Customer Communication Jobs

Key Responsibilities Guest Experience: Take ownership of your assigned section and ensure a seamless guestexperience, from welcoming and seating guests to ensuring their satisfaction throughout themeal and bidding them farewell. Menu Knowledge: Develop an in-depth understanding of the menu, including ingredients,preparation methods, portion sizes and recommendations, to confidently guide guests. Upselling & Revenue Generation: Recommend in-house specials, signature dishes,beverages and add-ons to enhance the guest experience and increase average spend. Section Management: Manage your assigned tables efficiently, ensuring timely order taking,accurate communication with the kitchen and prompt service. Teamwork: Work seamlessly with fellow service staff, kitchen colleagues and managementto maintain smooth restaurant operations. Service Standards: Maintain high standards of grooming, hygiene, table presentation andprofessional conduct. Guest Feedback: Address guest requests and concerns promptly and escalate issues to themanager whenever required.What We Are Looking For Ability to communicate confidently in English and Hindi. A positive attitude and a genuine passion for hospitality. Strong teamwork and communication skills. A hardworking, proactive and responsible approach to work. Good interpersonal skills and the ability to connect with guests. A customer-first mindset with a willingness to learn and improve. Previous experience in restaurant service as an F&B Captain, Senior Steward or equivalentrole is a must.

Position: Field Work & Marketing ExecutiveLocation: VadodaraWorking Hours: 3-5 Hours Per DaySalary: 5,000-7,000 Per MonthAdditional Benefits: Petrol Allowance + Performance IncentivesJob ResponsibilitiesPromote company services and generate new leads.Visit potential clients and build customer relationships.Conduct field marketing and promotional activities.Explain company services to prospective customers.Follow up with interested clients and support business development.RequirementsGood communication and convincing skills.Confidence in meeting and interacting with people.Interest in fieldwork, sales, and marketing.Freshers can apply.Two-wheeler preferred for field visits.Apply Now!company: Shah Consultancylocation: Vadodara, Gujarat

Food and accommodation provided, One year work permit (extendable) with TRC provided by the company, age 22 to 45, Pcc not required, No VFS, Fast Process, Bike will be provided by the company, Duty 9 hrs/day & 6 days/week, Overtime provided.

We are seeking a dedicated Customer Service Representative to join our team in Kolkata. This full-time role requires a commitment to providing excellent support and assistance to our customers, ensuring their needs are met effectively.nnKey Responsibilities:n- Responding to Customer Inquiries: Address customer questions and concerns through various communication channels, ensuring clarity and satisfaction in every interaction.n- Problem Resolution: Identify and resolve customer issues efficiently, demonstrating empathy and patience while working towards a satisfactory solution.n- Product Knowledge: Maintain a strong understanding of our products and services to better assist customers and provide accurate information.n- Documentation: Keep accurate records of customer interactions and feedback to help improve service delivery and customer satisfaction.nnRequired Skills and Expectations:nCandidates should have 1 to 2 years of relevant experience in customer service and must have completed at least their 12th grade education. Strong communication skills in English and the local language are essential for effective interaction with customers. The ideal candidate will be compassionate, patient, and proactive in addressing customer needs. A positive attitude and the ability to work well in a team are also important, as this position requires collaboration with colleagues to enhance overall service quality. This role is office-based, so applicants must be willing to work from the office in Kolkata.

Hiring Now - International Voice Process Location: Coimbatore, Tamil NaduJob Role: International Voice Process ExecutiveQualification: 12th Pass / Diploma / Any DegreeExperience: Freshers & Experienced Candidates Skills RequiredGood English communication skillsFluency in spoken EnglishGood listening and customer-handling skillsBasic computer knowledgeProblem-solving abilitiesWillingness to work in rotational or night shifts Job ResponsibilitiesHandle international customer callsResolve customer queries professionallyProvide accurate information and supportMaintain customer satisfactionFollow company policies and achieve performance targets Job DetailsJob Location: CoimbatoreProcess: International Voice ProcessShift: Night / Rotational Shift, depending on the processOpenings: Freshers & Experienced Candidates Contact Number: 9043326222Interested candidates can contact us for more details and application information. Apply now and start your career in the international BPO industry!

As an Inside Sales Executive, you will play a vital role in driving sales and building relationships with clients in the packaging industry, particularly focusing on plastic bags and packaging materials.Your key responsibilities will include:- Engaging with potential clients to understand their needs and offering relevant products.- Following up on leads generated through various channels to maximize sales opportunities.- Maintaining detailed records of sales activities and customer interactions to ensure effective communication.- Collaborating with team members to meet and exceed sales targets.The ideal candidate will possess strong communication skills and a customer-oriented mindset. A graduate degree is required, and the role is targeted at male candidates. You should have a positive attitude and be driven to achieve sales goals.This position does not involve field work or travel, and you will be working in the office located in Parrys, Chennai. The working hours are from 10:00 AM to 7:00 PM. Candidates should be proficient in using standard sales tools and have the ability to adapt to various sales strategies. A strong willingness to learn and grow in a sales career is essential. This is a full-time job, and you will be part of a dynamic team dedicated to providing excellent customer service and support.

We are looking for a motivated Field Sales Executive to join our team in Kanpur. This is an excellent opportunity for fresh graduates seeking to start their careers in sales.nnAs a Field Sales Executive, you will engage with clients and promote our products. Your main responsibilities will include identifying potential customers, conducting sales presentations, and following up with leads to close sales. You will also be responsible for managing customer relationships, understanding their needs, and ensuring their satisfaction with our offerings. Additionally, you will report on sales activities and contribute to sales strategy discussions.nnCandidates should possess strong communication and interpersonal skills, as you will be interacting with a diverse range of clients. A proactive attitude and the ability to work independently are important, as you will be expected to travel to meet clients. You should have a basic understanding of sales principles and be comfortable using technology for reporting and communication purposes. nnWe expect you to be a team player who can collaborate effectively in a fast-paced environment. A positive attitude and a willingness to learn will help you succeed in this role. We welcome applications from male candidates who are enthusiastic about building a career in sales. This full-time position requires you to work from our office in Kanpur.

Join our team as a Restaurant Waiter in Shimla, India, where you will provide exceptional service in a lively dining environment. We are looking for motivated individuals with a passion for hospitality, regardless of prior experience.Key Responsibilities: - Greet Guests: Welcome customers warmly as they arrive, creating a positive first impression. - Take Orders: Accurately record food and drink orders, ensuring clarity to the kitchen staff. - Serve Food and Beverages: Deliver orders promptly and check in with guests to ensure satisfaction. - Maintain Cleanliness: Keep tables and dining areas clean and organized throughout the shift. - Handle Payments: Process customer payments accurately and provide change when needed. - Collaborate with Team: Work closely with kitchen staff and other waiters to ensure smooth service and communication.Required Skills and Expectations: Candidates should have a minimum education level of 10th grade and be willing to work full-time hours. Strong communication skills are essential for interacting with guests and team members, while a positive attitude and a friendly demeanor are crucial for providing excellent service. Ability to stand for extended periods and carry trays of food and beverages is necessary. Being punctual and dependable is expected as part of the teams commitment to customer satisfaction.

We are looking for a motivated and dynamic male Field Sales Executive with 1 to 2 years of experience to join our team in Mumbai. This full-time role requires a proactive approach to sales and a passion for building relationships with clients.Key Responsibilities:- Client Engagement: Identify and approach potential customers, presenting our products effectively to persuade them to make a purchase. Your ability to connect and communicate with clients is crucial for success.- Sales Strategy: Develop and implement strategies to reach and exceed sales targets. You will analyze market trends and feedback to refine your approach and enhance performance continually.- Relationship Management: Build and maintain strong relationships with existing clients while actively seeking new opportunities. Excellent interpersonal skills are essential to nurture these connections.- Reporting: Maintain accurate records of sales activities, client interactions, and market feedback. This information is valuable for understanding performance and making informed decisions.Required Skills and Expectations:Candidates should have a minimum of a 12th-grade education and demonstrate a drive to succeed in a sales environment. Strong communication and negotiation skills are imperative, along with a keen understanding of customer needs. A proactive attitude and the ability to work independently are crucial for thriving in this role. Regular travel within assigned territories is expected, so a willingness to be on the field is necessary.

Job Description: Retail Sales ExecutiveIndustry: Retail SalesJob Location: AIPL Mall, Sector 66, Gurgaon HRJob Type: Full-TimeWork Mode: Work from OfficeShift: Day Shift (11Am-9pm)Working - 6day (no off on Weekend)Experience: 1-2 YearsAge Limit: 21-30 YearsEducation: Minimum 12th PassAnnual Salary: 2,75,000 - 3,25,000Additional Benefits: Performance-Based IncentivesNumber of Vacancies: 1Job SummaryWe are looking for a motivated and customer-focused Retail Sales Executive to join our team in Sector 66, Gurgaon. The ideal candidate should have experience in retail sales, good English communication skills, and the ability to handle customers professionally. The candidate will be responsible for Store sales, assisting customers, maintaining product displays, and supporting daily retail and store operations.Key ResponsibilitiesAssist customers with product selection and provide excellent customer service.Promote products and sale to achieve assigned targets.Handle customer inquiries, concerns, and feedback professionally.Manage daily retail sales activities and support store operations.Maintain product displays, merchandising standards, and stock availability.Maintain basic sales records and perform computer-related tasks.Build positive customer relationships to encourage repeat business.Coordinate with team members to ensure smooth store and mall operations.Follow company policies, sales procedures, and customer service standards.Required SkillsRetail Sales and Direct SalesCustomer Handling and Customer SupportSales Target AchievementCommunication and Interpersonal SkillsBasic Computer KnowledgeCounter SalesMall OperationsProduct Promotion and MerchandisingCandidate Requirements1-2 years of experience in retail sales or a related field.Minimum qualification of 10th Pass.Good verbal communication and customer-handling abilities.Basic computer skills and a customer-oriented approach.Ability to work effectively during night shifts.Positive attitude, teamwork, and a willingness to achieve sales targets.Salary and BenefitsAnnual Salary: 2.75 lakh to 3.25 lakh.Additional Benefits: Incentives based on performance.Work Location: Sector 66, Gurgaon.Employment Type: Full-Time, Work from Office.Interview Process*Candidates may be interviewed through face-to-face interviews, walk-ins, telephonic interviews, or online interviews.*Interested candidates who meet the above requirements are encouraged to apply.Thanks & RegardsHuny Huny

Job description:Position : Customer Service ExecutiveDepartment : SalesCompany : MTK IT ServiceLocation : Hinjewadi Position Overview:The Customer Service Executive is responsible for handling incoming inquiries, generating and managing leads, providing information about MTK IT Service, conducting follow-ups, coordinating with internal managers and maintaining accurate records of all inquiries and conversions. The role requires excellent communication skills, empathy, professionalism, and strong follow-up abilities.Key Responsibilities:Lead management & Follow-Up classify leads as Hot, Warm, or Cold.Maintain regular follow-ups with potential customers.Continuously test and refine DM outreach scripts, opening hooks, and value propositions to improve response rates and conversion efficiency.Maintain strict follow-up schedules with high-intent prospectsHandle customer queries and requirements.Maintain accurate records of customer interactions, cases, & resolution in CRM and operational systems.Requirements & Qualifications:Education: Any GraduateExperience: 0-2 yr (Freshers with excellent communication skills are welcome)Good English and Hindi verbal communication and interpersonal skills.Good Listening and persuasion abilities.Positive attitude and customer-focused approach.Benefits : Paid Sick TimeWork Location: In person

As a Front Desk Receptionist, your primary role is to be the welcoming face of our organization, managing the front desk operations efficiently.You will be responsible for front desk and visitor management, ensuring a friendly and professional environment. You will handle incoming calls, providing effective telephone and communication management. Coordinating meetings and conference room schedules, you will ensure all arrangements are in place for seamless collaboration.Documentation management, including courier and mail handling, is also part of your duties, requiring organizational skills to keep records accurate. Ensuring the maintenance of the reception area is essential to provide a pleasant first impression while offering administrative support to various teams as needed.Candidates must have a graduate degree and 3 to 5 years of relevant experience. Proficiency in basic MS Office applications is required, along with strong verbal and written communication skills. You should be adept at multitasking and maintaining professionalism even during high-pressure situations.This is a full-time position based in Ahmedabad, India, with a work from office requirement. The ideal candidate is expected to be diligent, detail-oriented, and capable of managing tasks independently while working collaboratively with team members. Female applicants are encouraged to apply for this position.

WE ARE HIRING! - TELECALLING EXECUTIVES Job Vacancy in CoimbatoreWe are looking for enthusiastic, confident, and motivated candidates to join our team as Telecalling Executives. Job Location: Coimbatore, Tamil Nadu Job Role: Telecaller / Telecalling Executive Vacancies: Multiple positions Qualification: 10th / 12th / Any Degree Experience: Freshers and experienced candidates can apply. Job ResponsibilitiesMake outbound calls to customers.Explain company products, services, and advertisements.Handle customer enquiries and follow up with interested customers.Generate leads and maintain customer details.Support advertising and promotional activities.Achieve daily and monthly calling targets. Skills RequiredGood communication skills in Tamil.Basic English communication preferred.Knowledge of advertisement skills and customer handling.Basic computer knowledge.Positive attitude and willingness to learn.Ability to speak confidently over the phone. Salary & BenefitsSalary: Based on experience and company policy.Incentives: Performance-based incentives may be available.Training: Guidance will be provided to selected candidates. For Job Enquiries & ApplicationsContact: 9043326222 Interested candidates in Coimbatore can contact us for further details. Apply Now and Start Your Career!

Job Description - Business Development ManagerLocation: Sector 54, GurugramJob Type: Full-TimeJob Responsibilities:Identify and develop new business opportunities.Generate leads through client visits, networking, and market research.Conduct field visits to meet prospective and existing clients.Build and maintain strong client relationships.Follow up with clients and convert leads into business.Achieve sales targets and prepare regular sales reports.Requirements:Graduate in any discipline.Experience in Business Development or Sales preferred.Good communication and negotiation skills.Willingness to travel for fieldwork.Making and sharing quotationsTarget-oriented and proactive approach.

As an Educational Counsellor in Noida, you will play a key role in guiding students in their educational journeys. Your main focus will be on understanding their needs and helping them make informed decisions regarding their academic and career paths.Key Responsibilities:- Student Assessment: Evaluate students' strengths, interests, and educational backgrounds to provide tailored guidance.- Educational Guidance: Assist students in selecting suitable courses and institutions that align with their career goals and personal preferences.- Career Counseling: Provide support for career planning by discussing various options and helping students understand job prospects in their fields of interest.- Application Assistance: Guide students in the application process, including writing personal statements and preparing for interviews.- Workshops and Seminars: Organize and conduct workshops on topics like study skills, time management, and career development to benefit students.- Follow-up Support: Maintain relationships with students post-admission to track their progress and address any concerns they may have.Required Skills and Expectations:Candidates should have at least 2 to 5 years of experience in educational counselling or a related field. A degree such as B.B.A, B.Pharma, or B.Sc is essential, as well as a professional degree or advanced diploma. Strong communication and interpersonal skills are crucial for building trust with students. Candidates should be empathetic, patient, and capable of understanding diverse perspectives. Additionally, proficient organizational and multitasking abilities are necessary to manage multiple student cases effectively.

Writing## Hiring Now - BPO Voice Process Location: Coimbatore, Tamil NaduPosition: BPO Voice Process ExecutiveQualification: 12th Pass / Diploma / Any DegreeExperience: Freshers & Experienced Candidates### Skills Required- Good communication skills- Basic English and Tamil speaking- Customer handling skills- Basic computer knowledge- Positive attitude and willingness to learn### Job Responsibilities- Handle customer calls professionally- Answer customer queries and provide solutions- Maintain customer satisfaction- Update customer information in the system Contact Number: 9043326222Interested candidates can contact us for more details and apply now!

Job description:Position : Customer Service ExecutiveDepartment : SalesCompany : MTK IT ServiceLocation : HinjewadiPosition Overview:The Customer Service Executive is responsible for handling incoming inquiries, generating and managing leads, providing information about MTK IT Service, conducting follow-ups, coordinating with internal managers and maintaining accurate records of all inquiries and conversions. The role requires excellent communication skills, empathy, professionalism, and strong follow-up abilities.Key Responsibilities:Lead management & Follow-Up classify leads as Hot, Warm, or Cold.Maintain regular follow-ups with potential customers.Continuously test and refine DM outreach scripts, opening hooks, and value propositions to improve response rates and conversion efficiency.Maintain strict follow-up schedules with high-intent prospectsHandle customer queries and requirements.Maintain accurate records of customer interactions, cases, & resolution in CRM and operational systems.Requirements & Qualifications:Education: Any GraduateExperience: 0-2 yr (Freshers with excellent communication skills are welcome)Good English and Hindi verbal communication and interpersonal skills.Good Listening and persuasion abilities.Positive attitude and customer-focused approach.

Job Title: Marketing ManagerQualification: Any GraduateExperience: Minimum 1 Year in Marketing/SalesSalary: 15,000/- + TA + MA + Attractive IncentivesKey Responsibilities:Develop and implement marketing strategies to generate business leads.Visit clients, maintain customer relationships, and identify new business opportunities.Promote company products/services and achieve sales targets.Conduct market research and competitor analysis.Coordinate with clients and ensure timely follow-up.Requirements:Minimum 1 year of experience in Marketing or Sales.Good communication and interpersonal skills.Must own a two-wheeler and possess a valid driving license.Self-motivated, target-oriented, and willing to travel for client visits.Note: Two-wheeler is mandatory for this position. Attractive incentives will be provided based on performance.

We are looking for a dedicated Shop Manager to join our team in Parrys, Chennai. The ideal candidate will oversee daily shop operations, ensuring a seamless shopping experience for customers.Key responsibilities include managing store staff and schedules to ensure optimal service levels. You will be tasked with maintaining store inventory, organizing products effectively, and ensuring all areas are clean and well-maintained. You will also handle customer complaints and feedback to improve service quality. Candidates should possess strong leadership and teamwork skills to effectively manage staff and coordinate with other team members. Good communication skills are essential for interacting with customers and resolving issues. The ability to multitask in a fast-paced environment and a keen eye for detail are also necessary. This is a full-time position requiring male candidates, with a working schedule from 10:30 AM to 9:00 PM. You will be expected to work from the office, as it is not a remote role. A graduate degree is preferred, and the position is open to candidates with 0 to 6 years of experience. If you are a motivated individual ready to take on a leadership role in a dynamic retail environment, we encourage you to apply immediately.

Job SummaryWe are seeking an enthusiastic Telecaller to connect with potential customers, generate leads, schedule appointments, and support the sales , premium modular kitchen, wardrobe, furniture, and interior solutions.Key ResponsibilitiesMake outbound calls to prospective customers and follow up on incoming inquiries.Explain the company's products and services to potential clients.Generate leads and identify customer requirements for modular kitchens, wardrobes, and interior solutions.Schedule appointments and meetings for the Business Development and Sales teams.Follow up with prospective customers regarding quotations, site visits, and ongoing inquiries.Maintain customer databases, call records, and follow-up reports.Coordinate with the sales team to ensure timely responses to customer inquiries.Achieve daily calling, lead-generation, and appointment targets.Maintain professional communication and a customer-friendly approach.Candidate RequirementsGood verbal communication skills in Hindi and English.Basic computer knowledge and familiarity with MS Excel.Confident, polite, and comfortable making outbound calls.Sales-oriented approach with good follow-up and customer-handling skills.Experience in telecalling, real estate, interior design, furniture, or home improvement will be an advantage.If you are interested please share ur cv atcapitalplacement21@gmail.comcapitalplacementservices@gmail.com9315507817

Job SummaryWe are seeking an enthusiastic Telecaller to connect with potential customers, generate leads, schedule appointments, and support the sales , premium modular kitchen, wardrobe, furniture, and interior solutions.Key ResponsibilitiesMake outbound calls to prospective customers and follow up on incoming inquiries.Explain the company's products and services to potential clients.Generate leads and identify customer requirements for modular kitchens, wardrobes, and interior solutions.Schedule appointments and meetings for the Business Development and Sales teams.Follow up with prospective customers regarding quotations, site visits, and ongoing inquiries.Maintain customer databases, call records, and follow-up reports.Coordinate with the sales team to ensure timely responses to customer inquiries.Achieve daily calling, lead-generation, and appointment targets.Maintain professional communication and a customer-friendly approach.Candidate RequirementsGood verbal communication skills in Hindi and English.Basic computer knowledge and familiarity with MS Excel.Confident, polite, and comfortable making outbound calls.Sales-oriented approach with good follow-up and customer-handling skills.Experience in telecalling, real estate, interior design, furniture, or home improvement will be an advantage.

Job SummaryWe are seeking an enthusiastic Telecaller to connect with potential customers, generate leads, schedule appointments, and support the sales , premium modular kitchen, wardrobe, furniture, and interior solutions.Key ResponsibilitiesMake outbound calls to prospective customers and follow up on incoming inquiries.Explain the company's products and services to potential clients.Generate leads and identify customer requirements for modular kitchens, wardrobes, and interior solutions.Schedule appointments and meetings for the Business Development and Sales teams.Follow up with prospective customers regarding quotations, site visits, and ongoing inquiries.Maintain customer databases, call records, and follow-up reports.Coordinate with the sales team to ensure timely responses to customer inquiries.Achieve daily calling, lead-generation, and appointment targets.Maintain professional communication and a customer-friendly approach.Candidate RequirementsGood verbal communication skills in Hindi and English.Basic computer knowledge and familiarity with MS Excel.Confident, polite, and comfortable making outbound calls.Sales-oriented approach with good follow-up and customer-handling skills.Experience in telecalling, real estate, interior design, furniture, or home improvement will be an advantage.

Writing WE ARE HIRING! - INTERNATIONAL VOICE PROCESS EXECUTIVES Job Vacancy in Coimbatore, Tamil NaduWe are looking for enthusiastic, confident, and motivated candidates to join our team as International Voice Process Executives! Job Location: Coimbatore, Tamil Nadu Job Role: International Voice Process Executive Vacancies: Multiple Positions Qualification: 10th / 12th / Any Degree Experience: Freshers and Experienced Candidates Can Apply Job Responsibilities- Handle inbound and outbound international customer calls.- Communicate with international customers professionally.- Provide information about company products and services.- Resolve customer queries and provide appropriate solutions.- Maintain customer records and update call details.- Follow up with customers and meet performance targets. Skills Required- Good English communication skills.- Fluency and confidence in spoken English.- Strong listening and customer-handling skills.- Basic computer knowledge.- Positive attitude and willingness to learn.- Ability to work in a target-oriented environment. Salary & Benefits- Salary: Based on experience and company policy.- Attractive performance-based incentives may be available.- Training and guidance will be provided to selected candidates.- Opportunity to develop communication and customer service skills. For Job Enquiries & ApplicationsContact: 9043326222 Interested candidates in Coimbatore can contact us for further details. APPLY NOW AND START YOUR INTERNATIONAL CAREER! _Share this opportunity with friends who are looking for a job!_

BPO Voice Process - Hiring Now!We are hiring enthusiastic and motivated candidates for the BPO Voice Calling Process in Coimbatore. Job ResponsibilitiesMake and receive customer calls.Handle customer queries and provide information.Explain products and services to customers.Maintain good customer relationships.Achieve daily calling targets. Required SkillsGood communication skills.Basic computer knowledge.Positive attitude and willingness to learn.Freshers and experienced candidates can apply. Location: Coimbatore, Tamil Nadu Contact Number: 9043326222Interested candidates, contact us today for more details! Build your career in the BPO industry with us!

Writing# Hiring for International Voice Process - CoimbatoreWe are looking for enthusiastic and confident candidates for the International BPO Voice Process in Coimbatore!### Job Responsibilities- Handle inbound and outbound calls with international customers.- Provide customer support and resolve customer queries.- Explain products and services clearly.- Maintain professional communication with customers.- Meet daily performance and quality targets.### Required Skills- Good English communication skills.- Basic computer knowledge.- Good listening and problem-solving skills.- Willingness to work in rotational shifts or night shifts, if required.- Freshers and experienced candidates can apply.### Job Details- Location: Coimbatore, Tamil Nadu- Process: International Voice Process- Contact Number: 9043326222 Interested candidates, call now for more details! _Build your career in the International BPO industry!_

As an Educational Counsellor in Noida, you will play a key role in guiding students in their educational journeys. Your main focus will be on understanding their needs and helping them make informed decisions regarding their academic and career paths.Key Responsibilities:- Student Assessment: Evaluate students' strengths, interests, and educational backgrounds to provide tailored guidance.- Educational Guidance: Assist students in selecting suitable courses and institutions that align with their career goals and personal preferences.- Career Counseling: Provide support for career planning by discussing various options and helping students understand job prospects in their fields of interest.- Application Assistance: Guide students in the application process, including writing personal statements and preparing for interviews.- Workshops and Seminars: Organize and conduct workshops on topics like study skills, time management, and career development to benefit students.- Follow-up Support: Maintain relationships with students post-admission to track their progress and address any concerns they may have.Required Skills and Expectations:Candidates should have at least 2 to 5 years of experience in educational counselling or a related field. A degree such as B.B.A, B.Pharma, or B.Sc is essential, as well as a professional degree or advanced diploma. Strong communication and interpersonal skills are crucial for building trust with students. Candidates should be empathetic, patient, and capable of understanding diverse perspectives. Additionally, proficient organizational and multitasking abilities are necessary to manage multiple student cases effectively.Team managementOperations managementTiem management

We are looking for a dedicated Team Leader in Customer Support to oversee our support team in Mumbai. This role requires effective leadership skills and a passion for helping customers. Key Responsibilities:- Lead the Team: Provide guidance and support to customer support representatives, ensuring they meet performance targets and deliver high-quality service.- Train and Develop Staff: Conduct training sessions for new team members and ongoing training for existing staff, helping them improve their skills and knowledge.- Manage Customer Inquiries: Handle complex customer issues and escalations, ensuring timely and effective resolutions to maintain customer satisfaction.- Monitor Performance: Track team performance metrics, such as response times and resolution rates, to identify areas for improvement and celebrate successes.- Foster a Positive Environment: Create a supportive and motivating atmosphere for the team, encouraging collaboration and open communication.Required Skills and Expectations:- Strong Communication Skills: You should be able to communicate clearly and effectively, both verbally and in writing, with team members and customers.- Problem-Solving Ability: An ability to think critically and find solutions to customer issues quickly and effectively is essential.- Leadership Experience: Previous experience in a leadership role within customer support is a plus, even if its informal leadership.- Customer-Centric Attitude: A genuine passion for providing excellent customer service and a desire to exceed customer expectations are crucial.- Team Player: You should work well with others, support your colleagues, and contribute to the team's overall success.