, Howrah. The ideal candidate will have 4 to 5 years of experience and a passion for enhancing customer satisfaction.Key Responsibilities:- **Client Interaction:** Engage with clients to understand their needs, provide guidance, and solve any issues they may face. This fosters a strong relationship and encourages client loyalty.- **Account Management:** Oversee client accounts, ensuring all services are delivered effectively. Regularly review account performance and identify opportunities for upselling or cross-selling our products or services.- **Feedback Collection:** Actively gather client feedback to understand their satisfaction levels and areas for improvement. This helps us continuously enhance our offerings.- **Reporting:** Prepare regular reports on client interactions and service performance. This information helps management assess relationship strategies and make informed decisions.Required Skills and Expectations:The ideal candidate should possess strong communication and interpersonal skills, enabling effective interactions with clients. Proven problem-solving abilities are essential for addressing client concerns promptly. A keen understanding of customer needs and the ability to analyze feedback to drive improvements are also important. The candidate should be detail-oriented, organized, and capable of managing multiple client accounts simultaneously. A graduate degree is required, and proficiency in using customer relationship software will be an advantage. Female candidates are encouraged to apply for this full-time office-based position.
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  • 0 - 2 yrs
  • Kolkata
Retail Sales Marketing Communication Team Building Team Management Skills Direct Sales Mentoring Agency Sales Customer Service Life Insurance Insurance Marketing
What You'll DoRecruit and develop sales professionals.Build and lead high-performing teams.Conduct training and mentoring sessions.Drive business growth and market expansion.Ensure compliance with company and IRDAI guidelines.EligibilityGraduate (mandatory).Freshers and experienced candidates can apply.Strong communication skills in English and Hindi.Interest in sales, leadership, and team management.
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  • 0 - 2 yrs
  • 2.3 Lac/Yr
  • Central Kolkata
Basic Computers Good Communication Sales Process Customer Service Customer Relationship Interpersonal Skills Team Management Skills
We are hiringGolden opportunity for seriously candidatesAge - 18 to 30Qualification - HS Location - kolkata Male and female both can applyFreshers can apply Salary - 12.5k to 18.7kTime - 10am to 7pmSend your CV for interview details
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  • Fresher
  • 1.3 Lac/Yr
  • Kolkata
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Customer Management Customer Communication Call Center Domestic BPO
We are looking for enthusiastic and motivated female candidates for the role of Customer Care Executive in Kolkata. This is a full-time, work-from-home opportunity for freshers who have completed their 12th grade.**Key Responsibilities:**- **Respond to Customer Inquiries:** You will answer calls and messages from customers, helping them with their questions and concerns to ensure a positive experience.- **Provide Product Information:** You will share knowledge about our products and services, helping customers make informed decisions based on their needs.- **Resolve Issues:** You will assist in resolving customer complaints or issues efficiently and professionally, ensuring customer satisfaction.- **Document Customer Interactions:** You will keep accurate records of customer interactions and feedback, helping the team improve service processes.- **Follow Up With Customers:** You will proactively reach out to customers to gather feedback and ensure they are satisfied with the service provided.**Required Skills and Expectations:**Candidates should have strong communication skills, both verbal and written, as you will interact with customers regularly. A friendly and patient attitude is essential to handle various customer situations positively. You should be tech-savvy, with a good understanding of computer systems and software. Time management and the ability to work independently are crucial, as this role requires a strong commitment to meet customer needs from home. A basic understanding of customer service principles will be advantageous.
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  • 0 - 1 yrs
  • 6.0 Lac/Yr
  • Kolkata
Airport Supervisor Airline Operations Airport Operation Aviation Problem Solving Customer Manager Staff Management Passenger Support Ground Operation Airline Customer Service Ground Manager Good Communication Skills
As an Airport Manager in Kolkata, you will oversee airport operations, ensuring safety, efficiency, and customer satisfaction. This entry-level role is ideal for someone eager to start their career in the aviation industry.Key Responsibilities:- Manage daily airport operations: You will coordinate various airport activities, ensuring everything runs smoothly from arrivals to departures.- Ensure safety compliance: Your role involves enforcing safety regulations to keep passengers and staff safe at all times.- Oversee customer service: You will handle passenger inquiries and concerns, ensuring a positive travel experience for everyone.- Collaborate with airlines and vendors: Building relationships with airline representatives and service providers will be essential for smooth operations.- Monitor staff performance: You will support and guide airport staff, helping them perform their duties efficiently.Required Skills and Expectations:Candidates should have strong communication skills to interact with staff, passengers, and service providers effectively. Being organized and detail-oriented is crucial for managing multiple tasks and ensuring operations run smoothly. A willingness to learn and adapt to new procedures in a fast-paced environment is important. Since you will work full-time at the office, punctuality and reliability are essential. An educational background of at least 10th pass is required, making this position accessible for entry-level applicants. Enthusiasm for the aviation industry will help you succeed in this role.
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  • 0 - 1 yrs
  • 6.5 Lac/Yr
  • Kolkata
Airport Supervisor Airline Operations Airport Operation Aviation Problem Solving Customer Manager Staff Management Passenger Support Ground Operation Airline Customer Service Ground Manager Good Communication Skills
As an Airport Cargo Loader in Kolkata, you will play a vital role in ensuring that cargo is handled efficiently at the airport. This full-time position is suitable for individuals with little to no experience, making it a great opportunity for recent school graduates.Key Responsibilities:- **Loading Cargo**: You will be responsible for loading cargo onto aircraft, ensuring that all items are securely placed and balanced to comply with safety regulations.- **Unloading Cargo**: After flights arrive, you will unload cargo from the aircraft, ensuring that all items are handled carefully to prevent damage.- **Inspection**: Conduct visual inspections of cargo for any damages. If you identify any issues, you will report them immediately to your supervisor.- **Safety Compliance**: Follow all safety procedures and guidelines while performing your duties to ensure a safe working environment for yourself and your colleagues.- **Documentation**: Assist in maintaining accurate records of cargo movements. This includes tracking incoming and outgoing shipments.Required Skills and Expectations:Candidates must have completed at least their 10th grade. Basic understanding of cargo handling is a plus, but not mandatory as training will be provided. Strong attention to detail is crucial for this role to ensure cargo is loaded and unloaded safely and accurately. Candidates should be physically fit as the job involves lifting and moving heavy items. Good communication skills and the ability to work well in a team are also important for success in this role. Reliability and a positive attitude towards work are expected.
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  • 0 - 1 yrs
  • 7.0 Lac/Yr
  • Kolkata
Budget Management Crisis Management Decision-making Emergency Procedures Flight Operations Performance Evaluation Problem-solving Safety Regulations Team Management Time Management Customer Service Regulatory Compliance Quality Control Leadership Conflict Resolution Resource Allocation Staff Training Attention to Detail Communication Adaptability
We are seeking a dedicated Airline Supervisor to join our team in Kolkata. This entry-level position is ideal for individuals who are passionate about the aviation industry and want to develop their careers in a dynamic environment.Key Responsibilities:1. **Supervise Daily Operations**: Oversee the activities at the airport, ensuring that all tasks are completed efficiently and safely. This includes monitoring check-in processes and boarding procedures.2. **Customer Service Management**: Assist passengers with their inquiries and needs, providing exceptional customer service to enhance their travel experience.3. **Team Coordination**: Work closely with staff members to ensure effective communication and teamwork. This includes briefing the team on daily schedules and tasks.4. **Safety Compliance**: Ensure that all airline procedures comply with safety regulations and protocols, helping to maintain a secure environment for passengers and staff.5. **Problem Resolution**: Address any issues that arise during operations promptly and effectively, including flight delays or passenger complaints.Required Skills and Expectations:Candidates should have a minimum of a 10th-grade education. Strong communication skills are essential, as you will engage with passengers and staff regularly. The ability to work in a fast-paced environment is important, along with problem-solving skills. A friendly and professional demeanor is expected, as you represent the airline and contribute to a positive travel experience for everyone. While prior experience is not required, a willingness to learn and adapt is crucial for success in this role.
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  • Fresher
  • 5.5 Lac/Yr
  • Kolkata
Airport Supervisor Airline Operations Airport Operation Problem Solving Customer Manager Aviation Staff Management Passenger Support Ground Operation Airline Customer Service Ground Manager Good Communication Skills
We are seeking an Airport Manager to oversee the daily operations of our airport facility in Kolkata. This full-time position is ideal for freshers who are eager to start their careers in the aviation sector. Candidates must have completed at least 10th grade and be ready to work from our office.**Key Responsibilities:**- **Supervise Airport Operations:** Ensure all airport activities run smoothly, including check-in, security, and boarding procedures, to provide a safe and efficient environment for passengers.- **Staff Management:** Lead and coordinate a diverse team of employees, including ground staff and security personnel, ensuring they are well-trained and perform their duties effectively.- **Customer Service:** Address any passenger inquiries or complaints promptly and professionally, ensuring a positive experience for all travelers.- **Safety and Security Oversight:** Monitor compliance with safety regulations and security protocols to maintain the highest standards of airport safety.- **Coordination with Airlines:** Communicate regularly with airlines and other stakeholders to manage flight schedules, gate assignments, and overall airport operations.**Required Skills and Expectations:**Candidates should have a strong desire to learn about airport management and operations. Good communication and interpersonal skills are essential for effectively interacting with staff and passengers. Basic problem-solving abilities and a focus on teamwork will help you thrive in this fast-paced environment. Candidates should be detail-oriented and able to adapt to changing situations quickly, ensuring efficient management of airport processes.
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  • Fresher
  • 7.0 Lac/Yr
  • Dumdum Kolkata
Airport Supervisor Airline Operations Airport Operation Problem Solving Customer Manager Staff Management Passenger Support Aviation Ground Operation Airline Customer Service Ground Manager Good Communication Skills
We are looking for an Airport Supervisor to join our team in Dumdum, Kolkata. This full-time position is ideal for freshers who have completed at least their 10th grade education. The Airport Supervisor plays a crucial role in ensuring smooth airport operations and providing excellent service to passengers.Key responsibilities include overseeing daily airport activities, which involves coordinating with various departments to maintain operations efficiently. The supervisor will also manage personnel, ensuring all staff members are performing their tasks effectively and adhering to safety regulations. Another important duty is to assist passengers with inquiries and problems, ensuring they have a pleasant experience at the airport. Additionally, the Airport Supervisor will monitor facility conditions, reporting any maintenance needs to ensure a safe environment. They will also handle any emergencies, following proper protocols to keep passengers and staff safe. To be successful in this role, candidates should have strong communication skills and a friendly disposition. Attention to detail is critical for managing operations and ensuring compliance with safety standards. The ability to work under pressure while maintaining a positive attitude is essential. Candidates should also be adaptable, willing to handle various tasks, and be good team players. Overall, the role demands a proactive approach to problem-solving and a commitment to delivering high-quality service to all airport users.
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  • 0 - 1 yrs
  • 2.8 Lac/Yr
  • Asansol
Aircraft Marshalling Baggage Handling Driving Skills Ground Support Equipment Operation Loading and Unloading Mechanical Aptitude Physical Fitness Problem-solving Ramp Operations Safety Procedures Security Protocols Teamwork Attention to Detail Communication Skills Adaptability Weather Awareness Aircraft Servicing Time Management Customer Service Emergency Response
As a Ramp Service Agent, you will play a crucial role in ensuring smooth aircraft operations. You will be responsible for the various activities that keep the airport ramp area safe and efficient.**Key Responsibilities:**- **Loading and Unloading Luggage:** You will manage the loading and unloading of passenger luggage and cargo from the aircraft, ensuring it is done safely and efficiently.- **Aircraft Preparation:** You will assist in preparing the aircraft for departure, which includes ensuring that the ramp area is clear and all necessary equipment is available.- **Ground Equipment Operation:** You will operate ground support equipment, such as tugs and baggage carts. Proper training will be provided to ensure safety.- **Safety Compliance Checks:** You must conduct regular safety checks in the ramp area to ensure compliance with company and regulatory safety standards.- **Communication with Crew Members:** You will communicate regularly with flight crews and other team members to coordinate operations and report any issues.**Required Skills and Expectations:**- A minimum of a 10th-grade education is required for this role. - You should have strong attention to detail to follow safety protocols and procedures accurately.- Good communication skills are essential, as you will work closely with other team members.- A willingness to work in various weather conditions, as the job can be physically demanding.- No prior experience is necessary, making this a great opportunity for entry-level candidates. Training will be provided to help you succeed in your new role.
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  • 0 - 1 yrs
  • 7.0 Lac/Yr
  • Kolkata
Airport Supervisor Airline Operations Airport Operation Problem Solving Customer Manager Staff Management Passenger Support Ground Operation Airline Customer Service Ground Manager Good Communication Skills Aviation Housekeeping Hospitality Catering
We are looking for a motivated and enthusiastic Hospitality Executive to join our dynamic team in Kolkata. This entry-level position is perfect for anyone who is passionate about providing excellent customer service in the hospitality industry.The key responsibilities include welcoming guests and ensuring they have a pleasant experience. You will assist with check-ins and check-outs, providing information about the services we offer. Handling guest inquiries and resolving any issues promptly is also essential, as is maintaining a clean and organized front desk area. Additionally, you will support the team in managing bookings and payments efficiently.Candidates should possess strong communication and interpersonal skills to interact effectively with guests. A friendly and approachable demeanor is essential to create a welcoming atmosphere. Attention to detail is crucial for ensuring all guest needs are met, and the ability to work well under pressure will help you manage busy periods smoothly. A basic understanding of computer systems is necessary for managing bookings and guest records. You should be adaptable and willing to learn about industry best practices. As a Hospitality Executive, you will also be expected to work collaboratively with your colleagues to ensure high standards of service are maintained at all times. A passion for the hospitality industry and a commitment to customer satisfaction will contribute to your success in this role.
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Airport Manager Fresher

Go Star Aviation

  • 0 - 1 yrs
  • 6.0 Lac/Yr
  • Siliguri
Airport Supervisor Airline Operations Airport Operation Aviation Problem Solving Customer Manager Staff Management Passenger Support Ground Operation Airline Customer Service Ground Manager Good Communication Skills
We are seeking an Airport Supervisor to manage daily operations at our Siliguri location. This entry-level position is ideal for candidates who enjoy working in a fast-paced environment and are ready to help ensure a smooth travel experience for passengers.Key responsibilities include overseeing check-in processes, ensuring that all airline procedures are followed, and maintaining a high level of customer service. Supervisors will also coordinate with staff to ensure that flights are on schedule and manage any issues that arise, providing solutions efficiently.Additionally, the role involves monitoring security processes and ensuring compliance with safety regulations to protect passengers and staff alike. Supervisors will also assist in training new personnel and contribute to team meetings, sharing ideas on improving airport operations and services.Candidates should possess strong communication skills to effectively interact with passengers, staff, and other stakeholders. A good understanding of problem-solving techniques is essential, as supervisors must quickly address challenges that may pertain to flights, customer queries, or operational issues. Attention to detail is crucial to ensure that procedures are accurately followed.Flexibility and the ability to work in a team are important, as this role requires cooperation with various teams in a dynamic environment. With a minimum educational requirement of 10th grade, this position welcomes individuals eager to embark on a career in airport operations.
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  • 0 - 1 yrs
  • 8.0 Lac/Yr
  • Siliguri
Flight Operations Budget Management Crisis Management Decision-making Emergency Procedures Performance Evaluation Resource Allocation Staff Training Customer Service Regulatory Compliance Leadership Conflict Resolution Attention to Detail Communication Adaptability Problem-solving Safety Regulations Team Management Time Management Quality Control
We are looking for a dedicated Airline Manager to join our team in Siliguri. This role is ideal for recent graduates or individuals with minimal experience. You will oversee daily airline operations, ensuring a smooth and efficient experience for passengers.Key Responsibilities:1. **Operation Management**: You will help coordinate flight schedules, gate assignments, and staff roles to ensure all operations run seamlessly each day.2. **Customer Service**: You will assist passengers with inquiries and concerns, providing high-quality customer support to enhance their travel experience.3. **Team Coordination**: You will work closely with different teams, including ground staff and air crew, to ensure all personnel are informed and prepared for daily operations.4. **Safety Compliance**: You will monitor and enforce safety protocols and airline regulations to maintain a safe traveling environment for both staff and passengers.5. **Reporting**: You will prepare daily reports on flight operations and customer feedback to help improve our services and operations.Required Skills and Expectations:Candidates should possess strong communication skills and be able to interact effectively with passengers and team members. Attention to detail is critical for managing schedules and ensuring compliance with safety standards. A positive attitude and willingness to learn are essential, as this role is suitable for those starting their careers in the airline industry. Flexibility to work with varying schedules is also important.
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Front Office Executive - Full Time - Freshers

Economical Research and Management Pvt.Ltd.

  • Fresher
  • 2.8 Lac/Yr
  • Kolkata
Data Management Customer Service Problem Solving Office Work Front Desk Basic Computer Skills Receptionist Activities
We are seeking a Front Office Executive to be the first point of contact for our organization at our Kolkata office. This role is ideal for freshers who have completed their 12th grade and are excited to start their career in a professional environment.**Key Responsibilities:**- **Greeting Visitors:** Welcome clients and visitors warmly, ensuring they feel comfortable and attended to upon arrival at the office.- **Managing Phone Calls:** Answer incoming calls professionally, directing them to the appropriate departments or staff members efficiently.- **Handling Inquiries:** Respond to general inquiries in person or over the phone, providing helpful information about the companys services and policies.- **Scheduling Appointments:** Assist in managing appointments and meetings, coordinating schedules between clients and staff to ensure smooth operations.- **Maintaining Office Records:** Keep accurate records of visitor logs and office supplies, ensuring that the front office is organized and well-maintained.- **Supporting Administrative Tasks:** Assist with various administrative duties as needed, contributing to the overall efficiency of the office.The ideal candidate should possess good communication skills and a friendly demeanor. A professional appearance and behavior are essential for creating a positive first impression for visitors. Basic computer skills are also necessary for managing office tasks efficiently. A proactive attitude and the ability to work well under pressure will contribute to your success in this role. This position requires a full-time commitment and is based in the office, allowing you to engage directly with clients and colleagues alike.
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  • 0 - 1 yrs
  • 3.8 Lac/Yr
  • Kalna
Office Procedures Office Accountant Office Services Microsoft Office Office Automation Office Operation Customer Management Customer Manager Customer Master Customer Engineer Customer Relationship Customer Facilitator Customer Retention Customer Focus
:1. Responsible for ensuring the achievement of Customer Service and revenue Business for assigned leads which will be provided by the company.2. Source business from self-employed / salaried customers for retail business,3. Maintain a daily report and have to coordinate with all the Customer Support Departments.4. Taking care of all processes and related escalations. :1. Candidates must be minimum #Graduate and above, (HSC can apply for OFFROLL department) age limit 29 Years below.2. Freshers are welcome3. Candidates must have good Communication and presentation Skills.Interview Details: To get the interview details candidates have to send the Updated Resume by WhatsApp in this number (9433816131)Contact: Prosenjit Saha (9433816131).
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  • 0 - 1 yrs
  • 3.8 Lac/Yr
  • Chandrakona
Data Management Microsoft Office Customer Service Receptionist Activities Interpersonal Skills Problem Solving Telephone Handling Convincing Power Administrative Skills Coordination Skills Written Communication Front Desk Office Work Presentable Basic Computer Skills
Job descriptionMaking and answering phone callsArranging appointments for CustomersCoordinating with back-office to offer support to Admin staff.Requirements:Good communication skillsFluent in English and Bengali - written and spokenBasic knowledge of computers0-2 years experience in the healthcare sector preferredRole: Front Office
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  • 0 - 1 yrs
  • 3.8 Lac/Yr
  • Tamluk Purba Medinipur
Data Management Microsoft Office Customer Service Receptionist Activities Interpersonal Skills Problem Solving Telephone Handling Convincing Power Administrative Skills Coordination Skills Written Communication Front Desk Office Work Presentable Basic Computer Skills
Job descriptionMaking and answering phone callsArranging appointments for CustomersCoordinating with back-office to offer support to Admin staff.Requirements:Good communication skillsFluent in English and Bengali - written and spokenBasic knowledge of computers0-2 years experience in the healthcare sector preferredRole: Front Office
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  • 0 - 2 yrs
  • 5.0 Lac/Yr
  • Howrah
Audit Preparation Compliance Monitoring Decision Making Operations Management Project Management Quality Assurance Reporting Skills Team Leadership Training and Development Sales Support Data Analysis Risk Management Customer Service Regulatory Compliance Vendor Management Budgeting Problem Solving Financial Analysis Inventory Management Process Improvement
Branch Operations Executive - Axis Bank Job RoleA Branch Operations Executive (BOE) at Axis Bank is responsible for ensuring smooth day-to-day branch operations while delivering excellent customer service and maintaining compliance with banking regulations.Key ResponsibilitiesHandle customer account opening, KYC verification, and account maintenance.Process cash and non-cash transactions (cheque clearing, NEFT, RTGS, IMPS, DD, etc.).Assist customers with debit cards, cheque books, internet banking, and mobile banking services.Ensure accurate documentation and compliance with RBI and bank policies.Maintain branch records, reports, and operational registers.Resolve customer queries and provide prompt service.Support branch audits and operational risk management.Coordinate with branch staff to ensure smooth daily operations.EligibilityGraduate in any discipline (Freshers can apply).Good communication and customer service skills.Basic knowledge of banking operations and MS Office.Attention to detail and accuracy in documentation.
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  • 0 - 2 yrs
  • 5.0 Lac/Yr
  • Kolkata
Audit Preparation Compliance Monitoring Decision Making Operations Management Project Management Quality Assurance Reporting Skills Team Leadership Training and Development Sales Support Data Analysis Risk Management Customer Service Regulatory Compliance Vendor Management Budgeting Problem Solving Financial Analysis Inventory Management Process Improvement
Branch Operations Executive - Axis Bank Job RoleA Branch Operations Executive (BOE) at Axis Bank is responsible for ensuring smooth day-to-day branch operations while delivering excellent customer service and maintaining compliance with banking regulations.Key ResponsibilitiesHandle customer account opening, KYC verification, and account maintenance.Process cash and non-cash transactions (cheque clearing, NEFT, RTGS, IMPS, DD, etc.).Assist customers with debit cards, cheque books, internet banking, and mobile banking services.Ensure accurate documentation and compliance with RBI and bank policies.Maintain branch records, reports, and operational registers.Resolve customer queries and provide prompt service.Support branch audits and operational risk management.Coordinate with branch staff to ensure smooth daily operations.EligibilityGraduate in any discipline (Freshers can apply).Good communication and customer service skills.Basic knowledge of banking operations and MS Office.Attention to detail and accuracy in documentation.
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  • 0 - 2 yrs
  • 5.0 Lac/Yr
  • Murshidabad
Audit Preparation Compliance Monitoring Decision Making Operations Management Project Management Quality Assurance Reporting Skills Team Leadership Training and Development Sales Support Data Analysis Risk Management Customer Service Regulatory Compliance Vendor Management Budgeting Problem Solving Financial Analysis Inventory Management Process Improvement
Branch Operations Executive - Axis Bank Job RoleA Branch Operations Executive (BOE) at Axis Bank is responsible for ensuring smooth day-to-day branch operations while delivering excellent customer service and maintaining compliance with banking regulations.Key ResponsibilitiesHandle customer account opening, KYC verification, and account maintenance.Process cash and non-cash transactions (cheque clearing, NEFT, RTGS, IMPS, DD, etc.).Assist customers with debit cards, cheque books, internet banking, and mobile banking services.Ensure accurate documentation and compliance with RBI and bank policies.Maintain branch records, reports, and operational registers.Resolve customer queries and provide prompt service.Support branch audits and operational risk management.Coordinate with branch staff to ensure smooth daily operations.EligibilityGraduate in any discipline (Freshers can apply).Good communication and customer service skills.Basic knowledge of banking operations and MS Office.Attention to detail and accuracy in documentation.
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