Customer Relationship Job Vacancies in Mumbai Beyond Thane

As a Back Office Executive, your main responsibility is to provide administrative and clerical support to the back office team. This includes ensuring the smooth and efficient operation of the office, handling data management tasks, and supporting customer relationship management efforts. Key responsibilities include:1. Providing administrative support to the back office team2. Handling data entry, data management, and record-keeping tasks3. Assisting with the preparation of reports, presentations, and other documents

Customer Service ExecutiveCompany: Altruist Technologies Pvt. Ltd.Process: OneAssist Inbound Customer ServiceLocation: Ghansoli MBP, Near MTNL Office, Mahape, Navi Mumbai 400710Work Type: Onsite (Work from Office)Industry: BPOJob Type: Full-TimeShift Timing: Rotational Day Shifts08:00 AM 05:00 PM09:00 AM 06:00 PM10:00 AM 07:00 PM11:00 AM 08:00 PMInterview Mode: Face-to-FaceInterview Time: 11:00 AM 05:00 PMWork Days: Monday to SaturdayWeekly Off: RotationalJob Description:Altruist Technologies Pvt. Ltd. is hiring Customer Service Executives for an inbound process under OneAssist. The role involves resolving customer queries and providing support over calls in a professional manner.Key Responsibilities:Handle inbound calls from customers and resolve queries efficiently.Ensure customer satisfaction through effective communication.Maintain call records and adhere to process compliance.Eligibility Criteria:Education: Minimum 12th Pass or Graduate.Experience: Freshers and candidates with a minimum of 6 months BPO experience are welcome.Age Limit: 18 to 34 years.Gender: Male & Female candidates eligible.Communication Skills:Non-lingual (Good English): 16,000 in-handLinguistic Candidates (Regional Language): 18,000 in-handCompensation & Benefits:Salary: 16,000 18,000 (based on language proficiency)Incentives: Performance-based incentives available

Role & responsibilities SALESInbound/Outbound calling on leads generated from various sources to offer full range of Jarvis products/subscriptions.Upsell/Cross-sell - Approach existing customers and explore the possibility of offering add-ons or alternative subscriptions to boost salesRenewals - Calling Customers before the end of their tenure to understand their journey and ensure maximum retention.Follow calling scripts and probe to understand and target the needs and interests of customersMaintain call logs, MIS and reporting details regarding calls.SERVICEAddressing the customer queries with timely responses, and collecting reviews and ratings for the service.Coordinating with the back-end team and making any necessary developments on the app or portal and also help identifying the bugs.Preferred candidate profileRM should excel in having good conversations with clients, exhibit mastery in our product, and have a positive outlook that is not put down by a bad customer interaction.Proficient with Ms-OfficeHighly organized and proficient at managing multiple tasks at the same timeStrong communication skills written and oralCreative, innovative, and always think outside the boxMetric driven and have the ability to draw insight from complex dataConfident with a dynamic personalitySales DrivenPerks and benefitsCompetitive CompensationFlexible working hours2nd and 4th Saturdays weekly offsAll Sundays weekly offsMentorship & Growth

We are Looking for Dynamic Sales Managers Who Will Drive the Sales of Our Products, for Which a Full Fledged Training Will Be Provided. It's a Field Job.

skills Required:Outstanding communication & listening skills.Excellent customer service skills.The integrity to respect private and confidential information.The capacity to work well in a high pressure work environment.Attention to detail.A professional phone manner.Good computer and maths skills.Experience in customer support/ Customer Service will be added advantageResponsibility:Maintaining Good relationships with Channel Partners .Visiting the Channel Partners on a frequent basis for business.Ensuring customer queries are answered to their satisfaction.Using computerized systems to access the details of customers.Helping customer to complete process.Handling customer complaints or handing them over to a supervisor.

Overview - The Customer Support and Service team always represents the voice of the customers. They are responsible for understanding customer requirements, meeting service metrics guidelines, and retaining them. They are saviors to all our members, who reach out to them through call, chat or email.Role We are looking for a high-performing Customer service professional for VIP SHAADI who is self-driven, loves to interact with customers, can easily strike a conversation with customers and is a high achiever. He should be enthusiastic for Sales & Service for Shaadis new business VIP. We are in the business of finding people happiness and consequently somebody who is jovial, mature, and result-oriented and cares deeply for our customers will be able to succeed in this role. The role is a customer interaction role for VIP SHAADI where the individual is expected to handle escalations, be extremely driven to resolve situations of irate customers, handle the entire consultant team and drive them to achieve sales & service success, through a large and distributed Telesales organization.What you will do in this role Manage post-sales experience and service of premium members of VIP Shaadi. Ensure accurate identification of the clients requirements and helping them find the right match with a seamless best in class experience over the phone. Jointly prospect and shortlist suitable matches for the member. Represent the member and connect with desirable prospects. Facilitate meetings with only consented and relevant matches for the member. Renewal of membership. Maintain a good rapport with customers. To be progressive in the approach and yet respect tradition and backgrounds for our HNI clients. Ensure adherence to service delivery standards and excellence in service. Needs to be partner with the clients in their search for life partner. Involve counseling the member and ensure timely achievement of all LanguageBengaliMalayalamGujarati

ResponsibilitiesCustomer Service Responsibilities list: Proven customer support experience or experience as a Client Service RepresentativeTrack record of over-achieving quote strong phone contact handling skills and active listeningFamiliarity with CRM systems and practices customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectively

A 15+ years old organisation, urgently needs sales and service executive for sales of Automobile garage Equipment like Wheel aligner, Balancer, Tyre changer , Nitrogen Inflator etc. Location- Thane, Mumbai. Minimum experience in same field will be preferable. Good remuneration package with salary, perks, incentives.

Process : International process Salary : 16000k Incentives : 8k weekly Shift : night shift Saturday and Sunday fixed off Travel allowances : 1500 paid from company Should be comfortable with english

. Maintain and update record of customers from whom collections are made.. Maintaining customer payment records.. Responding to customer queries.. Must Having own bike, Android Phone, Vehicle Licence/Insurance. Contacting customers and informing them of their overdue bills.. Advising customers on their payment options and suggesting methods of payments.. Negotiating suitable payment plans.. Maintaining customer payment records.. Responding to customer queries.

Talli is a start-up alcohol delivery service currently operating in Thane/Mulund/Navi Mumbai. After an amazing response we are now looking to expand and grow in other areas as well. We would appreciate an addition to our team who would help us grow smoothly and efficiently. Job Description:Communicate regularly with customers/clients either in person or over the telephone to identify their needs and address complaints or concerns regarding company servicesCultivating solid relationships to gain more loyal customers and clientsPitch our business to new clients and create a positive onboarding experience for our new clientsTraining and providing overall guidance to client service employees.Ensuring that the correct terms of sale are entered into the database to prevent avoidable billing issues.Provide regular updates on the progress of customer service and client servicing projects and campaigns that directly affect each client or customerPrepare a report based on thorough analysis of strengths and shortcomings of our services noted during customer/client interactionsSuggest ways to implement better business ideas to improve and grow us as a brandRequirements:Some experience working as a client servicing or customer service.Proficiency in Microsoft ExcelEffective communication and convincing skillsStrong analytical and problem-solving skills.Exceptional customer service skills.Strong phone contact handling skills and active listeningPerks and Benefits:Day shift (off on weekday)Salary range: INR 6000 - 10000 per monthPerformance bonusFlexible scheduleCell phone reimbursementCertification of Internship

. Maintain and update record of customers from whom collections are made.. Maintaining customer payment records.. Responding to customer queries.. Must Having own bike, Android Phone, Vehicle Licence/Insurance. Contacting customers and informing them of their overdue bills.. Advising customers on their payment options and suggesting methods of payments.. Negotiating suitable payment plans.. Maintaining customer payment records.. Responding to customer queries.

A 15+ years old organisation, urgently needs sales and service executive for sales of Automobile garage Equipment like Wheel aligner, Balancer, Tyre changer , Nitrogen Inflator etc. Location- Thane, Mumbai. Minimum experience in same field will be preferable. Good remuneration package with salary, perks, incentives.