Customer Communication Jobs

Calling & Student Support ExecutiveCompany: Dipti Vartak AcademyLocation: Andheri East, Mumbai - Work from officeEmployment Type: Full-timeWorking Schedule: 9 working hours beginning at 10:00 AM, six days per week, with one flexible weekly offExperience: 0-2 years preferred; strong fresh graduates may also be consideredCompensation: 25,000-30,000 per month CTCJoining Preference: ImmediateReporting To: Team Lead / Operational OwnerLanguage Requirement: Strong spoken Hindi and functional spoken English; Marathi will be an advantageCandidates living within approximately 15-20 km of the office, or those who can commute reliably to Andheri East, will be preferred.About Dipti Vartak AcademyDipti Vartak Academy is a fast-growing online education and community platform that helps home bakers develop their skills and build successful baking businesses.We conduct daily webinars, bootcamps, recorded courses, live student support sessions, challenges, community activities, events and multiple membership programs.Our work environment is fast-moving and execution-driven. We interact with a large number of students and leads across different stages of their journey, making clear communication, disciplined follow-up and a strong student experience extremely important.About the RoleWe are looking for a confident, dependable and empathetic Calling & Student Support Executive to manage frontline communication with DVA students and leads.This is primarily a student calling, onboarding, support and follow-up role. The person will be responsible for proactively contacting students, helping them understand their next steps, resolving routine queries, maintaining accurate records and ensuring that pending matters are followed through until closure.The role will also involve follow-up with interested or warm leads from time to time. However, this is not primarily a telesales or sales-closing position at the beginning.A candidate who demonstrates strong communication, persuasion, objection-handling and conversion ability may gradually take on greater sales responsibilities and potentially move into a dedicated sales role over time.Key ResponsibilitiesStudent Calling and Follow-upMake outbound calls to students and leads for assigned activities and campaigns.Call students for webinar, bootcamp, live-session, challenge and event reminders.Confirm attendance and participation wherever required.Follow up with students who have registered but have not completed an important next step.Conduct callbacks and repeat follow-ups where required.Contact inactive or disengaged students for specific reactivation activities.Follow up for feedback, confirmations and other program-related requirements.Understand the purpose of each calling activity instead of treating the job as merely completing a calling list.Student Onboarding and SupportAssist students during onboarding into DVA programs, communities and platforms.Help students understand where to access their program, sessions, groups and resources.Handle routine queries related to schedules, joining links, registrations, program access, challenges and other operational matters.Check whether students have joined the correct WhatsApp groups or communities.Guide students clearly regarding the next action they need to take.Gradually build sufficient knowledge of DVA programs and processes to resolve routine queries independently.Route concerns to the appropriate team member wherever specialist intervention is required.Lead Follow-up and Sales SupportFollow up with interested, warm or hot leads when assigned.Understand the lead's requirement and current level of interest.Answer basic factual questions regarding relevant DVA programs based on approved information.Follow up with prospects who have shown interest but have not completed enrolment.Help prospects complete the required next step where appropriate.Identify high-intent prospects and coordinate with the relevant team member for further sales conversations.Support enrollment-related follow-ups without turning every student interaction into a sales pitch.Sales will not be the primary responsibility initially, but the candidate's ability to influence, persuade and convert will be observed as a potential future growth path.Tracking and CRMMaintain accurate call records, conversation notes and follow-up statuses.Update student and lead information in Google Sheets, CRM systems and internal trackers.Record callbacks, pending actions and commitments accurately.Update outcomes after each meaningful interaction.Ensure that information remains current and usable by other team members.Maintain clear records of unresolved matters and final closure.Identify incomplete or inconsistent information and get it corrected.Follow-up and ClosureTrack every assigned follow-up until it is genuinely completed or appropriately closed.Ensure callbacks happen when promised.Follow up again if the student or lead has not completed the required action.Maintain clear visibility of open and pending matters.Coordinate internally where another team member's intervention is required.Verify whether the required action has actually happened rather than assuming completion.Avoid allowing cases to remain unattended merely because the first call or message has been made.The expected approach is:Understand Contact Communicate Record Take the next action Follow up Escalate where required CloseWhatsApp and Student CommunicationCommunicate with students and leads through WhatsApp wherever required.Send approved links, reminders, instructions and resources.Follow up on WhatsApp after calls when appropriate.Communicate respectfully, patiently and professionally.Adapt communication to the student's situation rather than sounding mechanically scripted.Ensure important information from conversations is captured in the relevant system or tracker.Avoid making commitments or promises outside the person's authority.Problem-Solving and EscalationUnderstand routine student issues before escalating them.Attempt approved basic troubleshooting or process resolution wherever applicable.Distinguish between matters that can be handled independently and those requiring intervention.Escalate payment, refund, technical, sensitive or exceptional issues to the appropriate person.Provide complete context while escalating instead of merely forwarding a screenshot or message.Mention the issue, actions already taken, current status and what support is required.Follow up internally where necessary until the student receives closure.Avoid making unauthorised decisions regarding refunds, discounts, special payment terms or other commercial exceptions.Systems and Digital ToolsWork comfortably with WhatsApp and WhatsApp Business.Use Google Sheets, Google Docs and Google Forms for routine tracking and coordination.Work with CRM and telecalling systems used by the organisation.Update student and lead information accurately across systems.Use learning/community platforms and internal dashboards as required.Learn tools such as GHL or similar CRM platforms after training.Use ChatGPT, Claude or other AI tools for approved routine drafting, summarisation and support activities where required.Learn and adapt to new tools introduced by the organisation.The candidate is not expected to know DVA's complete technology stack before joining, but should be comfortable learning unfamiliar systems quickly.Candidate ProfileWe would prefer someone with 0-2 years of relevant experience in areas such as:Student supportCustomer supportTelecallingEdTech or online educationCoaching or training businessesCustomer successInside salesService operationsFrontline customer communicationStrong fresh graduates may also be considered if they demonstrate unusually good communication, confidence, maturity, discipline and willingness to follow up consistently.Prior experience in the baking industry is not required.Prior sales exposure will be an advantage but is not compulsory.Essential SkillsThe candidate must demonstrate:Strong spoken HindiFunctional spoken and written EnglishClear and respectful verbal communicationConfidence speaking to people over the phoneStrong listening abilityPatience and empathy while dealing with studentsComfort making repeated outbound callsBasic working knowledge of Google SheetsBasic computer and smartphone proficiencyAbility to maintain accurate notes and recordsAbility to follow scripts and SOPs without sounding roboticBasic logical problem-solvingAbility to learn unfamiliar software without constant guidanceDiscipline in tracking callbacks and pending actionsA strong follow-through and closure mindsetTool ExposurePrevious hands-on exposure to any of the following will be an advantage:WhatsApp / WhatsApp BusinessCRM systemsTelecalling or dialler platformsGoogle SheetsGoogle FormsGHL or similar CRM platformsTagMango or another LMSChatGPT or ClaudeStudent-management or customer-support toolsPrior experience with every platform is not compulsory. However, the candidate must be capable of learning DVA's systems quickly and using them independently after appropriate training.Behavioural RequirementsWe are looking for someone who is:Patient and empatheticConfident while speaking with peopleA good listenerDependable and consistentComfortable making repeated calls and follow-upsPersistent without becoming rude or irritatingPleasant but sufficiently assertiveOrganised and detail-orientedDisciplined about recording informationComfortable working with targets and timelinesProactive rather than instruction-dependentCapable of taking conversations through to closureReceptive to feedbackRespectful while communicating with studentsAble to stay calm while handling an irritated or confused studentAble to recognise when an issue should be escalatedInterested in gradually taking on larger responsibilitiesDVA Code of HonorMission FirstTeam SecondMyself ThirdThis means protecting the student experience, supporting the team and taking responsibility for organisational outcomes.Growth OpportunityThis role can grow in two directions based on demonstrated capability and organisational requirements.A candidate who becomes strong at student communication, support and ownership can gradually take on broader Student Success / Customer Success responsibilities.A candidate who demonstrates strong persuasion, objection handling, commercial understanding and conversion ability may progressively take on Inside Sales / Sales responsibilities and potentially graduate into a dedicated sales role.Growth will depend on actual performance and capability-not merely length of service.Selection ProcessThe selection process will generally involve one or two face-to-face interview rounds at the Andheri East office.Candidates may also be given a short mock-call exercise to assess communication, listening ability, student handling, follow-up approach and judgement on when to escalate.

We are looking for a Corporate Relations Executive to build and maintain strong relationships with companies and hiring partners. The role involves connecting with organizations to identify job openings and creating employment opportunities for our students.Key Responsibilities:Build and maintain relationships with companies and corporate hiring partners.Contact companies regularly to understand their current and upcoming hiring requirements.Identify and generate relevant job openings for students and candidates.Coordinate with HR teams and recruiters regarding vacancies and recruitment requirements.Share suitable candidate profiles with companies based on their requirements.Coordinate interviews, recruitment drives, and other hiring activities.Maintain regular communication and follow-ups with corporate clients.Develop new corporate connections and expand the institute's hiring network.Maintain records of companies, job openings, and recruitment activities.Coordinate internally with the placement team to ensure smooth candidate-company communication.Requirements:Good communication and interpersonal skills.Confident in speaking with HRs, recruiters, and corporate representatives.Strong follow-up and relationship-building skills.Basic knowledge of recruitment and hiring processes.Ability to communicate professionally through calls, emails, and WhatsApp.Freshers with good communication skills can also apply.Preferred Experience:0-2 years in Corporate Relations, Business Development, Recruitment, Client Relations, Placement, or a similar role.Key Objective:To develop strong corporate relationships and consistently bring relevant job opportunities and hiring requirements for the institute's students.

* Identify and develop new *B2B sales opportunities* through field visits, cold calling, references, networking, and lead generation.* Visit *corporate offices, companies, architects, interior designers, dealers, institutions, and commercial projects* to generate business.* Understand customer requirements and recommend suitable ergonomic seating and workplace solutions.* Conduct product presentations and demonstrations at customer locations.* Develop and maintain strong relationships with existing and prospective clients.* Generate quotations, follow up on inquiries, and convert leads into orders.* Coordinate with the showroom, sales, production, service, and dispatch teams to ensure smooth order execution.* Maintain regular follow-ups with prospects and existing customers.* Track sales activities, customer interactions, leads, and opportunities through CRM/lead management systems.* Achieve monthly and quarterly sales targets.* Monitor market trends, competitor activities, pricing, and customer requirements.* Participate in exhibitions, corporate meetings, dealer visits, and other business-development activities.* Ensure timely collection and follow-up for outstanding payments wherever required.

Key ResponsibilitiesOn-Ground Prospecting & Lead Generation: Travel across assigned local territories to meet potential clients, retailers, dealers, or corporate prospects face-to-face.Client Presentations & Demonstrations: Conduct direct product or service presentations, deliver pitching proposals, and highlight product benefits tailored to customer needs.Relationship & Network Management: Build and maintain strong relationships with local business owners, retailers, or corporate decision-makers to secure repeat business.Negotiation & Closing: Handle objections on the spot, prepare quotes, negotiate commercial terms, and finalize sales contracts.Market Mapping & Competitor Tracking: Identify untapped areas within the assigned territory, gather competitive intelligence (pricing, offers, demand), and report market trends.Collections & Documentation: Ensure timely collection of payments, invoices, and completion of client onboarding paperwork where applicable.Reporting: Maintain daily visit logs, route plans, client updates, and pipeline status using a Mobile CRM app or daily reporting sheets.

We are looking for a Customer Care Executive to join our team in Whitefield, Bangalore. This is a full-time position suitable for individuals with 0 to 3 years of experience and at least a 12th-grade education.nnIn this role, you will be the first point of contact for our customers, helping them with their inquiries and issues. Your primary goal will be to provide excellent customer service, ensuring a positive experience for each client.nnKey responsibilities include:nn- Customer Support: Address customer inquiries via phone, email, or chat. You will listen to their needs, provide relevant information, and assist in resolving any issues.n n- Issue Resolution: Identify and troubleshoot customer problems. You will work diligently to provide solutions or escalate issues to the appropriate team members when needed.nn- Product Knowledge: Learn about our products and services to effectively assist customers. You will need to stay updated on the latest offerings and changes within the company.nn- Feedback Collection: Gather customer feedback and suggestions. You will document this information and share it with the relevant departments to help improve our services.nnTo excel in this role, you should have strong communication and interpersonal skills, a customer-focused attitude, and the ability to work in a team. Being attentive to details and having good problem-solving abilities will also help you succeed.

We are looking for a motivated and experienced Sales Manager to join our team in Patna. The ideal candidate will have 2 to 5 years of sales experience and a strong passion for driving results.nnKey Responsibilities:nn- Develop Sales Strategies: Create effective sales strategies to target new clients and retain existing customers.n- Lead the Sales Team: Manage and guide the sales team, providing support and training to achieve sales targets.n- Build Customer Relationships: Establish strong relationships with clients to understand their needs and provide tailored solutions.n- Monitor Sales Performance: Track sales metrics and analyze data to improve sales processes and strategies.n- Report Results: Prepare regular reports on sales performance to share with upper management.nnRequired Skills and Expectations:nnCandidates must have excellent communication skills to interact effectively with clients and team members. Strong leadership abilities are vital to motivate the sales team and drive them toward achieving goals. A good understanding of sales principles and customer service is essential for building and maintaining client relationships. The candidate should be adaptable, able to work in a fast-paced environment, and ready to meet challenges head-on. This full-time position requires the ability to work from the office, focusing on developing sales opportunities and maximizing revenue. Male candidates are encouraged to apply.

We are looking for a dedicated Customer Support Executive to join our team. This is a full-time work-from-home position located in Delhi NCR, ideal for freshers who have completed their 12th grade.The primary responsibilities include:- Responding to Customer Inquiries: You will address customer questions and concerns through various communication channels, ensuring timely and satisfactory responses.- Providing Product Information: You will help customers understand our products and services, guiding them to make informed choices based on their needs.- Maintaining Customer Records: You will keep accurate records of customer interactions, ensuring information is up-to-date and accessible for future reference.- Assisting with Problem Resolution: You will work closely with customers to identify issues and find solutions, aiming for a positive customer experience.Candidates should possess strong communication skills in both written and verbal forms. A friendly demeanor and a passion for helping others are essential. The ability to work independently and manage time effectively in a home environment is crucial for success in this role. Basic computer skills and familiarity with customer service software will be beneficial. We expect you to be proactive in learning about our products and to stay patient and professional while assisting customers. If you are eager to start your career in customer service, we encourage you to apply!

As a Banquet Manager, you will be responsible for overseeing all aspects of banquet operations within our facility in Anandpur Sahib Rupnagar. This role requires a dedicated individual who will engage with customers visiting our property, ensuring their needs are met professionally and efficiently.Key responsibilities include managing banquet event logistics, coordinating with kitchen and service staff to deliver exceptional dining experiences, and maintaining the overall cleanliness and organisation of banquet spaces. You will also assist in planning and executing events, ensuring that all details align with customer expectations. Strong customer interaction skills are essential, as you will address inquiries and resolve any issues that may arise during events.To thrive in this position, you should possess excellent communication and interpersonal skills. You are expected to have a background in hospitality management, ideally with at least one year of experience in a related role. A graduate degree is mandatory for this position. This full-time role requires you to work from the office, which includes managing day-to-day responsibilities on-site. Be prepared for potential field work and customer engagement outside the office as part of your duties. We seek a female candidate who is proactive, detail-oriented, and approachable. A willingness to work flexible hours, including weekends and evenings, is vital to accommodate event schedules. Join us to create memorable experiences for our guests!

We are seeking a Front Line Manager to join our team in Lucknow. In this role, you will focus on selling life insurance, along with health and general insurance products, primarily emphasizing life insurance.Key responsibilities include managing a sales team, guiding them in effectively promoting and selling life insurance products. You will be responsible for setting sales targets and developing strategies to achieve them while ensuring that the team understands the products thoroughly. Daily activities will involve training team members, conducting performance assessments, and providing ongoing support to enhance their skills and boost sales.The ideal candidate should have a graduate degree and a minimum of 2 years of relevant experience in sales, preferably in the insurance sector. Excellent communication and interpersonal skills are required to effectively lead and motivate the team. Candidates should also possess solid analytical and problem-solving capabilities to assess sales performance and devise strategies for improvement. Expect to work in the office with a typical full-time schedule. You may need to engage in field work and visits, so having a valid driving license and personal vehicle is essential. Additionally, being equipped with a mobile device is necessary for communication and coordination.Join us to play a pivotal role in driving sales and contributing to our company's growth while leading a passionate team in the insurance market.

BPO Voice Process - Day ShiftLocation: Coimbatore, Tamil NaduJob Type: Full-TimeProcess: Voice Process / Customer SupportShift: Day ShiftJob DescriptionWe are hiring candidates for a BPO Voice Process role in Coimbatore. The position involves handling customer calls, understanding customer requirements, resolving queries, and providing professional customer support.ResponsibilitiesHandle inbound and outbound customer calls.Understand and resolve customer queries.Provide accurate information about products and services.Maintain proper customer records.Follow company processes and quality standards.Achieve assigned performance and productivity targets.RequirementsGood communication skills.Basic computer knowledge.Ability to communicate confidently over the phone.Freshers and experienced candidates can apply.Willingness to work in a day shift.Location: CoimbatoreShift: Day ShiftExperience: Freshers & ExperiencedEmployment Type: Full-Time

## Customer Care ExecutiveCompany: Comcast InfotechLocation: GCC, Greater Noida WestJob Type: Full-Time Work From OfficeSalary: 18,000 per monthProcess: Customer Care / Welcome Call ProcessTarget: No Sales Target### Job DescriptionComcast Infotech is looking for enthusiastic and customer-oriented candidates for the position of Customer Care Executive. The selected candidate will be responsible for handling customer calls, understanding their queries, providing accurate information, and ensuring a positive customer experience.### Key Responsibilities* Handle customer calls professionally and politely.* Understand customer requirements and resolve their queries.* Provide accurate information about products/services.* Maintain proper records of customer interactions.* Follow company communication and customer service guidelines.* Ensure a smooth and positive customer experience.### Requirements* Good English communication skills (speaking and understanding) are mandatory.* Basic computer knowledge is required.* Good interpersonal and customer-handling skills.* Candidates should be confident, polite, and willing to learn.* Freshers and experienced candidates both can apply.### What We Offer* Fixed monthly salary of 18,000.* Work-from-office opportunity.* Customer care/welcome call process.* No sales target.* Supportive work environment and learning opportunities.Interested candidates are invited to apply and become a part of Comcast Infotech.

We are seeking an enthusiastic Sales Manager to join our team in Panchkula, Haryana. This full-time position is ideal for individuals with a passion for sales and a drive to succeed, regardless of their level of experience.Key Responsibilities:- Develop and implement effective sales strategies to increase revenue and meet targets. This includes identifying market opportunities and potential clients.- Establish and maintain strong relationships with clients. Building a rapport with clients will be crucial for ensuring long-term partnerships.- Oversee the sales team, providing training and support as needed. This will help in achieving team performance and professional growth.- Analyze market trends and competitor activities to make informed decisions. Staying updated on industry trends will aid in adapting strategies effectively.- Prepare and present regular sales reports to senior management. Reporting on progress and challenges will help in aligning the sales strategy with overall business goals.Required Skills and Expectations:Candidates should have a graduate degree and possess strong communication and interpersonal skills. A collaborative attitude is essential as the Sales Manager will work closely with team members and clients. The ability to analyze data and market trends is important for making strategic decisions. We are looking for someone who is adaptable, goal-oriented, and eager to learn in a fast-paced environment. Whether you are a fresh graduate or have up to 6 years of experience, your enthusiasm and drive will be key to your success in this role..

We are seeking a dedicated and organized female Floor Manager to oversee daily operations in our Malad West office. This full-time position is ideal for candidates with 0 to 2 years of experience and a diploma qualification. nnKey Responsibilities:nn1. Supervision of Staff: Coordinate and manage team activities, ensuring each member understands their tasks and responsibilities to achieve smooth operations.nn2. Customer Service Management: Handle customer inquiries and feedback effectively, ensuring a high level of satisfaction by addressing issues promptly and professionally.nn3. Inventory Oversight: Monitor stock levels, conduct regular inventory checks, and coordinate with suppliers to ensure timely replenishment of supplies.nn4. Training and Development: Assist in training new staff members, providing guidance on company policies and procedures to enhance their performance.nn5. Reporting and Analysis: Prepare daily reports on operations and submit them to senior management, identifying any challenges and suggesting improvements.nnRequired skills and expectations include a diploma in a relevant field, strong communication skills, and excellent organizational abilities. The ideal candidate should be able to work in a fast-paced environment, demonstrate leadership qualities, and possess problem-solving skills. Attention to detail and a commitment to delivering quality service are also essential for success in this role.

Responsibilities: Generate and follow up on leads Handle customer queries and convert leads into sales Maintain customer relationships Achieve monthly sales targets Regular follow-up with potential customersRequirements: Minimum 1+ year of sales experience Good communication and convincing skills Target-oriented and hardworking Customer handling experience preferred

Key ResponsibilitiesDevelop and implement sales strategies to achieve revenue and profitability goals.Lead, mentor, and motivate the sales team to achieve individual and team targets.Identify and develop new business opportunities, markets, and customer segments.Build and maintain strong relationships with key customers and business partners.Monitor sales performance and prepare periodic sales forecasts and reports.Conduct regular market research to identify industry trends and competitor activities.Collaborate with marketing, operations, and other departments to support business objectives.Manage the sales pipeline and ensure effective lead conversion.Negotiate contracts, pricing, and commercial agreements with customers.Ensure customer satisfaction and resolve escalated customer concerns.Monitor and control sales budgets and expenses.

Key ResponsibilitiesWelcome and assist visitors, clients, and guests in a professional manner.Manage the reception area and maintain a clean, organized, and professional environment.Answer, screen, and forward incoming phone calls and emails.Handle inquiries and direct them to the appropriate departments or personnel.Maintain visitor records and issue visitor passes as per company procedures.Schedule meetings, appointments, and conference room bookings.Receive, sort, and distribute incoming mail, courier deliveries, and packages.Maintain office supplies inventory and coordinate replenishment when required.Provide administrative support such as data entry, filing, photocopying, and document management.Coordinate travel arrangements, accommodations, and transportation if required.Support HR and administration activities as assigned.Ensure compliance with company security and reception protocols.

Key ResponsibilitiesWelcome and assist customers in selecting products and services.Achieve individual and store sales targets.Maintain product displays and ensure merchandise is properly stocked.Handle billing, cash transactions, and POS operations.Monitor inventory levels and coordinate stock replenishment.Address customer inquiries, complaints, and service requests professionally.Ensure store cleanliness, visual merchandising, and overall presentation standards.Support promotional activities, offers, and in-store campaigns.Prepare daily sales reports and maintain transaction records.Follow company policies, operational procedures, and security guidelines.

Aircraft Operator - Job DescriptionPosition: Aircraft OperatorAnnual Salary Range: 4,00,000 - 8,00,000 per yearIndustry: Aviation / Airlines / Airport OperationsEmployment Type: Full-timeJob ResponsibilitiesMonitor and support daily aircraft operations.Coordinate aircraft movements, flight schedules, and operational activities.Communicate with pilots, ground staff, maintenance teams, and air traffic control as required.Monitor flight status and operational changes.Assist with flight planning, aircraft allocation, and operational documentation.Ensure compliance with aviation safety procedures and company operating standards.Monitor weather, airport conditions, and other operational factors affecting flights.Handle operational disruptions, delays, and schedule changes.Maintain accurate flight and aircraft operation records.Coordinate ground handling, fueling, boarding, and aircraft turnaround activities.Report operational issues to the appropriate aviation management team.Support safe, efficient, and timely aircraft operations.Required QualificationsDiploma/Degree in Aviation, Aeronautical Engineering, Airport Management, or a related field.Knowledge of aircraft operations and aviation procedures.Good communication and coordination skills.Basic knowledge of flight schedules, airport operations, and safety regulations.Ability to work under pressure and in rotating shifts.Strong problem-solving and organizational skills.Key SkillsAircraft operationsFlight coordinationAirport operationsFlight monitoringSafety complianceOperational documentationCommunicationProblem-solvingTeam coordinationTime managementCareer Path:Aircraft Operations Executive Senior Aircraft Operator Flight Operations Supervisor Operations Manager.

We are seeking a seasoned Freight Manager to streamline our logistics and shipping processes. The ideal candidate will bring extensive experience and leadership skills to oversee our freight operations in Mumbai.Key Responsibilities:- Manage Freight Operations: Oversee all aspects of freight transportation, ensuring efficient and timely movement of goods from origin to destination.- Develop Relationships with Carriers: Build and maintain strong relationships with freight carriers to negotiate rates and secure reliable shipping services.- Compliance and Regulations: Ensure all freight activities comply with local and international shipping regulations, mitigating any compliance risks.- Cost Control: Monitor freight expenses and implement cost-saving measures without compromising service quality.- Team Leadership: Lead and mentor a team of logistics professionals, fostering a collaborative environment to enhance productivity.- Performance Analysis: Track and analyze key performance indicators (KPIs) to identify areas for improvement and optimize shipping processes.Required Skills and Expectations:Candidates should have 20 to 30 years of experience in freight management or a related field. Strong knowledge of logistics and supply chain management is essential. Excellent negotiation and communication skills are a must to effectively interact with carriers and stakeholders. Proficiency in logistics software and data analysis tools is also required. A proven ability to lead teams, manage stress, and make quick decisions in a fast-paced environment is expected. The candidate should possess a strong attention to detail and a commitment to delivering high-quality service.

Here's a polished version for an International Voice Process - Night Shift role:International Voice Process - Night Shift## International Voice Process - Night ShiftLocation: Coimbatore, Tamil NaduJob Type: Full-TimeProcess: International Voice Process / Customer SupportShift: Night Shift### Job DescriptionWe are hiring candidates for an International Voice Process role in Coimbatore. The position involves communicating with international customers over the phone, understanding their concerns, providing appropriate solutions, and delivering professional customer service.### Responsibilities- Handle inbound and outbound calls from international customers.- Understand customer requirements and resolve queries effectively.- Provide accurate information about products and services.- Maintain proper customer records and call details.- Follow company policies and quality standards.- Meet assigned productivity and customer-service targets.### Requirements- Good spoken English and communication skills.- Comfortable communicating with international customers.- Basic computer knowledge.- Good listening and problem-solving skills.- Freshers and experienced candidates can apply.- Willingness to work in a night shift.Location: CoimbatoreShift: Night ShiftExperience: Freshers & ExperiencedEmployment Type: Full-Time

## BPO Voice Process - Coimbatore Day ShiftJob Description:We are hiring candidates for a BPO Voice Process in Coimbatore with a day-shift schedule. The role involves handling customer calls, understanding customer requirements, resolving queries, providing accurate information, and maintaining a professional customer experience.### Responsibilities- Handle inbound/outbound customer calls.- Understand and resolve customer queries professionally.- Provide accurate information about products/services.- Maintain proper call records and update customer details.- Meet assigned quality and productivity targets.- Follow company policies and communication standards.### Requirements- Good English communication skills.- Basic computer knowledge.- Ability to communicate confidently over the phone.- Freshers and experienced candidates can apply.- Willingness to work in a day shift.Location: Coimbatore, Tamil NaduProcess: Voice Process / Customer SupportShift: Day ShiftExperience: Freshers & ExperiencedEmployment: Full-time

## BPO Voice Process - Day ShiftCompany: Spancore TechnologyLocation: CoimbatoreProcess: BPO - Voice ProcessShift: Day Shift### Job DescriptionWe are looking for enthusiastic and customer-focused candidates to join Spancore Technology as BPO Voice Process Executives. The role involves handling customer calls, understanding customer requirements, providing accurate information, and maintaining a high level of customer satisfaction.### Responsibilities- Handle inbound and/or outbound customer calls professionally.- Understand customer queries and provide appropriate solutions.- Maintain good communication and customer service standards.- Record customer details and call information accurately.- Follow company procedures and achieve assigned targets.- Coordinate with internal teams whenever required.### Requirements- Good verbal communication skills in English/Tamil.- Basic computer knowledge.- Freshers and experienced candidates can apply.- Customer-service-oriented attitude.- Ability to work in a day-shift environment.### Job Details- Job Role: BPO Voice Process Executive- Company: Spancore Technology- Location: Coimbatore- Shift: Day Shift- Experience: Freshers / Experienced- Employment: Full-timeIf you want, I can also make this into a short WhatsApp/Instagram job vacancy post with salary, qualification, and contact details.