Customer Communication Jobs

Hiring For Project One & Vegas Location Noida Role Customer Service Associate - 10 Hours Shift, no cab,Only International Voice BPO candidates considered. Immediate joiners preferred. Project One & VegasProcess- MagentaUndergraduate/Graduate with minimum 1 year of intemational chat process experience required

We are seeking a Sales Marketing Manager to join our team in Mumbai. The ideal candidate will have 10 to 18 years of experience in sales and marketing. This role involves driving our sales strategy and enhancing our marketing efforts to increase revenue and brand recognition.Key Responsibilities:- Develop Sales Strategies: Create and implement effective sales strategies that align with company goals, ensuring the growth of both new and existing customer accounts.- Market Analysis: Conduct market research to identify new opportunities and trends, assisting in the creation of tailored marketing campaigns.- Lead Generation: Generate leads through various methods, including networking events and digital marketing, to build a strong sales pipeline.- Team Management: Oversee and guide the sales and marketing team to achieve targets, providing support and training where necessary.- Customer Relationships: Build and maintain strong relationships with clients to enhance customer satisfaction and loyalty, ensuring repeat business.- Data Analysis: Monitor and analyze sales data and marketing performance, preparing reports to share insights with upper management for decision-making.Required Skills and Expectations:- Strong leadership abilities with experience managing a team.- Excellent communication and interpersonal skills to engage effectively with clients and team members.- Proficiency in sales tactics and marketing strategies, paired with a hands-on approach to execution.- Analytical mindset to evaluate data and market trends critically.- Proven track record of achieving sales targets in a competitive market.- Ability to adapt quickly and thrive in a fast-paced environment.

We are seeking a motivated Showroom Sales Executive to join our team in Noorpur Bijnor. The ideal candidate will be responsible for engaging with customers and providing exceptional sales experiences in our showroom.Key Responsibilities:1. Customer Engagement: Welcome customers into the showroom, understand their needs, and assist them in finding suitable products.2. Product Knowledge: Maintain a thorough understanding of the products available, including features, benefits, and pricing, to effectively inform and guide customers.3. Sales Strategy: Develop and implement effective sales strategies to maximize sales and meet monthly targets.4. Sales Reporting: Keep accurate records of sales transactions and customer interactions to report progress and identify areas for improvement.5. Team Collaboration: Work closely with colleagues to enhance the overall shopping experience and ensure customer satisfaction.Required Skills and Expectations:Candidates should possess a graduate degree and have 1 to 7 years of experience in sales. Strong communication and interpersonal skills are essential, along with a persuasive ability to connect with customers. Being detail-oriented and organized is important for managing sales records and customer interactions. A proactive and positive attitude, along with a commitment to achieving sales goals, is expected. The role is full-time and requires working from the office, meaning availability during store hours is necessary. Male candidates are preferred for this position.

We are looking for a reliable and energetic Delivery Boy to join our team in Baguiati, Kolkata. This entry-level position is perfect for someone who is eager to learn and starts their career in the delivery sector.Key Responsibilities:1. Deliver Packages: You will be responsible for picking up and delivering packages to customers in a timely manner. This includes ensuring that deliveries are made according to the planned schedule.2. Route Planning: You will need to plan the best routes for delivery to avoid delays and ensure quick service. Being familiar with the local area will help you navigate efficiently.3. Customer Interaction: You will engage with customers during the delivery process, ensuring they receive their packages in good condition and addressing any questions they may have.4. Maintain Delivery Records: It's important to keep accurate records of deliveries, including the time of delivery and any issues that may arise. This helps maintain high service standards.5. Report Issues: If there are any delivery challenges, such as incorrect addresses or delays, you must report these to the supervisor promptly.Required Skills and Expectations:You should have a minimum educational qualification of a 10th pass. Being punctual, responsible, and hardworking is essential. You should have good communication skills and be able to work independently. Experience is not required but a willingness to learn and adapt is crucial for success in this role.

We are seeking a motivated Back Office Assistant to support our team in Panchkula, Haryana. The ideal candidate will have 2 to 4 years of experience and a graduate degree.Key Responsibilities:- Data Entry: Accurately input and maintain data in our systems to ensure information is up to date and accessible.- Administrative Support: Assist with various administrative tasks such as filing, scanning, and managing paperwork to streamline office operations.- Customer Service: Communicate with clients and vendors via email and phone, addressing inquiries and providing necessary information.- Report Preparation: Generate reports by collecting and analyzing data, helping management make informed decisions.- Inventory Management: Track office supplies and materials, ensuring that the office is well-stocked and organized.Required Skills and Expectations:Candidates should possess strong organizational skills and attention to detail to manage tasks efficiently. Excellent communication skills, both written and verbal, are essential for interacting with team members and clients. Proficiency in Microsoft Office, especially Excel and Word, is required for data handling and report creation. The ideal candidate should be proactive, able to work independently, and demonstrate a positive attitude in a fast-paced environment. Additionally, prior experience in a back office role is preferable to effectively understand the required processes.

We are seeking a dedicated and responsible Delivery Boy to join our team in Delhi NCR. The ideal candidate will help ensure timely and accurate deliveries, providing excellent service to our customers.Key Responsibilities:- Perform Deliveries: Pick up packages from the office or warehouse and deliver them to customers addresses in a timely manner.- Route Planning: Effectively plan delivery routes to minimize travel time and ensure quick service.- Customer Interaction: Engage with customers politely during deliveries, addressing any questions or concerns they may have.- Maintain Vehicle: Ensure the delivery vehicle is clean, fuel-efficient, and in good working condition for safe transport.- Collect Payments: When necessary, collect payments from customers and provide them with receipts.- Report Issues: Immediately report any delivery issues, such as damage to packages or customer complaints, to the supervisor.- Follow Safety Protocols: Adhere to all traffic laws and safety regulations while driving and delivering packages.Required Skills and Expectations:- Must have passed the 10th grade and be able to communicate effectively in local languages.- A valid driving license is required to operate a bike or bicycle for deliveries.- Strong time management skills to ensure prompt and efficient deliveries.- Good physical stamina to handle packages of varying weights.- Familiarity with Delhi NCR roads and landmarks is preferred.- Should demonstrate reliability and a strong work ethic, ensuring all tasks are completed accurately.

* Handle incoming grievance and support calls from users.* Understand, record and appropriately route grievances/complaints.* Provide accurate information and assistance as per defined processes/SOPs.* Coordinate with concerned officials for grievance resolution and follow-up.* Maintain call/grievance records in the designated system.* Perform basic computer and MS Office-related tasks.* Escalate unresolved or critical issues to the concerned authority.* Maintain professional and courteous communication with callers.* Perform other call-handling/support activities related to the grievance redressal system.*Required Skills:** Good verbal and interpersonal communication skills.* Good command of *Hindi and English*.* Basic computer and MS Office knowledge.* Good listening, problem-solving and coordination skills.* Ability to work as per project/operational requirements.*Experience:* Prior experience in Helpdesk/Call Centre/Customer Support in Government/PSU Grievance handling preferred

We are looking for a Customer Support Executive to join our team in Rohini Sector 7, Delhi. This full-time position is ideal for female candidates who are recent graduates or have up to two years of experience in customer service. As a Customer Support Executive, you will be the first point of contact for our customers, helping them with inquiries and resolving issues efficiently and kindly. Key Responsibilities:1. Customer Assistance: You will respond to customer queries via phone, email, or chat, providing accurate information and guidance to ensure a positive experience.2. Issue Resolution: Your role will involve identifying problems and providing solutions. This may include troubleshooting and coordinating with other departments to resolve customer concerns promptly.3. Feedback Collection: You will gather and document customer feedback to help improve our services and products. Sharing insights with the management team will be key to enhancing customer satisfaction.4. Record Keeping: Maintaining accurate records of customer interactions is essential. You will enter data into our systems, ensuring all information is up-to-date and well-organized.Required Skills and Expectations:Candidates should possess excellent communication skills, both verbal and written, to effectively assist customers. A friendly and patient demeanor is crucial as you will be dealing with various customer personalities. Strong problem-solving abilities are expected to help troubleshoot and address customer issues quickly. Additionally, attention to detail and the ability to work as part of a team will enhance your success in this role. Basic computer proficiency is also required.

We are looking for a dedicated Customer Support Executive to join our team. This role involves providing exceptional support to our customers and helping them with their needs. As a Customer Support Executive, you will work from home and interact with customers through various communication channels.Key Responsibilities:- Responding to Customer Queries: Engage with customers via phone, email, or chat to answer questions and provide assistance.- Troubleshooting Issues: Help customers solve problems they encounter with our products or services by guiding them through effective solutions.- Providing Information: Share detailed information about products, services, and company policies to ensure customer satisfaction.- Documenting Customer Interactions: Maintain accurate records of customer interactions and feedback to improve service quality.- Escalating Complex Issues: Identify when a customers issue requires further assistance and escalate it to the appropriate department for resolution.- Following Up: Ensure all customer queries are resolved by following up with customers on their issues or concerns.To thrive in this role, you should have a high school diploma or equivalent. Good communication skills, both written and verbal, are essential. You should be patient and empathetic towards customers, as well as comfortable using computers and different software applications. Being a quick learner and having a positive attitude will also help you succeed in providing excellent customer service. Prior experience is not required but can be beneficial.

URGENT HIRING - TELECALLING SALES Location: Burari, Delhi Position: Telecalling Sales Executive Experience: Experienced Candidates Only Salary: 12,000 - 15,000 Prior Telecalling / Sales experience preferred. Interested candidates can contact HR directly.HR Vishnu 6264326569

Student Visa CounselorJob Type: Full-timeDepartment: Student Visa / AdmissionsExperience: 1-3 years preferredAbout the RoleWe are looking for an experienced and motivated Student Visa Counselor who can guide students through the complete overseas education and visa process. The ideal candidate should be confident in communicating with students and parents, generating and managing leads, maintaining a strong follow-up pipeline, and converting prospects into applications.Key ResponsibilitiesCounsel students regarding study-abroad opportunities, courses, universities, colleges, and destinations.Understand students' academic backgrounds, career goals, and financial situations to recommend suitable options.Make regular calls to new and existing leads and actively engage with prospective students.Generate and maintain a strong pipeline of potential students for future conversions.Follow up with students and parents through calls, WhatsApp, email, and other communication channels.Explain admission requirements, eligibility criteria, tuition fees, scholarships, and application procedures.Assist students with the university/college application and documentation process.Guide students regarding student visa requirements and the overall visa process.Coordinate with internal teams and institutions to ensure smooth processing of applications.Meet individual and team targets for counseling, applications, and conversions.Stay updated on changes in university admissions, student visa rules, and study-abroad policies.Build strong relationships with students and provide support throughout the application and visa journey.Candidate Requirements1.) 1-3 years of experience in student visa counseling / overseas education is preferred.2.) Strong knowledge of study-abroad destinations and student visa processes.3.) Excellent communication and interpersonal skills.4.) Comfortable making outbound calls and speaking directly with students and parents.5.) Strong follow-up and lead-management skills.6.) Ability to build and maintain a pipeline independently.7.) Target-oriented and motivated to achieve conversions.8.) Good convincing, counseling, and negotiation skills.9.) Ability to work independently as well as with a team.10.) Basic computer knowledge.What We're Looking ForWe need someone who is hands-on with clients and takes ownership of their leads. The counselor should be comfortable making calls, understanding student requirements, building a pipeline, taking consistent follow-ups, and converting leads into successful applications.Candidates with only documentation/processing experience and limited client interaction may not be suitable for this role.

We are looking for dedicated Baggage Handling Staff to join our team in Kharagpur, India. This full-time position is ideal for individuals seeking an entry-level role in the transportation sector.Key Responsibilities:1. Baggage Loading and Unloading: Safely load and unload passenger baggage onto and from aircraft and trolleys to ensure timely departures and arrivals.2. Sorting Baggage: Accurately sort and direct baggage to the correct area to streamline the handling process and minimize delays.3. Inspection and Reporting: Inspect baggage for any damage or irregularities and report issues to the appropriate personnel for resolution.4. Customer Service: Provide assistance to passengers with baggage-related inquiries, helping create a positive travel experience.5. Adhering to Safety Standards: Follow all safety protocols and guidelines to ensure a secure environment while handling baggage. Required Skills and Expectations:Candidates should have completed at least 10th grade and possess a willingness to learn. Previous experience is not necessary, making this a great opportunity for those new to the workforce. Applicants must exhibit physical stamina to handle heavy luggage and a positive attitude to work well in a team setting. Good communication skills are essential for assisting passengers effectively. Flexibility with work hours is also important, as shifts may vary.

Location: Dadar & BorivaliCompany DescriptionJamboree is India's leading institute for study abroad test prep and admission counseling, known for achieving the highest scores in GMAT and GRE in the industry. The institute has helped thousands of students gain admission to top universities worldwide. Jamboree offers rigorous test prep for GRE, GMAT, IELTS, and TOEFL, along with comprehensive application guidance and interview training. Our programs are designed to bring out the best in students, making them highly valued by top universities around the world.Job Description:Counsel walk-ins and telephonic inquiries, providing accurate guidance regarding Jamboree's products and services.Follow up with leads and consistently achieve daily calling targets.Achieve sales and service delivery targets.Ensure timely delivery of services and streamline operational processes for efficient center functioning.Maintain a consistent and positive customer experience aligned with the brand standards. Coordinate with faculty members to ensure smooth scheduling and execution of classes.Required Candidate Profile: 2 to 6 years of experience in counselling and sales within the education sector, preferably in overseas education.Proven ability and track record in counselling students and parents while effectively handling the end-to-end sales process.Strong communication, interpersonal, and relationship management skills.Added Perks: Monthly performance based incentivesWork Schedule: 6 days a week including Saturdays and Sundays, Timings: 11am- 8pm. One weekday will be the week off day.

We are looking for a motivated Field Sales Executive to join our team in Bargarh. In this role, you will be responsible for selling our products and services directly to customers in the field. This is a full-time position and requires a proactive and enthusiastic approach.Key Responsibilities:- Meet Customers in the Field: You will visit potential and existing customers to understand their needs and promote our products effectively.- Generate Sales Leads: Identify new sales opportunities through networking and referrals to expand our customer base.- Present Product Information: Explain the features and benefits of our products clearly to help customers make informed decisions.- Achieve Sales Targets: Work towards meeting or exceeding assigned sales goals and reporting your progress to management regularly.- Build Customer Relationships: Develop strong relationships with customers to encourage repeat business and enhance customer satisfaction.- Maintain Accurate Records: Keep track of sales activities, customer interactions, and inventory to streamline the sales process.Required Skills and Expectations:Candidates should have a minimum educational qualification of 10th grade. A good communicator with a friendly and approachable demeanor is essential. You should be self-motivated, with a strong desire to succeed in sales. Time management skills and the ability to work independently in a fast-paced environment are important. Previous sales experience is a plus but not mandatory. A willingness to learn and adapt is crucial for this role.

As a Digital Marketing Associate, you will play a vital role in expanding our online presence and driving business growth. You will be responsible for various digital marketing tasks, working collaboratively with the marketing team.Key Responsibilities:- Manage Social Media Accounts: Create engaging content and schedule posts across various platforms to build brand awareness and engage with our audience.- Search Engine Optimization (SEO): Conduct keyword research and implement best practices to improve our website's visibility on search engines.- Content Creation: Develop high-quality, informative, and appealing digital content including blog posts, articles, and newsletters to attract and retain customers.- Email Marketing: Design and execute email marketing campaigns to nurture leads and keep our audience informed about products and services.- Analytics Tracking: Monitor and analyze website traffic and user behavior using tools like Google Analytics to measure the effectiveness of campaigns and strategies.- Collaboration: Work closely with sales and product teams to align marketing efforts with business objectives and promote new offerings.Required skills and expectations include:- A minimum of 1 to 3 years of relevant experience in digital marketing.- Proficiency in using digital marketing tools and platforms.- Strong understanding of SEO, social media, and email marketing techniques.- Excellent writing and communication skills.- Ability to work independently and manage time effectively in a work-from-home environment.- A bachelor's degree or advanced diploma in a relevant field such as B.C.A, B.B.A, B.Com, B.Sc, or B.E.

Make outbound calls to prospective and existing clients.Handle inbound enquiries and convert leads into business opportunities.Explain the company's services clearly to potential clients.Understand customer requirements and provide appropriate product information.Follow up regularly with prospects through calls, WhatsApp, email and other communication channels.Build and maintain strong relationships with clients.

As a Ramp Service Agent based in Deogarh, India, you will play a crucial role in ensuring that aircraft are prepared for departure and arrival. This is a full-time position suitable for freshers, and it requires candidates who have completed at least the 10th grade.Key Responsibilities:1. Aircraft Cleaning: You will be responsible for cleaning the interior and exterior of aircraft between flights, ensuring a pleasant environment for passengers and crew.2. Baggage Handling: Your duties will include loading and unloading passenger luggage and cargo. You'll ensure that all items are handled safely and securely.3. Equipment Operation: You will operate ground support equipment, such as tugs and cargo loaders, to assist in the efficient movement of luggage and cargo.4. Safety Protocols: It is essential to follow all safety guidelines and procedures to maintain a safe working environment on the ramp.5. Team Collaboration: You will work closely with other ramp agents and airport staff to ensure timely aircraft turnaround and on-time departures.Required Skills and Expectations:Candidates should be physically fit, as the job involves lifting heavy bags and working outdoors in varying weather conditions. Strong communication skills will help you effectively coordinate with your team. Reliability and punctuality are vital, as you will be part of a team that helps ensure passenger safety and satisfaction. Adaptability and a positive attitude are also necessary to thrive in this dynamic work environment.

We are looking for an Airport Guest Relationship Executive to provide excellent service to guests traveling through the airport. This role involves helping passengers with inquiries and ensuring they have a pleasant experience from arrival to departure.Key responsibilities include:1. Customer Assistance: Greet and assist guests with their needs, including answering questions about flights, services, and airport facilities. Your friendly approach will help make their journey smoother.2. Problem Resolution: Address and resolve any issues or complaints raised by passengers. Quick thinking and empathy will be essential in ensuring guest satisfaction.3. Information Management: Give accurate and timely information about flight statuses, security procedures, and airport services. Staying informed will help you assist guests effectively.4. Communication: Maintain clear communication with airport staff and team members. You will need to relay important information to ensure everyone is on the same page.5. Feedback Collection: Gather feedback from guests to help improve services. Understanding guests' experiences is vital for enhancing overall satisfaction.The ideal candidate should have strong communication skills, a friendly demeanor, and the ability to work well under pressure. Being a team player and having a willingness to learn are important, especially for someone at the beginning of their career. You should be proficient in basic computer skills to facilitate remote communication with guests and team members.