Customer Communication Jobs

BPO - Kolkata Openings: Voice & Non-Voice Process Mode: Work From Office Job Details:- Rotational Shifts (Including Night Shift)- 6 Working Days Salary:

We are looking for a friendly and organized Office Receptionist in Janakpuri, Delhi. This role is ideal for freshers who have completed their 12th grade. You will be the first point of contact for visitors and callers, creating a warm and welcoming environment.Key responsibilities include greeting visitors and directing them appropriately, answering phone calls and providing information, and managing appointment schedules. You will also be responsible for handling incoming and outgoing mail, maintaining cleanliness in the reception area, and assisting with administrative tasks as needed.The ideal candidate should possess strong communication skills, both verbal and written, to effectively interact with clients and staff. You must be detail-oriented, able to manage multiple tasks efficiently, and demonstrate good organizational skills. A polite and professional demeanor is essential, as you will represent the company to our visitors and callers. Basic computer skills are also required to manage phone systems and databases.As a receptionist, you are expected to have a positive attitude and a willingness to learn. Punctuality and reliability are important in maintaining a functional office environment. Your role will be crucial in creating an inviting atmosphere in the office and ensuring smooth day-to-day operations. If you are a proactive individual who enjoys working in a team and engaging with people, we encourage you to apply.

Handle customer queries via phone, email, chat, or social mediaResolve customer complaints efficiently and professionallyProvide accurate information about products, services, and policiesMaintain records of customer interactions and transactionsEscalate unresolved issues to the concerned departmentFollow up with customers to ensure issue resolutionMeet response time and customer satisfaction targetsCoordinate with internal teams for smooth customer support operationsMaintain professionalism and empathy during customer interactions

We are looking for an International Telecaller to join our team in Gurgaon. The ideal candidate should have 1-2 years of experience in telecalling and must be a graduate. This role involves making calls to international clients and providing information about our products and services.Key Responsibilities:1. **Outbound Calling**: Make calls to potential clients in international markets, introducing our services and generating leads.2. **Customer Engagement**: Build and maintain relationships with clients by understanding their needs and providing relevant solutions.3. **Data Management**: Maintain accurate records of calls made, inquiries received, and follow-up actions taken.4. **Feedback Collection**: Gather feedback from clients regarding our services to help improve the customer experience.5. **Reporting**: Regularly report on call metrics and results to management, ensuring targets are met.Required Skills and Expectations:The ideal candidate should possess excellent communication skills in English and any additional language is a plus. A strong understanding of sales techniques and customer service principles is essential. Candidates should be self-motivated, goal-oriented, and have the ability to work well under pressure. Proficiency in using CRM software and other telecalling tools will be beneficial. The position requires a professional demeanor and a positive attitude while interacting with clients across different cultures. Applicants should be willing to work from the office and exhibit a strong work ethic to contribute effectively to our team.

Sales Executive Job DescriptionJob Title: Sales ExecutiveIndustry: Fire Fighting Equipment ManufacturingGenerate new leads and develop customers

We are seeking a motivated Field Sales Executive to join our team in Bhanpur, Bhopal. This role is ideal for individuals looking to kickstart their sales career and build strong customer relationships.Key Responsibilities:1. Customer Engagement: Actively seek out new customers and engage with existing ones to understand their needs and provide suitable solutions, fostering long-term relationships.2. Product Presentation: Demonstrate and explain our products and services effectively, highlighting their features and benefits to attract potential buyers.3. Sales Targets: Work towards achieving monthly sales targets by planning and executing effective sales strategies while exploring new leads.4. Market Research: Stay informed about market trends, competitor activities, and customer preferences to identify opportunities for growth and improvements.5. Reporting: Maintain accurate records of sales activities, customer interactions, and performance metrics to provide regular updates to the management.Required Skills and Expectations:Candidates should possess strong communication skills and be able to engage confidently with customers. A basic understanding of sales processes is advantageous but not mandatory for those with a willingness to learn. They should be goal-oriented and able to work independently, demonstrating a proactive approach to problem-solving. A valid driver

We are seeking a dedicated Customer Care Associate to provide excellent service to our customers. This is a full-time position located in Sector 78 and is open to female candidates, including fresh graduates.**Key Responsibilities:**- **Customer Assistance:** Respond to customer inquiries through phone, email, or chat, providing clear and accurate information.- **Issue Resolution:** Identify and resolve customer issues efficiently, ensuring satisfaction while adhering to company policies.- **Product Knowledge:** Maintain a thorough understanding of our products and services to offer helpful guidance and recommendations.- **Record Keeping:** Document customer interactions and feedback in our database for quality assurance and service improvement.- **Team Collaboration:** Work closely with other team members to ensure smooth operations and share necessary updates regarding customer feedback.**Required Skills and Expectations:**- Candidates must have completed their 12th grade and be eager to start their career in customer service.- Strong verbal and written communication skills are essential, as the role requires clear interaction with customers.- A friendly and approachable demeanor is necessary to create a positive experience for every customer.- Basic computer skills and familiarity with using common software applications will aid in completing daily tasks efficiently.- The ideal candidate should be a quick learner, adaptable, and capable of working in a fast-paced environment.If you are passionate about helping others and thrive in a team setting, we encourage you to apply.

Customer Support 247 shift Good Communication SkillOnly for maleNo Transport Max Salary in hand upto 24kIncentives Upto 10k apart from salary Gurgaon sector- 53send your resume

Attend walk-in customers professionally and politely.Explain products, features, prices, and offers to customers.Help customers in product selection and billing process.Achieve daily and monthly sales targets.Maintain showroom cleanliness and product display.Manage stock arrangement and tagging.Support customers for exchange, queries, and basic complaints.Coordinate with team members and store manager.Maintain customer records and follow-up when required.Skills RequiredGood communication and convincing skills.Basic computer/mobile billing knowledge preferred.Positive attitude and customer handling ability.Smart personality and teamwork skills.

We are seeking a highly skilled Estate Manager with 8 to 14 years of experience to oversee the effective management of our estate in Ghaziabad. The ideal candidate will possess a strong background in property management, combining both practical and administrative skills.**Key Responsibilities:**- **Property Management:** Oversee the maintenance and management of the estate, ensuring all facilities are in excellent condition and comply with safety regulations.- **Staff Supervision:** Manage and coordinate a team of staff who handle various estate operations, providing guidance and ensuring they meet performance standards.- **Budget Management:** Develop and manage the estate budget, carefully monitoring expenses and ensuring that financial goals are met.- **Vendor Liaison:** Negotiate contracts and manage relationships with external vendors and service providers to ensure quality service and cost-efficiency.- **Event Coordination:** Plan and oversee events and activities taking place on the estate, ensuring they are well-organized and executed smoothly.- **Security Management:** Ensure the estate has effective security measures in place to protect property and residents, regularly reviewing security protocols.**Required Skills and Expectations:**Candidates must possess a BA or B.Sc degree or have completed a relevant vocational course. Strong leadership and communication skills are essential, along with the ability to multitask and solve problems efficiently. The ideal candidate should be organized, detail-oriented, and capable of making informed decisions. Proficiency in budgeting and financial management is expected, as well as familiarity with property management software. A proactive approach to maintenance and operations is crucial for success in this role.

Looking for a strong commitment person, Knowledge in Degital marketing and lead generation and finding new customers and know there need and showing right property, know the marketing strategy and get leads accordingly, team building is very important in this role..

Key ResponsibilitiesBusiness Development: Identify, pitch, and onboard new clients, retailers, or distributors to expand market coverage.Client Relationship Management: Maintain regular contact with existing accounts to secure repeat business and ensure high levels of customer satisfaction.Sales Targets: Meet and exceed daily, weekly, and monthly sales and revenue targets set by management.Market Intelligence: Monitor competitor activities, pricing, and market trends to provide actionable feedback to the sales head.Reporting & Documentation: Maintain accurate records of all sales activities, customer visits, collections, and daily sales reports (DSR).Payment Collection: Ensure timely payment collections and resolve any outstanding billing issues with clients.

We are looking for a Customer Service Officer to join our team in Kolkata. This is a full-time position ideal for freshers who are looking to start their careers in customer service. If you are friendly, patient, and have a desire to help others, this role is a great fit for you.**Key Responsibilities:**- **Assist Customers:** Provide support to customers by answering their queries through phone, email, or chat. You will be the first point of contact, helping clients with their needs.- **Problem Solving:** Address customer issues and complaints effectively, working to resolve problems quickly and ensuring customer satisfaction.- **Maintain Records:** Keep accurate records of customer interactions and transactions. This helps improve service quality and provides useful information for future reference.- **Collaborate with Teams:** Work closely with other departments to ensure that customer needs are met and that any issues are escalated correctly.- **Feedback Collection:** Gather customer feedback and suggestions to help improve products and services. Your insights are valuable for enhancing the customer experience.**Required Skills and Expectations:**- Strong communication skills: You should be able to speak clearly and write well to communicate effectively with customers.- Patience and empathy: Being understanding and kind when dealing with customer issues is essential.- Basic computer skills: Familiarity with using computers and handling basic software is important for record-keeping and communication.- Team player: Ability to work well within a team and support colleagues when needed.- Time management: You should be able to manage your time efficiently to handle multiple customer inquiries promptly. If you are eager to learn and grow in a customer-focused environment, we encourage you to apply!

Key Responsibilities:1. Data Management & DocumentationMaintain and update company databases and recordsProcess and verify documents, forms, and applicationsEnsure accuracy and confidentiality of data2. Administrative SupportHandle day-to-day back office operationsPrepare reports, MIS, and documentation as requiredAssist different departments with administrative tasks3. Coordination & CommunicationCoordinate with internal teams for information flowSupport front office / sales / accounts teamHandle email correspondence and internal communication4. Record Keeping & FilingMaintain proper filing systems (physical & digital)Track important documents, invoices, and recordsEnsure easy retrieval of data when required5. Billing & ProcessingAssist in invoice processing and follow-upsMaintain records of transactions and paymentsSupport accounts team in reconciliation activities6. Compliance & AccuracyEnsure work is done as per company policiesMaintain confidentiality of sensitive informationMinimize errors in data entry and reporting

Key ResponsibilitiesGreet and welcome visitors in a polite and professional mannerAnswer, screen, and route incoming calls efficientlyManage visitor logs, issue visitor badges, and ensure office security protocolsHandle incoming and outgoing mail, courier, and deliveriesMaintain front desk area cleanliness and organizationSchedule appointments and manage meeting room bookingsProvide basic information about the organization to visitors and callersAssist with administrative tasks such as data entry, filing, and documentationCoordinate with housekeeping, security, and other support staffSupport HR and admin teams with routine office dutiesMaintain inventory of office supplies and place requisitions when requiredRequired Skills & CompetenciesExcellent verbal and written communication skillsPleasant personality with customer

Core ResponsibilitiesFront Desk Management: Greet and welcome guests as soon as they arrive at the office; direct visitors to the appropriate person and office.Communication Hub: Answer, screen, and forward incoming phone calls while providing basic information when needed.Mail & Logistics: Receive, sort, and distribute daily mail/deliveries; coordinate outgoing couriers and maintain a log of all movement.Administrative Support: Assist with basic clerical tasks such as photocopying, faxing, filing, and data entry into the company system.Appointment Scheduling: Maintain the executive calendar and update meeting room schedules to avoid booking conflicts.Office Maintenance: Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures).