Customer Communication Job Vacancies in Chennai

We are looking for a dedicated male Sales Manager to join our team at our office on Tambaram - Mudichur Road. This full-time position is suitable for individuals with 0 to 2 years of experience in sales.**Key Responsibilities:**- **Develop Sales Strategies**: Create effective sales plans to meet company targets. You will analyze market trends and customer needs to shape these strategies.- **Manage Client Relationships**: Build and maintain strong relationships with clients. You will be the primary point of contact and need to ensure customer satisfaction and loyalty.- **Achieve Sales Targets**: Set and meet individual sales goals. You will track your performance and work towards consistently achieving or exceeding set targets.- **Conduct Market Research**: Gather and analyze market data to identify potential new customers. This helps in understanding competition and finding opportunities for growth.- **Train and Guide Team Members**: Support and guide junior sales staff in understanding products and sales techniques. This will help in building a strong, efficient sales team.**Required Skills and Expectations:**Candidates should have strong communication and interpersonal skills to effectively engage with clients and team members. A basic understanding of sales processes and customer relationship management is essential. Candidates are expected to be results-driven, with a proactive attitude toward challenges. Adaptability and willingness to learn new skills in a fast-paced environment will be highly valued. A positive mindset and the ability to work collaboratively in a team are also important for success in this role.

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We are looking for a dedicated Field Sales Executive to join our team in Chennai. In this role, you will be responsible for engaging with customers directly, promoting our products, and driving sales in the field.**Key Responsibilities:**- **Customer Engagement:** Actively visit potential and existing customers to understand their needs and promote our products effectively.- **Sales Demonstration:** Present our products clearly and confidently to demonstrate their benefits, helping customers make informed purchasing decisions.- **Market Research:** Gather information about current market trends and customer preferences to support sales strategies and improve our offerings.- **Reporting:** Maintain detailed records of sales activities and customer interactions to provide insights for future sales initiatives.- **Team Collaboration:** Work closely with the sales team to align strategies and share feedback to enhance overall performance.**Required Skills and Expectations:**- Strong communication skills are essential for effectively discussing products with customers.- A positive attitude and willingness to learn will help you thrive in this position, especially if you have little or no prior experience.- The ability to work independently and manage time well is crucial for meeting sales targets.- Basic awareness of sales techniques and customer service principles will be advantageous.- As this position is for male candidates only, we seek individuals who are motivated and ready to take on challenges in a dynamic sales environment.

We are looking for a dedicated and enthusiastic Customer Care Executive to join our team. This role is perfect for freshers who are ready to start their careers in customer service from the comfort of their homes in Chennai.**Key Responsibilities:**- **Responding to Customer Inquiries:** You will handle incoming calls and messages from customers, providing clear and accurate information to address their needs effectively.- **Resolving Issues:** You will assist customers in troubleshooting problems, providing solutions, and ensuring their issues are resolved satisfactorily.- **Maintaining Customer Records:** You will be responsible for accurately documenting customer interactions and maintaining records, which helps in improving future service quality.- **Providing Product Information:** You will inform customers about our products and services, helping them make informed decisions and enhancing their experience.- **Upselling when Appropriate:** You may assist in promoting additional products or services based on customer needs to boost sales and improve the customer's overall experience.**Required Skills and Expectations:**- **Excellent Communication Skills:** You should be able to express ideas clearly and interact positively with customers over the phone and via chat.- **Problem-Solving Ability:** You must be able to think critically and come up with solutions quickly to assist customers with their issues.- **Basic Computer Skills:** Familiarity with using computers, software applications, and the internet is essential for managing customer inquiries efficiently.- **Customer-Oriented Attitude:** A positive demeanor and willingness to help customers is crucial in providing outstanding service.If you are eager to contribute to a dynamic team and grow your skills in customer service, we encourage you to apply!

We are seeking a dedicated and enthusiastic Customer Care Executive to join our team in Chennai. This is a full-time, work-from-home position designed for freshers who have completed their 12th grade. The ideal candidate should be a female and possess a strong desire to assist customers effectively.Key Responsibilities:- **Customer Interaction**: Engage with customers through phone calls, emails, or chat. You will be the first point of contact, providing information and support on our products and services. - **Issue Resolution**: Address customer inquiries and complaints promptly and professionally. Your goal is to resolve issues to ensure customer satisfaction, enhancing their experience with our brand.- **Product Knowledge**: Learn about our products and services to provide accurate information. Staying informed will enable you to assist customers confidently and effectively.- **Documentation**: Maintain clear records of customer interactions in our system. Accurate documentation helps track issues and improve future service.Required Skills and Expectations:The ideal candidate should have excellent communication skills, both verbal and written. A friendly and positive attitude is essential, as is the ability to listen and empathize with customer concerns. Basic computer skills and familiarity with using a computer for customer service tasks are also required. You should be organized and able to manage time effectively, providing timely responses to customer inquiries. A proactive approach to problem-solving will benefit you in this role, ensuring you meet and exceed customer expectations.

We are looking for a technically strong and commercially driven Sales Engineer to identify business opportunities, engage industrial customers, and promote automation, IoT, and industrial communication solutions. The role involves technical sales, customer relationship management, solution selling, and achieving sales targets.Key Responsibilities:Generate new business opportunities through customer visits, networking, OEMs, dealers, and system integratorsUnderstand customer requirements and recommend suitable automation, IoT, and industrial solutionsConduct product presentations, demonstrations, and coordinate with technical teams for solution implementationFollow up on enquiries, quotations, payments, and maintain strong customer relationshipsPrepare proposals, maintain CRM records, and monitor sales pipeline and performance metricsAchieve sales targets while supporting project execution and customer satisfactionRequired Skills & Qualifications:Diploma/BE/B.Tech in Electronics & Communication, Electrical & Electronics, Instrumentation, Mechatronics, Automation, or related engineering disciplines1-5 years of experience in industrial automation, electrical/electronics product sales, IoT, or technical support (Freshers with strong technical aptitude may also apply)Basic knowledge of PLC, SCADA, Sensors, Modbus, Ethernet, IoT, and Industry 4.0 conceptsStrong communication, presentation, negotiation, and customer handling skillsProficiency in MS Office and CRM tools preferred

Greetings from NIGSOFT Pvt Ltd,We are looking for a motivated and results-driven Field Sales Executive to join our team. The ideal candidate will be responsible for generating leads, meeting sales targets, and building strong relationships with clients through on-ground sales activities. This role requires regular travel within the assigned territory to promote our products/services and drive business growth.Key Responsiblities :* Identify and approach potential customers within the assigned territory to generate new business* Conduct face-to-face meetings with prospective and existing clients to present products/services* Handle customer queries, negotiate pricing, and close sales deals effectively* Build and maintain strong, long-term relationships with clients to ensure repeat business* Stay updated on market trends, competitor activities, and customer needsRequirements :* Bachelor's degree in any discipline (preferred but not mandatory)* 0-1 years of experience in field sales, direct sales, or a similar role* Strong communication, negotiation, and interpersonal skills* Own two-wheeler and valid driving license preferred.* Ability to work independently and manage time effectively while travelingSkills :* Sales and negotiation* Relationship management* Lead generation* Target-driven mindsetLocation : ChennaiExperience : Freshers / ExperiencedSalary : 15000 - 18000Interested Candidates share their resume to hr@nigsoft.com or 9003111592Benefits:Cell phone reimbursementInternet reimbursementPaid sick timeWork Location: In person

We are seeking a dedicated BPO Customer Support Executive to join our team. This role is suitable for individuals with 0 to 6 years of experience and offers a work-from-home arrangement. The ideal candidate should be enthusiastic about helping customers and providing exceptional service. **Key Responsibilities:**- **Customer Interaction:** Engage with customers through phone, chat, or email to assist with their inquiries and provide solutions.- **Problem Resolution:** Identify and resolve customer issues in a timely manner, ensuring customer satisfaction is prioritized.- **Order Processing:** Handle customer orders and ensure accurate processing and fulfillment of their requests.- **Feedback Collection:** Gather customer feedback to enhance service quality and deliver a better customer experience.- **Documentation:** Maintain accurate records of customer interactions and transactions for future reference and tracking.- **Team Collaboration:** Work closely with other team members to share insights and improve overall service efficiency.**Required Skills and Expectations:**- Excellent communication skills in both written and verbal forms, enabling clear and effective customer interactions.- Strong problem-solving abilities to assist customers effectively with various issues and queries.- A basic understanding of computer applications and the ability to quickly learn new software tools.- A customer-oriented attitude, with a focus on helping customers and enhancing their experience.- Capacity to work independently with minimal supervision while managing time efficiently.- Reliability and professionalism, with a commitment to delivering high-quality service consistently.

RolesHandle Customer Queries via Calls and EmailsResolve the complaints within the TATCustomer SatisfactionResponsibilityCoordinate with Multiple teams to resolve the customer complaintAchieving all the metricsRequirementsGraduateMust be having Hindi / English FluencyInterested to work both in Rotational & Fixed ShiftVoice / Email Experience

We are looking for an Office Secretary to support our team in Besant Nagar. This is a full-time position that requires an organized and proactive individual to manage tasks efficiently.**Key Responsibilities:**- **Answering Phone Calls:** Handle incoming calls professionally, take messages, and direct them to the appropriate team members.- **Managing Correspondence:** Organize and distribute emails and postal mail to ensure timely communication within the office.- **Scheduling Appointments:** Maintain the calendar for meetings and appointments, ensuring no scheduling conflicts.- **Document Management:** Assist in creating, filing, and retrieving documents to keep the office organized and information accessible.- **Office Supplies Management:** Monitor and order office supplies to ensure the office runs smoothly without interruptions.- **Support Team Members:** Provide administrative support to various departments as needed to enhance overall productivity.**Required Skills and Expectations:**- Strong communication skills, both verbal and written, to convey information clearly and effectively.- Proficiency in basic computer applications such as Microsoft Office (Word, Excel, PowerPoint) for efficient document handling and reporting.- Good organizational skills to manage multiple tasks and prioritize workload effectively.- Attention to detail is necessary to ensure accuracy in tasks and documents.- A positive attitude and willingness to learn, as this role may involve developing new skills over time.- Candidates should be female and hold a degree in B.A, B.C.A, B.B.A, B.Com, B.Sc, or B.E, with 0 to 3 years of experience preferred.

We are looking for a motivated Field Sales Executive to join our team in Chennai. This role is ideal for individuals with 0 to 3 years of experience who are eager to learn and grow in a dynamic sales environment.**Key Responsibilities:**- **Identify New Leads:** Proactively search for potential customers through various channels to expand our client base.- **Conduct Sales Presentations:** Meet with clients to present our products and services, clearly explaining their benefits and helping customers make informed decisions.- **Follow Up with Prospects:** Stay in touch with leads after initial meetings to nurture relationships and encourage purchases.- **Achieve Sales Targets:** Meet or exceed assigned sales goals to contribute to the overall success of the company.- **Provide Customer Service:** Assist customers with inquiries and issues, ensuring a positive experience that encourages repeat business.- **Report Sales Activities:** Maintain accurate records of sales activities and client interactions in order to track progress and address any challenges.**Required Skills and Expectations:**Candidates should possess strong communication skills to effectively engage clients and convey information. A persuasive attitude is essential for convincing potential customers. Basic knowledge of sales techniques and customer service principles is preferred. Being organized and detail-oriented will help manage client relationships effectively. A willingness to learn and adapt is crucial, as the role may require continuous learning about products and market trends. Proficiency in using basic office software is also expected. Finally, candidates must be comfortable working from the office in a full-time capacity.

We are looking for a friendly and organized Office Receptionist to join our team in Tambaram, Chennai. This entry-level position is perfect for recent graduates. The role involves welcoming visitors and managing day-to-day office tasks.Key Responsibilities: 1. **Greet Visitors**: Welcome clients and guests with a warm and professional attitude, ensuring they feel comfortable and taken care of.2. **Answer Phone Calls**: Handle incoming calls politely and efficiently, directing them to the appropriate personnel or taking messages as needed.3. **Manage Appointments**: Schedule and coordinate meetings, ensuring that all relevant parties are informed and prepared.4. **Maintain Office Supplies**: Keep track of office supplies and order materials when necessary to ensure a smooth workflow.5. **Maintain Cleanliness**: Help keep the reception area tidy and organized, creating a pleasant environment for visitors and staff.Required Skills and Expectations: Candidates should possess excellent communication and interpersonal skills, as they will interact with various individuals daily. A successful receptionist should be detail-oriented, with strong organizational abilities to multitask effectively. Proficiency with office software and basic computer skills are essential. We require a female candidate who is willing to work full-time from the office and is eager to learn and grow in this role. A positive attitude and a commitment to providing excellent customer service are key qualities we seek.

We are seeking a dedicated Sales Executive to join our team in East Tambaram. This role involves engaging with customers and driving sales growth for our products.**Key Responsibilities:**- **Customer Engagement:** Connect with potential and existing customers to understand their needs and promote our products effectively.- **Sales Target Achievement:** Work towards achieving sales targets by identifying opportunities and closing deals within specified timelines.- **Product Knowledge:** Maintain in-depth knowledge of our products to confidently address customer inquiries and highlight key features and benefits.- **Market Research:** Analyze market trends and competitor activities to identify new business opportunities and enhance sales strategies.- **Reporting:** Regularly update sales reports and provide feedback to management about customer preferences and challenges in the market.**Required Skills and Expectations:**- **Communication Skills:** Excellent verbal and written communication abilities are essential for effective interactions with customers.- **Experience:** A background in sales, ranging from 1 to 7 years, is preferred, showcasing a proven track record of achieving sales goals.- **Customer Focus:** A strong commitment to understanding and serving customer needs to build lasting relationships.- **Team Player:** Willingness to collaborate with colleagues and contribute positively to team dynamics.- **Self-Motivated:** Ability to work independently and demonstrate initiative to pursue sales opportunities effectively.Candidates should have completed at least their 12th grade and be available to work full-time from the office.

Customer service duties in a haulage or transport company usually focus on coordinating shipments, resolving operational issues and ensuring smooth delivery operation. Employee should be able to handle customer enquiries via phone, email and whatsapp. Updating customers on shipment status and delivery timing. Coordinate container movements and port related matters. Manage booking request and transport arrangements. Employees must be fluent in English able to undrstand and write english.

As a Retail Store Manager in Ambattur, you will play a vital role in leading the store's daily operations to ensure a smooth shopping experience for our customers. This is a full-time position ideal for individuals with 0 to 2 years of experience and a minimum education level of 12th pass.**Key Responsibilities:**- **Staff Management:** Supervise and motivate the store staff to meet sales goals and provide excellent customer service.- **Inventory Control:** Monitor stock levels to ensure the store is well-stocked and items are displayed attractively.- **Customer Engagement:** Interact with customers to address inquiries, resolve issues, and enhance their shopping experience.- **Sales Strategy Implementation:** Execute promotional campaigns and sales activities to boost revenues and attract customers.- **Financial Reporting:** Prepare and present daily sales reports, track sales trends, and suggest improvements to boost profitability.- **Visual Merchandising:** Ensure the store's layout and displays align with branding guidelines and attract customers effectively.- **Training and Development:** Provide training and support to new employees to maintain a knowledgeable and effective team.**Required Skills and Expectations:**- Strong communication skills to interact effectively with customers and staff.- Basic understanding of retail operations and sales techniques.- Good organizational skills to manage inventory and store layout.- Leadership qualities to inspire and guide a team.- A customer-focused attitude with a willingness to assist others.- Ability to work in a fast-paced environment and handle multiple tasks effectively. This role is essential for creating a positive shopping atmosphere and driving the store's success.

As a Retail Sales Executive, you will play a crucial role in delivering an excellent shopping experience to our customers. You will be responsible for understanding customer needs and providing them with products that meet those needs, all while achieving sales goals and contributing to a positive workplace.**Key Responsibilities:**- **Customer Service:** Engage with customers to understand their requirements and assist them in finding suitable products, ensuring they feel valued and satisfied with their shopping experience.- **Sales Support:** Actively promote and sell products by providing detailed information and guidance, aiming to meet or exceed sales targets set by the management.- **Product Knowledge:** Maintain a strong knowledge of the products offered, including features, prices, and promotions, enabling you to provide accurate information to customers.- **Inventory Management:** Assist in managing stock levels by monitoring inventory and reporting shortages or overstock situations to ensure a consistent product supply.- **Visual Merchandising:** Help keep the store neat, organized, and visually appealing to attract customers, adhering to company guidelines for product placement and display.- **Transaction Handling:** Process sales transactions efficiently and accurately, ensuring a smooth checkout experience for customers.**Required Skills and Expectations:**- Strong communication and interpersonal skills to effectively assist customers and work with team members.- Basic math skills for handling cash transactions and processing sales accurately.- A positive attitude and high energy to create a welcoming environment for customers.- Ability to work in a fast-paced retail environment while managing time efficiently.- Previous experience in retail or sales is preferred but not mandatory; enthusiasm and a willingness to learn are essential.

We are looking for a Customer Support Specialist to join our team in Vandalur. In this full-time role, you will help our customers with their inquiries and ensure a positive experience. **Key Responsibilities:**- **Assist Customers:** Respond to customer inquiries via phone, email, or chat, providing prompt and accurate information to resolve issues.- **Problem Resolution:** Identify customer problems and provide effective solutions, demonstrating empathy and excellent communication skills.- **Maintain Records:** Keep detailed records of customer interactions, ensuring all information is updated in our system for future reference.- **Feedback Collection:** Gather customer feedback to identify trends and suggest improvements to enhance our service quality.- **Team Collaboration:** Work with other teams, such as sales and technical support, to address customer needs and share insights about customer experiences.**Required Skills and Expectations:**Candidates should have a degree in B.C.A, B.B.A, or B.Com. You should possess 1 to 4 years of experience in customer service or a related field. Strong communication skills are essential, as you will need to clearly convey information and solutions to customers. Problem-solving abilities are crucial for addressing customer concerns effectively. A friendly and patient attitude will help foster positive customer relationships. You must also be comfortable with using computer systems to manage customer data and communicate effectively. Understanding customer needs and showing commitment to customer satisfaction are key to success in this role.

As a Field Sales Executive, you will play a vital role in promoting our products and services to potential customers. This position requires you to actively engage with clients, build relationships, and close sales.**Key Responsibilities:**- **Customer Engagement:** Initiate contact with potential clients through cold calling or visiting designated areas to introduce our offerings and understand their needs.- **Sales Presentations:** Deliver engaging presentations that highlight the benefits of our products and services, addressing any questions or concerns from clients.- **Lead Generation:** Identify and develop new sales opportunities through networking, referrals, and market research to expand our customer base.- **Relationship Management:** Build and maintain strong relationships with existing clients to ensure repeat business and customer loyalty while resolving any issues they may have.- **Sales Reporting:** Maintain accurate records of sales activities and customer interactions in our CRM system to track progress and identify areas for improvement.To excel in this role, you should possess strong communication and interpersonal skills, enabling you to connect effectively with clients. A proactive approach and a willingness to learn are essential, particularly if you are new to sales. Basic computer skills for data entry and reporting will also be required. Demonstrating motivation, a positive attitude, and the ability to work independently will contribute to your success as a Field Sales Executive.

As a Field Sales Executive, you will play a vital role in driving sales and building customer relationships in the designated territory. Your daily activities will involve reaching out to potential clients and ensuring they receive excellent service. **Key Responsibilities:**- **Conduct Sales Visits**: You will meet potential clients in person to present our products and services, aiming to develop strong sales relationships.- **Identify New Opportunities**: By researching and targeting potential customers, you will identify new sales opportunities to expand our client base.- **Build Customer Relationships**: Establish and maintain positive relationships with customers, ensuring their needs are met and increasing customer loyalty.- **Prepare Sales Reports**: At the end of each week/month, you will compile and submit sales reports that document your activities and achievements to management.- **Collaborate with Team Members**: Work closely with other team members to share insights, strategies, and support each other in achieving overall sales goals.**Required Skills and Expectations:**- A Bachelors degree in Commerce, a vocational course, or any relevant professional qualification is essential for this role.- Candidates should have excellent communication and interpersonal skills to effectively engage with clients.- A motivated and goal-oriented mindset is crucial, as you will be responsible for meeting sales targets.- Basic computer skills, including proficiency in Microsoft Office, are required for preparing reports and managing customer information.- A willingness to learn and adapt to new sales techniques will help you succeed in this position.

The Receptionist acts as the face of the organization, ensuring a welcoming experience for students, parents, and visitors while supporting daily administrative operations in a fast-paced EdTech environment.Key Responsibilities:Manage front desk operations and handle walk-ins (students, parents, vendors) Answer, screen, and route incoming calls professionally Maintain visitor logs, student inquiry registers, and appointment schedules Coordinate with academic counselors and internal teams for student handling Manage courier, mail, and office supplies Ensure reception area is clean, organized, and presentable at all times Assist in basic administrative tasks and documentation KPIs / Performance Metrics:Visitor handling satisfaction Call response and routing efficiency Accuracy in record maintenance Requirements:Any graduate / Diploma 0-2 years experience (freshers can apply) Good communication (English + local language) Presentable personality and interpersonal skills Basic MS Office knowledge

The Banquet Coordinator will manage end-to-end banquet and event operations, ensuring smooth execution and high customer satisfaction for events conducted at the venue.Key Responsibilities:Coordinate and manage banquet events and functions end-to-endInteract with clients to understand event requirements and expectationsCoordinate with vendors, catering, and internal teams for smooth executionEnsure timely setup and execution of events as per the plan.Handle guest queries and ensure high customer satisfactionMonitor event flow and resolve issues on the spotMaintain event schedules, bookings, and coordination recordsRequired Skills & Qualifications:Any Graduate (Hotel Management/Event Management preferred)1-3 years of experience in banquet/event coordinationStrong communication and interpersonal skillsGood coordination and multitasking abilityCustomer-focused with problem-solving approachFemale candidates preferred (Male candidates can also be considered)

The Inside Sales Executive will be responsible for handling leads, communicating with customers in Hindi, and converting prospects into sales through effective follow-ups and pitching.Key Responsibilities:Handle inbound and outbound sales calls in HindiConvert leads into customers through effective sales pitchingMaintain regular follow-ups and customer engagementUpdate and manage leads in CRM systemsUnderstand customer requirements and provide suitable solutionsAchieve assigned sales targets and KPIsRequired Skills & Qualifications:Any Graduate / Undergraduate0-3 years of experience in inside sales / telecallingMandatory fluency in Hindi (Speak & Understand)Good communication and persuasion skillsBasic knowledge of sales process and customer handlingTarget-oriented and proactive approach