Customer Care Executive Job Vacancies in Okhla

We are seeking a dedicated Customer Care Executive to join our team in Okhla. The ideal candidate should have a strong commitment to providing excellent service to our customers.Key Responsibilities:- Respond to Customer Queries: Handle incoming calls, emails, and messages from customers to address their questions or concerns in a timely and professional manner.- Provide Product Information: Offer detailed information about our products and services to help customers make informed decisions.- Resolve Issues: Identify and resolve customer issues or complaints by following established procedures, ensuring customer satisfaction.- Maintain Records: Keep accurate records of customer interactions and transactions using our database system for future reference.- Collaborate with Team Members: Work closely with other team members to ensure a seamless customer experience and share insights on customer feedback.- Follow Up with Customers: Reach out to customers as needed to ensure their issues are resolved and they are satisfied with our services.Required Skills and Expectations:Candidates should possess excellent communication skills, both verbal and written, to effectively interact with customers. A friendly and approachable demeanor is crucial to establish trust and rapport. Basic computer skills, including proficiency in Microsoft Office applications, are necessary for managing customer data. Attention to detail, patience, and the ability to work well under pressure in a fast-paced environment are essential. A positive attitude and a willingness to learn will contribute to success in this role.

Responsibilities: Handle inbound and outbound calls to assist customers with queries and support needs. Manage and respond to customer inquiries via phone, email, and social media. Conduct follow-ups with logistics partners to ensure timely and accurate delivery of orders. Call customers for feedback post-purchase to improve service experience. Perform abandoned cart calls to drive order completion and conversion. Maintain a polite, professional, and proactive approach with all customer interactions. Work closely with internal teams to resolve complaints and ensure customer satisfaction. Maintain records of interactions and take notes on customer feedback and issues.

1 Calling 2 Email writing 3 Outbound calls

TelemarketerSES FACILITY MANAGEMENT PVT LTD New Delhi, Delhi, India (On-site)Full Job DescriptionQualificationsBachelor's (Preferred)Tele callers: 3 to 5year (Preferred)Fluent English/ Hindi (Preferred)Only candidates having Telemarketer experience in Facility Management and Security Services line would be eligible for the postJob role for Tele callers Executive1. Calls to clients and offer our services to client.2. Calling to clients and understanding their requirements.3. Maintaining the database of the customers on a regular basis.4. Regular follow up with future clients.RequirementsGraduation in any field. Well versed with computers.Work experience as a Tele caller, or a similar role in the Sales Department.Great interpersonal skills.Exceptional oral and written communication skills.Proficiency in English is a must.Ability to work in a team or individually as and when required.Ability to manage and handle multiple tasks.

We are Looking for Customer Support Executive. Handling Customer Queries Over the Call and Given Them Resolution , Good Communication Skill and Dedicated to Work

Job Descriptions Providing complete information about the product to the customer.Solving all product related issues of the customers.Giving the right pitch to the potential customers and prospect, so they end up buying the product.Maintaining MIS of customer data.Maintaining and updating the information of the customers regularly.Making products reports by collecting and analysing the information provided by the customers.Build support and establish long term relationships with customers.Successfully create business from new and existing customers.Confident in client-facing (in-person, calls and emails) with strong interpersonal and communication skills.Aligning customer experience strategies with marketing initiatives as well as informing customers about new products

We are looking for 10 Customer Retention Executive Posts in Subhash Nagar Delhi,Malviya Nagar Delhi,Tilak Nagar Delhi,Jhilmil Industrial Area Delhi,Okhla Delhi with deep knowledge in calling executive,Customer Support Associate,Customer Handling executive,Customer Relationship Executive and Required Educational Qualification is : Higher Secondary

Excellent communication skillsCreative thinking skills.The patience and ability to engage customers in conversation.Excellent interpersonal skills.Willingness to work in a target driven role and be rewarded on performance.Have a strong sense in delivering customer satisfactions.Responsible to fix appointments with customers for our Sales Team.Following up with the leads generated through promotional activities.Build good and healthy relationship with our customer over phone.

Responsibilities of candidates include: Inform customers about company's products/services and offers Manage inbound and outbound customer calls in a timely manner Identify customers needs and wants, clarifying information whenever possible Ability to be on phone for a long time and familiar using dialer systems

Job Openings for 8 Bpo Telecaller Jobs for Freshers in Okhla Delhi having Educational qualification of : Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree with Good knowledge in Bpo Telecaller,BPO Executive,BPO,Tele Sales Executive,Telecaller etc.

outbound calls , customer satisfaction & support