Customer Care Executive Job Vacancies in Dwarka

* Handle incoming grievance and support calls from users.* Understand, record and appropriately route grievances/complaints.* Provide accurate information and assistance as per defined processes/SOPs.* Coordinate with concerned officials for grievance resolution and follow-up.* Maintain call/grievance records in the designated system.* Perform basic computer and MS Office-related tasks.* Escalate unresolved or critical issues to the concerned authority.* Maintain professional and courteous communication with callers.* Perform other call-handling/support activities related to the grievance redressal system.*Required Skills:** Good verbal and interpersonal communication skills.* Good command of *Hindi and English*.* Basic computer and MS Office knowledge.* Good listening, problem-solving and coordination skills.* Ability to work as per project/operational requirements.*Experience:* Prior experience in Helpdesk/Call Centre/Customer Support in Government/PSU Grievance handling preferred

Roles & ResponsibilityManage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customers.

Job ResponsibilitiesCoordinate business communications on calls (inbound/outbound), emails, coordination with the clients (B2B) on their enquiriesMaintain data on excelUphold a strict level of confidentialityDevelop and sustain a level of professionalism among clienteleOther additional and/or alternative duties as assigned from time to time, including supporting other departments or Executives as needed.Handling inbound/Outbound customer queries from U.S. Customers related to new reservations, cancellations, exchanges, etc.Job RequirementsAdvanced Microsoft Office skills, with an ability to become familiar with firm-specific programs and softwareStrong organizational, project management and problem-solving skills with impeccable multi-tasking abilitiesExceptional interpersonal skillsThrives in a fast-paced environmentCustomer handling experience required.What you will getPF/ESIHealth InsuranceEmployee Engagement Activities

Handling and resolving the day-to-day query of customers. Interacts effectively and professionally with others and able to initiate, establish and maintain highly is effective relationships with internal and external business contacts of various cultures. Identify Customers- needs and deliver Voice Service to the customers on Financial Products related queries and complaints. Receiving Calls from Customers both New and Existing and adding those calls to the CRM and assigning them to the correct individual in the organization. Cold Calling on Exiting Database provided by the company and generating leads to the existing sales force of the company and in turn earning incentives. Should have a laptop for the office work.

Job Description- Should Handle customer calls, should give product knowledge to them, solving their queries, converting queries in the orders, achieving sales goals, maintain customer data, follow up with the potential customers, should have excellent communication skills, should have good selling skills

GOOD COMMUNICATION SKILLREQUIRES A PLEASANT PERSONALITY TO WORK AS ACADEMIC COUNSELLOR FOR YOUNG STUDENTS AND HELP THEM UNDERSTAND THE IMPORTANCE OF NAVIGATING A CAREER

Main responsibility is lead generation through Tele calls to prospecting customers. We are a brand consultancy company based in London and we are looking for branding and marketing executives who can explain benefits of branding to our new clients.

WE'RE HIRING TELECALLERSProfile : TelecallingNo of opening's : 20Basic Qualification : 12thTimings : 10:00 AM To 6:30 PM(Work From Home)Salary : 10,000-15,000 + Incentive'sRequirement's :-- Good Communication Skill- Internet Connection- Pan Card & Aadhaar Card- Android Phone/Laptop/ComputerGender : Male/FemaleEnglish : Thoda EnglishExperience : Fresher'sWork days : Monday To SaturdayWork timings : 10:00 AM - 6:30 PMCompany Name : AR Sales IndiaOffice Address : *AR Sales India*B-38, Ground Floor, Old DLF Colony, Sector 14, Gurugram, Haryana 122001