Customer Communication Job Vacancies in Chandigarh

As Airport Ground Staff in Chandigarh, you will play a vital role in ensuring smooth operations at the airport. You will assist passengers and provide crucial support to ensure a pleasant travel experience.nnKey Responsibilities:n- Passenger Assistance: Help passengers with check-in, boarding, and baggage handling, ensuring their needs are met throughout their journey.n- Safety and Security Checks: Conduct preliminary checks and support security personnel to maintain a safe airport environment.n- Information and Guidance: Provide accurate information to passengers about flight schedules, gate changes, and airport facilities, helping them navigate the airport confidently.n- Coordination with Airlines: Collaborate with airline staff to ensure timely departures and arrivals, addressing any issues that may arise during the flight process.nnRequired Skills and Expectations:nCandidates should possess a high school diploma (12th pass). Strong communication skills are essential for effectively interacting with passengers and team members. A customer-oriented attitude is crucial, as you will be the face of the airport for travelers. The ability to work in a fast-paced environment and handle multiple tasks efficiently is important. Prior experience in customer service is a plus but not mandatory, making this role suitable for individuals with varying levels of experience, from freshers to those with up to five years in the field. Flexibility in work hours is expected, and you should be ready to work different shifts in the airport's operational hours.

We are looking for a friendly and organized Office Receptionist to join our team in Chandigarh. This is a full-time position that allows you to work from home. The ideal candidate will help create a welcoming environment for our visitors and assist with various administrative tasks. nnKey Responsibilities:nn1. Greeting Visitors: Welcome guests and clients with a warm and professional attitude, ensuring they feel comfortable and attended to.n n2. Answering Calls: Handle incoming phone calls, take messages, and transfer calls to the appropriate personnel, ensuring effective communication.nn3. Managing Correspondence: Assist in sorting and distributing incoming mail and packages, as well as preparing outgoing correspondence.nn4. Scheduling Appointments: Help coordinate schedules and appointments, ensuring all parties are informed and prepared.nn5. Data Entry: Maintain and update records as necessary, ensuring all information is accurate and up to date.nnRequired Skills and Expectations:nnCandidates should possess strong communication skills, both spoken and written, to interact effectively with clients and team members. Basic computer knowledge, including familiarity with email and office software, is essential. Attention to detail and the ability to multitask in a fast-paced environment are important. A positive attitude and willingness to learn will help you succeed in this role, especially if you are just starting your career. Prior experience is not mandatory but will be considered a plus.

We are looking for a dedicated Ground Hostess to join our team in Chandigarh. This role is ideal for individuals who are passionate about customer service and enjoy working in a dynamic environment.Key Responsibilities:- Customer Assistance: Greet passengers warmly and provide support throughout their journey, ensuring a comfortable and pleasant experience.- Check-in Coordination: Assist passengers with check-in procedures, including guiding them through the necessary documentation and systems.- Information Provision: Provide relevant information to passengers about flights, services, and airport facilities, helping them navigate easily.- Problem Solving: Address any concerns or issues that passengers may encounter during their time at the airport, ensuring effective and timely resolutions.Required Skills and Expectations:Candidates must have completed their 12th grade and should be female, as per the job requirements. Effective communication skills are essential to interact with passengers and colleagues. A friendly demeanor and the ability to maintain composure under pressure are important traits for this role. While previous experience is not mandatory, a willingness to learn and adapt in a fast-paced work environment is crucial. The position requires a full-time commitment, with the expectation of working from the office. Enthusiasm for providing excellent service and a proactive approach to tasks will contribute to success in this role.

This is a modern, execution-heavy role. You will run field operations through our company app/CRM, ensuring technician attendance, site visits, service reports, and closures are captured in real time. The goal is simple: no complaint should remain unattended or poorly documented, and no deductions should happen due to missed timelines, missing attendance, or incomplete portal compliance.Key Responsibilities Lead Pan-India Field Team (20+): Plan deployment, productivity, discipline, and performance across zones; manage travel, tools, and site readiness. App-Based Monitoring & Work Control: Use the company app to track technician location, attendance, job status, visit evidence, and daily outputs; ensure teams follow the workflow inside the app (not WhatsApp-only operations). Complaint-to-Closure Ownership: Drive end-to-end resolution of complaints, failures, rejections, and performance issues with clear timelines and escalation. Zero-Leakage on Portal Compliance: Ensure every complaint is acknowledged, attended, and closed with proper documentation so there are no payment deductions/penalties due to delayed attendance, missing visit proof, or incomplete reports. Men + Material Coordination: Coordinate spares/material movement, urgent dispatches, and manpower allocation so technicians reach site with the right parts and support. RCA & CAPA Execution: Coordinate technical investigations with QA/QC and Production; run structured RCA (5-Why/8D), ensure CAPA implementation, and prevent repeat issues. Service Documentation Discipline: Ensure complete service visit reports, commissioning/installation records, customer sign-offs, photos/evidence, and closure notes as per railway expectations. Dashboards & SLA Management: Maintain trackers/dashboards for open complaints, aging, repeat issues, response times, and closure quality; run daily/weekly reviews with field teams. Training & Field Readiness: Train technicians on installation standards, safety, professional site conduct, and documentation requirements inside the app. Customer Communication: Coordinate with railway officials/workshop teams to secure access, approvals, and closure acknowledgments smoothly and professionally.Required Skills & Competencies Serving in the railways as a After sales manager for complaint monitoring is MANDATORY to apply for this role. Proven experience managing distributed field service teams in railways/automotive/industrial equipment/safety-critical manufacturing. Strong execution discipline: you can run SLA-based closures and stop issues from aging. Comfort with tech-enabled operations: app-based attendance, job tracking, CRM workflows, dashboard reporting. Strong coordination skills across QA/Production/Stores/Dispatch and external stakeholders. Strong documentation rigor and ability to defend closures with evidence. Good Excel/MIS capability for reporting and analysis.Qualifications B.E./B.Tech/Diploma (Mechanical/Electrical/Production preferred). 4-10 years relevant experience; railways exposure is a strong advantage. Administration job and there is no travel expected. Travel heavy role also available.

We are looking for Ground Staff to join our team in Chandigarh. This is a full-time position where you will work from the office.Key Responsibilities:- Passenger Assistance: You will help passengers with their inquiries, ensuring they have a smooth and pleasant experience at the airport.- Check-In Support: You will assist passengers during the check-in process, ensuring all necessary documentation is completed and luggage is properly handled.- Luggage Handling: You will be responsible for managing and organizing luggage to ensure it is loaded and unloaded from aircraft efficiently and safely.- Safety Compliance: You will follow safety procedures and regulations to maintain a secure environment for passengers and staff alike.- Communication: You will communicate effectively with colleagues and passengers, providing information and updates as needed to facilitate operations.Required Skills and Expectations:Candidates should be at least a 10th pass and have a willingness to learn. Previous experience is not mandatory, making this a great opportunity for freshers. Strong communication skills are essential, as you will be interacting with passengers and team members frequently. The ability to work in a fast-paced environment and handle pressure will be important. Candidates should display a positive attitude, excellent interpersonal skills, and a commitment to providing exceptional customer service. Flexibility in working hours may be required to accommodate operational demands.

As a Back Office Computer Operator, you will play a crucial role in supporting our operations by handling various administrative tasks. This is a part-time position that allows you to work from home, making it ideal for freshers looking to start their careers.Key Responsibilities:- Data Entry: Accurately input data into the companys systems to ensure all records are up-to-date and correct. This is essential for maintaining organized information and supporting decision-making.- Document Management: Organize, update, and maintain electronic files and documents. Efficient document management helps in easy retrieval and consistency across the company.- Email Management: Respond to and manage internal and external email communication. Clear communication ensures smooth operations and supports team collaboration.- Support Administrative Tasks: Assist in various clerical duties as needed, such as preparing reports and handling inquiries. This supports overall efficiency and productivity in the office.Required Skills and Expectations:- Basic computer skills including familiarity with Microsoft Office, especially Excel and Word, are essential for performing daily tasks effectively.- Good typing speed and attention to detail are important to ensure data accuracy and minimize errors.- Strong communication skills, both written and verbal, will help you interact effectively with team members and external contacts.- A proactive and self-motivated attitude is expected, as you will be responsible for managing your own time and tasks while working remotely.

We are looking for a dedicated Airport Terminal Services Agent in Chandigarh. This entry-level position is ideal for those with up to two years of experience or fresh graduates who have completed their 12th grade. The role involves assisting passengers and ensuring smooth operations within the airport terminal.nnKey Responsibilities:nn- Customer Assistance: You will greet passengers, provide information about flights, and help with check-in procedures. Your friendly demeanor will create a welcoming environment.nn- Baggage Handling: You will assist in managing luggage and ensuring that it is processed correctly. This includes monitoring lost luggage claims and helping passengers with their baggage queries.nn- Safety Compliance: You will ensure that all safety regulations are followed in the terminal. This helps maintain a secure environment for both passengers and staff.nn- Coordination: You will work closely with various airport departments to manage boarding processes and resolve any issues that may arise.nnRequired Skills and Expectations:nnThe ideal candidate should have excellent communication skills to interact effectively with passengers and team members. A team-oriented mindset is essential, as you will work alongside various airport staff to ensure smooth operations. Attention to detail is important for managing flight schedules and baggage handling. A proactive attitude and the ability to handle stressful situations with a calm demeanor are necessary to excel in this fast-paced environment.

We are seeking a dedicated Customer Support Executive to join our team in Chandigarh. This full-time position allows you to work from home and is ideal for individuals with 0-2 years of experience who are ready to assist and support customers.nnIn this role, you will be responsible for handling customer queries, providing information about products and services, and addressing concerns. You will communicate with customers via various channels, ensuring a positive and efficient experience. Your empathy and problem-solving skills will help in resolving issues promptly and maintaining customer satisfaction.nnKey responsibilities include:nn- Responding to customer inquiries through phone, email, or chat: You will assist customers by providing accurate information and addressing their concerns.nn- Managing and resolving complaints: Your role involves listening to customer issues, understanding their needs, and finding effective solutions.nn- Documenting customer interactions: You will maintain records of customer feedback and interactions to enhance service quality.nn- Collaborating with team members: Working closely with your colleagues will help ensure a seamless flow of information and support across the team.nnTo succeed in this position, you should possess strong communication skills, both written and verbal. A friendly demeanor and a commitment to helping others are essential. Basic computer skills and familiarity with customer support software will be beneficial. A willingness to learn and adapt in a dynamic environment is also crucial for this role.

Join our dynamic team as an Airport Ground Staff member in Chandigarh, India. We are looking for enthusiastic individuals with a passion for customer service and a keen interest in the aviation industry. This full-time position is ideal for candidates with 0 to 2 years of experience who have completed their 12th grade.nnKey Responsibilities:nn1. Customer Assistance: You will help passengers with check-in procedures, ensuring their journey begins smoothly. This includes guiding them through documentation and answering any questions they may have.nn2. Baggage Handling: In this role, you will manage the safe loading and unloading of luggage from aircraft while maintaining a keen eye on baggage safety and security procedures. nn3. Coordination with Staff: You will work closely with other airport personnel to ensure efficient flight operations. This involves relaying important information and promptly addressing any issues that arise.nn4. Safety Compliance: Adhering to airport safety regulations is vital. You will be responsible for following protocols to maintain a secure environment for both passengers and staff.nnRequired Skills and Expectations:nnCandidates must possess strong communication skills to interact effectively with diverse groups. A customer-oriented approach and problem-solving abilities are essential for addressing passenger needs. Being a team player who can work under pressure in a fast-paced environment is crucial. Additionally, a positive attitude and a willingness to learn will contribute to your success in this role.

We are looking for a dedicated Shop Worker to join our team in Chandigarh. This is a full-time position suitable for freshers who have completed their 10th grade. The ideal candidate will be responsible for helping in daily store operations.Key Responsibilities:- Customer Assistance: Greet customers warmly and help them find the products they need, ensuring a friendly shopping experience.- Stock Management: Assist in receiving, organizing, and restocking products on shelves, keeping the store well-organized and stocked.- Cleanliness Maintenance: Regularly clean and maintain the shop area, ensuring it remains neat and appealing for customers.- Cash Handling: Help with basic cash register operations, processing purchases, and managing payment transactions accurately.- Inventory Tracking: Support in monitoring stock levels and reporting any shortages or discrepancies to the supervisor.Required Skills and Expectations:- Communication Skills: Must be able to communicate clearly and effectively with customers and team members.- Team Player: Willing to work closely with others and support colleagues in various tasks as needed.- Attention to Detail: Able to notice and address cleanliness issues and product organization to enhance customer satisfaction.- Positive Attitude: Must approach all tasks with enthusiasm and a willingness to learn new skills.- Physical Stamina: Should be prepared for standing and moving around the shop for extended periods. This role is a great opportunity for individuals eager to start their career in a dynamic retail environment.

As an Airport Ground Staff member in Chandigarh, you will play a vital role in ensuring the smooth operation of airport services. This is a full-time position suitable for candidates with 0 to 5 years of experience and a minimum educational qualification of 10th grade.Key Responsibilities:- Check-in Assistance: Help passengers with the check-in process, ensuring they have their documents and boarding passes ready for a seamless experience.- Baggage Handling: Handle passengers luggage carefully, including checking, loading, and unloading bags from the aircraft, ensuring all items are managed securely.- Customer Service: Provide excellent customer service, addressing inquiries, solving problems, and assisting passengers with special needs.- Boarding Process: Manage the boarding procedures by verifying tickets, guiding passengers to the correct boarding gate, and ensuring that the boarding process is efficient.- Safety and Security Checks: Conduct safety and security checks on passengers and luggage to ensure compliance with airport regulations.- Collaborating with Team: Work closely with other airport staff, including security and airline personnel, to ensure all operations run smoothly.Required Skills and Expectations:Candidates should possess strong communication skills to interact effectively with passengers. A friendly demeanor and a professional appearance are essential as this role represents the airport. Basic knowledge of airport operations can be helpful but not mandatory. Candidates should be able to work in a fast-paced environment and manage stress effectively. Flexibility with working hours is expected, as shifts may vary.

We are looking for a dynamic Customer Relationship Executive to join our team in Chandigarh. This role is essential for maintaining strong relationships with our customers and ensuring their needs are met effectively.Key Responsibilities:- Customer Interaction: Regularly engage with customers through calls and face-to-face meetings to understand their needs and address any concerns they may have.- Support Services: Provide timely support by answering queries and resolving issues, ensuring a high level of customer satisfaction.- Data Management: Maintain accurate records of customer interactions and feedback, helping the team improve service quality.- Feedback Collection: Gather and analyze customer feedback to identify areas for improvement, contributing to the enhancement of our services.- Collaboration: Work closely with other departments to relay customer insights and facilitate solutions that benefit both customers and the company.Required Skills and Expectations:- Strong communication skills, both verbal and written, are essential for effective customer interaction.- Good listening skills are necessary; understanding customer concerns helps in providing appropriate solutions.- A proactive approach to problem-solving is important to anticipate customer needs and enhance their experience.- Organizational skills are vital for managing multiple customer accounts and ensuring follow-ups are conducted promptly.- Being a team player is crucial, as collaboration with colleagues will drive better customer outcomes.- A basic understanding of computer applications for record-keeping and communication is expected. We welcome candidates with varying levels of experience, making this an excellent opportunity for both fresh graduates and those with prior experience.